Rated 2 out of 5 by Chloe4468 Hotel requires improvements
I have never stayed in such an expensive hotel, without basic tea/coffee making facilities (that you didn't have to pay for), noise was heard from the streets, meaning I slept badly....will not be staying there in the near future
June 30, 2014
Rated 5 out of 5 by Red34 comfortable and relaxing after a long trip
Centrally located....pleasant staff.....great food
definitely return on our next trip
June 12, 2014
Rated 2 out of 5 by rraddadi My latter stay, from Nov 5 to Nov 9
I stayed in this hotel 6 nights in August and had a nice room and a good experience. So I returned in November for 4 nights. Surprise: the room was very small, it made an angle and it was "cut". I complained at the reception but the young guy forced me to stay there saying that all similar rooms in my category (Executive) were sold out, unless I wanted a downgrade!!! So we stayed there, forcefully... There was one bathrobe only, quite old and not enough towels or bathing soap. We had to ask EVERYDAY for more soap!!! Then, on our 2nd day, we left the hotel about 10:30 AM and came back around 7 PM. The room was still NOT made. Calling extention "9" the guy told me it is "strange" and accused me that I must have left the "do not disturb" sign on the door all day, which I told him it is not true. But still, he had this "superior" attitude of investigator!!! After other 20 minutes, I called again and he told me he could not do any better: they asked for someone to come over and clean the room and I had to "wait"... He even added "when they come ask them why they did not clean your room today". I got very upset and I told him "I am the customer here and you should not talk to me like this and it is your job to talk to your femme de menage, not mine"!!! Conclusion, I will not go back there again. Thank god Paris is full of hotels that are in the same category or better and have a more adequate service!
November 21, 2011
Rated 5 out of 5 by FoodieDR great value
Clean, helpful staff, comfortable bed, quiet room, good location.
June 30, 2014
Rated 4 out of 5 by Earl Disapointed the second time
This is my second stay at this hotel. I Like its proximity to the CDG Air France Bus (across the street) and its location near the Metro #1. The staff is very welcoming, helpful and friendly. The first time I stayed in an a room which was nicely decorated with new furniture and lighting. The bathroom was nicely appointed and worked perfectly. This was the reason for my return. The second time, the “upgraded” room was an old (8013), small, and the “king size bed” was really 2 twin beds next to each other, that each bed was made separately… also, the room needed an immediate renovation, and although everything worked and it was clean but due to the overuse it felt dirty and unwelcoming. Some painting was peeling ... And there was no coffee/tea in the room...
Considering the staff quality, the location and my previous positive experience I will return. But this time I will make sure to ask for a quality room as expected from the Le Meridian
December 21, 2011
Rated 3 out of 5 by Anth1 Has potential but there are things that could be improved
stayed 5 weeks.
1) A coke is 9.50 euros at the restaurant... are you serious? Dont be silly
2) Internet can be pretty in and out
3) Fix your platinum line.. it is so awkward to be waiting on the side to get assisted on the platinum side without everyone thinking i am budding them (this has happened twice where someone rushed in front of me and said i was here first.... no one at the counter said anything)
5) The westin vendome does not require a deposit for an umbrella
4) rooms are nice, clean
5) staff is kind and helpful
6) generally the hotel is well kept and generally busy which adds a nice atmosphere
May 19, 2014
Rated 5 out of 5 by Aussieholt Great location, friendly staff
Located a short walk to Port Maillot metro, the #1 line has stops at several of attractions in Paris and connecting lines. Air France Les Cars bus stops right across the road for easy access to/from airport.
Staff were friendly and courteous in all our dealings with them. Rooms were clean and well laid out. Yes they are smaller compared to North American room size standards but travel anywhere else in Europe and these are good sized rooms.
The only downside of this hotel was the cost of the WiFi (if SPG Gold or Platinum it's not an issue or if you want to connect in the lobby) and not having coffee in the room. While they provide a voucher for an espresso or cappuccino in their cafe, it's only good from 10:30am to 6:00pm, not good for people like us who like to drink coffee when they wake up at 6:00am.
