Rated 3 out of 5 by Gallion999 This hotel has good location
The hotel is old and need a renovation
August 2, 2012
Rated 4 out of 5 by JHBPlatinumGuest Breakfast, queue and a bit too expensive, still stay there!
I stayed at a very busy vacation time and the hotel, normally more business people, was full of tourists from cruises and big groups. Breakfast was a long queue and I found 29 EUR rather steep, especially if you just don’t have the time to wait in line for everything and cut short. I suggest to de-couple the line for already prepared eggs/sausages and pancakes from the line for freshly prepared eggs, this would create less queuing, also be careful that not everything in the fruit area is mixes with oranges (allergies and monotonous taste on all offered fruit cuts) – I also suggest that one can buy the breakfast at check in for a discount: “Welcome, your room rate does not include breakfast, I have a special offer for you today, if you purchase breakfast now for the length of your stay it is 21 EUR rather than EUR 29, can I book you in for breakfast?”
The TV is behind an artsy glass encasing, unfortunately creates a lot of reflection and disturbs the picture, just turn all the lights off and enjoy a movie theatre darkness and have a crisp bright image
The baggage guys are nice, but in their style and communication express tiredness
The General Manager crossed me in the hall, nice guy, held the elevator for me, he sees details, nice gentleman, he projects joy in serving, excitement and pride to lead this hotel, this is why this Meridien is par to the one in Budapest and above the rest of the chain
August 9, 2013
Rated 5 out of 5 by Murhy Murphy
Great hotel, superb location.
August 5, 2012
Rated 4 out of 5 by PDS247 Great overall service, in room amenities need to re-think
The service was great, all staff with the exception of the Conciege were wonderful. As a SPG gold memeber, I was upgraded upon check-in, and the hostess thanked me for being gold, which was lovely. I asked the conciege to make a reservation at Hotel Costes for lunch, as its such a busy restaurant at lunch time. Fisrst of all, fter an hour he had not called back to confirm the reservation - I had to call, and he told me the reservation was for 12:30, as 12:00 was not available - I thought this bizzare as I dont know anyone who would have lunch in 30 minutes, especially as Costes is very much a place to see and be seen. I arrived at Costes, and there was no reservation - I also found the conciege quite abrupt because I actually enquired about the time of the reservation before leaving the hotel. Luckily they had a table available because this was a business lunch.
Even though I stayed n an enhanced room, there was no tea/coffee making facility in the room, which i really missed. I called to ask, and they delivered a kettle ONLY because I was staying for more than 3 days - the kettle was of little use with no tea bags which is what I wanted.
the in-room dining team were good though, because as i done have wheat, they were thoughtful to include gluten free bread.
March 7, 2013
Rated 3 out of 5 by Hazkas Great Location for average Room
Was looking forward for stay at Le Meridien Etoile, even upgrading from Deluxe to one level higher. Room, but room was no different from classic room, even paying euro 70.00 more. ROom size were the same as for classic deluxe or urban and facilities in the room , may be room view is better and closer to lifts. Felt cheated actually after being felt cheated duning booking whereby I found out booking 2 months in advance prepaid is so much more expensive than booking 1 month in advance. SPG hotline did assist to help but could not do more becoz its prepaid rate. Usually the earlier u booked should be getting the best rate. But unfortunately not. SPG dont even honour "Best Rate Guarantee" when u book at any particular time. Understand Paris rooms are small. but the value I pay, not worth it. Service at concierge, reception and Breakfast area was excellent. No complaint. Ice dispenser and internet terminal is a nice touch. Overall, average Hotel in term of in room facilities. but Service was excellent. Another thing...Gym at Club Med, not 24 hours, limited time starting at 9 Am and close by 10pm . Common... A hotel big as you, have your own gym and dont be stingy. Give up few rooms and turn into GYM. Your guest will appreciate it. Another thing some room no safe??? Safe is essential now days.
May 5, 2013
Rated 4 out of 5 by IRELANDSMAN HEALTH-SAFETY
2ND REQUEST FOR REVIEW TO BE PUBLISHED
This is my first stay at this Meridien hotel.
Hotel is very old but has been updated and looks fresh.
Male staff walk about without a TIE--to me unacceptable.
Warmly received and given a Junior Suite as part of SPG Platinum upgrade program.
The suite was sunny-bright and the 2 bathrooms were clearly recently redone.
