Rated 2 out of 5 ...
Das Hotel punktet durch seine Lage und Ausblick auf das Meer, jedoch nicht durch das Enterieur. Die Teppiche in der Suite-Etage haben Flecken, die Türrahmen sind abgenützt und das Raumklima der Gänge undefinierbar. In der Suite gibt es Plastik-Hocker und Plastik-Nachttische und eine Lederbank!
June 17, 2013
Rated 3 out of 5 by scourmanop Not quite on the mark
I stay at Starwood properties for about 80% of my travel, so have had a good chance to compare properties at various cities.
The Meridien Nice isn't bad, but it could be much better. Whoever designed the interior "look" certainly lives up to the old adage that hotel designers rarely live in their creations. The colours are dark and grim. Purple hallways with a neon look? Rooms painted in various shades of dark grey and black. Felt like I was in a stalag.
The staff were generally OK but perfunctory. I didn't get a sense of really mattering as a customer. It's the only major hotel I have stayed at where having mistakenly served myself the wrong coffee from the machine and returned it to the server, I was still charged for it on the bill!
And costs are beyond outrageous. $20 equivalent to watch an in-room movie? C'Mon! And God help you if you touch anything in that miinibar. $30 equivalent for breakfast. Everything is literally double the North American rate.
The bed was very comfortable and the shower pressure good. Two important features for me.
This could be a much better hotel, but right now, it's not up to SPG standards worldwide.
June 15, 2013
Rated 4 out of 5 by ajpowell75 Nice June '13
Excellent staff and hotel facility. Highly recommend. Special thanks to Diana from the rooftop restaurant
June 14, 2013
Rated 2 out of 5 by Disappointed Hotel old, hallways smell
Lobby area ok, although supposed free lobby wifi didn't work on my ipad most of the time. Restaurant good breakfast but limited choices for a 6:00 pm dinner. For instance you couldn't even order a chicken breast dinner till after 7:00 pm....just Caesar salad, or hamburger type of food. At checkin when I asked for a possible upgrade, no offer of anything, just no. Rooms were old , door hard to open, creaked and white stuff fell from above, on my head. The hallways smelt of smoke and mildew I think. I checked other floors and they had the same bad odor. The actual room didn't smell but the walk down the hallways was disgusting. This the worse Starwood I have ever stayed in. Only thing going for it is the location and that is 4 star.
June 8, 2013
Rated 4 out of 5 by paul51170 de forts atouts
confort , proprete , attention, plus la cerise sur le gateau : La Terrasse
June 10, 2013
Rated 5 out of 5 by santri1969 Wonderful Nice location
Stayed couple of days in Nice and loved this wonderful hotel with excellent views, walking access and of course wonderful weather. Little crowded to get to.
June 9, 2013
Rated 1 out of 5 by HospitalitybyMW Mediacore hotel in a stunning location.
We were very underwhelmed. As SPG Platinum member we were upgraded to a Deluxe Room with sea view and “balcony” – the room was on the small side and the balcony was a “French” balcony, e.g. one can hardly stand on it, and it has only one small door to access it: In short if this is the best available room: I don’t even want to know what their superior rooms look like – especially at these kind of rates. Towels in the room had skid marks on them (and worst was not replaced after service), the bath sinks looked very dirty. The two complimentary bottles of water we finished after day one, were not restocked, nor did we receive new bathroom amenities. The card reader on the door worked very badly – we struggled each and every time to get the door open (literally taking 7 or more swipes to get in) – one morning we met a lady from housekeeping who was working on the floor: she looked at us struggling with the door, looked us in the eyes and subsequently walked away – an embarrassing gesture. One of the worst starwood breakfast selections ever experienced: we arrived the first morning at 09:20 – the breakfast closes at 10:00. During the breakfast we were approached three times by the same lady hostess (once by walking into the restaurant, once while at the table, once while walking the buffet) who asked for our room number. In general there was an extreme amount of staff, all running around and being “very busy” – we were not sure with what or whom… we had the last two mini croissants (they were not restocked), when we asked we were told they were “finished” – there was unripe fruit (green bananas), canned orange juice (I literally saw a waiter pour two cartons of juice into a steel container before re-pouring it into the serving containers on the buffet), tasteless processed ham and cheese (a “hotel block”) and the worst “Illy” coffee I ever tasted. When I complained to the manager I was told that there were in fact fresh juices, but had not been stocked, the fruit was ripe and that the coffee could not be bad because it was Illy – all in a very hostile and “you are the only one complaining” kind of way (we overheard a German and Dutch family complaining as well). The pool on the rooftop is so tiny you can hardly swim in it and the beautiful rooftop terrace was dead on both nights. The location itself is stunning (Promenade Anglais is one of the most beautiful boulevards in the world and the city of Nice is very, - well -, nice) but this hotel, remaining as one of the few Le Meridien’s in France does not put any justice to its name, location nor expected service level and that is highly unfortunate. Upon complaining to the hotel's director of rooms, I received a long email essentially mentioning that "I missed the items that were not on the buffet and that there are in fact fresh juices" - he also pointed out that our room was serviced twice and all towels and bathrooms were cleaned up to standards - even though the pictures I took speak for themselves. I did not receive a reply after trying to initiate another email to receive an apporiate compensation.
May 21, 2012
Rated 1 out of 5 by jetsetter Terrible Customer Service
Some staff members appeared distracted/disinterested, especially around the time that their shift was about to end. They rushed through the check-in process and didn't bother to check for room availability for upgrade. Had to request from the staff on the later shift before I was upgraded. Lower room levels smell of smoke and are dirty. SPG room level was better maintained. Location is great, but that's the only thing going for this hotel. Witnessed the duty-manager callously brush off an American tourist in full view of other guests (her reservation through a third party website was not received by the hotel, and he basically said it's not the hotel's problem). His attitude was "I don't give a XXXX, take it or leave it".
May 28, 2013