Rated 1 out of 5 by MarcoPolo13 Very bad experience
My wife spent few days in this hotel earlier this year, and highly recommanded it as rooms were not too big, but very modern, nice and clean.
I went there for a short business trip in September, and was extremly dissapointed. my room was old, with cracks in the bathroom, broken focets and flush. but the worse was it was dirty with spider webs in 2 of the room corners (i took pictures!). I mentionned my dissapointment to the reception desk, and was told to talk to the manager, but as I was leaving early and coming back late she was never there. i was given a bottle of wine, but in the same way, I was not going to drink a bottle of wine by myself at 11pm coming back to my room. When i came back home my Wife called Starwood to complain, and they gave us 1,500 points. Almost 70 nights in an SPG hotel this year, 3 incidents, by far the worse, and by far the one with the smallest compensation. We will not be back to this hotel. i never wrote a review, but this was really bad.
October 18, 2013
Rated 5 out of 5 by VeryGoodPointsStacey Location, Location, Location
Le Méridien Piccadilly sits in the heart of London’s West End one block from Piccadilly Circus and the famous Fortnum and Mason department store. It's got the perfect location for a London visit! The Le Meridien is a modern and sophisticated hotel. I love the Le Meridien brand and this experience was no different.
My check-in experience was not that smooth – atypical of a Starwood property and especially of Le Meridien. The receptionist checking me in seemed to have trouble with my reservation and it took a bit longer than normal to get checked-in. She also did not tell me about the concierge lounge, offer late check-out or provide any other information about the hotel.
My room was located on the second floor with a view of a cement wall – it just wasn’t my week for rooms with a view. The only plus side to a bad view is a quiet room – and mine definitely was. While I was upgraded from a Deluxe Room to a Club Room – I couldn’t really tell the difference between the two room types. The room was spacious for London and had a king bed, chaise lounge, work desk and large closet. The bathroom was very small and the position of the bathroom door was a bit awkward. It always was in the way.
The showerhead in my shower was broken – there was only a small trickle of water coming out of it even with the water turned on full force. I called the front desk and someone was in my room to fix it in under five minutes. Once the shower was fixed, I quickly discovered that it didn’t drain so well, and the floor was soaked every morning after I showered. On the second day, I also discovered there were no tissues in the room, I called to request a box, and again, someone was there within minutes. I was impressed with the response time to all requests.
The second day, something happened to the door of my room and the security latch would not close. I called the operator and she sent someone to my room. The engineer had to replace the latch – which took two trips – but he had it fixed within 15 minutes. The operator even called me back to make sure it had been fixed and I felt safe in the room – that was a very nice touch.
The hotel wireless internet was unreliable at best. I continually had to re-login and the signal was very weak. The wired internet was better, but obviously not usable with an iPad/iPhone. The desk did have a variety of outlets to fit UK, EU and US plugs – I love hotels that have this, such a great convenience.
I loved the colors in the room – grays, black and red – which made me feel right at home. I could have seen any of the decorations in my own home.
The Concierge Lounge
The lounge is located on the Mezzanine – which is incredibly hard to find without directions (there’s only one elevator that goes to the Mezzanine level.) Breakfast was crowded – probably even more than normal because the main restaurant was closed for renovations. The breakfast was a typical continental breakfast – breads, fruits, cereals, etc…with additional items available for purchase. I didn’t visit the lounge at any other time of the day.
The hotel Overall
The hotel’s restaurant – The Terraces – was closed for renovations. The bar – Longitude 0°8′ was open and seemed very busy. Overall, the hotel was warm and friendly. The staff was very service oriented and paid attention to every detail. Other than the slow check-in experience, I found the service to be top-notch. Every issue I had in the room was fixed swiftly and the hotel made sure it was fixed to my satisfaction. The location of the Le Meridien Piccadilly is perfect for any London visit. I would absolutely stay at the Le Meridian Piccadilly again.
