Rated 4 out of 5 by bjarkka Great location
Location was perfect for shopping. Rooms were a bit worn out but clean and the beds were good. Breakfast was super.
October 20, 2014
Rated 3 out of 5 by jekj jekj
the room was very, very small and dark and not for two person and not for 450 pound
October 20, 2014
Rated 3 out of 5 by Kellsi Annoying mistakes...
A few things happend, that should not be happening in a hotel of that class:
1) Turn down service came the first night, never to be seen again (the following two nights no service, chocolate etc)
2) My brekfast was included in rate, staff at breakfast said it wasn't, had them double check, still said it wasn't, reception then - after my intervention with booking receit - had to admit it was. On the third day same discussion again at brekfast...
3) Minibar: Half empty bottel of Mineral Water included, which I found rather disgusting and me me mistrust the rest of the fill
4) Cleaning staff forgot cleaning utensil in my room - I let it ly there on the carpet to see what will happen. Nothing did - when I checked out, it was still there...
June 27, 2014
Rated 5 out of 5 by SteveandNancy We really enjoyed our stay
LeMeridien is in a great, central location. The room was a nice size and very comfortable.
October 15, 2014
Rated 4 out of 5 by ClubLounge814 Hotel in great location
The Hotel was in a great location, staff were good, especally the front desk staff. My room was nice and comfortable.
I was alittle disappointed with the Club Lounge. As I was there for business there were alot of families using the Club Lounge and I found if very different to other Club Lounges I have been to. I have travelled with my family before so I understand families wanting to use the facilities but when you are there on business, I think there should be a section for only the Business Traveller.
August 18, 2014
Rated 2 out of 5 by letitbe Tired rooms.
The hotel is showing wear and is in need of updating. We prepaid and upon check-in were "upgraded" to a club room which was so ridiculously small two people could not stand at the same time in parts of the room. The rug needed vacuuming and the room smelled of cigarette smoke. After much complaining and a not so happy dismissive front desk we changed rooms. Also, it seemed the entire hotel was always too humid, the air conditioning just didn't work properly.
September 9, 2014
Rated 3 out of 5 by CC21122012in Attitude of Duty Manager/ Laundry Service Mistakes
1. I have sent my linen table mat for wash and requested 'strong starch', they came back only washed and pressed, no starch at all. Due to late hours, there is nothing they could do for me. When I checked out, I realized they charged me 'dry clean' for my laundry which I only requested normal laundry. I couldn't have time to wait for their action due to tight departure time. 2. My room is reserved by my colleague with his name, when I checked in, I expect my room will be changed under my own name. After 10 mins of unsuccessful logging into wifi, i called for help, the front staff's explained the system is registered with MY ROOM number and MY COLLEAGUE's last name; I don't understand why it is like that, my room is under someone's last name, but they put me as 'accompany' with... (my colleague), the staff's attitude is unpleasant when I asked for reasons, then he passed me to the duty manager when I wanted to make a complaint on his attitude, I was stunned to have the duty manager on that evening, Mr. D. M, who has the exact attitude towards my enquiry regarding the system, which caused me inconvenience. Believe or not, I go hung up by the duty manager, by saying 'sorry, there is nothing we could do about it, it is how the system works, have a good day!' (click!) As a platinum member and stayed in numerous SPG hotels, this is the worse ever experienced. What a shame!
September 25, 2013
Rated 5 out of 5 by Canoehead The SPG Guest Liaisons make this hotel
How a hotel responds to one's needs is the true measure that differentiate's a good hotel and a great one. Staying on SPG points, we were checked in to a very small room our first night (definitely avoid the "01" rooms) but were too tired from our day of travel to ask for a change. Thomas Duxler, the Guest Liaison Manager and his peers resolved our situation wonderfully by moving us and transferring our luggage to a larger room for the next two nights. We couldn't be more satisfied and will recommend this hotel to others.
June 28, 2014
Rated 3 out of 5 by Michael1967 Great Location, but needs further renovation
This hotel is very conveniently located in the heart of London, close to many sight seeing spots. If you travel on business there are better places, less busy, easier to reach by taxi and closer to the City. The Lounge is a little small and can get very busy at times. Many rooms definitely need a renovation. The newly renovated ones are nice, but some older ones are not worth the mainly high prices. Unfortunately a common standard in London, but overall this hotel is still better than many other upscale, but non-luxury places.
May 23, 2014
Rated 3 out of 5 by unhappy101 what a trip
Being a platinum member, I would expect more from the front desk staff than I recieved. I informed two of them of my status and neither one bothered to mention that I could check in with the SPG desk around the corner.
