Rated 3 out of 5 by Kenneth24 An Average stay
The Location is wonder, locate at city center and only a few minutes to the tube station. The staff are very welcome.
The facilitis in the room is stalely, the room is small. I was arranged a room faced restaurant with connect door. The noise people walking outside, TV from next room and people chatting in the restaurant wake me up in very early morning.
I would like to say if you luck enough to be arranged in a good room in off peak season, the hotel is a good choice. Otherwise, it is average.
September 22, 2016
Rated 2 out of 5 by CCSPGloyalist Poorly maintained hotel in a great location. Poor customer service in multiple areas of the hotel.
Excellent location, lovely English building with recent renovation. The taps in one of the two bathrooms are outdated and leaked. Shower pressure was low and bathroom towels were clean but well cycled. Curtains were difficult to pull open likely due to dated rods.
The restaurant is well decorated but the morning serving staffs were poorly trained / supervised. Many customers had to "flag down" the waiter just to refill coffee / tea. Staffs appeared tired. On the other hand, the night time manager and staffs were very attentive so service is clearly inconsistent.
We arrived at 6:30PM and one of our 2 rooms was not ready - the excuse was due to late check-out of guests.
The concierge does not greet guests with a smile and did not offer help but merely handed over map when he was asked.
At check-out, the doorman was not happy because we prearranged a taxi to take us back to Heathrow. His reason was he could get us discount, he then went onto record down the license plate of our taxi. Because of this interaction with the doorman, I was distracted when I was given the final invoice. When I checked the invoice at Heathrow and tried to call the front desk, I could not get anyone to answer the phone, so I e-mailed customer service. It two 2 e-mails to get a reply from customer service executive. When they "fixed" the error in overcharging, they initially only fixed one item and ignored the second one until I followed up again. Afterwards, they simply sent the refund invoice in an e-mail without any explanation or apology.
I am a loyal SPG life-time Gold member since 2000. When we traveled for business or pleasure, we made every effort to stay at a Starwood property. I have to say that this property is one that we will avoid the next time we are in London. We are used to the less than optimal maintenance of historic buildings in major European cities but they all compensate with quality customer service. I believe things can be turned around and as a life-time SPG member I sincerely hope the management address the staff performance which I believe is what makes a stay an enjoyable. Good luck!
September 11, 2016
Rated 1 out of 5 by William63 Poor management
Encountered one of the rudest hotel employees in my 30 years of travel. Management tolerates unethical and rude behavior by staff. In addition to the reservation mess my colleague and I encountered, the rooms are not soundproof at all. First room I checked into I could hear the guests next door and their phone ringing as if they were in my room. I did not have issues in the 2nd room probably because the guest next door was quiet or no one was next door that night. Avoid this place at all cost. Much nicer hotels in London, including other Starwood Hotels. Love the brand, hate this hotel.
August 30, 2016
Rated 3 out of 5 by JFreedmanSLC Wonderful staff and location
We loved the hotel location and the staff was very kind and helpful. My only request would be to improve the shower in the room. We enjoyed using the lounge on the mezzanine with the wonderful appetizers and drink options. I have been SPG platinum for years and highly recommend this hotel.
August 27, 2016
Rated 5 out of 5 by moraBAR i love it
every one was so helpful i loved the location the service the vibe.. every thing was perfect, thank you im coming back
August 24, 2016
Rated 5 out of 5 by PALF Birthday Stay
Once again the staff excelled themselves at our recent stay , It was nice to see some of the rooms have been updated, I would recommend this hotel for it 's warm friendly atmosphere and of cause the staff
August 23, 2016
Rated 2 out of 5 by Sky3 Could do with a facelift
Location is great. Staff at check-in quite good. No significant Platinum recognition. Concierge was very good (especially the scottish fellow of which I forgot the name). Now to the bad part. Rooms look like from the seventies . Some old imperial style wood furniture (could be nice in the right setting), combined with a bed that seems to have been exchanged in the nineties. with a bathroom layout from the 80's. Aircon vents have not been cleanced for a while, judging by the amount of dust in them. Aircon itself is not overly effective which is made worse by the fact that windows could not be opened. Minibar was not refilled throughout the stay (4 days) and neither was the laundry bag. Showergel and Shampoo had seal broken when i moved in the room, so were not replaced either by the looks of it. Several of the milk pods on the self service coffee tray where well beyond BBF-date and plunged as joghurt-like blob in the coffee. For a hotel in that location, price-range and brand, it felt very much below average. Maybe the manager should have a look at the Le Meridien in Hamburg or Vienna for some inspiration.
August 22, 2016
Rated 5 out of 5 by FPfamily Lovely Stay
I visited with my family of six so we stayed in two rooms with three in each room. We had an excellent experience at this Le Meridien. It is so close to Picadilly Circus and the Westminster area is in walking distance. Tube entrance is a few doors down on the circus, and bus stops right across the street. We were here for sightseeing and the concierge was very helpful. Our SPG status included access to the lounge for breakfast, tea, and appetizers with the most genuine, knowledgeable, and helpful host, Domenico. The entire staff, front desk, and housekeeping, couldn't have been nicer and more patient. The hotel and rooms are lovely. The carpet in the rooms was always clean but a bit worn. However, so are the rugs in the castles and palaces- it adds character! The rooms were kept clean and neat. We had a really lovely stay and look forward to returning someday!
August 13, 2016