Rated 1 out of 5 by leng rudeness
We are not very very happy abou this hotel. We checked in with two rooms on Oct 21 and 22, 2011. We used points in one room and paid around 119 Euro for another room ( can not remember exactly, please verify). The room that was paid for was extremely hot. We tried to adjust the thermostat but did not work. The toilet also could not flush properly. I came down and talked to the receptionist and let her know the problems. She told us to push harder on the toilet to flush and open the window. I asked her politely to send someone into the room and check the problem and she got upset and rolled her eyes. We went out for dinner and night tour. When we came back, the toilet was fixed but the heater did not get fix, only the window was opened instead and there is a big fly. ( I was surprised bu t it was really a fly. The second problem is when we checked out the lady at the reception told us that we have a balance of 350 Euro for the room that we paid 119 Euro. I told her that the room was paid in full. Luckily, I have my AXP statement showed that it was paid, but she said that means I only paid partially not in full. I asked her several times to double check and she refused. She insisted that I still owe 350 Euro. I told her that we need to catch a train back to Paris and we were running out of time. We stood there and arguing for over 10 minutes. Finally, she checked on the computer again and said we did paid in full. We ( four of us) missed the train that we already purchased and have to pay additional 400 Euro for new train tickets. I have all the proves. What should I do to have all these damages and disappointment recover?
November 8, 2011
Rated 5 out of 5 by supatight80 SPG PLATINUM RECOGNITION
Well I really do not understand why the rate of this hotel is low amongst those who have posted their reviews at spg.com. The front desk staffs were very welcoming. PLUS, even though I payed quite a cheap rate COMBINED with free night awards, I will still able to be upgraded to their deluxe suite. The rooms are big and the bed, I would say was mighty comfortable....Everyone was so helpful and I just loved the front desk staffs...Everything I needed, I got right away....Plus they gave me free wine as compliments!!!! 5 star indeed....Even the locals are very well aware on how respectable Le Meridien Brussels is......
September 3, 2012
Rated 2 out of 5 by DON43 Disappointing stay
Even before we were informed that the hotel was closing, it was obvious that this was a hotel in trouble. I had booked a half-board package but at dinner the first night, I was presented with a bill in which each item was charged for individually. I was assured that this would be taken care of at check out. Since we had a four-night stay, I was concerned. At breakfast the next morning, I was informed that we could not sit in a particular area in the restaurant. Being in Belgium, my wife wanted waffles for breakfast but was told none was available. I then spoke to the front office manager about the billing and breakfast problems. As a result, I went onto a room-only basis. Breakfast continued to be a problem. Not great food and clearing of dishes was erratic. Our room was a suite on a suite nights award. However, it was one a modern renovated suite as shown on the hotel's website. Getting the complementary water was a battle each day. At 10 pm on Friday we were told that the hotel would be closing at noon on Saturday. This was not too much of a problem for us since we were due to check out then. It did, however, take some time to check out and get final bill.
June 14, 2014
Rated 4 out of 5 by StevenS Location,location, location!
Title says it. Near to everything and the perfect location to visit Brussels. Staff very helpful, specially the concierges. Came at the end of a trip to Paris and we had eaten a number of large meals. We wanted something more casual for the last two nights of the trip. He recommended two wonderful places, including Pasta Divina right near the hotel that had the best pasta we have had outside of Tuscany!
Would go back without hesitation.
December 16, 2011
Rated 5 out of 5 by IanD An outstanding stay
My wife and I really enjoyed our stay at this hotel.
The location is terrific. Near to the key museums and art galleries and the central square. We came in by train so there was a very short stroll to the hotel less than 100 meters.
The room was wonderful. Large, airy, loads of sunlight and very comfortable.
Breakfast was excellent, with lots of choices.
We ate one night in the hotel and the food was delicious.
July 24, 2013
Rated 4 out of 5 by VeryGoodPointsStacey Nice Le Meridien In Central Brussels
Le Meridien Brussels is located next to the Central Train Station in Brussels in a beautiful, curved building just steps from the Gothic-style central square. Because of the hotel’s location, taxis are not allowed to drive directly up to the hotel; therefore, when arriving be prepared to carry your own bags from the street into the hotel. And, although there appeared to be a bell stand outside of the hotel, it was never staffed during my entire stay. So assume you’re on your own with your luggage.
The lobby is grand and welcoming and is home to the hotel’s bar. There is a day [spa] that offers massage and nail services and a hair salon, as well. The hotel restaurant is on the ground level and located near the main elevators. There was construction during my stay and some areas of the hotel were closed. The hotel combines modern design and historical elegance, synonymous with Brussels architecture.
I checked in on March 2, 2012, just one day after Starwood’s new Platinum benefits went into effect. As my check-in amenity, I selected free continental breakfast. Since many Le Meridien don’t have concierge lounges, this is a great benefit. The check in process was easy and I was off to my room quickly.
I was upgraded to an executive room on the top floor. The room was extremely large and had a bedroom and separate living area with desk, couch, chair and TV. The bedroom had a refreshment center, an Illy coffee maker with an assortment of coffee pods to chose from, a king size bed, and large bay windows. The view from the room was spectacular. From the bedroom, I could see the town square and from the living area, I could see part of the Central Train Station. The bathroom was large and had a tub and shower. The water pressure in the shower was amazing – something that I find is hard to come by in many European hotels.
The hotel is in walking distance to all of Brussels’ major attractions, the main shopping and dining districts, and has access to all types of transportation. I did not find the concierge staff to be friendly or helpful and so I planned my own sightseeing tours online.
I enjoyed the continental breakfast that was served daily in the hotel’s restaurant, however, in comparison to other SPGs, the Le Meridien’s buffet was very underwhelming. Where the Le Meridien wins in room comfort and design, the Sheraton wins for dining options. One of the biggest disappointments at the Le Meridien restaurant was that they did not serve any of the Jean-George breakfast creations.
I would definitely return to the Le Meridien Brussels but instead of choosing the free breakfast, I would opt for the points and eat at a local café. Overall, a great stay at the Le Meridien.
April 19, 2012
Rated 2 out of 5 by Disappointed569891 Dated
We recently stayed one night and can say that the location is great but the hotel needs work and is by no means a catagory 5. Lobby and bar decor was dated and front staff was less than helpful, no bell staff available. Our upgraded room had twin beds pushed together, not even made as one and certainly not a "heavenly bed". At 5'10" my feet still hung over the end. Mini bar was half full and so was the shower pan.
Don't bother responding to email offer of upgrade they won't have it when you arrive and if you are gold or above you will get the upgrade for free anyway.
May 20, 2012
Rated 5 out of 5 by QueensKnight 5 star delight
Excellent location, for easy transport (taxi, train). We discovered the elevator to the market level - great if you struggle with cobble-stoned hills. Enjoyed the city view from our room. Very good buffet breakfast and responsive staff. Loved the cartoon decor but it would help if the French punch-lines had multi-lingual translations. I didn't get all the jokes. Thanks for the use of your umbrellas when it rains.
Only problem was when the back elevator couldn't be used because the doors to the lower mall were sealed during holidays.
June 9, 2014