Rated 5 out of 5 by AstridH Perfectly located!
When you are an spg member you have high expectations anyway and the hotel and the friendly staff meets all of them. We had no reason to complain, everything was perfect!
August 17, 2014
Rated 3 out of 5 by Unhappy88 Average SPG Property
I am SPG Platinum and stay in many hotels. This was a very ordinary hotel in a superb location. Check-in was unbelievably basic and lacking in friendliness. No Platinum recognition other than key envelope. Hotel is old and dark. Rooms are quite old and quite poor. The Club Lounge is also very basic and honestly not worth bothering with. The breakfast selection is as basic as can be. I didn't even bother with evening cocktails as I had no desire to spend time in the lounge, even with 'free' booze on tap. My family were in an Executive Suite which suited us as it had a sofa bed. Lounge is a good size. Showers over the bath in both bathrooms. No separate shower cubicle. No welcome note from the hotel GM nor any other communication from any manager. My stay was on SPG points. In summary, a very forgettable experience.
August 13, 2014
Rated 5 out of 5 by JohnCManhattanbeachCA Staff goes above and beyond
I cannot begin to tell you of my experience with this amazing staff...I had an upgrade (suite) this past August with my wife and two children. Looking forward to all of the historic sites we began our 5 day stay. i chose this hotel as they are one of only a few hotels that are centrally located AND have a swimming pool, which for my kids is almost a must have ...The hotel is centrally located and less than 100 yards from the Piccadilly underground which became our gateway to this fabulous city. We were having a blast. Now here is where the fun started. On only the second day I was struck with a crippling pain in my back and stomach...Vomiting heavily, we thought I had food poisoning. My wife called down to the front desk and the staff called a Dr. who within 15 minutes was examining me in my room...His advice - get rushed immediately to a hospital. The staff arranged for a taxi and I hobbled in to it to the horror of my young children and was taken to the local hospital. It was determined that I had an abnormally large Kidney stone and that I required immediate surgery. Mind you we were heading to Monte Carlo in 3
days on the Eurostar train. Well I was admitted to the hospital where my wife stayed with me...I was in extreme pain, in a foreign country, and my 12 and 9 year old girls were back at the hotel. This was turning into a a nightmare vacation.
Here's where the hotel staff kicked into high gear. They assured us they would drop in and ensure our children were OK that first night. they provided our children the peace of mind of round the clock emergency support for any of their needs, they provided genuine care and compassion. And to my children's delight the staff also provide milk and cookies before bed! My children became regulars at breakfast and snack time - sometimes having to eat by themselves while my wife visited with me and the kids were soon minor celebrities with the staff. My wife stated that every day without fail all of the staff whether housekeeping, maintenance, concierge, or hostess/waiters would greet her by name with well wishes. She had no idea how they all learned who she was over the period of one day. I ended up being in the hospital for 3 and 1/2 days. Le Meridien staff called ahead to Monte Carlo and handled all of the hotel cancellations without me incurring any penalty cancellation fees. They also took my 5 day Monaco stay and simply converted it so I could convalesce "post-op" at Le Meridien Piccadilly in our same upgraded suite. They also handled the arrangements with Eurostar train and worked out an unheard of partial refund of my non-refundable train tickets. If you have ever dealt with Eurostar you will know what a feat this is!.
I finally returned to Le Meridien where the staff had flowers, gourmet chocolate, and plenty of much need water waiting for me in my room. After about a day or two I was up and around and while admittedly at a much slower pace, began to enjoy the London sites...For me this type of treatment is unheard of in the fast pace, "make a buck at any cost" day and age we live in...and there is no where else I would even think to stay
in London if and when my travels take me back there again...by the way the indoor pool and the spa were also very nice amenities!!!!
And Finally my family would like to thank these fine employees ( forgive the spelling), night duty mgr Maria Dessi , Concierge team Luis Cano, George Cosgrove, and the entire Club lounge team especially Andrea Zelles who is one of the most kind, personable hotel employees I have come across in any of my travels both business or pleasure...I hope this note finds it way to a desk of an Starwood/SPG regional manager or
president sometime/somewhere in the future.
Thank you all again for getting a rather horrific vacation back on the tracks!.
January 28, 2012
Rated 1 out of 5 by Unsatisfied321 Substandard
This hotel is not guest friendly. The health club is poorly staffed by unfriendly workers. Even the bellman doesn't know the area very well and cannot give sound advice on restaurants. We could not find the concierge when we were in search of information. As platinum guests we could not check into our room until 6:30pm. We had to wait until the guests in our room were ready to leave. I would NEVER recommend this motel. This is not a family friendly hotel which is fine. I wish I had known that prior to travel. The hotel should state that children are not welcome. This hotel does not accommodate SPG members in ANY form or fashion.
March 18, 2014
Rated 4 out of 5 by ProfG Very comfortable central london hotel
Lovely hotel, great location for most central london attractions. Good bar, but the cocktails could be a bi stronger for the price! Polite and friendly staff.
August 10, 2014
Rated 1 out of 5 by Cheerio Staff
It was not possible to leave something in the luggage room overnight, ridiculous...
August 10, 2014
Rated 4 out of 5 by nektaria91 Could Be Better
Stayed here this weekend with 3 other friends. Hotel is in a great location as it is so close to the tube and also others means of public transport. hotel itself was very nice we had a relaxing spa treatment. Sadly the Jacuzzi was out of service. we ordered lunch which was very tasty and they had a wide selection of fresh fruit juices. I wasn't very impressed with the rooms though. Our room was a lot a smaller than our friends but were somehow in the same category and price. Our door had a bit of an issue closing and the furniture was a bit dated. its a shame because that was very disappointing. I did also request rooms next to each other or joining which we didn't get. I had made the booking in advance so again that was sad.
August 4, 2014
Rated 5 out of 5 by Pakelekia Comfort & Friendliness
We always stay at Le Meridien Piccadilly in London. This time was the best as we were upgraded to a very comfortable and quiet suite with a view of Regent St. (but hardly any traffic noise). Staff was outstanding in every respect -- always greeting us warmly. The lounge staff work very hard. My only concern is that the food offers in the lounge used to be better. However, the outdoor bar on the 2nd floor became a favorite place for a night cap!
August 6, 2014