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パーカーメリディアン・パームスプリングス

  • アメリカ合衆国
  • 92264
  • カリフォルニア,
  • パームスプリングス
  • 4200 East Palm Canyon Drive
  • マップ
Rated 3.8 out of 5 by 88 reviewers.
Rated 1 out of 5 by I will never go back My wife and I stayed two nights. While she was drying her hair, the circuit breaker blew and we had no electricity (including no phone) in our room. It took 1/2 hour for the staff to reset the circuit breaker after we called the hotel on our cell phone. She continued drying her hair and the circuit breaker blew again. This time it took 4 hours for the staff to reset it. A prior guest left dirty clothes in one of the drawers. We were unable to get the water to run in the bathtub. Luckly, there was a separate shower. At check out the staff gave us a perfuntory "thank you" when we told them of our dissatisfaction. The food was poor to mediocre. November 4, 2011
Rated 1 out of 5 by Worst SPG experience I ever had!!! I thought I'm going to a nice hotel but when i walked into the hotel it looked like a 1 star hotel, it had an old horrible smell all over the place. Even the garden wasn't taken care of. I had to walk away from the hotel to be able to enjoy the Palm Springs air. The room was awful flies and spiders all over and a cigarette smell, (even its a non smoking room). we woke up a few times at night because of that moldy air.thanks for spg support they helped me change hotels so i left the next morning.i would never use this brand again and would never recommend them for anyone. February 26, 2015
Rated 3 out of 5 by Beautiful setting, great concierge desk, mixed levels of service My wife loves Norma's in NYC and when we were in PS last year she went to the restaurant, loved the setting and suggested we stay there on a future visit and take our 1 and 3 year old girls. We made a point to try the hotel our last night in PS this trip to see if was some place we would return to for a longer period. Before we arrived I had the pleasure of talking with Kris at the concierge desk. She mentioned they were able to get an upgraded room with a patio, and when we arrived I was happy to see when I was filling out the paperwork that they had a Jr suite held for us - and was looking forward to the surprise on my wife's face. After filling out the paperwork the front desk manager told me the room wasn't quite ready - which was no problem, since we were leaving to visit friends anyway. However the front desk manager said she would find another room that was ready. After waiting ten minutes she came back and said there was another that wasn't quite ready, but would ready even sooner. I told her it didn't really matter since we already running late to see friends and we would just leave our luggage at the front desk and come back later that afternoon to get keys. When we arrived at our room much later than planned due to my wife's medical emergency that evening we discovered the room she had unnecessarily swapped us out for was a significant downgrade from the generous upgrade we started with at check-in. I was disappointed that she didn't just leave us with the original room - even more disappointed that she made no mention that she was swapping us from a Jr suite to a much smaller deluxe room. When we got to the hotel that evening we were tired, especially my wife, and considering it was still an upgrade from the standard we had booked and it had a patio, I didn't want to make a fuss. When we got into the room the crib was there with a note. The note said to not use any hotel blankets in the crib, but no blanket was provided. Normally at the other Le Meridien, Westin or St. Regis where we have stayed they always provide a nice white cotton blanket. I didn't want to bother the front desk and our 1 year old was so tired we just used one of our blankets we had been traveling with, but wished for a fresh clean one. The next morning we went to Norma's to order breakfast for us off their menu and use our platinum voucher for the continental breakfast for our little girls. One manager at check in told us we couldn't use the voucher at the restaurant - only through room service, and another when I explained we wanted to go to Norma's and order of their expanded menu and use the voucher for the girls said we could. We didn't want to order room service for our two little girls, and then take them to Norma's while we ate. Especially when going to Norma's for breakfast was one of the reasons we left our previous hotel a day earlier. Service at Norma's was okay. The waitress seemed a bit annoyed we were ordering off the menu and using the voucher for our girls, but was attentive to us anyway. Our food came out great, but the croissants that came as part of the voucher came out so stale for our girls we couldn't break them, they were harder than crackers. Neither us nor our girls could even break them up. I showed them to one of the mangers who came by our table, and he was appalled. He came by later with beautiful fresh backed croissants hot from the oven. The girls loved them. We strolled through the beautiful gardens as a family after breakfast and I took the girls to the pool and back to the gardens while my wife rested. I asked again at the front desk if we could please just get an hour later check out so my wife could rest more and everyone at the front desk said no - the hotel was just too busy that weekend. I ran into Kris at the concierge desk, explained the medical emergency and she came back and let me know we could have a 1pm instead of a noon checkout. The girls and I swam in the pool and walked the gardens while mom rested. One note - at the family pool, the patio surface is coming apart in several spots and my daughter hurt her foot on the jagged uneven surface where "pot holes" are forming. In the end - I wish we hadn't made the effort to cut our 7 day stay shorter at our previous hotel and go to the Parker for Valentine's day. Overall - we just didn't feel that welcome at the front desk, or at Norma's and felt like we were tolerated at best. I stay at the Le Meridien in NYC and SF frequently and found the PS Parker to be the least accommodating and welcoming which really surprises me. While we did love the grounds, the authentic mid century ambiance and how friendly and how hard Kris at the concierge desk worked to accommodate us - Ultimately, I felt our little family made a lot more effort to experience the Parker, than the Parker put in to make it an experience for my family. February 15, 2015
