Rated 1 out of 5 by SadInLondon Last time here
This was my 5th stay at this hotel as a SPG Plat and will be my last stay here. Things are really going down for this hotel. The Internet access is some of the slowest I have seen at any western hotel location, and the staff seemed to recognize this when I complained but didn't indicate anything would be done. The lounge has had a lot of corners cut since last year in terms of breakfast and evening snacks. All of the reasons you might have been willing to pay more for this location over another are now gone, so don't stay here unless it is the cheapest option.
December 17, 2014
Rated 4 out of 5 by Flaubert Very friendly
I stayed with my daughter as a special Christmas visit, combined with seeing a show. The staff were kind, friendly and helpful. My daughter was treated especially well by the staff. The doormen made sure we got transport, and the bags were looked after on our second day by the concierge so we could walk around freely. We found the room amenities good, it was warm and clean. We normally use 3-4 star hotels/budget hotels and we felt there was a clear difference with a lot of care taken to provide good unobtrusive service. The location was perfect for visiting Regent St,, the Royal Academy, the theatre and also a short bus ride from Knightsbridge and South Kensington where we could go to the museums.
December 20, 2014
Rated 1 out of 5 by Unsatisfied321 Substandard
This hotel is not guest friendly. The health club is poorly staffed by unfriendly workers. Even the bellman doesn't know the area very well and cannot give sound advice on restaurants. We could not find the concierge when we were in search of information. As platinum guests we could not check into our room until 6:30pm. We had to wait until the guests in our room were ready to leave. I would NEVER recommend this motel. This is not a family friendly hotel which is fine. I wish I had known that prior to travel. The hotel should state that children are not welcome. This hotel does not accommodate SPG members in ANY form or fashion.
March 18, 2014
Rated 2 out of 5 by Aecus2014 Disappointing for price/location and SPG standard
I was surprised at the staff ambivalence, their unwillingness to address a question or request for help, responding by sending me to some other colleague. I had very high hopes but left disappointed.
December 6, 2014
Rated 5 out of 5 by JohnCManhattanbeachCA Staff goes above and beyond
I cannot begin to tell you of my experience with this amazing staff...I had an upgrade (suite) this past August with my wife and two children. Looking forward to all of the historic sites we began our 5 day stay. i chose this hotel as they are one of only a few hotels that are centrally located AND have a swimming pool, which for my kids is almost a must have ...The hotel is centrally located and less than 100 yards from the Piccadilly underground which became our gateway to this fabulous city. We were having a blast. Now here is where the fun started. On only the second day I was struck with a crippling pain in my back and stomach...Vomiting heavily, we thought I had food poisoning. My wife called down to the front desk and the staff called a Dr. who within 15 minutes was examining me in my room...His advice - get rushed immediately to a hospital. The staff arranged for a taxi and I hobbled in to it to the horror of my young children and was taken to the local hospital. It was determined that I had an abnormally large Kidney stone and that I required immediate surgery. Mind you we were heading to Monte Carlo in 3
days on the Eurostar train. Well I was admitted to the hospital where my wife stayed with me...I was in extreme pain, in a foreign country, and my 12 and 9 year old girls were back at the hotel. This was turning into a a nightmare vacation.
Here's where the hotel staff kicked into high gear. They assured us they would drop in and ensure our children were OK that first night. they provided our children the peace of mind of round the clock emergency support for any of their needs, they provided genuine care and compassion. And to my children's delight the staff also provide milk and cookies before bed! My children became regulars at breakfast and snack time - sometimes having to eat by themselves while my wife visited with me and the kids were soon minor celebrities with the staff. My wife stated that every day without fail all of the staff whether housekeeping, maintenance, concierge, or hostess/waiters would greet her by name with well wishes. She had no idea how they all learned who she was over the period of one day. I ended up being in the hospital for 3 and 1/2 days. Le Meridien staff called ahead to Monte Carlo and handled all of the hotel cancellations without me incurring any penalty cancellation fees. They also took my 5 day Monaco stay and simply converted it so I could convalesce "post-op" at Le Meridien Piccadilly in our same upgraded suite. They also handled the arrangements with Eurostar train and worked out an unheard of partial refund of my non-refundable train tickets. If you have ever dealt with Eurostar you will know what a feat this is!.
I finally returned to Le Meridien where the staff had flowers, gourmet chocolate, and plenty of much need water waiting for me in my room. After about a day or two I was up and around and while admittedly at a much slower pace, began to enjoy the London sites...For me this type of treatment is unheard of in the fast pace, "make a buck at any cost" day and age we live in...and there is no where else I would even think to stay
in London if and when my travels take me back there again...by the way the indoor pool and the spa were also very nice amenities!!!!
And Finally my family would like to thank these fine employees ( forgive the spelling), night duty mgr Maria Dessi , Concierge team Luis Cano, George Cosgrove, and the entire Club lounge team especially Andrea Zelles who is one of the most kind, personable hotel employees I have come across in any of my travels both business or pleasure...I hope this note finds it way to a desk of an Starwood/SPG regional manager or
president sometime/somewhere in the future.
Thank you all again for getting a rather horrific vacation back on the tracks!.
January 28, 2012
Rated 2 out of 5 by PlatinumSPGFrequentTravel How to make a loyal customer feel unwelcome
I have stayed at the Meridien Picadilly on a number of occasions over the past year & am a Platinum SPG member. Depsite this, when checking in I was subjected to an interogation as to whether I had my passport (I'm a UK citizen staying in London so why would I?) & exactly how many people were staying in the room (I was with my wife & 2 small kids but why is this of critcial importance?). Not once did the check-in staff welcome me back to the hotel. And as for the room - it was on the first floor close to the function room where there was a loud party going on. The room wasn't particulalrly spacious, had no bath and certainly didn't represent what I would view as an acceptable upgrade for a Platinum member. All in all a real disappointment.
December 9, 2014
Rated 1 out of 5 by Glenn576576 Hotel has become very tired
My last visit to this hotel was 2012 and I do not recall it being this poor an experience. Rooms I was provided are dirty and in very, very poor state of repair. For the price charged which can only be supported by location, there was zero value. This will be my last stay at this hotel.
November 11, 2014
Rated 5 out of 5 by PJNJ Best Starwood in London
Have stayed at the hotel 7 times in the past 12 months mainly on business and once on a family weekend getaway.
For business it is always quiet, there are multiple locations in the hotel to work from ranging from your room to lounge to pool area to lobby. Very accommodating to the business traveler.
Great staff, location, impeccable room cleanliness and a management team very responsive and open to doing what they can to always make the hotel a memorable occasion.
Have stayed at all the other Starwood London hotels and recommend this one as best in class, a great mix of the traditional classic London lodging feel with a great staff.
March 13, 2014