Rated 4 out of 5 by Doctor32 Stay at Le Meridien Piccadelly Hotel
The location is excellent. Sleep is very comfortable and sheets are soft of good quality and clean.
The breakfast buffet was excellent and the quality of food is superb.
The front desk staff were very friendly.
July 9, 2014
Rated 2 out of 5 by Nancy100 Great Location but Needs Updating
Location is great and common areas are fine but our room (801) needed updating. TV in bedroom didn't work which was reported to staff but it was not fixed. Water collects on edge of tub and goes all over floor when showering and 2 of the 4 allotted towels must be used to mop up the floor. Our daughters were in a different room which was nicer. Wifi in room was free but nearly impossible to connect to!
July 7, 2014
Rated 5 out of 5 by Golfchina Excellent Location
My wife and I just finished a great cruise holiday and want to enjoy our relaxing weekend in London by using our redeem points. Great room and what a fantastic location to suit our need. Wonderful staff and good concierages.
July 5, 2014
Rated 5 out of 5 by Enjoyedit Meridien Picadilly
Thank you to the Picadilly team. You know how to make people feel welcome and appreciated. This includes the front entrance to the concierge, front desk, club lounge, terrace and can't forget the rooms staff. The morning greeting and the evening turn down. Thank you
July 5, 2014
Rated 1 out of 5 by Unsatisfied321 Substandard
This hotel is not guest friendly. The health club is poorly staffed by unfriendly workers. Even the bellman doesn't know the area very well and cannot give sound advice on restaurants. We could not find the concierge when we were in search of information. As platinum guests we could not check into our room until 6:30pm. We had to wait until the guests in our room were ready to leave. I would NEVER recommend this motel. This is not a family friendly hotel which is fine. I wish I had known that prior to travel. The hotel should state that children are not welcome. This hotel does not accommodate SPG members in ANY form or fashion.
March 18, 2014
Rated 5 out of 5 by Enjoyedit Great Stay with the Meridien London
Thank you for the team and family at the Meridien Picadilly. Once againn the stay was great and as always the staff were very welcoming.
To the complete team from the the minute I walk through the door to the time I exit every person on the team always with a smile and a greeting. Thank you for making it a great stay
July 2, 2014
Rated 5 out of 5 by JohnCManhattanbeachCA Staff goes above and beyond
I cannot begin to tell you of my experience with this amazing staff...I had an upgrade (suite) this past August with my wife and two children. Looking forward to all of the historic sites we began our 5 day stay. i chose this hotel as they are one of only a few hotels that are centrally located AND have a swimming pool, which for my kids is almost a must have ...The hotel is centrally located and less than 100 yards from the Piccadilly underground which became our gateway to this fabulous city. We were having a blast. Now here is where the fun started. On only the second day I was struck with a crippling pain in my back and stomach...Vomiting heavily, we thought I had food poisoning. My wife called down to the front desk and the staff called a Dr. who within 15 minutes was examining me in my room...His advice - get rushed immediately to a hospital. The staff arranged for a taxi and I hobbled in to it to the horror of my young children and was taken to the local hospital. It was determined that I had an abnormally large Kidney stone and that I required immediate surgery. Mind you we were heading to Monte Carlo in 3
days on the Eurostar train. Well I was admitted to the hospital where my wife stayed with me...I was in extreme pain, in a foreign country, and my 12 and 9 year old girls were back at the hotel. This was turning into a a nightmare vacation.
Here's where the hotel staff kicked into high gear. They assured us they would drop in and ensure our children were OK that first night. they provided our children the peace of mind of round the clock emergency support for any of their needs, they provided genuine care and compassion. And to my children's delight the staff also provide milk and cookies before bed! My children became regulars at breakfast and snack time - sometimes having to eat by themselves while my wife visited with me and the kids were soon minor celebrities with the staff. My wife stated that every day without fail all of the staff whether housekeeping, maintenance, concierge, or hostess/waiters would greet her by name with well wishes. She had no idea how they all learned who she was over the period of one day. I ended up being in the hospital for 3 and 1/2 days. Le Meridien staff called ahead to Monte Carlo and handled all of the hotel cancellations without me incurring any penalty cancellation fees. They also took my 5 day Monaco stay and simply converted it so I could convalesce "post-op" at Le Meridien Piccadilly in our same upgraded suite. They also handled the arrangements with Eurostar train and worked out an unheard of partial refund of my non-refundable train tickets. If you have ever dealt with Eurostar you will know what a feat this is!.
I finally returned to Le Meridien where the staff had flowers, gourmet chocolate, and plenty of much need water waiting for me in my room. After about a day or two I was up and around and while admittedly at a much slower pace, began to enjoy the London sites...For me this type of treatment is unheard of in the fast pace, "make a buck at any cost" day and age we live in...and there is no where else I would even think to stay
in London if and when my travels take me back there again...by the way the indoor pool and the spa were also very nice amenities!!!!
And Finally my family would like to thank these fine employees ( forgive the spelling), night duty mgr Maria Dessi , Concierge team Luis Cano, George Cosgrove, and the entire Club lounge team especially Andrea Zelles who is one of the most kind, personable hotel employees I have come across in any of my travels both business or pleasure...I hope this note finds it way to a desk of an Starwood/SPG regional manager or
president sometime/somewhere in the future.
Thank you all again for getting a rather horrific vacation back on the tracks!.
January 28, 2012
Rated 5 out of 5 by Canoehead The SPG Guest Liaisons make this hotel
How a hotel responds to one's needs is the true measure that differentiate's a good hotel and a great one. Staying on SPG points, we were checked in to a very small room our first night (definitely avoid the "01" rooms) but were too tired from our day of travel to ask for a change. Thomas Duxler, the Guest Liaison Manager and his peers resolved our situation wonderfully by moving us and transferring our luggage to a larger room for the next two nights. We couldn't be more satisfied and will recommend this hotel to others.
June 28, 2014