April 19, 2012
Rated 5 out of 5 by Menton6 Great Option for families if Platinum
Obvious caveat is that my experience here is both with platinum status and that I am something of an independent traveler. Thus: Very pleased with upgraded suite when here with wife. Love the club lounge which provides a nice breakfast as well as happy hour and drinks throughout the day. Great location per proximity to tube and shops, and theatures and great parks and historical buildings. Really everything. (though could be a bit busy for some as if walk one way is like you are in times square) Great overall gym with pool and hot tub which I use after my runs in the parks. Will likely come back in future with kids and breakfast and pool and walks to park will be big hits. I saw a number of reviewers complained about the concierge. I can not say I am someone who searches and books on my own so never speak to them. Overall it is a very nice hotel where comfortable with young children and not over the top.. I like that as is all the hotel I need without being too snooty. Great for familes and others with top Starwood status.
February 17, 2012
Rated 5 out of 5 by LawyerCat Well-situated and comfortable
Unlike most reviewers I wasn't upgraded, although this may not have been a regular room because it had a small foyer which was very important because the room was near the elevators and this helped keep out the elevator bing.
The rooms themselves are spacious enough (for London they are a palace) and well-furnished. The blackout curtains work well which is important when you're traveling.
The location can't be beat. Other reviewers have talked about the Tube, but they haven't mentioned proximity to: Regent Street, Bond Street, and Jermyn Street retail, a short walk to the National Gallery and Portrait Gallery, and you're right at Piccadilly Circus. If you're going to the West End, you are exactly where you want to be. Cabs going by constantly, restaurants everywhere, you won't be disappointed.
London wouldn't be London without the much-vaunted customer service of the English, and my experience was no exception. When I arrived the hotel was entirely full. They let me leave my luggage but wouldn't let me use the gym or spa changing rooms because I wasn't checked in. And because check-in time is 3pm, they told me that I couldn't even try to get access before that. Considering my flight had landed at 6am and it was now 7am, that meant I had the opportunity to tour London. Such, such are the joys.
One last note: others have talked about the gym and pool, but if your fitness tastes go a bit more esoteric then you can still find a way to indulge them here. I've never seen a hotel gym with heavy bags before.
February 26, 2012
Rated 4 out of 5 by Socrates Sleek, central and functional
The hotel is sleek and clean, with a modern fitness centre that is open late (featuring cardio machines, weight training and a swimming pool).
Good central location, within easy access to the City and Canary Wharf using the underground and walking distance to many good restaurants in the Covent Garden/Mayfair areas.
The quality of the rooms is of SPG standard. All of them have been recently refurbished and the rooms on the 1st floor have been fully renovated.
The staff should be commended for being available, helpful and efficient in all respects. Having stayed at this facility for an extended period of time, I was always treated with courtesy and respect.
December 15, 2011
Rated 2 out of 5 by SteveL Attitude Adjustment Needed
Overall, the hotel was ok and you can't beat the location.Clean and semi modern with an amazing gym/pool area. The room I was in was a bit bland, and having stayed at other Le Meriden's I expected more. The bed was lumpy and sagged, the walls were drab and the washroom needed a good scrubbing.
The other issue was the staff. Overall they were unpleasant, avoided eye contact whenever possible and didn't go out of their way to assist. When they did help, they were helpful. At checkin, I had to request my amenity as I wasn't offered it.
Overall, for the prices they charge I don't feel this hotel is worth it and you have much better options around town. However if the location is critical then you won't go wrong.
April 25, 2012
Rated 5 out of 5 by Spiritark No regrets
I shifted to this Starwood from an another that was overly funky and tiny. This property is just splendid and made my 3 week stay:
1. No suite but upgraded to a club room which was big enough for one man. Spacious and with one decently sized toilet.
2. Club lounge breakfast, tea, happy hours are simply awesome. Just pop by downstairs on a lazy day to get whatever you need to eat/drink.
3. The terrace restaurant serves excellent food
4. Gym is well equipped, not too crowded
5. Thanks to whoever sent the chocolates and champagne to my room (maybe due to my long stay)
I could go on but the above should suffice. Think no longer. Stay here.
August 14, 2012
Rated 5 out of 5 by Steve45 The perfect hotel
We have been staying at this hotel annually for more than 25 years (most recently last month), and we continue to consider it the perfect hotel in London. Its location is unmatched, its high standards of décor and cleanliness are excellent, and its staff members are warm and welcoming. The Head Concierge, Paul Whittle, is particularly outstanding in his good nature and his concern for guests and their well-being. If we could give Le Meridien Piccadilly a 6-star rating, we would enthusiastically do so.