June 3, 2014
Rated 1 out of 5 by holiday417 A budget motel in middle of Paris
The hotel upgraded me to an executive room, but the room was so small that it was very hard to move around. The room was in front of a very noisy street and when I was moved to another room, you can hear a conversation from an adjacent room that it was difficult to have any peace and quiet. Added to the small and noisy rooms, the overall service is terrible. You would at least expect good breakfast at a French hotel. However, even breakfast was disappointing, with one of the worst breakfast in any SPG hotels. There is nothing positive you can say about the hotel, only negatives. If you are coming for business, do not stay in this hotel since they do not have a business center or support. If you are coming for holiday, avoid this hotel since it is very unpleasant and uncomfortable.
September 12, 2012
Rated 4 out of 5 by BNAJenny Bathroom Mirrors
Men, as usual, probably designed the bathroom sink area. Why put a magnifying mirror (for makeup, etc.) on the same side of the mirror as the hair dryer? 1 should be able to dry hair while other is on other side with enhanced mirror. Also - mirror behind glass shelves - hits JUST at the point of the face where you can't see. Just some suggested improvements.
June 26, 2014
Rated 1 out of 5 by BABAYOO THIS HOTEL IS A CHEAT AND GENERALLY HORRIBLE.
THE HOTEL RECEPTION CHEATED ME. THE GYM OPENED FOR ONLY 2 DAYS OUT OF MY 6-DAY STAY. THE RESTAURANT (OF AN SPG HOTEL!) WAS PERMANENTLY CLOSED FOR A HOLIDAY. THE DUTY MANAGER WAS UNLIKE AN SPG HOTEL UNFRIENDLY.
August 19, 2012
Rated 4 out of 5 by Wine4U Great Management
My dinner was not a good experience and I understand that the quality of food can not be controlled every time. I returned my food that I tried to eat but could not. The management took care of my dissatisfaction and turned a very displeasing situation totally around. I was still hungry but I was very impressed with how this was handled. Good management made the difference. I will be back. Thank you
June 25, 2014
Rated 1 out of 5 by nyny Disappointment
Way below expectation for a high-end Starwood property, particularly regarding the treatment and recognition of PSG members.
June 20, 2012
Rated 1 out of 5 by berenice67 "creative experience" in a bad way...
For example: calling the concierge to ask for the baggage handler, answer of the concirege: What for?
my answer shoud be: To play tennis...
June 7, 2014
Rated 5 out of 5 by LoveLock Excellent location
The hotel is located in a safe neighborhood and is very convenient for transportation. Bus service to/from airport as well as the Porte Maillot station is right across the street.
June 26, 2014
Rated 1 out of 5 by Luisa6743 Review Le Meridien Etoile Paris
This is one of the worst hotels Starwood has in its programme. Staff is unfriendly, they are not able to keep guest data in their systems, they do not manage the room upgrades properly. The rooms are only fully equipped from the second or third night onwards (water, bathroom shoes arrive). Mistakes on the bill are common, express check out only works if you send them a reminder email that you would like to have your bill. The gym arrangement (gym is not part of the hotel) is ridiculous - not only do they open from about 8.30-8.30pm, they often decide to close earlier - so no possibility for someone working longer hours to exercise. Rooms are small and windows dont close properly, not pleasant in the winter.
January 18, 2013
Rated 1 out of 5 by NJW517 Poor Service
I have been 6 years Platinum and have stayed at over 50 Starwood locations. This one is one of the worst for service.
They are renovating and put me in a small suite right under the renovation noise -- construction is supposed to be from 10am-5pm, but they start drilling at 8am. I complained to the manager, and they moved me up from the 7th floor (newly upgraded rooms) to the 9th floor (old rooms). My options were therefore 1) New and noisy or 2) Old/smelly and quiet. Not the most amazing set of options.
The hotel also lost my luggage. They was supposed to keep it for a week when my husband and I finished our Europe vacation. I got 1 of 2 bags back. They completely mishandled the situation.
