Rated 1 out of 5 by Andy81 Worst sleep in a hotel in years
The rooms overlooking the front of the hotel are not sound proof at all and the road is extremely noisy. Drivers seem to use their horns frequently throughout the night in Paris.
Saturday night was the worst night I have had in a hotel in years - I'm a gold SPG member and spend many nights in hotels in Europe each year. There is a nightclub opposite the hotel and I could not get to sleep from 1am to 6am.
My wife was running in the Paris marathon and we had to get up at 630am to get ready - after training for months for her first marathon she had to do it on only a couple of hours sleep. It was extremely loud and it didn't stop all night.
April 19, 2012
Rated 5 out of 5 by Willy9 Great stay as usual
This is my favorite hotel when I visit paris, this is my 5th stay and it was great as usual. So I can give a true feed back about this hotel. First very easy access from CDG airport just a one bus ride from the terminal to the front door of the hotel. The check in is always great with very efficient personal , as a platinum guest, most of the time I get an upgrade and highly recognized, explaining all the facility I could use. (In a previous stay the hotel was full so I got a regular room and I didn't like that the room smells badly due to smoking of previous guest, I called the manager complaining and in less than 3 minutes I found her in my room checking by her self and she spent over 10 minuted over her phone in my room trying to solve this problem as the hotel was full but she was insisting of upgrading me to a very nice suit and she succeeded finally, she guided me by her self to my suit asking the bell man to follow us with my luggage and after 10 minutes I found her sending me a plat of sweets and fruits with a very nice apology letter). The rooms are always very clean and well organized, I think the only thing to be mentioned is that in winter time the condition is not heating enough. The breakfast is just great and huge with super varieties. The jazz club I tried twice and it was also nice. The steak restaurant is greaaaat with high quality food and nice atmosphere. The staff is always helpful and give you great suggestions ( they are very sincere I lost my scurf in the barrio Latino restaurant the other night and next day I mentioned this to the staff and they tried to call them but they are still closed, when I returned to the hotel this evening I found them informing me that they called the restaurant back and found my scurf, very caring attitude). The metro station is very close only 2 minutes walk and from there you can reach every where in Paris. The area is full of nice restaurants and some of them is open late which is very convenient. Thanks and keep the good job.
December 8, 2014
Rated 5 out of 5 by Scottedina Great Value And Location!!!
Checked in around 8PM, great check in experience, fast and very friendly. They now have 3 lanes, well marked for gold and platinum guests. The young lady who checked us in was so nice and gave our kids teddy bears.
The room sizes for Paris is above for this price. I have stayed at all of the SPG hotels in France and found this to be the best value.
This is a big hotel and there is always someone to help!
The Concierges are amazing with plenty on hand
The breakfast is good and very well-run, friendly staff the only complaint ,they need to change the food up and add more omelette stations, otherwise great hotel will go back!
July 24, 2014
Rated 1 out of 5 by Umhappy Very bad customer service
The only positive experieńce was checking in. We overheard the concierge arguing with a customer, restaurant staff was unbelievably rude and apologetic to getting two of our three orders wrong. They were overheard by us and a table next to us making fun of another table behind us. Simply amazing the way they felt comfortable acting this way. I asked for a manager and was shocked when the person that came was the same one we heard making fun of the family behind us. I will never stay here again or recommend it to anyone.
February 25, 2012
Rated 3 out of 5 by Monty2015 No rest for light sleepers
The location of the hotel is well situated in front of an Airport shuttle or you could use the convenient metro station right outside the hotel as we did. We were disappointed by not soundproofed windows that faced a honk friendly road. The deluxe room spg preferred guest was not very clean and half of the lights did not work. We had two charges on our hotel bill, which got resolved, stating we used the mini bar. Charge appeared within 30 minutes of our stay. Luckily we still had a nice V-day weekend, unfortunately we made up for the average hotel by staying out most if the time.
February 15, 2015
Rated 3 out of 5 by Ben2012 Porte Maillot
A little old need of renovation but easy access to transport. Room air conditioning does not work properly too warm and wifi is unstable.
February 21, 2015
Rated 1 out of 5 by JPODEO1 JPODEO1
I used 36000 Starpoints for this stay. Anything more than 10000 was too much. The room was very small. The room had a view of nothing. The internet rarely worked but cost 250 Starpoints to get it. On the last night we discovered the router outside of our room was turned off. Once this was fixed the internet worked better. I called this to the attention of the desk clerk and was told, "you didn't actually pay for it". What? I certainly did since I didn't get Starpoints for my stay. Renovations are underway so maybe next year will be better. I won't find out.
August 3, 2012
Rated 1 out of 5 by JAID Horrid
Not only was I switched into four different rooms over five days, ultimately ending up in the suite that we should have been in originally. Beside an unhelpful and generally untrained and unmotivated staff, the accommodations were dirty, with several issues. The "suite's" shower was broken, to which their solution was to open the connecting room and have us shower in there. In all, as a well-traveled Platinum SPG member, I can honestly say this was the single worst experience I've had.
Simply put, I will never stay here again, nor should you.
September 8, 2012