October 3, 2013
Rated 2 out of 5 by SPGtraveler415 Disappointing End to Vacation
Stayed here on the last night of a trip through the UK which included several great stops at other SPG properties. Glad it was only one night as my room was dismal. Small and dark with a window that was apparently covered over. Tiny bathroom. Lots of noise from the nearby restaurant with slamming hallway doors. Not sure if lounge was open as I certainly wasn't informed about it from the staff. I asked for another room as a SPG Platinum member and was informed there wasn't another single room in the entire hotel. Very, very disappointed. The lobby and common areas are beautiful but my room looked like it belonged in a 2 star hotel.
December 11, 2011
Rated 2 out of 5 by Business5 Poor Room Facilities
Just wanted to share the disappointing stay these last couple of days, no problems with the staff but the room was decidedly low par.....it was hot in the room so switched the air con on...constantly trying to see if it would be turned higher only to find it was kicking heat out when I checked in the morning! so a very poor nights sleep ..... The one thing you ask for when on business.
In the bathroom the shower curtain was hung on a curtain rail so it came off every time you tried to pull it!- did not look like meridien standard either.
For info it is room 504 if you want to fix it but sadly will think again before staying on my next business trip.
April 12, 2013
Rated 2 out of 5 by Lucy0 "Beware" does not meet typical SPG standards!
We stayed in the LE Meridien in January 2012. We were really unhappy with the cleanliness of the room! I kept a towel on the bathroom floor the whole time because the floor was so dirty! It truly needed to be SCRUBBED!! The carpet in the halls and on the stairs needed vacuumed badly! We experienced two different concierges, the first one couldn't give us any recommendations for a place to eat except their own restaurant upstairs, which we did end up eating at because we were tried and hungry and didn't feel like going out wondering at 8:30 pm with our child with out having some idea where to go. We found the waiter to be rude and the hamburger meat tasted terrible. The experience the next day with a different concierge was even worse!! He stared at his computer the whole time I was asking for information and seemed put out for me to be inquiring about tourist information! I thought that was part of their job description. The location of this hotel was the only plus about this hotel and I did contact SPG to inform them. If your staying there expecting a SPG hotel... this hotel does not meet the standards!
January 21, 2012
Rated 3 out of 5 by Rich2809 Good Location
Very over priced. Not a great atmosphere.
Rooms are ok,
February 12, 2012
Rated 5 out of 5 by Antonio Location, pool, staff & lounge make this the place to stay in West End
I discovered the Meridien Piccadilly a couple of years ago, and it's now my fav! Located steps from Piccadillly Circus tube stn. its 40 minutes/no line changes from Heathrow. Rooms are large/suitable for familiies. Be sure to get upgraded as the Mezz. level lounge is fantastic (they even serve afternoon tea!). Check out the basement, where you will find an exercise room and a full size art deco pool! (perhaps the only hotel pool in central London!). The staff are incredibly helpful!
October 23, 2011
Rated 3 out of 5 by Kentl Terrible Shower
Le Meridian Hotel is conveniently located and has a very modern feel. As an SPG Gold member I was given a very nicely appointed room (very large by Europe standards) with a nice, comfortable king size bed.
However, the shower was terrible. It felt like I was under a squirt gun as the water power was anemic. It took my twice as long to shower because of the lack of water power. My final morning in the hotel I actually had to wash my hair in the sink and my second day I went to the spa to shower
I expect that kind of shower in a budget hotel but not in a 4 star, 350 euro per night SPG property
November 9, 2011
Rated 1 out of 5 by CalifTraveler Great Location, Poorly managed
You can't ask for a better location, within walking distance of many attractions and close to the Picadilly underground station. Management seems to feel that they don't have to do anything to make your stay pleasant, since you're staying there for the location. Rooms are noisy, club lounge is way understaffed, and apparently has been for a long time. It is also noisy and often very crowded. Food runs out.
This hotel has the worst platinum recognition of any major Starwood hotel I've stayed at. I'll leave it at that. Nice staff, but poorly managed.
January 24, 2014
Rated 5 out of 5 by Belinda2106 Everything was perfect. Cant wait to return!
We stayed 3 days at the Meridien Picadilly and absolutely enjoyed every moment of our time there. Very helpful staff and great breakfasts, super spacious room for me and my 2 children (aged 8 and 6), the swimming pool and health club is perfect . Location fantastic. Really can't recommend this hotel enough. We will be back next time we come to London! Thankyou.
