Rated 3 out of 5 by WorkingGuy Staff needs to better appreciate their customers
The staff went on strike during my stay: I waited 80 minutes for room service breakfast, which never arrived.
March 29, 2013
Rated 2 out of 5 by giorgos Hotel needs improvement
Lower level of Hotel Services compared to similar grade Hotels.
March 25, 2013
Rated 4 out of 5 by Gus01 This hotel has great location
Great location and the staff was always wiiling to solve our needs.
March 24, 2013
Rated 5 out of 5 by Lance237 Excellent Hotel in the Heart of Paris
I stayed at this hotel a few weeks ago because my usual hotel was fully booked, and thought it was a fabulous hotel and great value. After this second visit, I won't stay anywhere else in Paris. Facilities and rooms are beautiful, roomy, quiet and extremely clean. The service was great and started before I got through the front door. I checked in early on a Saturday both visits and both times they went out of thier way to find a room so I did not have to wait. I belong to the SPG program, but the staff really treat you special and provided far more than I anticipated.
March 19, 2013
Rated 4 out of 5 by Amy1983 Very convenient location!
The hotel is located in a very convenient location. Taxi stand immediately outside lobby. About 1/2 mile from the Arc de Triomphe, and 1.5 miles from the Eiffel Tower. Walking distance to all the shops on the Champs Elysees. Our room did not have a safe installed for some reason (I believe the front desk said they are repairing some safes), so we had to carry all our valuables around everywhere we went, which was slightly inconvenient. The size of the hotel room was bigger than we anticipated, so that was a plus. We stayed in the executive king room.
March 19, 2013
Rated 4 out of 5 by Tiger Hotel staff
When checking in and out staff was great.
Made me feel like an important customer.
March 17, 2013
Rated 4 out of 5 by trsy nice hotel in good location
our urban room provided contemporary comforts of home. It's in a good location with easy access to the metro.
Be aware though, that it is quite expensive with anything you buy at this hotel. Everything is extra - internet, coffee, etc.
We also noticed that there are already signs of wear and tear in the room and lobbies that require maintenance attention. Nothing big, just that the hotel is already looking a bit tired.
March 16, 2013
Rated 4 out of 5 by IRELANDSMAN HEALTH-SAFETY
2ND REQUEST FOR REVIEW TO BE PUBLISHED
This is my first stay at this Meridien hotel.
Hotel is very old but has been updated and looks fresh.
Male staff walk about without a TIE--to me unacceptable.
Warmly received and given a Junior Suite as part of SPG Platinum upgrade program.
The suite was sunny-bright and the 2 bathrooms were clearly recently redone.
On going into the shower --i slipped -as the surface was not NON SLIP--in this modern day this is unacceptable.
A notice was available in the bathroom suggesting that guests -if they wish--could request a rubber mat--why like other hotels are they not in the room.
There is a half glass protection shield in the showers and as a result water sprays out on to the floor creating more hazards.
Within the shower unit there is NO WHERE to put your Soap-Shampoo etc--so the guest is required to keep stooping to pick the toiletries off the ground within the shower unit.
TOTAL LACK OF HYGIENE !!
Health and Safety appear to a be a very low priority within the General Managers criteria as to how guests should be treated.
Toilets keep flushing if u break the beam----modern technology-----i just wonder how much extra water is being used.
Internet --A/C and Breakfast were all fine.
The AIR FRANCE BUS operates from directly across the to /from CDG
at Euro 17 per person-1 way-every 20 mins.
The area is fine with many restaurants and 5 mins from Arc de Triomphe
March 15, 2013
Rated 3 out of 5 by Mansoor The hotel is at great location
Rooms quality needs improvement. I booked the room which was on 3rd Floor and the qualuty of the rooms seperated washroom was very strange and uncomfortable.
March 13, 2013
Rated 4 out of 5 by Manju Excellent confort
The room was very confortable, very quiet and the bed was fantastic.
Price for minibar and roomservice are Very high but overall was à great experience
March 11, 2013
Rated 3 out of 5 by afrequenthotelguest Good location but repeatedly poor service on check-in/out
I appreciate the hotel for its great location in Paris as well as the clean rooms. In particular the split toilets/bath rooms may not be up to the latest standards but the rooms are clean. If you have a street-facing room, expect to hear some noise from outside in particular on lower floors. No issue on other rooms.
