Rated 5 out of 5 by Andrew29 It's the Staff
Like most central big city hotels this one has all that you would expect. It is the staff and their personal warmth that make the experience different. Everyone I met were welcoming, professional and helpful. This applied to the bell men, reception, service desk, and room service.
September 15, 2014
Rated 5 out of 5 by Mats perfect stay again at this hotel
This time, my stay at this hotel was too short arriving at the hotel at 23hrs and leaving at 7hrs, but the room was enough comfortable to take a sleep to recover. The room was upgraded as a spg guest and the staff was enough kind in the centre of London Soho. Thanks.
April 23, 2012
Rated 1 out of 5 by travelfrequent Small rooms & Poor Customer Service
Do not stay at this hotel if you are a starwood preferred member, it is the worst of the starwood hotels in London. Customer service is unsatisfactory, rooms are small and it is very
difficult to reach management in order to remedy an issue.
December 24, 2013
Rated 5 out of 5 by PALF our stay
This hotel is very well situated in the middle of London .We enjoy ourselves every time we come ,The staff are so friendly and recognise us when we visit it is a real home from home ,see you soon
April 2, 2014
Rated 4 out of 5 by Parker711 Fantastic gym and staff
One of the top 10% of gyms in the SPG brand. Staff went out of their way to make sure everything was well taken care of. Try to get one of their remodeled rooms - amenities are much better.
Club lounge is a great touch.
November 20, 2011
Rated 5 out of 5 by Cloud9 Location Location Location
The location of Le Meridien is superb. Subway and train access, both to local destinations and outside London are great. Near proximity to theatre district makes it easy to see plays. Staff was helpful in all ways.
June 19, 2013
Rated 5 out of 5 by Fox77 Great Hotel
Wonderful staff, from the front desk to the concierge to the club lounge staff. Everyone made my stay memorable. Another plus point is the great location, everything is within walking distance.
September 8, 2013
Rated 5 out of 5 by Tripp Returning again in nov. great hotel
We stayed here two years and received wonderful, first class service...so great that we are returning again in November for 6 nights to celebrate ...can't wait
August 21, 2012
Rated 1 out of 5 by BizTraveler999 Very disappointing
Low quality hotel all-around. Staff is very friendly, but that's the best and only thing this hotel has.
February 18, 2014
Rated 5 out of 5 by newegg Great Value In Central London
Well, I usually prepare myself to be underwhelmed when it comes to London hotels. High prices, small rooms, outdated facilities and charges fro everything. But I stayed at this hotel for 10 nights and came away thinking it was a very good value and is extremely comfortable. Its not a place for over-the-top luxury, but everything is just right. The staff is wonderful and my room was spacious and comfortable, even though I did not get a suite. The location is perfect. Everything you could want (and I mean everything) seems like is a very short walk away. Club lounge was excellent and so was teh internet access. Special thanks to Julia at the front desk, who did my check-in and check-out. I took the red-eye flight in and arrived at the hotel at 10:00 am that day to drop off my bag before going to the office. She was nice enough to give me my room early, which allowed me to prepare for my first day better. That was unexpected and very important to me... Thanks!
September 11, 2014
Rated 5 out of 5 by husker5 Great hotel
Easy check in. Staff friendly and helpful. Good continental breakfast area. Easy access to major tourist attractions.
June 29, 2013
Rated 5 out of 5 by CaptainP Excellent location, Great Service!
This hotel is in a great location in london. Excellent service, clean, staff. Great installations.
June 27, 2013
Rated 4 out of 5 by TimCT Wonderful Experience
Great job with the renovations. Helpful and friendly staff. Excellent location.
December 1, 2011
Rated 2 out of 5 by zb14 value for money
The hotel is too expensive for what you are offering.
September 15, 2014
Rated 5 out of 5 by Pianoman34 Excellent location and staff.
The first minute we arrived we were made to feel welcome. The doorman was pleasant and the male who served us at reception (Iliar .. sorry forgot his name but he was from Romania) was excellent. Although I am a gold member I didn't have to request a late checkout because it was offered.
