Rated 1 out of 5 by Dente Filthy pool
The pool was so moldy and gross we had to check out.
September 9, 2015
Rated 5 out of 5 by jwj2014 My Top Recommended Destination
As an eleven year Platinum Starwood member, the Parker Palm Springs remains my favorite destination. I have been staying at this property regularly for the past 5 years, and I keep coming back for the ever smiling staff, excellent service, immaculate grounds, great food, spa, and unique accommodations. I have never been disappointed, and I am always amazed at the consistent and constant level of quality and service. With many choices available, this is the property that I trust with our precious family vacations. My wife and I have very special memories from our stays prior to having kids, and now the Parker continues to provide wonderful memories as our family expands. I can't say enough about this property.
August 30, 2015
Rated 1 out of 5 by Philip12345 Worst service from SPG property
The grounds are well kept and a nice oasis from the surrounding desert. The property is what you expect from "old" Palm Springs done in a classy, retro style. The complimentary soaps, shampoos, lotions are nice. Those are the positives.
Negatives are abundant. Poor service all around. I don't blame the staff, I blame the management for providing awful training. This indictment goes against almost all departments: reception, valet, bar/lemonade stand. Housekeeping, room service, and pool attendants were adequate.
Reception: Barely any recognition of platinum. Lack of comprehension of platinum benefits. Never received any upgrades the few times that I've stayed here.
Valet: Car does not get delivered for 15-20 minutes, even after calling 5 minutes ahead.
Lemonade Stand (Pool bar): Slow, slow service. The servers seem to be waiting on the slow bartenders. There is a VERY limited selection of drinks and liquors available.
I recommend that Starwood executive management ceases their affliation with this property. I've stayed at FourPoints in remote parts of the world that have better trained staff/service.
July 26, 2015
Rated 1 out of 5 by nm1012 Less than acceptable stay
This hotel really dropped the ball for being a Starwood. Pool was filthy, room air conditioning did not work effectively, bed covers were stained and the shower was a Porto shower. For over $300 a night - never again!
July 10, 2015
Rated 1 out of 5 by Aash Missed the mark
I had very high hopes from looking at the hotel website. The quality of the food and beverage and facilities was poor. Service in Norma's café was really bad... I think it was actually the kitchen, but I'm not sure. The pool and grounds need an upgrade.
May 27, 2015
Rated 1 out of 5 by Winter720 Worst Experience Ever! Not Family Friendly
This hotel is not family friendly. I would never bring my kids here again. Right when you enter the hotel there is a huge sign above the mantel lit up in lights that says "drugs." The staff was not even at the front desk so we had to wait to get checked in. Then when you go out to the grounds the pathway is dirt so our strollers were covered in dirt. In the morning when the sprinklers have gone off the path is muddy making the strollers even more dirty. The plants and grounds were totally unmaintained. Even the fountain was covered in mildew. The buildings and the room are OLD and SMELL. My 3 year old said " this room is stinky" when we entered and she was right. The bathroom is old and unclean. It was so dirty that we had drain flies coming out of the shower. The family pool is teeny tiny and the lounge chairs are filthy. They tried to make this hotel have a boutique feeling and put in high end toiletries and some furniture pieces but they failed to update anything else. For the price you pay to stay here it is not worth it. I would NEVER come back here again.
April 10, 2015
Rated 1 out of 5 by Private123456 Worst SPG experience I ever had!!!
I thought I'm going to a nice hotel but when i walked into the hotel it looked like a 1 star hotel, it had an old horrible smell all over the place. Even the garden wasn't taken care of. I had to walk away from the hotel to be able to enjoy the Palm Springs air. The room was awful flies and spiders all over and a cigarette smell, (even its a non smoking room). we woke up a few times at night because of that moldy air.thanks for spg support they helped me change hotels so i left the next morning.i would never use this brand again and would never recommend them for anyone.
February 26, 2015
Rated 5 out of 5 by mguynyc What a stay!
The hotel was fantastic, fun, and a great place to relax and get away as a couple for a few days. I want to specially thank Nataliya at the Lemonade Stand for taking such great care of us at by the pool. She made the stay even more amazing. One note - be prepared for truly high food and beverage prices. You need a budget of around $150 per day per person if you want to drink and eat here throughout the day without leaving the property. I do wish they had menus with more accessible choices for guests staying over multiple days who don't want to splurge on every single meal and drink.
February 16, 2015