1) Luggage person DIDN'T APOLOGIZE, made us wait 15 minutes for a manager
2) Luggage person made me look for my own stuff in their storage rooms
3) Manager (Emilie) didn't even say hello or shake our hand (and also didn't apologize)
4) Didn't offer us any compensation or help. She just sat down silently and started filling out a form.
5) I got a letter back from the hotel saying the London office will take care of it.
6) Radio silence afterwards. No one has reached out to me since. It's been 3 weeks.
I know my situation is unique, but it points out that their staff and management is incapable or unwilling to help their guests.
Also, their Concierge is overworked and extremely surly. We didn't experience this in any other Starwood property in Paris.
1) Location is good
2) Breakfast is FANTASTIC. Try the chocolate croissant and apple pastry in the basket -- better than many bakeries. Surly omelette chefs. Make sure they seat you in the raised Platinum section if possible -- otherwise you get very slow service.
3) Love the afternoon coffee/espresso card.
4) Jazz club is fantastic
July 10, 2012
Rated 4 out of 5 by Cavalier Le Meridien Paris
Overall the quality of the room was good. We had power failures throughout the night on 2 of 7 nights, which was especially problematic as I depend on a CPAP. One night there was a loud celebration in the streets from 11:00pm to 3:00am. Room service food was excellent and the housekeeping staff were very accommodating.
June 24, 2014
Rated 5 out of 5 by DLC14 Captain Donnie Cochran USN retired
Excellent job by your staff, I was particularly impressed with Lisa at the front desk. thank you again for an enjoyable stay.
June 24, 2014
Rated 3 out of 5 by PH60 Good hotel overall.
Rooms are a bit tiny and would need some level of refurbishment. Overall however the value for money is good. Well located near Paris most touristical attractions.
June 24, 2014
Rated 4 out of 5 by PARISspring2014 Fantastic Concierge Service
Even before we arrived, Concierge team- Stephane and Jean-Charles were very helpful and assisted us with arrangements for Moulin Rouge. Throughout our trip, all at Concierge could not be more helpful with directions, recommendations and assistance where needed- an excellent team. Kudos to them.
While Concierge was excellent, Housekeeping was average. Bathroom amenities used were not replenished in a timely manner if at all and at times, even towels lacked replenishment. On the first night, were were given a complimentary bottle of water- never to be repeated for the rest of the trip. Room carpets did not seem to be well vacuumed.
It would be great to have free WIFI in the rooms.
May 8, 2014
Rated 5 out of 5 by Guliz72 Professional staff, good location
I stayed with my husband, 9 years old son and teenage daughter. We were given a connecting room, which made it fun and convenient. I loved the rooms (although the view of our rooms were only walls outside ) big windows allowed the natural light in, cleanliness and the amazing comfortable beds were unforgettable. I would like to thank especially to the spectacular ladies at teh Front Office; Duty Manager Maria, Duty Manager Camiah Sharmili, and AFOM Jeanette Munkolm; they went above and beyond their duties to help me sort out an issue at my office at Istanbul. They did it with a great smile and friendliness. Thanks to all the team and hoping to come back to Le Meridien Etoile at my next Paris visit.
May 12, 2014
Rated 5 out of 5 by Paris2011 Paris
Our stay was excellent. The check-in staff was excellent. The concierge service is very arrogant.
But the hotel rooms are very nice and very clean and the hotel location is very convenient. So we would always go back.
December 27, 2011
Rated 1 out of 5 by Kellie1313 Can't wait......to leave!
Only thing that is high end in this poor excuse of a hotel is the cost of everything. Our room is so dated (leopard print,sticky carpet), its like being transported to the 1970's. Must wear shoes in room or risk getting stuck on the carpet or water closet floor. The dirt smears on the walls apparently are supposed to pass as art or something. No heat in room. Very glad I am in menopause as at least my hot flashes keep my husband and me warm. No toilet paper left so had to use Kleenex and napkins pilfered from another place.
