Rated 5 out of 5 by JBerro21 All-around Great Experience
My wife and I were in London for the weekend and decided at the last minute to stay here. We were able to book using points at the last minute and it was a great decision. The staff was amazing, we were granted early check-in at 10am, the room was outstanding, and the location couldn't have been better. Hotel is in close proximity to great sights and nightlife, lots of really fun bars and restaurants. We highly recommend staying here if you are in London.
July 28, 2014
Rated 5 out of 5 by Ads72 Best location in London
Great hotel to stay at for business of holidays. Location couldn't be better. Love the breakfast each morning. A very inviting atmosphere. Gym is 24 hours which is a big benefit with jet lag. I also now catch a train in from Heathrow which is about 50 minutes and gets me to about 200 feet from the hotel. Lastly, I have had 4-5 stays this year and one particular front desk manager always makes sure my stay is an excellent experience.
July 27, 2014
Rated 5 out of 5 by HappyCustomer11 Great Staff
The staff was great at the hotel. I made a mistake when I booked the room but the staff (Marley) corrected the mistake and got our vacation off to a great start. The doorman and concierge were always there to point us in the right direction. The location was great for visiting London. The pool and workout area were fantastic.
July 27, 2014
Rated 5 out of 5 by Ken0 This hotel is in the centre of London
The hotel is located very close to many great London features, the museums and arts, theaters, Shoppings etc..
July 28, 2014
Rated 3 out of 5 by Mandy0714 Late checkout has its problems
Location is great, room was updated although the building itself is old, a very nice SPG hotel as I had expected.
We had a suite, and I realized most people who booked the suite probably have gold / platinum status with SPG as well like myself, which means they are guaranteed late checkout at 4. The problem with that is, we didn't get our room until 6:30 because the previous guests checked out late. And on the day of our checkout, house keeping kept asking if we are leaving every time we walked out and our keys got deactivated early before we checked out, because they want to get the room back asap. It felt like we were being pushed to leave earlier.
July 17, 2014
Rated 5 out of 5 by LawyerCat Great location, great service, great place
I've stayed here a few times on business, this time was for pleasure with my family. There was an issue with our first room and the hotel was entirely booked up so they couldn't move us. They made up for that the second night in an elegant way that allowed us to focus on how much we were loving the trip. The beds are comfortable and the rooms are isolated away from the elevators by doors in the hallway which is huge for travelers who might have jet lag. The breakfast is ample and you will be able to carry yourself through the day with it. The location can't be beat for both pleasure and work travel as well as shopping on Regent, Bond, and Oxford Streets, and you can take the Piccadilly Tube line directly from Heathrow which saves you L50 on the trip if you're so inclined. I love it here.
July 24, 2014
Rated 4 out of 5 by 457n68r768768 Difficult to make an emergency exit from
It's difficult to exit this hotel in the event of an emergency, which is why I'll never stay here again unless they book me on the 2nd floor. Some staircases end on the 2nd floor so once you reach the 2nd floor you need to walk the floor to locate another staircase, go up some additional stairs, to eventually find stairs down. I booked a lower floor for this very reason, wasn't given the 2nd floor, and low and behold the fire alarm went off and we needed to exit the building.
July 23, 2014
Rated 3 out of 5 by EnglishMN 2nd room was good but..
Our first room was awful. Cramped and with a very small bathroom. We had a problem with the fridge which we called about multiple times. When they did visually inspect they just agreed it was broken.Our second room was much nicer.
July 25, 2014