Rated 2 out of 5 by Kim2015 Badly in need of a facelift and an update--Definitely Not a 5 Star Hotl
Terrible suite for almost 700 lbs per night, room was shabby, depressing, strangely laid out and one of the worst rooms I've ever had. The staff were responsive when I complained and I was moved into one of only 12 renovated rooms, the staff seemed to know that the "suite" is awful. I would not stay here again until after the renovation is complete!!
March 26, 2015
Rated 2 out of 5 by SPGinDC Poor Food Service and SPG
I have stayed at this hotel multiple times. I have mixed things to say.
1) Every time I check in, they have no idea who I am or that I'm an SPG member. Once I even had to have them look up my account to even recognize that I was platinum. The check in staff and general staff speak extremely poor English and are fundamentally unhelpful. The bills are always confusing and it takes a long time to fix anything.
2) The room service is very poor. I just paid 41 pounds for dinner, and when I called to tell them that the sauce was extremely light on my dish and request more, they told me it would be five pounds extra. FOR SAUCE! You'd think customer service would be a bit better given that I've stayed at this hotel 8 weeks in the past 5 months, but nope! I would rather stay at the Park Lane hotel where at least the staff are friendly.
March 23, 2015
Rated 4 out of 5 by SnazzyDresser18 Great Location & Staff
Incredible location a few blocks away from Chinatown. Pretty and historic building.
I was provided an upgraded room when the front desk learned I was on my 5th SPG hotel in the last 6 nights whirlwind tour (I stayed at 6 different SPG hotels in Europe on this trip). The room was amazingly spacious and large. I had an actual hallway to go to a massive bathroom! Really appreciated the upgrade! It's a shame I was only here for 1 night and had to check out first thing in the morning to catch my flight!
March 5, 2015
Rated 2 out of 5 by Travel247 Poor Customer Service
Front desk staff greeted me with severe attitude when I checking in after a 14 hr flight. I requested fresh towels and my room to be cleaned several times without any action taken by the housekeeping staff.
Staff was not warm, welcoming, or focused on customer service.
March 1, 2015
Rated 5 out of 5 by Irobson Great location and excellent staff
I stayed in this hotel for a brief stopover in London. I can't recommend it enough if you are touring London. I was able to walk easily to most of the tourist sites ( Big Ben, etc) as well as have easy access to the Tube and to the Tour busses. If you are coming from Heathrow it is a straight shot on the Tube (Piccadilly line). Once you exit the Tube it is right next to the station.
The staff at the hotel was also awesome. They were very friendly and made me feel welcome. Overall it was a great experience and I will stay here again next time I come to London.
February 28, 2015
Rated 1 out of 5 by George62 Dissapointing
I don't usually write reviews, this is the first time to do so.
First I have to point out that the staff is excellent and did their best to have me satisfied. Very simply the building is not suitable for a high class hotel. Mt room (I was upgraded to an executive suite) was dark, with small windows near the ceiling. Looked like a big prison cell. The whole was very old fashions, in bad condition. There were extensive spots on the carpets. Lighting was very poor.
My reservation initially was for the Park Tower Knightsbridge, but the hotel had to make maintenance to their electric system and they reserved for me at the Meridien Piccadily. This is not suitable as an SPG hotel.
February 22, 2015
Rated 5 out of 5 by PALF We had a great stay
We are regular visitors to this hotel and we would highly recommend it. The staff are very friendly and will do anything to make your stay most enjoyable.
Thank you all for making our wedding anniversary very special
February 21, 2015
Rated 5 out of 5 by Josephsuar In the center of London!
Great service at the desk. Upgraded me to a nice corner room. Definitely ask for a room facing the streets, or you have no view and face into another building. They do have odd step up and down hallways throughout each level.
February 10, 2015