Rated 3 out of 5 by Dusty Hotel fine club room does not work
Having just stayed at this hotel twice in the last month I twice had to complain that in the mornings there were too many people in a small space ,not enough food or staff to look after them.The main restaurant was quiet in the mornings and the club room a disaster. For the last two days of my stay my wife and I had breakfast in the main dining room which was perfect.
April 2, 2013
Rated 5 out of 5 by CSH43 LeGreat
Outstanding hotel. Excellent, caring staff and anemities, pool and spa are worth the trip. Fabulous location, great club lounge, a lot of stairs, especially with lots of luggage but beautifully appointed . Would return to this hotel in a minute, felt right at home. Upgraded suite was bigger than my old apartment. Special birthday remembrances were much appreciated.
July 19, 2012
Rated 2 out of 5 by nybiztravel not a luxury hotel, poor service
TV did not work and the engineers could not fix on first night
No hairdryer - I checked all drawers before calling- was in a hurry and let the front desk know that I needed a hair dryer asap, and even so, they called me to make sure I'd checked all the drawers, after I explicitly said I had
Terrible room with no light or view
November 29, 2013
Rated 3 out of 5 by dinsdale very average
staff were unhelpful, if you wanted something done you had to find the specific member of staff that performed the task you wanted doing. No one would assist if it was not their actual job. I found the staff attitude surly. Bathrooms very poor. We also had to wait when we were leaving as our luggage got mislaid.
December 5, 2011
Rated 3 out of 5 by Dom51 OK But bad bathrooms
HAve stayed many times ..and as platinum member the experience is good value..not so good now when you are gold as you need the upgrades to make it a decent experience.
Shower and bathroom very average..no power and very small thin bathroom
Staff were OK and location v.good
November 23, 2011
Rated 3 out of 5 by Mandy0714 Late checkout has its problems
Location is great, room was updated although the building itself is old, a very nice SPG hotel as I had expected.
We had a suite, and I realized most people who booked the suite probably have gold / platinum status with SPG as well like myself, which means they are guaranteed late checkout at 4. The problem with that is, we didn't get our room until 6:30 because the previous guests checked out late. And on the day of our checkout, house keeping kept asking if we are leaving every time we walked out and our keys got deactivated early before we checked out, because they want to get the room back asap. It felt like we were being pushed to leave earlier.
July 17, 2014
Rated 5 out of 5 by Mats perfect stay again at this hotel
This time, my stay at this hotel was too short arriving at the hotel at 23hrs and leaving at 7hrs, but the room was enough comfortable to take a sleep to recover. The room was upgraded as a spg guest and the staff was enough kind in the centre of London Soho. Thanks.
April 23, 2012
Rated 1 out of 5 by travelfrequent Small rooms & Poor Customer Service
Do not stay at this hotel if you are a starwood preferred member, it is the worst of the starwood hotels in London. Customer service is unsatisfactory, rooms are small and it is very
difficult to reach management in order to remedy an issue.
December 24, 2013
Rated 5 out of 5 by PALF our stay
This hotel is very well situated in the middle of London .We enjoy ourselves every time we come ,The staff are so friendly and recognise us when we visit it is a real home from home ,see you soon
April 2, 2014
Rated 4 out of 5 by Parker711 Fantastic gym and staff
One of the top 10% of gyms in the SPG brand. Staff went out of their way to make sure everything was well taken care of. Try to get one of their remodeled rooms - amenities are much better.
Club lounge is a great touch.
November 20, 2011
Rated 5 out of 5 by Cloud9 Location Location Location
The location of Le Meridien is superb. Subway and train access, both to local destinations and outside London are great. Near proximity to theatre district makes it easy to see plays. Staff was helpful in all ways.
June 19, 2013
Rated 5 out of 5 by Fox77 Great Hotel
Wonderful staff, from the front desk to the concierge to the club lounge staff. Everyone made my stay memorable. Another plus point is the great location, everything is within walking distance.
September 8, 2013
Rated 5 out of 5 by Tripp Returning again in nov. great hotel
We stayed here two years and received wonderful, first class service...so great that we are returning again in November for 6 nights to celebrate ...can't wait
August 21, 2012
Rated 1 out of 5 by BizTraveler999 Very disappointing
Low quality hotel all-around. Staff is very friendly, but that's the best and only thing this hotel has.
February 18, 2014
Rated 5 out of 5 by husker5 Great hotel
Easy check in. Staff friendly and helpful. Good continental breakfast area. Easy access to major tourist attractions.
June 29, 2013
Rated 5 out of 5 by CaptainP Excellent location, Great Service!
This hotel is in a great location in london. Excellent service, clean, staff. Great installations.
June 27, 2013
Rated 4 out of 5 by TimCT Wonderful Experience
Great job with the renovations. Helpful and friendly staff. Excellent location.
December 1, 2011
Rated 2 out of 5 by 888kentucky Not so impressed!
We have traveled and stayed at Starwood properties and some boutique hotels. This hotel did nothing to be outstanding. Understanding that we were in one of the great areas of London. The staff were stand offiish, not very helpful. The room we stayed in constantly smelled of smoke, was coming in thru dirty vents, air conditioning not working. Very overpriced. We needed the room for an extra two days. The starwood rep and hotel guest manager doubled the price, no thought to customer service.
Would not recommend.
