Rated 2 out of 5 by SPGVIP92 A disappointing SPG experience
A 20-year veteran of Starwood's SPG program BEFORE it was even a program, I was dismayed by the utter lack of regard for my SPG status at check-in. In fact, I was made to feel as though I was an imposition, if you can believe.
Beyond that, expect the typical Le Meridien experience: no in-room conveniences except for a mini-bar (of course; it's a revenue generator), and expect to hear every noise from your neighbors above and beside you. The location iwas the only salvation to our experience. Not worthMay 8, 2013
May 17, 2013
Rated 3 out of 5 by Mecho Platinum Status
The Meridien Nice has fantastic location
Generally staff are 110% - efficient , willing & eager to please BUT Hotel in general does not recognise Platinum Guests - whenever I asked for something i.e. 4.00pm check out ( I did over 75 nights last year in SPG Hotels & our company of which I am CEO spent circa £400,000 ) I was told not so politely we are a Resort Hotel ( or otherwise P off )
I tried to use suite nights - Impossible although suites still available ) etc etc
May 14, 2013
Rated 4 out of 5 by ginger23 form over function in junior suite
Staff and location excellent. Bed good.
Breakfast poor - bad coffee, bad bread, too crowded.
TERRIBLE smell on balcony - from drains.
Room not as comfortable as hoped - chairs and sofa uncomfortable, no drawers, no bathroom hanging space, No free wifi despite being promised. No coffee maker as promised. Every member of staff really nice and well trained. Roof top bar lovely.
May 14, 2013
Rated 3 out of 5 by Charles Promised pool facility is useless !
The hotel states that they offer a pool facility on the roof-terrace which is false marketing. They do indeed have a miniature pool on the roof. But there is no space to lay around the pool, and no sun-chairs or sun-beds. The little pool is fenced off right by the water-line by a glass fence which has a restaurant on the other side. Unless you like to swim in a small tub surrounded by lunch-eating spectators the pool is useless. Better spend your money on a smaller city-hotel and rent a sunbed at one of the nice beach-clubs. If you don't care about the pool, or come in the winter, this is a nice hotel with a great location, comfortable rooms, and very friendly staff.
May 7, 2013
Rated 3 out of 5 by sam62 Not great service at fromt desk
We hosted a conference at Le Meridien Nice, this week, and our delegates sold out the hotel for 3 days. I asked for a 2-hr extension to my checkout time, so we could pack up our equipment after guests had left on the last day. I was flatly refused by a very rude gentleman at the fromt desk. He was senior, but completely inflexible which surprised me, considering how much our company and delegates had spent at the hotel! I explained the situation fully, but was very sternly refused. I then had to go via our events team, who spoke to someone else, who finally managed to secure the 2 hour extension.
I was also surprised at the €19 Euro per day charge for internet. WiFi is now free in almost all hotels I have stayed at recently. It does not make this hotel chain look good in todays world. Even after I paid the fee, I could not connect because there was lack of bandwith. too many people on the internet server at the same time. Really! Then the final insult - I was charged for 3 x 24 hour periods, when I had only stayed at the hotel for 2 days.. Thankfully I checked my invoice and managed to get the 3rd day removed by again, quite an annoyed woman at your reception desk. Not sure why she was annoyed at me - it was their fault!
the Staff need some training in smiling, and being pleasant and flexible while serving their customers. There are many good hotels in the world, so it is the little things that differentiate the good from the bad. There are plenty of other hotels in Nice where I would rether stay next time. That is a shame, because the hotel itself was actually quite good.
May 16, 2013
Rated 4 out of 5 by animan huge mistake in front desk
I arrived at Nice midnight. The emplyee is the front desk gave me the wrong room. I showed the my resevation in my smart phone's application, but he didn't show any attention and read that. I said to him my last name as Jung, but he recognized my last name as Jang.
I think the education of English should be included for reception employee.
May 12, 2013
Rated 3 out of 5 by rofrof Disappointed
I was resting comfortably in bed, half-asleep wehn I heard a knock, followed by my door bing opened & the cleaning lady barging into my room at 8:30 in the morning. This obviously woke me & my partner from our comfortable slumber on a morning we had wanted to use to relax.
The hotels half hearted apology.
I also would expect wifi to be complementary in at hotel with such a rating.
I certainly wont be returning for business or pleasure to any Meridien Hotel.
May 9, 2013
Rated 1 out of 5 by Joey63 Very disapointed
The greeting and quality of the room left much to be disired. The room was rather run down and needed a fresh coat of paint. The staff were very off and had a take it or leave it attitude and didn't really seem to be bothered about customer satisfaction. On the last morning I was even woken by the cleaners at 8.45 who were in a desperate rush to evict us form the room. The only positive point is the view... but there are several hotels in Nice with this.
May 6, 2013