Rated 4 out of 5 by dankyone It's Monaco...
This is a flashy beach hotel with a very international client base which surprisingly included a ton of kids. I reserved on cash and points and received a "suite nights" upgrade to a junior suite on the top floor with a large balcony. There only appear to be 4 in the hotel. I was very happy with this room but would not call it a suite. Views were superb as were beds. There was an Illy espresso machine in the room which was fantastic.
The private beach is quite tiny and rocky. Views were better from my room. There is a nice beach bar with chairs which can be used without walking over the rocks.
Location is fine--about a 10 minute (very nice) stroll from the Place du Casino.
Prices on just about everything were breathtakingly high--EUR 95 for a beach BBQ--however in line with the neighborhood. The beach bar pricing was the only exception and seemed similar to what one would pay internationally at such a place.
The restaurant is advertised as 24 hour but was (very) closed one evening when I returned at 2am hoping to eat.
For some reason they do not seem to have down/feather pillows which would certainly be expected at this level. None were provided and when I asked (twice) additional foam pillows were delivered.
A mystery EUR 28 charge hit my card after checkout which I have yet to have explained.
The common areas are kept very hot and humid which I hated, but this seems to be the preference of most Europeans. A/C worked very well in rooms.
Overall, I would stay again if in Monaco and look forward to it but frankly unless you are prepared to shell out gigantic amounts for food and beverage you literally need to be willing to leave the country to eat.
July 26, 2012
Rated 2 out of 5 by Tigger hotel needs improvement , front desk especially
booked one of your parnaromic rooms and then i mentioned non-smoking.
arrived at hotel , given a decent room on the lower floors , Smoking room . went to explain to the front desk ,. they said .. no other room available, if u want we can clean up the room again ..or u move to a classic room... (downgrade? ). i was shocked.. until finally the manager came and tried to offer me a different room.. but i been with SPG for a long time.. reason i was havent stayed with u guys as much last yr was i didn have a good experence with a few hotels last yr.. and so i got downgraded to normal spg member no more gold..and i ask for a SPG floor at this hotel..they say only for golf members and above! .
this is shocking..
so i amreally not impress
July 3, 2012
Rated 5 out of 5 by EvanFromLA Great, except the shower
Stayed at the hotel for one night and it was great overall (expensive food, but it's Monaco). Pool and beach facilities are very good. The room was also generally very good. Excellent views. The bathroom was overdone, though--with a frosted glass wall between the shower and bedroom with no ability to cover it off, which made for some awkardness between me and my friend. The shower was also not really separated from the rest of the bathroom--just kind of partitioned with two small pieces of glass, so there was quite a bit of flooding, which used up the towels. But other than that, very good overall. Also, the shuttle to/from Nice airport (20 euro each way) is right across the street--could not be more convenient. Casino is a five minute walk away.
August 24, 2013
Rated 5 out of 5 by Liv2Travel Wonderful hotel in a great location
This is a well appointed hotel on a beautiful private beach. We were very pleased with the size and condition of the room. The facility appears new or very well maintained, and has a sophisticated, modern feel. We found the staff to be helpful, and english-speaking as needed. The food and bar service were excellent, and the breakfast buffet was plentiful and well prepared. The highlight of the stay was the concierge desk, which was extremely helpful arranging reservations at Monte Carlos finest restaurants.
May 8, 2012
Rated 2 out of 5 by Drew200 I expected more
The hotel is in a great location. The beds were very comfortable. However, I was disappointed by this hotel. The Shower is one of the worst I have ever had. The overhead shower never was more that lukewarm. The shower head has a very fine spray pattern that feels like needles hitting you. A colleague of mine said the same thing! The on-off switch for the ceiling fan is in the closet and I had to call the front desk to find out how to turn it on. The price of the breakfast 36 euros is way to expensive! two draft beers in the bar were 22 euros. Wifi should be included in the price but it wasn't . The staff were kind and friendly.
November 25, 2013
Rated 5 out of 5 by lelex147 Great customer service year round.
I travel to Monaco on a monthly basis for a day two and the hotel has constantly met or exceeded my expectations over the last 6 month.
They do their best to accommodate SPG platinum clients. Nice rooms, welcome cards etc.
The facilities are good, not astonishing though but the genuine good attitude of staff makes the difference, particularly at the front desk.
Sea view is a must and absolutely worth the upgrade.
July 3, 2013
Rated 1 out of 5 by TravelerV Worst Starwood Experience Ever
Being a Starwood Platinum member with over 150 nights a year you would think that you would get treated a bit better. Getting charged 8 Euro to get a plate and a set of siverware to the room is one of the most absurd things I have ever heard. BEWARE EVERYTHING HAS A COST!