September 17, 2014
Rated 5 out of 5 by Pianoman34 Excellent location and staff.
The first minute we arrived we were made to feel welcome. The doorman was pleasant and the male who served us at reception (Iliar .. sorry forgot his name but he was from Romania) was excellent. Although I am a gold member I didn't have to request a late checkout because it was offered.
The location is great and although the hotel is not as large or opulent as some ,it was clean and the room a very good size.
I would definitely stay here again because of its location and the friendliness of the staff. All the staff we spoke to were pleasant and most helpful. Thank You.
The bed was very comfortable and the pillows excellent.
June 16, 2014
Rated 4 out of 5 by GW2014 First Class Front Office and Concierge Team
I stayed at the Meridien for one night to see what it was like and will definitely stay at the Meridien again and will recommend it to colleagues. JOHANA at Reception checked me in at a very busy time but was courteous, professional and welcoming - not in an overtly impersonal way but as a consummate and experienced professional. VASCO (with the Concierge Team) was expecting me and assisted me with my car and escorted me to and from the Parking Garage and was very helpful with regard to the hotel's amenities and the area in general. JOHANA and VASCO are to be commended and they are impressive ambassadors for SPG and the Meridien London. Thanks to all the Team.
June 3, 2014
Rated 2 out of 5 by TimothyF Needs improvement
The wifi was very weak in this hotel - not nearly what one would expect from a first-rate hotel in the capital city of a first-world country. The staff were distinctly unhelpful and seemed as if they were put out by requests, for example, to seat at breakfast, or to retrieve a bag from storage
September 30, 2014
Rated 4 out of 5 by Hansong Great location
Location : Very good
Service. : Good
Facility. : Old
Internet :: Very poor (room)
Price. : Not cheap
October 2, 2014
Rated 2 out of 5 by letitbe Tired rooms.
The hotel is showing wear and is in need of updating. We prepaid and upon check-in were "upgraded" to a club room which was so ridiculously small two people could not stand at the same time in parts of the room. The rug needed vacuuming and the room smelled of cigarette smoke. After much complaining and a not so happy dismissive front desk we changed rooms. Also, it seemed the entire hotel was always too humid, the air conditioning just didn't work properly.
September 9, 2014
Rated 5 out of 5 by vistor20131 Great Stay
Thank you very much for a great stay at your hotel. I do want to say a particular thank you to the staff who turns down the rooms every evening with a smile and their "sweet" chocolates. Also to the staff that had the room dressed up every day ready for my return.
Thank you again.
September 20, 2014
Rated 4 out of 5 by KingBundy1 London trip
2 rooms booked and asked for connecting rooms which had been booked a while back through platinum ambassador. When arrived no connecting rooms, but rooms beside each other. Is this me or does this happen to everyone? Never get connecting rooms even though Platinum member!
A little annoyed, but what can you do basically. Heart of London, so location is excellent. Room needed fixing as one rooms floor was well wonky. Not what I expect from a Le Meridien hotel.
Club lounge was well crazy, too small and not enough staff. The staff tried their best, but never ending issues with crazy guests. They tried their best, but management need to do better.
Overall good hotel due to location.
July 26, 2013
Rated 4 out of 5 by nektaria91 Could Be Better
Stayed here this weekend with 3 other friends. Hotel is in a great location as it is so close to the tube and also others means of public transport. hotel itself was very nice we had a relaxing spa treatment. Sadly the Jacuzzi was out of service. we ordered lunch which was very tasty and they had a wide selection of fresh fruit juices. I wasn't very impressed with the rooms though. Our room was a lot a smaller than our friends but were somehow in the same category and price. Our door had a bit of an issue closing and the furniture was a bit dated. its a shame because that was very disappointing. I did also request rooms next to each other or joining which we didn't get. I had made the booking in advance so again that was sad.
August 4, 2014
Rated 5 out of 5 by Glowgirl1 Great Location with wonderful staff
This was our second stay in a 2 week period. We found the staff very responsive. We had club lounge access and found it very crowded. There was a family of 20 or so that overwelmed the staff and many of the other club patrons. There was another group that were staying at the hotel and brought people from outside to hotel into the club room for meetings. I don't know what the solution is. We felt so bad for the staff who knew that the other guests were upset and even angry because they paid the same for club room access for one as the other group did for 6 or 8 including children in one room.
June 5, 2014
Rated 5 out of 5 by Andrew29 It's the Staff
Like most central big city hotels this one has all that you would expect. It is the staff and their personal warmth that make the experience different. Everyone I met were welcoming, professional and helpful. This applied to the bell men, reception, service desk, and room service.
September 15, 2014
Rated 1 out of 5 by Mike3342 Stay Away!!!
This hotel is the WORST SPG hotel I have stayed at in my 10 years with the program. I checked in and then checked out 1 hour later and headed over to the W. And all you Plats.....this was the worst treatment I have gotten as a Plat in a long time!!! Buyer be ware!!!
November 16, 2011
Rated 4 out of 5 by Jaye Great location for touring and theater adventures
The hotel is located right near Piccadilly Circus, theaters and Fortnum Mason. The rooms come in very different sizes, and the upgrades are well worth the extra dollars. The club lounge has a good breakfast. Small issues keep this from being five star. Fantastic spa and gym, but it opens fairly late for those doing business and trying to squeeze in exercise before meetings. The concierge is not terribly helpful.
December 5, 2011