Room service well what an experience. Tea for two brought up on a tray that appeared to have been a chew toy or frisbee at some point. No napkins or cream with tea...just hot water and a couple of tea bags..it's a bargain at 14 euros. The waiter even stood there with his hand out waiting for a tip...I gave him 1 euro....more than he deserved. Will be broke from my stay here before we even get to our next destination as there are no cafes in this area with even remotely reasonable prices.
Stuck in this rat hole for 2 more days...can't wait to leave.
December 28, 2012
Rated 5 out of 5 by oscar Fantastic location and comfort
Love this hotel. It is great for business ( expo is across the street) close to Champ Elise, airport shuttle stops right there etc. it is a modern, super clean hotel and the staff is FANTASTIC! At the reception the lady from Tunesia, and the others really make sure you have everything and beyond.
June 22, 2014
Rated 1 out of 5 by BANYON22 STARWOOD SHOULD BE ASHAMED TO PUT THIS HOTEL IN ITS COLLECTION
My husband surprised me with a trip to Paris (I thought we were going to Chicago when at the airport he informed me we were on our way to Paris, France for my Birthday December 31) I had not been to Paris in 10 years and my husband had never been. I was so excited I would have the opportunity to show him such a beautiful city. We arrived in Paris the morning of December 29, 2012, we took the Les Cars/AirFrance coach which stopped right in front of our Hotel Le Meridien Etoile. We arrived to registration to find NO ONE manning the GOLD DESK. We waited in line a young women called my husband up and checked us in. We were assigned a room on the third floor ( we assumed a prefered level room) as we got off the elevator we noticed that the carpet was very soiled and worn. I said to my husband I hope this is not an indication of what our room will be like. We arrived to our room and I was right soiled carpet tattered drapes and disfunctional furniture. I know it was the weekend before New Years 2013 however as a Starwood Gold member we expected better. I have to say the Staff was excellent calling us after every request to make sure it was foefilled. This property is very big, it is more of a conference hotel than a luxury property.
Shame on you Starwood for allowing a Prefered Guest to be subjected to such conditions.
January 10, 2013
Rated 2 out of 5 by mlaug53 over priced under serviced
the room was not ready even after 3.00 pm
my "up grade" was proudly announced to the room I booked and paid for
on check out they wanted to bill me again for a pre-paid room
OK for giant groups who need no soul or attention, though the concierge was good
June 21, 2014
Rated 3 out of 5 by haribo1803 Expensive & small rooms
Location is pretty good
rooms need some renovation
Minibar is extremely expensive ( 0,33 Diet Coke 8,5€) MARS 7,00€
Reception personal is pretty slow
SPG is not responsive.
June 21, 2014
Rated 4 out of 5 by EverynameIchooseistaken Well appointed
The hotel is in a great location for the Palais des Congres, but sadly because of this the prices are hugely inflated when a congress is in town.
The SPG Preferred rooms are stylish and well appointed, clean and quiet.
Other than the price, the other thing that let's this hotel down is the price of the F&B for the quality of the food, particularly in the bar.
Staff were, in the most, friendly and helpful, although the barman could do with some lessons in hospitality and charm.
June 16, 2014
Rated 3 out of 5 by CSJ1 guest services did not meet expectations
As a platinum member, approximately a week prior to my stay,I received an automated email from the "General Manager" offering assistance in making our stay unique. I emailed guest services for a specific special request 6 days prior to my stay and followed up 3 days prior to my stay as I had not heard back. My request was not acknowledged when I arrived and I was asked to follow up in person with guest services. At this point, the request was no longer valid. However, needless to say, I was disappointed. I realize that these are automated emails, however, it's just poor customer service to set customer expectations and not follow through.
May 29, 2014
Rated 5 out of 5 by Tohme Best concierge
Best concierge services sor far. They managed to book us in the most demanded places on a last minute request. They were very professional and helpfull.
On the other hand the hotel is strategically located, it is very easy to go to/from it with the metro, air France cars etc.
The staff are very helpful and very welcoming...
Rooms however, are very small and amenities are minimal. More could be invested in that regards, especially in items such as a safe.
Another area of improvement is to have a platinum lounge on the 6 th floor to avoid the very long queues for breakfast especially on weekends
December 13, 2012