On going into the shower --i slipped -as the surface was not NON SLIP--in this modern day this is unacceptable.
A notice was available in the bathroom suggesting that guests -if they wish--could request a rubber mat--why like other hotels are they not in the room.
There is a half glass protection shield in the showers and as a result water sprays out on to the floor creating more hazards.
Within the shower unit there is NO WHERE to put your Soap-Shampoo etc--so the guest is required to keep stooping to pick the toiletries off the ground within the shower unit.
TOTAL LACK OF HYGIENE !!
Health and Safety appear to a be a very low priority within the General Managers criteria as to how guests should be treated.
Toilets keep flushing if u break the beam----modern technology-----i just wonder how much extra water is being used.
Internet --A/C and Breakfast were all fine.
The AIR FRANCE BUS operates from directly across the to /from CDG
at Euro 17 per person-1 way-every 20 mins.
The area is fine with many restaurants and 5 mins from Arc de Triomphe
March 15, 2013
Rated 4 out of 5 by CHo61 Great location, poor wifi in room, concierge needs to get the facts right.
This hotel is greatly located close to the metro station which is literally just steps away. In addition, the short walk from the metro to the hotel is along a street with restaurants that seemed very popular at night. Therefore, it is very safe when walking back to the hotel at night.
This hotel is also located just opposite to a bus stop that has direct buses to and from CDG airport. You can get tickets back to the airport on the bus with the driver or at the concierge. However, we were told by the concierge that the buses depart at 25, 55 mins but that is not the case. Buses leave for the airport at 20, and 50 mins. We just missed the bus we intend to take because we were mis-informed. Luckily, we did not missed our flight.
This hotel is a big buisness hotel - cannot even count how many rooms there are on one floor. be prepared for line ups at check-in and check-out. The hotel does offer express check-out which I highly recommend one to use.
As for their rooms, I stayed in one of the refurished ones which was comfortable, nice and clean. The amount of lightings in the room is adequate (i.e. well lit). Toiletries available were above my expectations, mainly because they had shower cap, and cotton swab. The only complaint about the room was that it had a very weak wifi signal. And may I mention that wifi in the rooms are not free. So if one has to pay for it, then I would expect the service to be hassel free. The solution was that I had to use the wifi from the lobby.
May 9, 2013
Rated 4 out of 5 by cvaldes Nice location and breakfast. Horrible dinner.
Overall, I'd stay here again. The location is great. The concierge and management met my needs and went above and beyond the call of duty, but the service in the restaurant was APPALLING.
Management: I had my room switched because I was in one of the older rooms and almost died trying to get into the shower. When I moved I forgot my poster board that my boss was presenting and the manager on the late night shift was AMAZING! He helped me by trying to find it in the lost and found and then printed the poster in piece for me. Also, gave me a cardboard box to print it onto (because the next day was 5/1 so everything was closed).
Dinner: I tried dinner twice. The first time was with my boss and a student. We had just gotten in from the US so we were all exhausted and hungry. We were seated near the front, it was about 5 when we sat down. We each ordered the onion soup (SURPRISE NOT VEGETARIAN) and a salad. I felt SO SICK after eating the soup because it was a beef base. So deceptive. Then, an hour later, we were falling a sleep at the table and still no salad. We were ready to get up and leave asked for the check when they FINALLY brought the salad. This was after waiting an HOUR for a salad and having the waiters be extremely rude when THEY were at fault. The second time, I was dressed in much more casual attire with the student I was with and they sat us towards the back and rushed our service, which brings me to believe they were trying to get rid of us for our "touristy attire." But at least we didn't have to wait very long.
All in all, great place just don't do dinner here.
May 27, 2013
Rated 5 out of 5 by Ingrid99 Wonderful Stay
We stayed at Le Meridien Etoile Nov 20-25, traveling with our two adult children.
In advance, we requested quiet rooms and my husband also emailed them to let them know we were celebrating my birthday. They did not disappoint.
We got two very nice adjoining rooms on the seventh floor, which were very quiet during our entire stay. We faced a courtyard and could also see part of the Eiffel Tower. Having stayed at other hotels in Paris before, I was pleased with the size of the rooms, especially the bathrooms! They were very clean, modern, and well appointed. They also sent up some champagne and chocolates for my birthday! What a great way to start!