My biggest disappointment with this hotel is the repeatedly experienced long waiting times for check-in / check-out. It is disappointing to see that although enough desks are available, they are not staffed. I waited this time over 20 minutes to checkout. That is definitely too long and frustrated not only myself but a range of other guests waiting with me. I am aware of the fast checkout service offered to end my 20 minute wait (don’t know how much more it would have been) but I appreciate being able to check the invoice before payment. Other hotels operate successfully with checkout terminals as an alternative. Time for Le Meridien to catch up either with staffing or technology.
March 9, 2013
Rated 5 out of 5 by CeCe143 First stay in Paris
I absolutely love this hotel. I was so clean & modern. The staff was happy to answer any questions I had. In particular there was a nice young lady names Berenice at the preferred counter that was such a sweetheart. She was training someone and he was very kind as well. There were many business travelers at this location but I was just sight seeing. The staff was very accommodating with recommendations and directions. We were able to walk to a few attractions from the hotel including the Eiffel Tower. The metro was just at the corner. And thank goodness for Starbucks across the street!!
I had initially just planned this trip for my grandmother & I. Last minute my best friend jumped on board. We had a king deluxe room that was a nice size. The added a roll out bed into the room for us. It was a little tight but not too cramped. The beds (even the roll out) was super comfy. The bathroom was very clean.
Overall I sincerely enjoyed my stay & if I come back I will stay here again.
March 9, 2013
Rated 5 out of 5 by Bull Another excellent stay at this classy hotel
This hotel is well located with many varied and good restaurants nearby as well as a quirky menu in the hotel (soup and burgers doesn't sound like much but they make it a lot more than just plain fare!). Staff are smiley, helpful and friendly. Rooms comfortable, clean and functional. All in all a very pleasant place to stay.
March 8, 2013
Rated 4 out of 5 by jackie28 check out procedure
I experience a very slow check out procedure, with a lot of paperwork! There was no Express check out; "preferred guest" check out took longer than regular line....
other international hotels have a much faster procedure!
March 8, 2013
Rated 4 out of 5 by Koji A bit disappointing
The stay turned out to be a bit disappointing. For example, the cable for hair dryer was too short and it was not comfortable to use. Design of the bath is poor (position of water outlet was not good, glass shield for shower is too short etc.).
On the other hand, all of the staffs (check in, check out, room service etc.) were very kind and pleasant. They were professional and well trained.
March 7, 2013
Rated 5 out of 5 by supatight80 NOT AS BAD AS WHAT OTHER PLATINUM GUESTS CLAIMS TO BE
This is a very big hotel. I think the largest in paris.....moreso for business clients. Listen, check in for plat guest took less than 1 MINUTE. EVERYONE WAS FRIENDLY AND HELPFUL. So i have no clue what other plat guests say that it takes over 30 min to check in. Also VERY limited suites so dont expect to be upgraded for free. It is what it is. Only issue i have is that bathroom gets really wet after a shower.....its only a curtain rod....so lots of towels on the floor. Other than that....for the cheap price, who can complain? Btw mini bar and long distance charge is extremely expensive...suggest buying booze and other stuffs at a local convenience store....19.6% extra tax for booze in bar....another thing to ponder about.....anywhooooo......SERVICE IS GREAT. Everyone is very helpful. One of the best service in europe.
March 7, 2013
Rated 4 out of 5 by PDS247 Great overall service, in room amenities need to re-think
The service was great, all staff with the exception of the Conciege were wonderful. As a SPG gold memeber, I was upgraded upon check-in, and the hostess thanked me for being gold, which was lovely. I asked the conciege to make a reservation at Hotel Costes for lunch, as its such a busy restaurant at lunch time. Fisrst of all, fter an hour he had not called back to confirm the reservation - I had to call, and he told me the reservation was for 12:30, as 12:00 was not available - I thought this bizzare as I dont know anyone who would have lunch in 30 minutes, especially as Costes is very much a place to see and be seen. I arrived at Costes, and there was no reservation - I also found the conciege quite abrupt because I actually enquired about the time of the reservation before leaving the hotel. Luckily they had a table available because this was a business lunch.
Even though I stayed n an enhanced room, there was no tea/coffee making facility in the room, which i really missed. I called to ask, and they delivered a kettle ONLY because I was staying for more than 3 days - the kettle was of little use with no tea bags which is what I wanted.
the in-room dining team were good though, because as i done have wheat, they were thoughtful to include gluten free bread.
March 7, 2013
Rated 2 out of 5 by Zcip Nothing Great
We had high hopes for this hotel. Who doesn't love paris, and who wouldn't want a special time here?