I had trouble receiving information out of them and getting our rooms as required.
the staff on the concierge floor was the least unfriendly. I asked for egg whites in addition to the buffet and was brought anything but just the whites.
our TV in our room was so far across the room, I needed binoculars.
Your concierge told us the best exchange rate was next door, only to find out they are the worst and felt as if we were scammed.
toilets were hard to flush
water in the shower, was hard to turn off. trying to find just the right place for it to stop was a challenge.
July 22, 2014
Rated 5 out of 5 by LawyerCat Great location, great service, great place
I've stayed here a few times on business, this time was for pleasure with my family. There was an issue with our first room and the hotel was entirely booked up so they couldn't move us. They made up for that the second night in an elegant way that allowed us to focus on how much we were loving the trip. The beds are comfortable and the rooms are isolated away from the elevators by doors in the hallway which is huge for travelers who might have jet lag. The breakfast is ample and you will be able to carry yourself through the day with it. The location can't be beat for both pleasure and work travel as well as shopping on Regent, Bond, and Oxford Streets, and you can take the Piccadilly Tube line directly from Heathrow which saves you L50 on the trip if you're so inclined. I love it here.
July 24, 2014
Rated 3 out of 5 by Unhappy88 Average SPG Property
I am SPG Platinum and stay in many hotels. This was a very ordinary hotel in a superb location. Check-in was unbelievably basic and lacking in friendliness. No Platinum recognition other than key envelope. Hotel is old and dark. Rooms are quite old and quite poor. The Club Lounge is also very basic and honestly not worth bothering with. The breakfast selection is as basic as can be. I didn't even bother with evening cocktails as I had no desire to spend time in the lounge, even with 'free' booze on tap. My family were in an Executive Suite which suited us as it had a sofa bed. Lounge is a good size. Showers over the bath in both bathrooms. No separate shower cubicle. No welcome note from the hotel GM nor any other communication from any manager. My stay was on SPG points. In summary, a very forgettable experience.
August 13, 2014
Rated 5 out of 5 by steve393 Wonderful Staff, great tourist location
From the moment our feet hit the curb in front of the hotel we were greeted with a smile and made to feel welcome. We were very happy to be upgraded and have access to the club lounge as SPG Platinum members. We had a small issue with the plumbing, but it was promptly fixed and we received a follow up call from guest services later to ensure it was looked after. Only area for improvement would be the comfort of the bed. On a bright note this hotel had the best front door staff around always there to help, chat and smile
June 21, 2013
Rated 4 out of 5 by jemctag Great location
Our third stay here at the LM Piccadilly. Nice hotel in a great location a block away from Piccadilly Circus and an easy walk to major attractions and the West End Theater District.
We arrived around 9am and our room was available. Check in was a breeze. Our room was nicely appointed on the 8th floor with a large bathroom, king bed and sofa.
A nice touch was the ability the plug in to charge our phones, IPads, etc., through the USB port station on the desk. Although equipped with adapters, this feature was very convenient.
The club lounge on the Mezzanine level was very comfortable and well stocked for breakfast and evening snacks. Staff in the lounge, as well as front desk and concierge was very pleasant and professional.
Can't beat the location. Will return again.
December 27, 2013
Rated 5 out of 5 by Lexasan Very helpful and professional staff
I stayed here a while on a business trip, and must say that this hotel is excellent. The staff was caring and professional, and the hotel is in an excellent location. It's within walking distance of theaters, shopping, Hyde park and the Palace, and a wonderful selection of restaurants. Also, make sure to visit the 2nd floor restaurant and balcony for a relaxing afternoon tea. I will definitely stay here again.
September 1, 2014
Rated 1 out of 5 by JRGVMI80 Worst stay at a Starwood hotel in all my years as an SPG member.
Upon arrival, "upgraded" to a Jr suite on 3 that faced three walls and was dark with no view of the sky. After being told no other rooms were available (why upgrade?), we were moved to a room on 9 with four portholes for windows, all at waist height (had to squat to see out). We were finally put in a club room on 2, with a very comfortable layout, right above a construction site, with a tv that did not operate properly, no clock radio, no newspaper delivery, a missing bed sheet and a broken safe.
On the second of our two night stay, construction work woke us at 2:00 am. My call to the desk was met with derision.
For this I paid nearly 400 GBP/night.
Upon checkout, the manager offered no concession, asking if he could give starpoints. What he should have given was a refund.
Based on this stay, I am seriously considering terminating my SPG membership.
