Rated 4 out of 5 by fabian Good location, great breakfast
Rooms (especially on refurbished floors) are nice and clean, newly renovated ground floor is stylish and nice, receptionists are very friendly and efficient, breakfast had great food quality but lousy service (waiters prefer to talk among themselves then help guests), concierges are not very friendly, have little knowledge and make you feel not welcome, location is convenient and centric, however as in most cities the area around the central station is no place you want to be around at night. However, I have stayed there many times and if going back to Brussels will again. Among the SPG hotels in Brussels definitely the best.
May 11, 2013
Rated 2 out of 5 by jp111 Great Location - but massive upgrade is required
I’ve stayed at The Le Méridien in Brussels before and it is in a fine location and the staff at the front desk and concierge are quite helpful. During my previous stay, I was well impressed and happy with the service and food.
However this time it was a different story with the room I was in on the 5th floor. There was a musty and a faint sewage smell and when I called the lobby to come investigate – no one did! I was fortunate I did not have to spend too much time in the hotel as I was mostly out at business. However when I did come later on the odour was still there. Tired after a long day I did not escalate…
I am a vegetarian so the food which I eat does not have meat, fish or eggs in it. I ordered a pasta dish off the menu for room service and had clarified this with the gent who was taking my order – however even after reconfirming with the gent on the phone there was mussel in my pasta. This was immediately replaced with a vegetarian Lasagne – however this was quite a sloppy mistake – especially when someone explains there dietary needs due to religion out to you…
May 2, 2013
Rated 2 out of 5 by gikotaso ツアー御用達で残念
April 29, 2013
Rated 5 out of 5 by Vincos More Haven Than Hotel
OVERALL IMPRESSION: Truly a haven - entering the stark white lobby imparts an immediate sense of peace. The Meridien interest in up-to-the-minute art and sounds is everywhere evident.
SPG RECOGNITION: Superb. Top category upgrade, all special requests attended to, lovely in-room amenity: two boxes of beautifully presented “speculas” cookies from a famous bakery. Platinum breakfast is full buffet in the airy main floor restaurant. No lounge.
THE ROOM: I was literally overwhelmed by the view from my top floor suite - the dramatically-illuminated Spires of the Grand Place were perfectly framed in my windows so I could lay in bed and watch the ever-changing light show. Full living room, perfect bath, dormer windows gave a special charm. The decor is about due for updating but certainly not unpleasant.
LOCATION: Could not be better - seconds from the Grand Place, Galerie St. Hubert and Grand Sablon. Opposite the Central Station.
EXCEEDED EXPECTATIONS: Extraordinary service. In the fall I had my wallet stolen in the station across the way and - although I was not even staying there, both reception clerk and concierge dropped everything to assist me - including personally accompanying me to the police station. I was far less stressed on this visit but the service was just as good, I asked for restaurant advice and the concierge prepared a map with several options and even included tips and suggestions on post-its!
April 23, 2013
Rated 5 out of 5 by supatight80 SPG PLATINUM RECOGNITION
Well I really do not understand why the rate of this hotel is low amongst those who have posted their reviews at spg.com. The front desk staffs were very welcoming. PLUS, even though I payed quite a cheap rate COMBINED with free night awards, I will still able to be upgraded to their deluxe suite. The rooms are big and the bed, I would say was mighty comfortable....Everyone was so helpful and I just loved the front desk staffs...Everything I needed, I got right away....Plus they gave me free wine as compliments!!!! 5 star indeed....Even the locals are very well aware on how respectable Le Meridien Brussels is......