Housekeeping did a great job of cleaning the rooms and refurbishing supplies. We had plenty of washcloths, shampoo, conditioner, bath gel, and a great hair dryer.There were also two computers and a printer on our floor which we used anytime we needed the internet.
The concierges we dealt with were very attentive and helpful with tips for getting around, as well as servicing requests. There was one evening we requested a razor and shaving cream and they literally were at our door within two minutes of us walking into our room. Talk about service! On another occasion my husband requested they please change the linens and voila! They were there in less than ten minutes.
We used taxis on many occasions and there are plenty of taxis always queued up outside of the hotel, which was very convenient.
Overall, we had a great experience at Le Meridien Etoile, and would not hesitate to go back next time we are in Paris.
November 28, 2012
Rated 2 out of 5 by Datadawg Disappointed
We redeemed 2 rooms on SPG points. Arriving well past midnight, after a long flight w/3 exhausted and whining kids, things went downhill quickly. There is NO place to put your rental car while you check in - I had to dump my wife in front of the hotel entrance and drive off. Forget about comp parking either. At check in, the clerk confirmed that the kids room would have a cot for our third child and 2 double beds, which we had reserved. We get to the room... Only a king bed. The kids start fighting, which they don't need any excuses to do, but this just lit the fuse. My 9 year old daughter was crying, my 11 year old son was screaming and my 13 year old son was pushing everyone off the bed to sleep by himself. Bottom line - my wife split up the kids, sleeping w/my daughter in one room and I slept w/the boys in the other room. All the time I'm thinking - why exactly did I need 2 rooms if I'm going to be sleeping w/kids anyhow?? And how can the hotel screw up such an fundamental thing as bed arrangements? Sure they brought a cot, eventually, but by that time what was I going to do -- carry my sleeping daughter to the other room and wake up my wife who was long beyond being "in the mood"?
Apart from this, there were a bunch of annoyances. Wifi is not free - even in lobby. Bathroom door is sliding glass and if someone is sleeping, the door doesn't seal at all against light or noise. The toilet is in its own room but with no door (inside bathroom) -- so if your kid is on the throne, you can't use the bathroom to brush your teeth for instance. Shower was maddeningly complex - it took me 5 minutes to adjust the temperature, and I've installed a few water heaters in my life! My wife actually gave up and didn't take a shower. And the place is a zoo. I considered asking for a manager next morning to convey my bad experience, but w/close to a 1,000 rooms you can imagine what kind of lines were there in the morning. I did manage to ask if they had a club floor for SPG elite -- "Non Monsieur". They did put a free bottle of water in each room, I guess that was a consolation for a category 5 redemption.
July 5, 2013
Rated 4 out of 5 by Baso233 comfortable stay
Stayed at the hotel for 3 nights, all on points (Starwood Gold status). Was happy with the upgrade to an executive room at check-in, which made up for the long wait during the check-in process. We were 2 adults & a 3-yr old in the room, so the size of the executive room suited our needs (we did not ask for a cot which costs 40 euros; we had brought our inflatable toddler bed instead).
Check-in + out waiting times were the only negative experiences we had, together with the fact that amenities in the room were limited (no kettle, coffee/tea, limited space to put our baby's refrigerated food in the minibar, etc).
Also chose free wifi as a free amenity for gold SPG members, which worked well in the room. Prior to staying at this hotel, we had stayed at an apt that was located very centrally (close to Chatelet Metro & Chatelet les Halle train station). While we really appreciated the central location of that property, we enjoyed the location of this hotel almost just as much. We made use of the AirFrance shuttle to the airport, which worked well for us despite the 22 min late arrival of the bus at the hotel (our flight was delayed anyways).
We did not try the breakfast at the hotel, but chose to have light meals that we picked at the supermarket & PAUL bakery in the shopping center across the hotel. Decent eating choices in those for families on a budget. We also enjoyed our meals at Chez Clement (right by the entrance of the Port Maillot metro stop) which was kid friendly, and relatively inexpensive (daily menus in 13-14 euro range).
We had drinks at the jazz club in the hotel, which were very expensive (in US standards). Did not even dare to try out the steakhouse at the hotel for that reason.
The hotel is 2 metro stops away from a mall in LaDefense, which is open on Sundays (unlike most stores in other parts of Paris). On a rainy Sunday, that was a good activity within a close proximity.
All in all, we had a comfortable stay and were happy with the location of this property.
May 22, 2013