Rated 1 out of 5 by YvesDubai Significantly below expectations- Minable
I will split my review into 3 sections and explain with facts why this Meridien is (until now) my worst SPG (and only bad) experience: (knowing that I am a gold SPG member)
Section 1: Room Comfort:
It is true that I have booked the basic classic room (room number 555), however, the phone was broken (with some parts in it shaking, and you barely can hear), 2 out of 3 closet handles were broken/shaking, the floor tiles inside the shower/bagno were also broken.
Hence, despite having ordered a classic basic room, you would expect from a Meridien to have it up to standard. (the room looked like a Motel sharing room that you pay 50 Eur a night... rather than a Meridien room for around 270 Eur!)
Section 2: Staff Responsiveness:
I have complained to the front desk about the room, and the answer was the following: "of course sir, you have booked a classic basic room".. making me feel as if I was mistaken, without probing or listening why I was complaining.
When I insisted on the broken facilities inside the room, and that I am staying 5 nights, and that I am a Gold SPG member (where usually I get an enhanced room whenever available), she said that she will raised it to her manager, and that they will come back to me. Of course, I was never contacted thereafter!
This was not the only incident! I was wearing my new suit to go to a wedding, and I had to cut the clothes tag. I called the front desk to request scissors. The answer was: "sorry sir, we cannot send scissors to the room, as previously some guests have not returned them" and that I need to cut my clothes tag at the reception. Seriously!!! I think Le Meridien should manage their internal problems and item losses... without assuming that guests are not honest... moreover, I wounder why do they block safety deposit on credit cards upon check in... isn't it for those kind of things?!
Finally in terms of staff responsiveness, the day I have checked in, I ate 2 cereal from the mini bar... they just got replaced on my 4th day... (of course I didn't have the energy to call the reception to ask for a refill... and they completely lacked planning to refill what has been consumed!)
Section 3: SPG Recognition:
I got no recognition at all for my gold membership, and no enhanced room was offered or any specific attention to guests needs
August 11, 2016
Rated 5 out of 5 by anita01 Great Experience in Nice
We booked very last minute using points and were thrilled that not only was the suite night upgrade offered but was actually awarded! The room was fabulous. Top floor on the corner balcony overlooking the sea and the Promenade Des Anglais. I sacrificed the 500 welcome points for the breakfast which was so worth it, no mediocre continental breakfast here, just an amazing selection and despite being crowded the staff were so hardworking and friendly. We had two amazing restaurant recommendations and even enjoyed the roof top pool and bar which was a little smaller than we had expected but still acceptable. It was a great base from which we visited the Verdon Gorge as well as Monaco and Cannes. We felt safe and secure at the hotel and want to make sure that the positive experience we had is shared in light of recent events. This is a wonderful location and visitors won't be disappointed.
July 15, 2016
Rated 5 out of 5 by dyang77 Amazing Experience I would definitely recommend
I cannot say enough about how much my wife and I enjoyed our stay at the Le Meridien in Nice. We had a less fortune experience at another hotel so transferred to the Le Meridien Nice. Upon our arrival we were greeted by Pascale who was the on call manager, she wanted to insure our stay was comfortable.
She really went out of her way and we can't say enough about the level of service we received. The hotel was fantastic, the location is great as its right across from the park, the ocean, and great restaurants are located directly behind the hotel. They have a nice rooftop deck that you can see the city and sea from with a nice pool. Old town is a short walk away and the hotel is nice and modern. 5 stars we will definitely return anytime we are in Nice.
May 9, 2016
Rated 4 out of 5 by Horatio Location Extraordinary
We were given a 9th floor room with a terrace overlooking the Promenade Anglais and the old city. This hotel is beautifully located on the Promenade in the center of Nice. You can walk anywhere. On one excursion we took Bus #15 to the Matisse and Chagall Museums and then took a pleasant walk all downhill back to the hotel
It is not the first time we have used this property and won't be the last time.
On the short side, the staff were in general very courteous but on check out the receptional clerk just handed me the receipt for our stay without a Merci, Thank you, nada. Where I live, Japan, this in customer service is a mortal sin.
May 3, 2016
Rated 5 out of 5 by JamesZzz Good enough
It was a good stay when front desk upgrade my room to a ocean-view junior suite.
Balcony is big and the view is awesome. Facilities are recently renovated, although it seems like a little bit outdated from outside, everything looks fine inside.
Hotel is in the central of Nice, so we basically walk to every where we want to go.
April 5, 2016
Rated 4 out of 5 by Crutch Great Location Nice France
We have stayed in this hotel before. It is a good location to see most everything and a short walk to restaurants. Helpful staff was an intern named Vito and a young lady named Heike. Very friendly and helpful, I would definitely stay again.
March 20, 2016
Rated 3 out of 5 by BHG12 Old and worn down
Maybe it was my luck, i had an unpleasant experience with their reception staff. not helpful at all. did not receive my SPG recognition from them.
rooms are extremely old and not so clean. were able to change the room to sea-view one (after 4 different talks with different staff) and room was nice but windows were so thn could not sleep because of the busy road. Overall bad experience. Don't think they own W brand at all.
March 3, 2016
Rated 5 out of 5 by Miro13 excellent emplacement dans la ville
Hôtel agréable ,chambres propres décoration agréable et personnel disponible
January 17, 2016