January 3, 2014
Rated 5 out of 5 by Bill4LA Excellent Location; Great Service
If you want a well-located hotel with exceptional service, this is the property to stay at in London. Whenever I visit London for work and for pleasure, I usually pick this property. The service is always exceptional. The staff is always helpful and welcoming.
As others have mentioned, this hotel is located off the Piccadilly Line and is adjacent to Piccadilly Circus. It is always busy in the area so if you don't want to deal with a little bit of noise and some crowds during the weekends, pick another place. However, if you wish to be steps away from the theatres, Covent Gardens, the Piccadilly Circus tube stop, great restaurants, shops, etc., etc., this is the place to be.
It is also a very close walk to Green Park, Regent Street, Old Bond Street, etc. And it is only a few tube stops to the Eurostar Station (on the Piccadilly Line).
The lounge on the Mezzanine Level is great; the Terrace Restaurant is even better. And the gym and other amenities are fine for a business traveler and/or a tourist.
I would recommend this hotel highly and think you'll be glad you picked this place.
September 3, 2012
Rated 2 out of 5 by arvitam A Category 6 How? at best a 4 but more like a 3
Excellent Location, excellent Staff especially Nicolas at the Front desk.
The rest is below average.
How can this hotel be a category 6 beside the location.
Rooms need to be redone entirely.
Terrible bathroom, terrible furniture and the beds are far from being comfortable.
This is a Category 4 at best
I would like to have some explanation why it's a 6, ReallY!?
December 28, 2013
Rated 5 out of 5 by Patrick99 Great stay, amazing hotel
I was a little worried as the night before my arrival at Le Meridien Picadilly due to a previous Le Meridien experience. Those worries were put to rest upon check-in. The woman checking us in was welcoming, professional, and efficient. It was a great welcome back to London and we were in and out within minutes. The welcome gift of bicuits from Fornam and Mason made a great stocking stuffer Christmas gift as well!
We were upgraded to an amazing suite. It was bigger than most flats in London. The view over Regent St was perfect. The 2 bathrooms were wonderful and made it very easy for both of us to get ready at the same time. The bathrooms were also spacious and well layed out, which is rare for London. The four poster bed was amazing. Not only was it comfortable, but it was very rare to ever see something like that in a large hotel.
Tea in the Club Lounge was the prefect way to begin a short stay in London. I only wish we were able to take advantage of it more than we did.
Housekeeping was wonderful, and when I requested the sofa bed to be made up, 4 people were there within 10 minutes to do everything, and even bring the extra piece of pillow chocolate.
Only complaints would have to be that the concierge was unable to get us the dinner reservations we wanted, but I was able to do it myself with just a quick telephone call, so that was a bit suprising.
The design of the hotel with the random stairs and maze like corridors also got confusing at first. You may want to ask someone to take you to your room the first time. That is very typical of London, though. It was a great experience, and I certainly will return.
January 2, 2013
Rated 2 out of 5 by Chairman53 No hot water!
If you arrive and are told you have been upgraded, ask to which room! Being in a hurry to make an appointment I didn't realise until my return after midnight that our view was of the central well of the hotel, full of noisy equipment necessitating earplugs to sleep through it. And there was no hot water in the room. Response from the engineer was very poor - an offer to send someone to check the room when convenient. I reported this to desk on checkout and was met with indifference. Not good enough at £450 a night.
November 19, 2011
Rated 3 out of 5 by Jackie27 Inexperience shows
Staff was young and generally inexperienced. One terrific concierge (Luis), the rest, not so knowledgeable or effective. Unable to make a restaurant reservation I later made myself. Booked a taxi for me to the airport that I had already rejected as unduly expensive and no different than any other taxi readily hailed on the street. Switched us from one tiny room to another (porter guessed the reason immediately). No special Starwood recognition.
Absolutely terrific location;near theater, sights, shops.
October 21, 2011
Rated 4 out of 5 by Andrew1234 Great service, pool and executive club in London's West End
I've now stayed quite a few times at this hotel - and very much enjoy the central West End location (great for theatres and restaurants). The executive club (free for Platinum members) offering pre-dinner drinks and nibbles, and a good solid breakfast, is a real added bonus. David on the SPG front desk is always helpful and welcoming, and was able to arrange some rapid turnaround laundry I needed. The highlight, as several reviewers have noted, is the gym and pool in the basement - amazing!