October 3, 2013
Rated 4 out of 5 by jbso High Quality
The service at this hotel is top notch - among the best I've had at a Starwood property in almost 400 lifetime stays. The property itself is quite nice with some superb features like the beach, gym and pools. The food is not a great value for money. And lIke most things in Monaco, the overall stay is rather expensive. Still, if you are looking to stay in Monaco, I'd recommend it.
October 31, 2012
Rated 2 out of 5 by SFMC62 Very noisy city view rooms
The hotel is in a beautiful location and the grounds are very nice. The major problem is that the rooms facing the street are VERY NOISY. Loud cars and motorcycles going by at very late hours makes it very difficult to sleep. Hotel staff(front desk management) not interested in helping. In fact, they basically ignored us.
January 22, 2012
Rated 4 out of 5 by Torontocouple A Relaxing Stay
We had two wonderful days. Staff were very warm and friendly, from the concierge staff (Raymond and partner); Renato from the restaurant was excellent. The outdoor facilities are very well kept and provides a relaxing and private atmosphere.
October 9, 2012
Rated 1 out of 5 by hartdoc Poor choice. Should not be an SPG hotel
The biggest problem with this hotel are the elevators and the managers that do not help guests that get stuck in the elevators. I would not stay in this crowded hotel where people blow smoke on you at the beach.
July 28, 2012
Rated 5 out of 5 by Driver62 2-night stay
Hotel is well located, very comfortable and clean. Staff are very pleasant and helpful. Breakfast is superb, if a bit pricey, with a beautiful view out to sea. Thoroughly enjoyed our stay.
October 8, 2012
Rated 2 out of 5 by Baltimore Rude Manager
The front office manager or duty manager was so rude I vowed never to stay in the hotel again. He was the rudest hotel staff I ever had the misfortune of dealing with.
July 9, 2012
Rated 3 out of 5 by AndyND92 This Hotel is Outdated
This Hotel is a in a great location but fails to live up the standards of other comparable hotels in the area. The rooms are a bit outdated especially the bathroom.
April 2, 2013
Rated 3 out of 5 by VrooomVrooom Good price, but there is something better
- Wi fi price crazy
- Extras price very expense
- Pool water temperature very cold
- Restaurant not very good
- Bathroom very old
January 4, 2013
Rated 3 out of 5 by ALEXIS60 NOT SATISFIED
THE SERVICE IN THE RESTAURANT WAS BELOW STANDARD. ONE ELEVATOR WAS BROKEN AND I HAD TO QUE TO USE ANY OF THE OTHER 3
April 26, 2013
Rated 4 out of 5 by Mike25 Enjoyed my stay
Staff was very helpful and responsive. I was also given an upgrade upon arrival. Great location!
July 22, 2012
Rated 2 out of 5 by chris0001 Platinum -we could careless
Brought the family here for a couple of nights at the end of our European vacation. Booked the room with points and cash. Got to the front desk and asked if a suite was available and was told yes. Then when booking in was told it was only the pres. suite available not any other suites and they had no upgrade for me. They put us facing the Highway on a non-SPG member floor with a none working A/C system and a fan that sounds like a helicopter and was very shaky (we left if off as we didn't want it to fall on us while we Slept.). I definitely wasn't feeling like a Plat. Member at check in pretty much felt like they were scrambling to make excuses why they made one statement when I got there and that wasn't the case.
Then we got to the rooms. The beds were bad and sunk in. The Pillows were like air giving no support and there were only two per bed.
The Breakfast was very nice in the AM but we only got to enjoy it one day. The Beach area was also very nice although you'd think they man the Towels and bar down by the water if they are packed. They also put us right next to the elevators so we got to listen to those all night as well.
Overall was left not happy even thought many of the staff we encountered after that were very nice.
April 10, 2012
Rated 2 out of 5 by Fauly Below expectations
Location is nice, room was quite small and noisy.
July 30, 2012
Rated 4 out of 5 by Goldie12344 A great property and hotel...but...
This is a beautiful hotel ideally situated. Great food and atmosphere, but many of the staff need some training on diplomacy and customer service. It really lacked on many levels, even the Manager I spoke to was quite difficult to communicate with and I do parle francais. Here are some samples.
I won't go into all the details, but I will say that the main problems involved the SPG Platinum recognition. I don't think I was as welcomed as I stayed using points.
Hard to get pool service for drinks. Had to chase them down and they took forever with the service.
