Rated 1 out of 5 by PCUK Great location, terrible hotel
Whilst the location is fabulous the hotel is poorly run with ineffective staff and very poor rooms and facilities. It needs an overall refurb. I would not stay here again and for what you are paying there are much better hotels around.
October 14, 2016
Rated 3 out of 5 by touchdownjj Location, location, location
The location is fantastic, Le Meridian is steps away from Piccadilly Circus, and the underground station. The room is old, and seriously needs some make-over.
My Platinum status was recognized, where I was upgraded to a deluxe club room, with high ceiling, more spacious, and a good size bathroom.
But, the hotel room is old, and aged, and desperately need upgrades.
October 9, 2016
Rated 1 out of 5 by Simon1974 Very poor
On check-in at the supposed "guest relations" desk, the staff member was unhelpful and unfriendly. No recognition of SPG Plat 100 status. No welcome to the hotel. No "oh its your birthday and your ambassador sends her regards". No "oh I see you're a returning guest; welcome back". Just a vacant glare of someone who hates their job. I so miss David M, the great guest relations manager.
We stayed in an executive suite. The first room they put us into was unclean and freezing. The supposed heating was actually pouring out cold air. They moved us to another room which was clean (refurbished) but freezing. Thankfully the nice and friendly duty manager Sari organised some portable radiators.
We ordered some snacks - hot waffles that were cold and a jasmine tea served in a pot that smelled of coffee. It took them over five minutes to answer the phone when they took the order and over 45 minutes that bring the items. The room service waiter looked so miserable and depressed that he must have hated his job. He also hung around for a tip despite having taken 45 mins to bring the order. Very unprofessional.
For breakfast they totally messed up the order. It took over an hour for it to arrive. When it came they only brought one breakfast rather than two (despite me having a conversation above putting some items for one of the two breakfasts on the side). The fried eggs were cold and solid despite me asking for them runny (sorry I didn't explicitly mention I wanted the food hot - shouldn't really have to). They forgot the toast. When the finally brought the second breakfast it was missing the hash browns. The duty manager said they would not charge us for the breakfast. I told her it was included in our rate, which it was.
We had asked for late check out at 4pm. At 4pm on the dot they knocked on the door to tell us to vacate the room. We were already by the door with our cases. They did not offer to help with the luggage.
On checkout they tried to charge us for the breakfast. I said it was included in the rate and in any event was so disgusting that the manager said she wouldn't charge us. It's not too much to ask for that the food is edible, is delivered timely and is not charged for when it shouldn't be.
On leaving the hotel none of the staff offered to help us with the luggage.
Overall this hotel was a disgrace. For the same money we could have stayed in any other five star hotel in the Starwood group, in a suite. We will not be returning. The hotel should be downgraded to a category 4 at best.
October 8, 2016
Rated 5 out of 5 by SKkulkarni Perfect Stay
This is excellent property, in the heart of city. Staff is very excellent, Special to mention about Azad, phenomenal and very friendly client facing person. Azad was just perfect and represent the real SPG chain is known for.
October 7, 2016
Rated 3 out of 5 by shisza Great location let down by the basics
Can't really beat the location. However I felt the room comfort was quite average.. room very standard and quite dark, and very think walls meant the quality of my sleep really impacted (though jetlag played a role too). Was not wowed but would say the hotel offers solid average standard.
October 5, 2016
Rated 4 out of 5 by Mats56 Always at home
very convenient place in the centre of Picadilly but
very calm in the room. Even with free night with the award, thanks for upgrading to the Jr Suite which was enough for my stay alone.
October 4, 2016
Rated 5 out of 5 by onthebass Great staff, perfect location
If only all SPG properties were this great. Not much to dislike about the Meridien. Ok, the room views are non-existent at the rear of the building but aside from that it's very clean, staff always welcoming and the location is perfect. I look forward to my stays in London when I know I'm staying here.
October 3, 2016
Rated 5 out of 5 by Globetrotter88 Well appointed with great location
In the heart of central London, a stone throw to Picadilly circus and close to all the great shows, restaurants and shopping. A short walk to the strand a quick taxi hop to the city. The location is 1st class.
The hotel itself has great dining options and a lovely bar in the basement. For SPG top tier members there is the additional benefit of a club lounge which is available to club and suite room patrons. It's a great informal place to conduct short meetings away from the well appointed meeting rooms.
The rooms itself are modern with well appointed features, large modern up to date equipment and a comfortable bed with good lighting. A great place to recharge.
The jewel of this property got to be the well appointed gym in the basement with a proper steam room and a large swimming pool. Swimming in zone 1 central London is a conversational piece itself.
October 2, 2016