November 24, 2011
Rated 2 out of 5 by john cant expect much new trick from a old dog??
executive room, 16mar-20mar
i was prepared for some problem when i booked this hotel... but guess i got much more than i bargained for...
16mar heater dont work, even after we feed back to them, nothing changed, sigh....
we slept with full gear on... heattech, winter jacket... few layers of clothing to keep us alive... unbelievebale??? yes, it is unbelievable..
the heater finally came alive after the 2nd complain...
starwoodneed to buck up on this one... pleeeeaaaasssseeee???
March 25, 2013
Rated 5 out of 5 by Elwy excellent in all respects
We've stayed at this location twice, and both times have been great. The check in staff, bell staff, and concierge are all excellent and the rooms are clean and comfortable. I would not consider staying at any other London hotel. Great location as well.
December 24, 2013
Rated 5 out of 5 by JohnandAnn Great accommodation in the heart of London
We have stayed over the weekend for the fourth time and I have to say that we love this location and hotel. From the moment you walk into the door you feel welcomed. The Concierge and Front Office is very helpful, welcoming and genuinely cares. They took care of our luggage due to an early arrival. Our room was not ready but we were provided with helpful information on what to do while waiting. Franzi at Reception checked us in and she provided us with a great room, definitely worth waiting for it. The room we stayed in was a Club room in a corner and offered lots of space to relax after shopping. (book Club room, you have also access to a Lounge) The breakfast buffet has been changed from a few months ago. Great improvements! Try it out.
All in one, a great weekend in the heart of London – You have to stay here.
December 10, 2013
Rated 4 out of 5 by Nasser Excellent Location, staff and services
When I made the reservation on-line I requested connecting rooms, Ms Pais called me overseas and confirmed my request. gave me excellent rooms and provided me with all the best SPG awards from upgrading, free internet, Club lounge and all. I had an excellent stay. Yes the hotel is old but well kept. problems with housekeeping, lack of training and supervision. I would fire the Housekeeing manager but not the staff.
November 15, 2011
Rated 5 out of 5 by Patrick99 Great stay, and happy to be back
This was my second trip to this hotel. The first time I was upgraded to a beautiful suite. This time (despite paying a much higher rate) I was "upgraded" to a small room with a window overlooking regent street. The window and a table with 1 chair was up some stairs in an odd stage style area of the room. I would have rather had a room on a lower floor with a larger window that i was actually able to open, but I guess it was busy.
The lounge was insanely busy during my stay, and was impossible to even get a seat there during breakfast time. This made it hard to enjoy it. I came by during the early afternoon at one point to have some sparkling water and I was given some attitude from the attendant for being there then, as I was the only guest there. I found that a bit odd.
Overall, everyone else was wonderful, and I enjoyed my stay. I will be back, and hopefully next time I will get a nicer room again.
May 2, 2013
Rated 2 out of 5 by Summit63 Good location but blah rooms and overpriced
i have stayed here three times and each time ended up in very small, old, unimpressive rooms. If you don't have plat status, you definitely are treated like a 2nd class citizen (even though rates are 300 GBP/nt). There are many more hotels on the area with better appointed rooms for the same price.
December 11, 2011
Rated 1 out of 5 by Blue25 Awful from the beginning.
Check-in: receptionist on telephone. No acknowledgement of huge line of guests. Waited 10 min b/f even being acknowledged. Staff, instead of apologizing, makes excuses. How about putting more people at check-in during tourist high season? Doesn't take a genius...
Service: Awful. I asked for a bucket of ice on Sunday night due to a broken toe. Took 30 min. Called for another bucket of ice on Mon night, but no one picked up a) service; b) dining; or c) operator. I went downstairs and Drew Northcutt, the manager on-duty, only made excuses. No apology. Nothing. Terrible.
This hotel, in a word, is terrible.
July 22, 2013
Rated 2 out of 5 look elsewhere
small outdated room. found out only the 1st floor has been renovated ? you can get MUCH better value elsewhere. even the beds/mattresses are old as is the furniture and the lighting in the room is terrible. UNDERwhelmed.
April 15, 2013