Rated 5 out of 5 by MrKZ Good Location
The location is good, really close to the metro station, and just 3 stops away from the shopping district. The room is relatively small compare to the other spg hotels I stayed during my trip in Europe.
The housekeeping service is ok, but they forgot to refill shampoo and other cleaning stuffs for one time.
There are also some good restaurants around the hotel.
January 13, 2014
Rated 5 out of 5 by Speedbirdsone Great Hotel
I stay with the hotel for my two days visit in Paris. The location was great, excellent hotel amenity, staffs were helpful & friendly. I like to make a compliment to front desk staff Berenice. She helped me on both check-in/check out. She has a great smile with warm welcome for my arrival and departure. This is what "service from heart" stands for! Keep up the good work!
October 8, 2012
Rated 1 out of 5 by Bowtie613 Bedroom was shabby, furniture was broken, doors were chipped
Cleanliness was lacking - the room was dirty and had not been cleaned behind the bedside table (for weeks). The duty manager came to inspect and agreed. She said she would ask housekeeping to come and clean - they did not. When I checked in I was promised a quiet, garden facing room. The music from the Jazz Bar was so loud I couldn't sleep until it had closed at 1am
April 28, 2013
Rated 2 out of 5 by Ssmerchant Not getting what I was promised!
Made a reservation using points using an operator and was told I was eligible for free breakfast and free Internet because of my corporate affiliations. The SPG.COM promised similar benefits. But I was refused when I checked in saying the operator must have made a mistake. Talked to the "duty manager" but she said no as well. My first and last stay at a Le Meridien.
December 19, 2011
Rated 2 out of 5 by DaveM Just Horrible!!
AS SPG Platinum, I expect much better of a starwood hotel. I Could not believe how bad this hotel was. I had two rooms both SMALL and no ventilation system. In fact my room the vent system sounded like jackhammers. Front staff was pleasant and tried to help, but all suites were under renovation and there were few rooms. I expected FAR better
March 21, 2012
Rated 3 out of 5 by Ummmm Barely satisfactory
Had many many issues with this hotel after my first stay here, complained when I couldn't take it anymore. One of the managers who reached out to me, Maria, was very nice and helpful -- she resolved most of it. Yet, when she wasn't on duty, it was back to the good old "can't do it", "don't know where", "don't know how", "we're very busy". Frustrating!
The reception staff is nice, but not very professional -- always slow, and now that my points have posted, a number of mistakes were made -- my Platinum welcome gift was not what I requested, nor was the Green choice noted. All little things, but they add up in the end.
June 15, 2013
Rated 3 out of 5 by Alex83 Hotel needs renovation
Stayed for 5 nights at end of July. Tired hotel in need of an upgrade. Rooms with 80s- looking furniture, horrible carpets. Didn't like our room, staff moved us to a better, bigger room next day. A/C wasn't working that well, staff sent a repairman who tried fixing it & worked OK but broke down again the last day! The positive thing about the hotel is the great staff. Excellent response & they tried their best to please us. Great Concierge service. Metro station 2 minutes away. Major renovation needed. Also the pillows were horrible, worst we've ever slept on!
August 4, 2014
Rated 5 out of 5 by Elyrivera27 Excellent Hotel in Paris
During my Christmas vacation, we stayed 4 nights in Le Meridien Etoile Hotel. I had been in Paris before but this is the best hotel I stayed in Paris. The location in Port Maillot, the excellent employees in the Reception Desk, Concergie and at the Breakfast Room are remarkable!! I undoubtedly recommend this hotel to my friends.
January 13, 2014
Rated 5 out of 5 by Lifeplatnum13 christmas in paris
wonderful experience. very professional staff. total recognition for lifetime platinum. Incredible staff particularly sharmali the manger, everyone in the conerirge (Luis) , Priscilla at the jazz club, Stefanie at customer service, and beloved claire at the front desk. Made our experience wonderful, would recommend highly!!
January 2, 2014
Rated 5 out of 5 by Chanel Love Affair with Le Méridien Etoile Paris
My child and I stayed at the Le Méridien Etoile in 2010, we had an amazing visit. The staff was very professional and caring. The concierge staff was knowledgeable. I love the hotel's Jazz theme, the food is amazing (including the desserts)!
Le Méridien Etoile Paris is down the street from the Metro, which made navigatiing Paris easy.
November 11, 2011
Rated 4 out of 5 by Tony Great location, and access from airport.
We were greeted at front desk by Benjamin, who checked us in and made us feel welcomed.
Room was on third floor, clean and comfortable, especially the meridien beds.
Free-wifi only in lobby area.
Metro around the corner, access to airport across the street.
We will return and stay here again.