Rated 1 out of 5 by Family Wedding One of the worst experiences I've ever had a Starwood property. Parker Palm Springs is not deserving of the association. After waiting for 2 hours for a room to be readied, I was not assigned the Estate room that I reserved, based on photos of the room type when making my reservation 5 months ago. Bathroom was small and cramped. Difficult for 2 adults to be getting ready at the same time. On Saturday morning, our group did not receive our breakfast order for 1 hour. Food quality was average and very expensive. The television in the room did not function and maintenance had to be called. They did respond quickly and corrected the problem.I would never recommend this hotel.. October 20, 2014
Rated 1 out of 5 by Worst Starwood property! This is the worst Starwood property. It is not the actual hotel, which has a pleasant comfortable facade and beds. It's the people. This is a long ugly story. Management (a woman named Deborah) bumped us on my sister's birthday weekend. We had prepaid reservations. We are platinum members. Yet when we tried to sign in we were told there were no more rooms at 6 p.m. and as the last guests to arrive for the day Deborah, the manager, informed us we had reservations at another Starwood property (of lesser quality). We were upset, a very natural response. We had been to the other property and were not interested in staying there. We did not understand why we did not have a room, especially when the concierge called to confirm our reservations and also given that as platinum members we are NOT supposed to get bumped. At the minimum she could have called us to inform us of the room problem so that we could have checked in earlier (we were in the neighborhood shopping and decided to check in late, assuming our room would be waiting for us). Deborah's response to our upset was to give back attitude, get defensive and to inform us there was nothing she could do, that this was a problem "all hotels faced." She also claimed she was not going to upset other guests by calling them to alert them of the room problem in advance. Really? She knew of the problem hours in advance and just waited for the poor suckers who showed up last to bump them - namely us. She didn't bother to offer other guests an alternative solution, the way airlines do. She didn't bother to offer rooms at a better resort to anyone willing to check in to a different resort. No. She just decided to bump the platinum members and inform us at the last minute. This is how my sister's birthday weekend started. Then just when we were about to leave the property, Deborah came out to inform us there was a guest who wanted out of his reservation because the indoor pool was supposed to be closed the following day. She apologized and asked us to accept the room. So we took the room only to later find out the guest really left because it was the worst room in the entire resort. It was the first room off the lobby --you could hear EVERYTHING going on. The resort was full of guests and for some reason tons of kids. There was no way we, or anyone, could get any rest. We also found out the pool was not due to shut down until 4 p.m. the following day, not bright and early as we were led to believe. This was Deborah's way of making things up to us - - adding lies and a bad room to an already bad situation. Add to this the fact the staff was either unorganized or short staffed. They had over 2 hours to get the bags to our room while we had dinner, but failed to do so. We called down to get our bags when we finally got to the room - we had plans to go out. They had an unbelievably rude woman at the front desk who answered our call twice, hung up on me once and then put my sister on hold forever the 2nd time. She did not follow up with the luggage issue. Forty five minutes after the initial call, my sister went outside, found our car and got our bags. When I confronted the girl at the front desk about her rudeness, she gave me more attitude, more than I have ever had at any hotel - ever. The experience was so bad we called the manager Deborah again. When we told her we needed to leave the hotel that night, she apologized but claimed she would take care of it by talking to her people and making sure that nothing else would go wrong over the weekend - - her solution was to let everyone in the hotel know how bad our experience was so far so that no one else stepped on our toes. Great. We were so upset we chose to leave. After waiting 20 minutes for a porter who never showed up, we hauled our own bags to the car and left. On the drive home, I noticed my phone charger was missing (I had placed int he middle console when I got to the hotel) - - it had to have been stolen while parked at the hotel. When I informed Deborah, her response was nothing like that had ever happened to the hotel and gave me the information to the valet service to make a claim. What a wonderful response - hospitality at its best. By the time we got home it was 1 a.m. That is how my sister started her birthday celebration. Thanks Parker. We will never stay there again. We discourage anyone else from staying there. August 20, 2012
Rated 5 out of 5 by What a stay! The hotel was fantastic, fun, and a great place to relax and get away as a couple for a few days. I want to specially thank Nataliya at the Lemonade Stand for taking such great care of us at by the pool. She made the stay even more amazing. One note - be prepared for truly high food and beverage prices. You need a budget of around $150 per day per person if you want to drink and eat here throughout the day without leaving the property. I do wish they had menus with more accessible choices for guests staying over multiple days who don't want to splurge on every single meal and drink. February 16, 2015
Rated 1 out of 5 by Advise a room away from the Bar Party at the Fire pit bar went until 2:00 am on one night ....Next night same at the loby bar .. Don't believe they have rooms in the main building that escapes the noise. Except for the lack of sleep - all else fine. October 21, 2011
Rated 1 out of 5 by NO ROOM ON ARRIVAL I guarenteed a two night stay at The Parker for a wedding that i was attending. The monday before my Friday arrival I telephoned the reservation desk and informed them that although I was paying for Friday night I was not able to arrive until saturday night. I stated that i understood that i would be paying for Friday and Saturday. Upon my arrival on Saturday I was told that the hotel had 3 rooms with plumbing problems and that they had to relocate those three rooms and consequently they had NO ROOM FOR me and my husband. I attended the wedding and was forced to drive home at midnight and arrived home at 3:00 am. There was no apology or appreciation for my situation. Actually they informed me that night that they would still be charging me for my first night and the only help that they offered was to find me a hotel room elsewhere (where I didnot want to stay) at a cost to me. May 5, 2012
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