As a platinum guest, we used our upgrade credit for this hotel. It was a waste. The rooms here are beyond small as it is, and the junior suite literally adds a closet sized room to your main room. The beds are not your typical Le Meridien Beds, they are hard and you could tell worn/dated
One of my pet peeves about SPG hotels is when they dont do anything about your 4pm checkout request. Happened here, they didn't mark it down on my account or access cards. Had to wait 30 minutes at the front desk to get new cards made. They had one person checking people in. Needless to say, a nice waste of time.
Be cautious about the doorman, they tried to con us into taking a cab that wanted to charge us 5 times what a normal cab costs. So you should definitely deal with the cabs without their help. It will save you money, and there are plenty.
Last but not least, we had the DND on the doors, and housekeeping repeatedly ignored, and cleaned our room even when we explicitly said not to. Be cautious with your valuables!
In sum, this hotel did not live up to our expectations. If you want poor service, in an ok location, with rooms that are barely big enough for the bed... then this is your place to stay.
March 6, 2013
Rated 4 out of 5 by Jo2255 fab. breakfasts
Very clean.... room was small compared to North American sizes but was efficiently designed to cover all my needs. Food was great and staff very helpful with my wifi setup.
Staff fully fluent in English language....location excellent... just steps from the Metro and able to walk to Eiffel towel...about 40 mins. Pool and fitness centre across the street.
March 4, 2013
Rated 4 out of 5 by db4649t200rs Better than used to be..
I use to stay there 2/3 times per year whatever my satisfaction. However, i have been very happy this time ( a bit less before)because :
- I could extend check-out by 3 hours free of charge because in order to have a shower after my race (Semi Marathon Paris)
- I could have a quick Café/Croissant on Sunday morning in the breakfast room. Thanks Patrice.
- Staff (reception, room service) was very nice and helpful.
So Happy to come back soon. Sole point for imprtovement for years is the absence of fitness room (even if Club Med Gym is offered, it is not the same!)
March 4, 2013
Rated 5 out of 5 by shinyeong Excellent hotel!
Excellent hotel, I would recommand and will visit again.
March 3, 2013
Rated 4 out of 5 by CANADIANMOOSE Excellent Hotel... Excellent Location
This is a great place to stay in Paris. Right off the Number 1 Metro line and the RER C train line. Perfect for meetings!
The hotel is clean and the staff are excellent.
March 2, 2013
Rated 5 out of 5 by beagles Far away but felt like home!
After traveling for 4 weeks straight my last stop was Paris. The hotel staff was great and my room was perfect. thanks for making a long time away feel like home!
March 1, 2013
Rated 4 out of 5 by YogiBear Hotel in a great location and in a good state of repair
Hotel in a great location and in a good state of repair
March 1, 2013
Rated 4 out of 5 by Lynda64 Good choice
In more of a business district however, it is right on a main metro line which will put you in the middle of many great points in minutes. Very quiet (interior room), cozy and warm (winter time). It is very clean, but I chose the Green Program where maid service only comes every three days. The room does need it after three days!
March 1, 2013
Rated 5 out of 5 by AS13 Wonderful
You couldn't ask for a better hotel. I felt that everyone that worked there was kind and accommodating. The shuttle to the airport is just across the street and a subway station is just a block away. Super easy to get around town. Plus, it is across from a large shopping area that has a grocery store, money machines, and a Starbucks. I arrived in the early morning, thanks to a plane delay, and the staff was great with my tardiness. Thankfully, room service was 24 hours and I was able to get something to eat also. Great place.
February 26, 2013
Rated 4 out of 5 by Jenster Good location - Great experience
I must say the room was perfect, clean and tidy with a quiet corridors so sleeping was not a problem. Breakfast was great with loads of different options. The steak I had for dinner could have been better but overall service was perfect. I'd recommend this hotel to my friends and colleagues.
February 25, 2013
Rated 3 out of 5 by SSIIII The Internet at this hotel is really bad
Honestly, I don't think I can stay here anymore until they improve the strength of the Internet. I had the technicians come to my room only to be told that the Internet would be stronger if I waited until late in the night when less people were using it. That's not an acceptable situation. Sorry.
February 23, 2013
Rated 4 out of 5 by Nick52 This hotle location is good
Location is quite convenience
Food is good
February 22, 2013
Rated 4 out of 5 by nada01 the hotel misses a gym
the hotel is well located and is in general good. needs a fitness room in the hotel to make it easily accessible.
need also to have coffee and tea in the room
February 21, 2013