Rated 3 out of 5 by GlobalTraveler Barely satisfactory
Had many many issues with this hotel after my first stay here, complained when I couldn't take it anymore. One of the managers who reached out to me, Maria, was very nice and helpful -- she resolved most of it. Yet, when she wasn't on duty, it was back to the good old "can't do it", "don't know where", "don't know how", "we're very busy". Frustrating!
The reception staff is nice, but not very professional -- always slow, and now that my points have posted, a number of mistakes were made -- my Platinum welcome gift was not what I requested, nor was the Green choice noted. All little things, but they add up in the end.
June 15, 2013
Rated 5 out of 5 by tokiogaijin tres bien!
The airport shuttle bus dropped me off right in front of the hotel - which was a huge load of my mind going to paris for the first time.
There was always a full staff at the front desk and never had to wait to check in/check out/have my questions answered the 3 days I was there. Also there was a concierge always staffed with helpful people. The breakfast was great (free for platinum as a welcome gift choice). I kept taking pictures of the food and sending them home as I ate. I was greeted each morning by 2-3 staff at the entrance of the restaurant and my tea/orange juice was always being filled by attentive wait staff.
The room was small but very beautiful and clean. (upgraded because of platinum)
The hotel did not have a gym/sauna etc. but I could use the facilities for free (being platinum) across the street at a big fitness chain (sauna/steam/big gym with classes)
June 6, 2013
Rated 3 out of 5 by Panhole1210 Big difference depending on what floor you are on
I have stayed at the L'Etoile Meridian many times now and usually I am given a Starwood Preferred Guest room, which are good but varied, some with big walk in showers, others with baths etc.
This time however the hotel was busy and I was in a standard non-Starwood room and it was nowhere near to the standard of the others. The size was extremely small and needed refurbishment. Also weather was poor on Sunday so I decided to take up the offer for unlimited movies and internet. The tv was badly set up so some subtitling that was an integral part of the movie could not be read, and also the speed half way through was so slow I had to close the movie down as it was unwatchable.
All in all pretty poor compared to the normal excellent facilities and service I receive.
June 14, 2013
Rated 3 out of 5 Reception desk of this hotel too small for overall size of hotel
Far too long queuing at check-in and at check-out due to very small reception staff for such large hotel
June 17, 2013
Rated 3 out of 5 by GRCC The Hotel Industry
A very typical industrial hotel.
Several business solo stays ,for its location,and always ,more or less,same experience.
Rooms ( Club floor) are ok ,although quite small,had been renovated few years ago,but start to be already tired...
Housekeeping is very efficient.
The rest can be quite unpleasant, specially due to the size of this hotel.
Easily you can spend half an hour for check in
It is overcrowded and most of the staff unfriendly.
Breakfast quality is awful ,really an industrial breakfast.
If you have a business around,go ahead,otherwise there are much better options.
June 11, 2013
Rated 1 out of 5 by CW01 Extremely disappointed
20 minutes waiting time upon arrival at the reception desk at 11pm
average french speaker at the desk
bad smell of smoke in the room
no soap tablet in the shower
very bad noise / soundproofing in the room
very substandard TV system
June 15, 2013
Rated 1 out of 5 by Longing4Asia Not a 4 star
Is this a business hotel or family hotel? To me, it's neither. No Club Lounge. Internet is VERY slow. Work desk is tiny. I've been here three days. Notepad had three pages. I used all three the first day and have not seen replacement. Family hotel? No way! No pool. Room is geared for one person. One robe and slipper only.
Took forever to check in. I was told that I was in one king and one double. Fine. I asked for n upgrade with the same. As Platinum, I expected and got upgrades everywhere I've been. I was given an upgrade to "Executive" room. Ended up with two kings. I traveled with my family. Usually two rooms with one king and one double. Too tired to try to go back. Judging from the amount of time it took, forget going back.
When I got in the room, I looked for some water. One room had free water but the other did not. I called Guest Services and told them no water in my room. She told that it was because I had "Do Not Disturb" sign all day. I told her, I just checked in! She said that's why. WHAT?!?They did not fully prepare the room? Why give me an unprepared room? I waited 20 minutes to be checked in to find I got a room that was unprepared?
As Platinum, I received an email from Concierge. She asked what I wanted before arriving. I asked for mini bar to be emptied and lots of extra pillows. Since I got an "upgrade" I expected the mini bar to be still in the room. Very quick to take things away. However, three days later, I'm still waiting for extra pillows.
No coffee service in room. No electric kettle to boil water. No tea. They give you a voucher to get one cup of coffee per person per day. But only from 10:30 to 6. Whether I'm on business or holiday, I'm usually out before 9 and back after 7. I would think most people are. What good is the voucher at the listed times? Since the hotel don't want to give you coffee probably to save pennies, offering the voucher at the listed times allows them to say they offer coffee without ever having to actually giving you any!
Bathroom amenities are sparse. Even that was difficult. Three days straight now, I had to ask for cotton pads and ear buds. Every day, housekeeping threw in the shampoo and stuff. All other hotels I've been, housekeeping neatly arranged the amenities. Not here. Looks like Housekeeping threw them in as an after thought.
Will I come back to this hotel again? Not on your life! After spending the last 7 years traveling in Asia, this hotel can learn a lot about service by going to ANY hotel in Asia. I had heard that service in Europe was the standard to measure by. NOT IN THIS HOTEL!
June 13, 2013
Rated 2 out of 5 by jmunera Do not met my expectations
The room has not the all commodities and the bathroom is imcmplete.
June 12, 2013