September 3, 2012
Rated 1 out of 5 by leng rudeness
We are not very very happy abou this hotel. We checked in with two rooms on Oct 21 and 22, 2011. We used points in one room and paid around 119 Euro for another room ( can not remember exactly, please verify). The room that was paid for was extremely hot. We tried to adjust the thermostat but did not work. The toilet also could not flush properly. I came down and talked to the receptionist and let her know the problems. She told us to push harder on the toilet to flush and open the window. I asked her politely to send someone into the room and check the problem and she got upset and rolled her eyes. We went out for dinner and night tour. When we came back, the toilet was fixed but the heater did not get fix, only the window was opened instead and there is a big fly. ( I was surprised bu t it was really a fly. The second problem is when we checked out the lady at the reception told us that we have a balance of 350 Euro for the room that we paid 119 Euro. I told her that the room was paid in full. Luckily, I have my AXP statement showed that it was paid, but she said that means I only paid partially not in full. I asked her several times to double check and she refused. She insisted that I still owe 350 Euro. I told her that we need to catch a train back to Paris and we were running out of time. We stood there and arguing for over 10 minutes. Finally, she checked on the computer again and said we did paid in full. We ( four of us) missed the train that we already purchased and have to pay additional 400 Euro for new train tickets. I have all the proves. What should I do to have all these damages and disappointment recover?
November 8, 2011
Rated 4 out of 5 by ConditionOne Great hotel in central Brussels!
I’ve been coming to this hotel regularly over the years, and it’s a solid Le Meridien situated across from the Central Train Station, and a two minute walk away from Grand Place. As a Platinum, I was upgraded to an Executive Room, which is the second highest room category. I’d describe it as a junior suite. Aside from the extra spaciousness of the room, it’s nothing to write home about.
If you choose breakfast as your platinum amenity, the hotel will offer you a full American breakfast (29 Euro value). It’s basic; nothing special. Hot food items consisted of scrambled eggs, potatoes, bacon, sausage, mushrooms, and tomatoes. Cold items were your typical breads, pastries, yogurt, cereal, and cheese.
There is a small gym, and they’ve added cardio equipment to it over the years. The room could be kept a bit cooler. Front desk staff are friendly and eager to please. As the location is the most central to Brussels sights, this is my preferred hotel when I visit.
April 9, 2013
Rated 4 out of 5 by VeryGoodPointsStacey Nice Le Meridien In Central Brussels
Le Meridien Brussels is located next to the Central Train Station in Brussels in a beautiful, curved building just steps from the Gothic-style central square. Because of the hotel’s location, taxis are not allowed to drive directly up to the hotel; therefore, when arriving be prepared to carry your own bags from the street into the hotel. And, although there appeared to be a bell stand outside of the hotel, it was never staffed during my entire stay. So assume you’re on your own with your luggage.
The lobby is grand and welcoming and is home to the hotel’s bar. There is a day [spa] that offers massage and nail services and a hair salon, as well. The hotel restaurant is on the ground level and located near the main elevators. There was construction during my stay and some areas of the hotel were closed. The hotel combines modern design and historical elegance, synonymous with Brussels architecture.
I checked in on March 2, 2012, just one day after Starwood’s new Platinum benefits went into effect. As my check-in amenity, I selected free continental breakfast. Since many Le Meridien don’t have concierge lounges, this is a great benefit. The check in process was easy and I was off to my room quickly.
I was upgraded to an executive room on the top floor. The room was extremely large and had a bedroom and separate living area with desk, couch, chair and TV. The bedroom had a refreshment center, an Illy coffee maker with an assortment of coffee pods to chose from, a king size bed, and large bay windows. The view from the room was spectacular. From the bedroom, I could see the town square and from the living area, I could see part of the Central Train Station. The bathroom was large and had a tub and shower. The water pressure in the shower was amazing – something that I find is hard to come by in many European hotels.
The hotel is in walking distance to all of Brussels’ major attractions, the main shopping and dining districts, and has access to all types of transportation. I did not find the concierge staff to be friendly or helpful and so I planned my own sightseeing tours online.
I enjoyed the continental breakfast that was served daily in the hotel’s restaurant, however, in comparison to other SPGs, the Le Meridien’s buffet was very underwhelming. Where the Le Meridien wins in room comfort and design, the Sheraton wins for dining options. One of the biggest disappointments at the Le Meridien restaurant was that they did not serve any of the Jean-George breakfast creations.
I would definitely return to the Le Meridien Brussels but instead of choosing the free breakfast, I would opt for the points and eat at a local café. Overall, a great stay at the Le Meridien.
April 19, 2012