The outside pool restaurant had amazing food, but at 4pm we showed up for a snack and stood around for about 10 minutes as waiters and hostess walked by us. at 410 I had to motion someone over and ask for a table. I am then told, we stop service at 4pm. I told the very same person that walked by us twice just standing there and asked why couldn't you tell me this when you walked by us standing waiting for a table. Gives me a very arrogant answer.
On a few occasions I had to communicate with some reception staff and they said they would call me back. I waited in my room for 15 minutes and no return call. I called to reception to find out nothing was done and I was forgotten about.
Called manager and he proved to be unfriendly and unsympathetic. I travel to France several times a year and I know their are challenges, but this is the worst customer service experience I have ever seen in my 9 years as an SPG Platinum guest.
Enjoy the property and location, but go with some lower level of service expectations.
July 17, 2012
Rated 5 out of 5 by AYiakoumi Absolutely Fantastic Hotel.
Le Meridien Beach Plaza hotel was absolutely fantastic and made my stay in Monte Carlo perfect. The staff were amazing and very helpful and friendly- especially Yannick, Caroline, Nicolas and (a Moroccan guy).
The facilities at the hotel were brilliant and clean. The room was lovely and the bed was really comfortable.
Also, I proposed to my girlfriend at the hotel and Caroline and Nicolas were very friendly and set up the venue perfectly- the scene was so romantic and amazing. I cannot thank them more. They were very helpful and communicated with me very well.
I will definitely stay at the hotel again and will 100% recommend others to stay at the hotel.
February 22, 2013
Rated 3 out of 5 by Freqtravel1234 Le Meridien
This is a nice hotel in a good location. I would consider staying with them again.
I did have a few issues. I had a 4PM checkout and the housekeepers came by my room about 8 times that morning. There was also an issue with my phone in my room. It rang about 20-30 times the morning I was departing(I was jetlagged and trying to sleep) and when I would answer the line had hung up. After answering it about 10 times I just let it ring once the rest of the morning because it would stop after that. Not what you want to deal with all morning long. My safe also broke after I put my passport and wallet in it.
Most of my issues were probably flukes and the staff was extremely friendly. It made my morning difficult, but I doubt it is a normal occurrence.
December 2, 2013
Rated 2 out of 5 by KSherman31 Very Disappointed with Service
This was the last three day stop on our honeymoon. We were not greeted by the door staff when we arrived - we simply walked in and left our luggage in the lobby with no one offering to assist us. We were disappointed to see that the gold and platinum desk was closed during our check in – when we asked about the spg priority check in, we were told to wait in the regular line. The chamber staff and mini-bar staff ignored our "do not disturb" sign while we were in the room and tried to enter our room twice in one morning. While the beach staff were cleaning up some of the empty chairs, one employee chose to start collecting used towels by throwing them within five feet of our beach chairs while we were still lounging. When we asked at the concierge desk about some of the amenities of the hotel, we were told that "this is not America"... when in fact we are Canadians and somewhat unfamiliar with what her inference meant regarding Americans. Overall, the staff was very inattentive and unfriendly.
July 7, 2012
Rated 3 out of 5 by Takaloha Very average
I am still staying now at this hotel.
Since I am Platinum member, I selected this hotel although it is very pricy ( Basic no view classic room costs 550 euro now in August).
Can you believe it?
When I checked in, no upgrade was possible and I was told all the ocean view rooms are occupied or sold out.
I asked I could move the room at the middle of my stays, and again was told no.
I thought nothing they could do, but 3 minutes later, I have two choices for partial ocean view rooms available.
For the money of 550 Euro(in my case, C & P),
By the way, the room condition and interior is very average.
August 12, 2012
Rated 1 out of 5 by NLK22 Extremely Dissapointing
Monte Carlo was one of the destinations on our honeymoon that we were very excited about visiting, however our experience at the Le Meridian was extremely disappointing and considering we have not yet had a response to the guest comments we left in the room, I will share our experience here. My husband has worked in numerous hotels and I have managed corporate events for over 15 years and neither of us have ever come across such rude hotel staff.
On arrival, the driveway was full so we parked a few meters beyond this at the entrance to the hotels car park. At no stage did any porter or concierge staff come to attend us, so I had to run back and ask what the process was. We were told to drive around the block and come back and hopefully there will be space. In a hotel of this calibre we would of expected the staff to take control of the car and valet park it from where we were forced to park.
Although we were advised at check in that our room had been upgraded to an Executive Room, it was highly disappointing to enter our room and find that we were facing the road, the Sea was no-where to be seen, what was the point in upgrading us if we did not even get water views. When we made our way back to reception to ask a different staff member, he all but laughed in our face, did not bother to look up our booking and flat out said they were fully booked and there was no water view rooms available.
