Rated 1 out of 5 by Zazu I will never go back
My wife and I stayed two nights. While she was drying her hair, the circuit breaker blew and we had no electricity (including no phone) in our room. It took 1/2 hour for the staff to reset the circuit breaker after we called the hotel on our cell phone. She continued drying her hair and the circuit breaker blew again. This time it took 4 hours for the staff to reset it. A prior guest left dirty clothes in one of the drawers. We were unable to get the water to run in the bathtub. Luckly, there was a separate shower. At check out the staff gave us a perfuntory "thank you" when we told them of our dissatisfaction. The food was poor to mediocre.
November 4, 2011
Rated 2 out of 5 by evaluator poorly run hotel
This is the worst run hotel I have ever stayed at. My wife stayed there for two nights. the first night the air conditioning was broken, it was 100 degrees outside, and the staff refused to put her inanother room. the second night half of the lights in the room did not work and the staff did nothing to help. When I requested a late chedk-out the front desk staff was rude and uncooperatinve. They give no recognition whatsoever to being an SPG Gold member.
July 25, 2014
Rated 2 out of 5 by AprilWB so disappointed
My husband and I have stayed at this facility many times. There were so many issues- it seems like it has lost its exclusivity- its become an ACE hotel. It was dirty, unkempt and the pool area was atrocious. when we complained we were basically told that they were short staffed. the staff at Normas was amazing but sadly nothing else lived up to our past experiences. It was my birthday and I could have gone anywhere. My birthday was def. ruined.
July 24, 2014
Rated 4 out of 5 by Sunny117 Once in a lifetime
My husband and I have three small kids and a budget. I had heard of the Parker and dreamed of staying there but never thought we'd be able to afford it. When searching for a place to stay for a 12 year anniversary getaway I saw your "Glutton" deal and we decided to splurge. I'm so glad we did! It was the first time that we were away from all three of our kids and it was amazing! Thank you for being so fancy and fun and for allowing us to have a relaxing and luxurious anniversary.
July 24, 2014
Rated 5 out of 5 by Rocknroll13 Hotel treats you right
The staff is wonderful - friendly, efficient. Beautiful property. I slept better in this room than any other hotel where I've stayed before. I only wish the off season rates were available more frequently as I would stay here even more for a 3 day get away.
July 23, 2014
Rated 4 out of 5 by Jaikin Room Problems
I booked a very specific room (#42 South) because I was traveling with two teenagers. The room was appointed nicely, however the AC did not work, the bathroom had wallpaper falling off the walls and there was no AZ in the bathroom so I had to go to the spa locker room to get ready as our bathroom was over 85 degrees. It made for a very uncomfortable stay in the room.
July 22, 2014
Rated 1 out of 5 by car222 Worst Starwood property!
This is the worst Starwood property. It is not the actual hotel, which has a pleasant comfortable facade and beds. It's the people. This is a long ugly story. Management (a woman named Deborah) bumped us on my sister's birthday weekend. We had prepaid reservations. We are platinum members. Yet when we tried to sign in we were told there were no more rooms at 6 p.m. and as the last guests to arrive for the day Deborah, the manager, informed us we had reservations at another Starwood property (of lesser quality).
We were upset, a very natural response. We had been to the other property and were not interested in staying there. We did not understand why we did not have a room, especially when the concierge called to confirm our reservations and also given that as platinum members we are NOT supposed to get bumped. At the minimum she could have called us to inform us of the room problem so that we could have checked in earlier (we were in the neighborhood shopping and decided to check in late, assuming our room would be waiting for us). Deborah's response to our upset was to give back attitude, get defensive and to inform us there was nothing she could do, that this was a problem "all hotels faced." She also claimed she was not going to upset other guests by calling them to alert them of the room problem in advance. Really? She knew of the problem hours in advance and just waited for the poor suckers who showed up last to bump them - namely us. She didn't bother to offer other guests an alternative solution, the way airlines do. She didn't bother to offer rooms at a better resort to anyone willing to check in to a different resort. No. She just decided to bump the platinum members and inform us at the last minute. This is how my sister's birthday weekend started.
Then just when we were about to leave the property, Deborah came out to inform us there was a guest who wanted out of his reservation because the indoor pool was supposed to be closed the following day. She apologized and asked us to accept the room. So we took the room only to later find out the guest really left because it was the worst room in the entire resort. It was the first room off the lobby --you could hear EVERYTHING going on. The resort was full of guests and for some reason tons of kids. There was no way we, or anyone, could get any rest. We also found out the pool was not due to shut down until 4 p.m. the following day, not bright and early as we were led to believe. This was Deborah's way of making things up to us - - adding lies and a bad room to an already bad situation.
Add to this the fact the staff was either unorganized or short staffed. They had over 2 hours to get the bags to our room while we had dinner, but failed to do so. We called down to get our bags when we finally got to the room - we had plans to go out. They had an unbelievably rude woman at the front desk who answered our call twice, hung up on me once and then put my sister on hold forever the 2nd time. She did not follow up with the luggage issue. Forty five minutes after the initial call, my sister went outside, found our car and got our bags.
When I confronted the girl at the front desk about her rudeness, she gave me more attitude, more than I have ever had at any hotel - ever. The experience was so bad we called the manager Deborah again. When we told her we needed to leave the hotel that night, she apologized but claimed she would take care of it by talking to her people and making sure that nothing else would go wrong over the weekend - - her solution was to let everyone in the hotel know how bad our experience was so far so that no one else stepped on our toes. Great.
We were so upset we chose to leave. After waiting 20 minutes for a porter who never showed up, we hauled our own bags to the car and left. On the drive home, I noticed my phone charger was missing (I had placed int he middle console when I got to the hotel) - - it had to have been stolen while parked at the hotel. When I informed Deborah, her response was nothing like that had ever happened to the hotel and gave me the information to the valet service to make a claim. What a wonderful response - hospitality at its best. By the time we got home it was 1 a.m. That is how my sister started her birthday celebration. Thanks Parker. We will never stay there again. We discourage anyone else from staying there.
August 20, 2012
Rated 5 out of 5 by Scotty75 Back again....awesome again!!!
We come to this hotel multiple times a year and there is a reason for that.....it is incredible. The staff is always super friendly and helpful, the food at both restaurants is very good and consistent, the bar staff is accommodating and the drinks are spectacular. We'll be back again in a couple months.
July 19, 2014