August 22, 2014
Rated 4 out of 5 by 457n68r768768 Difficult to make an emergency exit from
It's difficult to exit this hotel in the event of an emergency, which is why I'll never stay here again unless they book me on the 2nd floor. Some staircases end on the 2nd floor so once you reach the 2nd floor you need to walk the floor to locate another staircase, go up some additional stairs, to eventually find stairs down. I booked a lower floor for this very reason, wasn't given the 2nd floor, and low and behold the fire alarm went off and we needed to exit the building.
July 23, 2014
Rated 3 out of 5 by XZ05 Review
1) noone at the reception told me what time is the breakfast and at which floor. 2) still can't figure out why internet in the room is for extra charge 3) I have faced some problems with internet connection and contacted reception, and was promised that someone would call me back, but noone did. Issues were resolved eventually 3) could not open windows, but I understand this is common for many hotels 4) instead of king size bed, as was written on my reservation, I have got a twin room.
June 28, 2014
Rated 4 out of 5 by Hansong Great location
Location : Very good
Service. : Good
Facility. : Old
Internet :: Very poor (room)
Price. : Not cheap
October 2, 2014
Rated 1 out of 5 by Horriffic Worst Experience Possible
As a long standing member of Starwood (2002) we have grown to believe LeMeridien hotels are one of our favorites and that we expect to be treated in a manner that reflects well of the brand. This stay, and hotel and its staff, have changed our opinion so greatly, that we may never stay in this brand of hotel ever in the future. Beginning with our paying for rooms at top rate, to avoid any possible point use, and being put in a room that does not accommodate our family, and being told we were getting the best possible rooms on check in. Later to find out, that these were the worst rooms in the hotel and the staff knew it.. We began with the fact that there is no place to stop except in traffic, to unload family members and luggage, to limited to no no help from staff. This being the best part of our trip, is crazy, because my husband had 15 blocks to walk back from valet parking at 90 pounds a night, but the bellmen gave him the history of the hotel and several sites along the 15 block walk back. Next, we were to be in a king room with a junior suite attached. The room we were put in had bared windows, looked over the back alley of the air conditioning unit, and the garbage of shops below, had electrical issues, shower did not work correctly and beds were double size in "King "suite, and one king, and an army cot in the suite,in the junior suite. Several key things to note, do not waste money for the club level, as they have little to nothing to eat or drink and are not kid friendly (ages 13,14,17). In addition, children and adults are required to be literally watched by a pacing staff member in the pool area. Children under 16 are not allowed in hot tub at all even with an adult and the policies in writting on the wall and in the area do not reflect what is being told. Creepy as an adult to be watched by a live person.. thats an understatement. Either way, complaints about discrepancies regarding anything, at any level of this hotel, from front office staff, to managers over the club level (Coffee and tea not working.. no milk or food for kids, and no accommodations for allergies)to the manager of the concierge. Although he tried, his staff member did not follow his instructions, costing us largely. This was for a special dinner, our last night for a VIP boat trip, as it was never called in. I simply inquired about time to leave and car transfer, and was told it was never booked and they had nothing left. With that, dressed up and ready to go with no tickets , i went around the corner to the shop for tickets, and purchased from the vip pass that the hotel "did not have" and paying less for better tickets. Then heading back to change to have a car waiting.. which was also to be coordinated,..was not there and all 5 of our family squeezing dressed up for our beautiful night, the cab driver dropped us 1.5 miles from our cruise. We ran in heels to catch a 700 GBP VIP cruise that left without us! Best part of the trip was the restaurant on the water, opened for our family to get out of the rain, and blessed us with an amazing last night..on a boat that went nowhere, but a caring staff that cared so well for our family. The hard part was returning to this hotel, and finishing the dealings with the add of costs, problems and ending with my stating to a head manager, "I bet you can't wait for our family to leave her answer was yes, can i help you out the door!! You should never consider this hotel..and the saddest part, is we have never been treated so poorly, accused of things being our issues and "not theirs" and have always been the "favorite" family that nobody wants us to leave. This trip cost tons in dollars and in faith in the Starwood and LeMeridien.
May 28, 2013
Rated 5 out of 5 by vistor20131 Great Stay
Thank you very much for a great stay at your hotel. I do want to say a particular thank you to the staff who turns down the rooms every evening with a smile and their "sweet" chocolates. Also to the staff that had the room dressed up every day ready for my return.
Thank you again.