Post check in when we collected our bags that were waiting in the concierge area, we thought we would be courteous and make it known to concierge that we were going to take our own bags and hand in the luggage tags so it was not thought that they were inappropriately taken, after being ignored by the mature aged lady who was at concierge for almost 3 minutes we just took them.
We made our way back to concierge to enquire about where the local supermarkets were and the same female concierge scoffed at us and seemed quite happy to advise that they would all be closed, it was only 8pm. She managed to make the time to mark on a map where they were and you can imagine our surprise when we came across the second closest supermarket to the hotel about an hour later was well and truly open for business. As the concierge of a hotel I believe that a major part of the role would be to provide guests with correct advice on the local area.
The hotel staff have obviously not been briefed to be courteous and friendly to guests as not once did any hotel staff greet us as we entered or exited the hotel, in fact every instance we came through the hotel lobby the staff were having conversations amongst themselves. Although hotel staff may of been hanging around the reception area they were always too busy talking to each other rather than helping their guests. The only instance we saw courteous staff was when we passed the housekeeping staff, who always greeted us warmly.
Although Monte Carlo is a quant city in a fantastic sea side location, I would never return to a Le Meridien property.
July 31, 2012
Rated 3 out of 5 by Jamarag Not amazing for 4 stars in Monte Carlo
Service at the reception desk wasn't nice. The women serving me was clearly irritated with me for no reason. Very unprofessional. At the check out our bill had 2 additional positions which we shouldn't pay for and we had to explain everything. We were right,they over charged us for things. Everything that is not included in your room price is ridiculously expensive. Breakfast buffet was very very good, but dinner was awful. Overpriced and really not great food. I wouldn't recommend it for family trip or romantic trip,but I guess when you're in Monaco for business it can be just perfect.
March 19, 2013
Rated 2 out of 5 by rvezeau Dissappointing Stay
Very dissappointed in my recent stay here. I made reservations for a non smoking deluxe seaview room. I also requested a high floor with no connecting door to my room. The first room they gave me was a smoking room, on the side of the building, lower floor, with a connecting door. They front desk then moved me to a first floor smoking room! What part of my reservation did they not understand? The third room they moved me to was a non smoking room on a high floor but it still had a connecting door. This is not the treatment I expect as a SPG member. The cost of the internet was ridiculous as well as the cost for the breakfast buffet, 35 Euros! They should be serving steak for that price. All in all, a very dissappointing stay.
May 1, 2013
Rated 2 out of 5 by Natty77 Customer Service is HORRIBLE
The customer service at this hotel is horrible. I was due an upgrade on my arrival (being an SPG gold member) and was told there was none available which wasn't true because the hotel wasn't even busy (I was on my honeymoon and it had been previously noted on the reservation). I arrived at my room and was not pleased. After I spoke with a supervisor they "upgraded" me to an SPG floor (which should have been done to begin with) and gave me a room on the street side with a view of construction. It was horribly noisy.
I ended up having to take my bags up myself after they sat in the lobby while the staff just stood around. I would've expected them to take them right up after my check in. Then they gave me looks as if I'm being rude for not letting them take the bags.
Finally, I participated in the Green program they offer and forwent housekeeping for 2 days in exchange for 500 points a day. At check out, the gentleman told me I'd receive my points immediately. 3 weeks later and 3 phone calls to SPG and the hotel and I still have not received my points. I've been getting the run around from the hotel and it is beyond ridiculous. The most recent excuse is "The system is locked for the day. I will do it tomorrow."
The service at this hotel is no where near the level it should be ESPECIALLY for what it costs to stay here. Whenever I return to Monaco, I will NOT be staying here.
August 10, 2012
Rated 5 out of 5 by Klemens Great view
Everything was great. Could you please credit my Starwood account with 500 Starpoints for declining cleaning service one day. Thank you. People in hotel EXCEPTIONAL service.
November 24, 2013
Rated 5 out of 5 by GJA68 Two-Day Stay at Le Meridien on Aug 27-29, 2013
We stayed at Le Meridien (second time) as part of a Cote D'Azur, Monaco and Lake Como vacation. We were there for two nights and overall, our experience was excellent. I am SPG Platinum and I stay in hotels about 75 days a year for business - so I would consider myself demanding but fair. This hotel exceeded my expectations and given the fact that it has a private beach, it offered an excellent balance of a place to relax during the day and close proximity to shopping and Casino Square.
September 5, 2013