January 22, 2014
Rated 5 out of 5 by skayg Great Location and Comfortable Bed
The room was clean and very comfortable and the check-in staff was very friendly. The hotel was located near the metro and rail. The Air France Bus travels directly from CDG to the Hotel with no stops.
August 16, 2014
Rated 3 out of 5 by Franc Good room, bad hallway
Great location, near Metro, local walking area / groceries. Room nice, modern, clean. Nice lobby. Staff very nice.
Hallway terrible: dirty carpet, scratches on wood, odor -- 7th floor. Other floors not as bad. Shower water pressure below average.
November 23, 2011
Rated 5 out of 5 by Pamggg Great service and features
My four night stay was fantastic. The room was great and they even met my request for a tub in the bath. I loved all the help with directions and getting to my events. Wonderful trip!!!
December 31, 2013
Rated 5 out of 5 by La3579 Loved Le Meridien Etoile
I was there Dec 11-15, and the Hotel was fabulous! I loved everything about the Hotel. Room Service had the best food, highly irregular usually. They were so prompt.
December 16, 2013
Rated 5 out of 5 by Mickey17 Great location
Reception very skillful and professional.The jazz club is unique and very recommended. Breakfast include choice of products all fresh and tasty.
January 11, 2014
Rated 5 out of 5 by PBear Met all expectations!
The location was great. The Sunday Jazz Brunch was exceptional. The hotel made my trip!!
June 11, 2013
Rated 5 out of 5 by gb1985 Excellent Hotel, Centrally Located
We traveled to Paris to celebrate my wife's birthday.
Excellent hotel, very comfortable rooms. Helpful staff.
Hotel arranged for surprise champagne on her birthday, which was totally unexpected.
July 3, 2014
Rated 2 out of 5 by evansdesign Needs improvement
Room service 'nipped in' whilst I was having breakfast (approx 8.00am) - with no prior warning. My wallet and laptop were not hidden, as I was leaving the hotel immediately after breakfast. Nothing stolen to my knowledge, but I was very unhappy about about this. Not only that, but they made a poor job of tidying the room.
No tea or coffee making facilities in the room - had to pay 5 Euros for a coffee in the bar.
Lights all went out in the evening and had to wait for a member of staff to come up to reset them.
Room geenrally too warm - thermostat control didn't seem to respond.
Bar restaurant menu not very good value and very limited selection. 'Chef's choice' wasn't available at 8.15pm.
March 4, 2012
Rated 4 out of 5 by Michelle2235 Good hotel
The staff at this hotel was extremely helpful and friendly!
August 14, 2014
Rated 4 out of 5 by SPG1 Very convenient location
The hotel is a walkable distance from most Paris attractions. The platinum breakfast buffet was excellent and all staff made sure that our stay was top-rate.
August 13, 2014
Rated 4 out of 5 by SCarter Paris 2014 - La Meridien
Excellent hotel in great location! They had tons of gluten free options for the breakfast. The staff was very attentitive to my allergy for celiac and we very much enjoyed our stay!! Recommend to anyone staying in Paris!
August 12, 2014
Rated 3 out of 5 by Manju Getting tired
I have stayed here on business for at least five weeks over the previous four years. This year was a little different. Last year I was in a room that overlooked the street behind the hotel. Woken up most nights by drunks exiting a local club.
This year I was facing one of the inner courtyards, not pretty but fairly quiet.
My room (4th floor) was tired with peeling wallpaper in the bathroom. It needs a second door between the sleeping area and the corridor. You can hear everything that is happening in the hall and the bathrooms above. Not expensive but would be a big improvement. The massive plus for this room is the ability to open the window, that simple thing makes or breaks a stay.
I was very unhappy that my 'Do not disturb' sign was ignored by the maid and her manager. After I complained the sign was observed.
No sleep timer on the TV, TV menu system is tedious.
As usual for a 'quality' hotel the internet and Mini-Bar charges are ludicrous.
Breakfast was a shambles.
15 minute queues just to get in each morning. Asking the chef for porridge I was told to order it at my table, I did that and was told it wasn't available. The closest thing to a healthy start was Granola, sugar coated and unhealthy. Fruit selection and quality was good. Bircher museli very conspicuous by its absence.
It's a strange lobby, full of people in need of a drink but unwilling to pay the prices in the Jazz Bar. Nearest place for a reasonably priced drink is nowhere in this hotel.
May 30, 2012
Rated 5 out of 5 by Aussieholt Great location, friendly staff
Located a short walk to Port Maillot metro, the #1 line has stops at several of attractions in Paris and connecting lines. Air France Les Cars bus stops right across the road for easy access to/from airport.
Staff were friendly and courteous in all our dealings with them. Rooms were clean and well laid out. Yes they are smaller compared to North American room size standards but travel anywhere else in Europe and these are good sized rooms.