September 20, 2014
Rated 5 out of 5 by Pakelekia Comfort & Friendliness
We always stay at Le Meridien Piccadilly in London. This time was the best as we were upgraded to a very comfortable and quiet suite with a view of Regent St. (but hardly any traffic noise). Staff was outstanding in every respect -- always greeting us warmly. The lounge staff work very hard. My only concern is that the food offers in the lounge used to be better. However, the outdoor bar on the 2nd floor became a favorite place for a night cap!
August 6, 2014
Rated 5 out of 5 by JBerro21 All-around Great Experience
My wife and I were in London for the weekend and decided at the last minute to stay here. We were able to book using points at the last minute and it was a great decision. The staff was amazing, we were granted early check-in at 10am, the room was outstanding, and the location couldn't have been better. Hotel is in close proximity to great sights and nightlife, lots of really fun bars and restaurants. We highly recommend staying here if you are in London.
July 28, 2014
Rated 5 out of 5 by picc Great Stay!!
This Starwood property is gorgeous. It is centrally located, so great for the traveler wishing to see the sights of London. We loved the blend of traditional and modern decor. The club lounge was well stocked and attended. Our two nights in London en route to Germany were absolutely perfect. Our beds were very comfortable and we all slept well. The easiest transition to a new time-zone ever. Thanks for the wonderful experience. We will return!
August 4, 2014
Rated 5 out of 5 by newegg Great Value In Central London
Well, I usually prepare myself to be underwhelmed when it comes to London hotels. High prices, small rooms, outdated facilities and charges fro everything. But I stayed at this hotel for 10 nights and came away thinking it was a very good value and is extremely comfortable. Its not a place for over-the-top luxury, but everything is just right. The staff is wonderful and my room was spacious and comfortable, even though I did not get a suite. The location is perfect. Everything you could want (and I mean everything) seems like is a very short walk away. Club lounge was excellent and so was teh internet access. Special thanks to Julia at the front desk, who did my check-in and check-out. I took the red-eye flight in and arrived at the hotel at 10:00 am that day to drop off my bag before going to the office. She was nice enough to give me my room early, which allowed me to prepare for my first day better. That was unexpected and very important to me... Thanks!
September 11, 2014
Rated 5 out of 5 by Andrew29 It's the Staff
Like most central big city hotels this one has all that you would expect. It is the staff and their personal warmth that make the experience different. Everyone I met were welcoming, professional and helpful. This applied to the bell men, reception, service desk, and room service.
September 15, 2014
Rated 4 out of 5 by maddoggss Awesome Hotel in Great Location
The LeMeridien Piccadilly is in an awesome location, has unique charm, great views, and beautiful swimming pool. I was so pleased with the check-in experience and was offered an awesome top floor room with a view of the city. I could not ask for anything better! It helped to make my visit to London really special.
I chose the LeMeridien since I wanted a more traditional hotel with full offerings in a location that was close to everything and had good night time options.
I found my room to be very clean and the bed very comfortable. It's an older hotel so everything isn't new. There were a couple of things not working, but the staff corrected when requested.
I definitely recommend this hotel for a person's first visit to London or a repeat visit. I know I would definitely stay at this hotel again.
Don't pause....book it!
July 9, 2014
Rated 5 out of 5 by Ads72 Best location in London
Great hotel to stay at for business of holidays. Location couldn't be better. Love the breakfast each morning. A very inviting atmosphere. Gym is 24 hours which is a big benefit with jet lag. I also now catch a train in from Heathrow which is about 50 minutes and gets me to about 200 feet from the hotel. Lastly, I have had 4-5 stays this year and one particular front desk manager always makes sure my stay is an excellent experience.
July 27, 2014
Rated 5 out of 5 by Walt First-rate staff, facilities, experience
When a Hotel tries hard to please, it shows. With Le Meridien Piccadilly, you see it and feel it everywhere. No attitude really, rather a personality. Second visit, and I highly recommend new, remarkably well done Floor One rooms overlooking the front of the Hotel.
Location for West End, Central London attractions can't be beat. Doormen, Front Desk and Concierge rank among the best on the planet. POOL, Spa, restaurants -- all are here for you and/or your family.
May 27, 2014
Rated 5 out of 5 by HelenH Elegant style with a modern twist & impeccable service.
Beautifully furnished room with modern decorations & everything thought out to the last detail. Waterfall shower & a fabulously comfy massive bed. Even the shower cap fit & there was a spare plug socket by my bed! . The staff couldn't have been more welcoming or attentive even though we paid a budget price. Location is superb, near Oxford St, Soho & Leicester Square. A bit noisy at night, but it was a Saturday night, I couldn't really expect less. Will def stay again!
June 10, 2013