Rated 1 out of 5 by Yuth So Rude.
When I have a chance to visit Paris, I always choose to stay at Le meridian Etoile, this time as well. At first night, I found that the air conditioner is not cool, so I inform hotel to fix it. A mechanical come and tried to fix it. But it quite late at night and I have to go on my business in the next day early morning, so I tell the mechanic to come again on the next day while I’m not at the room. But the worst thing is that I cannot sleep all night because of the nasty smell of the painting color! when I went to the front office in the following day around 8:00 pm, (second night) Front office send the night shift manager to talk to me. She act so impolite(rude) and act as if I asked for free service, no service mind and not helping or trying to take care of my problem! Even saying ‘Good night’, she yelled rudely as if she didn’t care. And I had to drag my luggage to my new room myself! It is at night and I’m tried. I want to ask you that Is this one of the Starwood’s hotel service standard?
August 25, 2016
Rated 4 out of 5 by CavieMom Electrical problems
None of the outlets worked when we first got there. We first thought it was a problem with our adapters. It turned out to be a blown fuse outside the room over the door. It went out again 2 days later. Hairdryer could only be used in bathroom and overheated to the point that not only was it too hot for my scalp, but then quit working until it cooled down. I have very short hair so it wasn't like I used it for a long time.
Concierges were great! Breakfast buffet was amazing, but expensive for people who don't eat a lot.
We liked the ease of using the computer and printers for boarding passes.
August 11, 2016
Rated 4 out of 5 by StuartS Nice Le Meridien
overall nice & good experience, nice Le Meridien although would have expected the check-in staff to notify me that there was a clublounge i would have had access too. Will defenitely return if in Paris again.
August 10, 2016
Rated 3 out of 5 by Vonny75 The hotel is in a very good position.
Our stay at the end of May was a little chaotic as the alterations where still in progress. We had stayed at the hotel in September 2014 and had a pleasent room. Our room this time was disappointing. It had a king size bed which took up most of the room leaving little space for our baggage. There was only one baggage stand which ment that one of us had to open our case on the floor., not easy for a 70 plus lady. On request I got another stand which helped. As there was only hanging space in the cupboard we had to leave most of our cloths in our suitcases. Our first two nights were with our Viking booking and the other three our private booking. I would stay at the hotel again but would try to get a better room .
July 31, 2016
Rated 5 out of 5 by tb2x Excellent Staff ... Courteous and Attentive. Location !
Thanks to meridian, we (family of 4 and grandma) did Paris in 3 days. Meridien took care of everything ... staff was incredibly warm, courteous, and attentive to our needs at all hours. The text service was very useful (used it for the first time). We got adjoining rooms. The staff was well intentioned and genuine in care ... there were a couple very minor hiccups (when are there not, we are human thank god) ... but the intent was always to serve with respect. No attitude from anyone. All helpful. Thank you - will highly recommend and come again and stay for sure.
July 19, 2016
Rated 5 out of 5 by Verified Reviewer Greatest concierge staff in the world!
I hurt my knee on my first night in Paris falling on concrete steps in the courthouse around the Eiffel Tower. I also broke a tooth over dinner the next night. The concierge staff at Le Meridien got a medic to treat my knee at no cost on my first night. A few days later, they arranged for me to see a doctor in my hotel room (for the knee - the bruise was looking nasty) and then to get x-rays (the doctor ordered them for the knee) and then to see a dentist (for the broken tooth). They made back to back appointments so I could get it all done in a matter of hours and then enjoy the rest of my stay in Paris. They went out of their way to arrange transportation, to translate from French to English for me when I needed such (their medic spoke only French) and to make sure I was taken care of. Hopefully, most people staying at Le Meridien will not need such services, but if you do their concierge staff is ready.
July 6, 2016
Rated 1 out of 5 by franz68 desapoint
i think becaue this hotel is full occuped because the Euro foot ball they dont care to much usual Starwood standing it's much better
June 29, 2016
Rated 5 out of 5 by vinzzz Excellent Service !
Conveniently located hotel with the best service. They had construction going on so they upgraded us to a higher room category. Me and my wife were on our honeymoon, so they sent gifts on 2 special occasions. Also the manager was so kind enough to give us free breakfast for the whole stay so that we have a pleasant experience amidst the construction. Definitely recommend this hotel !
May 12, 2016