The only downside of this hotel was the cost of the WiFi (if SPG Gold or Platinum it's not an issue or if you want to connect in the lobby) and not having coffee in the room. While they provide a voucher for an espresso or cappuccino in their cafe, it's only good from 10:30am to 6:00pm, not good for people like us who like to drink coffee when they wake up at 6:00am.
June 3, 2014
Rated 4 out of 5 by EKA1 Great value with ease of exploration
great value with a wonderful location to hop on the Metro to all the historical parts of Paris, clean hotel, easy and refreshing.
August 12, 2014
Rated 3 out of 5 by cucu1965 Good place to stay in Paris
The hotel is in a very good location in Paris. The rooms I have been given recently had all been renovated nicely. The staff is quite friendly and does its best to provide a personalized service, which is a challenging task as the place is always very very busy.
However: Le Meridien is victim of its success and at times it looks as though the mass tourism beast is rolling over and smashing everything. Gone are the times where one could find shelter in a nice lounge which has been eliminated a few years ago (why?).
Forget breakfast - unless you want to stand in line like at a canteen.
March 19, 2012
Rated 4 out of 5 by DJ14 Good place for a stay in Paris not only for business travellers
Nearly perfect place for a trip to Paris.
Service in executive rooms can be improved.
Breakfast offers are too unflexible and too expensive.
I would come back and recommend the hotel to my friends and business partners.
Personal very friendly!!
August 11, 2014
Rated 5 out of 5 by LoveLock Excellent location
The hotel is located in a safe neighborhood and is very convenient for transportation. Bus service to/from airport as well as the Porte Maillot station is right across the street.
June 26, 2014
Rated 2 out of 5 by HongKongFamily Very disappointed with food quality & service
Overpriced for the service and room quality compared to other SPG hotels in Milan, Brussels & Mallorca.
Also, the food quality is very low, both for the buffet breakfast and jazz bar restaurant.
Service were varied, with the reception above average at times, but the concierge being unhelpful or even being ignored at times.
June 18, 2014
Rated 3 out of 5 by Europe2013 Great location, but would find another place to stay next time
My husband and I have been SPG members for many years. As such, we chose the Le Meridien based on our membership. The location is great (a 10 minute walk to the Arc de Triomphe and right off the Port Maillot station). During the day, this area is bustling, but at night, it is completely empty. The hotel is massive, so there were constantly huge business groups there and too many things going on at once. The hotel and the room were far too modern for my taste- it felt more like the W - I'm more of a Westin person myself. Our room - what an experience that was. The bathroom door is a sliding door - which provided next to no privacy if you're staying with someone you don't want to be too "familiar" with. To boot, it didn't run properly on the tracks, so my husband had to help me open and close it. (This was reported and fixed, but it was still a struggle even then.) The shower - oh, the fabulous window pane they expect to keep all the water in - after every shower, I found myself stepping in soggy towels and blowdrying the floor because you can't keep in that water in the shower. It all spills over. The place to put your soap was broken (the maid so graciously simply placed the broken piece on the shower for us, but never attempted to fix it), so I had to keep my soap and shampoo on the sink and reach over for it as needed. The shower window - which can be seen from the bedroom - thin enough to see a shadow from the bed into the shower - yes - so, if you don't want someone to see your shadow showering, pick a different location. That was awkward - reminded me of a motel by the hour feature, not that of a high-end hotel. Next, I requested a bottle opener and offered pick it up downstairs. They stated I could not go pick it up and someone would send it up. I waited ten minutes. Twenty minutes. Thirty minutes. It would have been quicker to run to the corner market and buy one. On the other hand, I did request new soap the following day and that was up within ten minutes. I'm trying to be fair. Oh! And the Green Global Initiative - the program where you get points for not having your room serviced - we only got 1,000 points for a 4 night stay. Our hotels in two other European cities gave us between 1,000 and 1,500 points on 3-night-stays. So, we felt kind of cheated. The construction. We were in an area with construction or renovations going on - not quite sure which - what a nightmare. We couldn't sleep. And lastly, the internet. When we checked in, we were told that because we were in a suite, the internet was complimentary. So, my husband and I went to log on. It offered three different pricing options, so we called the gentleman who checked us in to confirm what he said. He stated to pick any option and it would be removed from our bill upon check-out. Still wanting to make sure, we decided to wait until the following morning to confirm with another Guest Services representative regarding the complimentary internet. We walked downstairs the next morning and asked another woman to confirm that. Once again, we were told that internet was complimentary and that the charges would be removed at the end. So, upon check-out, we are told that only "one hour a day" was complimentary and we were responsible for the rest. To their credit, they removed the additional charges without much hassle and the manager followed up with us regarding our negative experience. Overall, I wouldn't completely rule out the Le Meridien as a recommendation for others, but even as an SPG member, I would likely find somewhere else to stay next time.
September 30, 2013