The location is great and although the hotel is not as large or opulent as some ,it was clean and the room a very good size.
I would definitely stay here again because of its location and the friendliness of the staff. All the staff we spoke to were pleasant and most helpful. Thank You.
The bed was very comfortable and the pillows excellent.
June 16, 2014
Rated 5 out of 5 by LawyerCat Best choice in London
I've stayed here before and will stay here again. This hotel is pretty much everything you can ask for in a business location. It's incredibly central: Piccadilly Station is about 100 meters away and so you can get pretty much anywhere in Central London within 20 minutes. It's convenient to Heathrow: on the same line as the airport, it's a 45-minute ride which is quicker often than any other method and costing 1/4 or less of that price. The facilities are wonderful: I particularly like that the rooms are separated from the elevators by doors that the staff closes at night so you don't hear the noise. The restaurant is just the right combination of quick and unhurried. And for almost the first time ever I had a hotel where, when I removed the duvet from its cover because I find it too hot to sleep under, the cleaning staff didn't try to replace it but instead left it folded on the chair. If you're a pleasure traveler of course this hotel is within 15 minutes of all of Central London's attractions including the National Gallery, Buckingham Palace, the British Museum, the V&A and Natural History Museums, and of course the shopping on Regent, Oxford, and Bond Streets. My one negative, and it's a small one, is that the lobby is a bit small so when it's crowded it can feel a bit busy. The positive to that though is that because it's small you're also through it quickly.
September 15, 2014
Rated 4 out of 5 by GW2014 First Class Front Office and Concierge Team
I stayed at the Meridien for one night to see what it was like and will definitely stay at the Meridien again and will recommend it to colleagues. JOHANA at Reception checked me in at a very busy time but was courteous, professional and welcoming - not in an overtly impersonal way but as a consummate and experienced professional. VASCO (with the Concierge Team) was expecting me and assisted me with my car and escorted me to and from the Parking Garage and was very helpful with regard to the hotel's amenities and the area in general. JOHANA and VASCO are to be commended and they are impressive ambassadors for SPG and the Meridien London. Thanks to all the Team.
June 3, 2014
Rated 5 out of 5 by Lexasan Very helpful and professional staff
I stayed here a while on a business trip, and must say that this hotel is excellent. The staff was caring and professional, and the hotel is in an excellent location. It's within walking distance of theaters, shopping, Hyde park and the Palace, and a wonderful selection of restaurants. Also, make sure to visit the 2nd floor restaurant and balcony for a relaxing afternoon tea. I will definitely stay here again.
September 1, 2014
Rated 4 out of 5 by nektaria91 Could Be Better
Stayed here this weekend with 3 other friends. Hotel is in a great location as it is so close to the tube and also others means of public transport. hotel itself was very nice we had a relaxing spa treatment. Sadly the Jacuzzi was out of service. we ordered lunch which was very tasty and they had a wide selection of fresh fruit juices. I wasn't very impressed with the rooms though. Our room was a lot a smaller than our friends but were somehow in the same category and price. Our door had a bit of an issue closing and the furniture was a bit dated. its a shame because that was very disappointing. I did also request rooms next to each other or joining which we didn't get. I had made the booking in advance so again that was sad.
August 4, 2014
Rated 4 out of 5 by ClubLounge814 Hotel in great location
The Hotel was in a great location, staff were good, especally the front desk staff. My room was nice and comfortable.
I was alittle disappointed with the Club Lounge. As I was there for business there were alot of families using the Club Lounge and I found if very different to other Club Lounges I have been to. I have travelled with my family before so I understand families wanting to use the facilities but when you are there on business, I think there should be a section for only the Business Traveller.
August 18, 2014
Rated 5 out of 5 by JRDJ A wonderful stay, as always
Front office management, especially Stefan, went above and beyond to make my stay an enjoyable one. Thank you so much!
September 6, 2014
Rated 1 out of 5 by JRGVMI80 Worst stay at a Starwood hotel in all my years as an SPG member.
Upon arrival, "upgraded" to a Jr suite on 3 that faced three walls and was dark with no view of the sky. After being told no other rooms were available (why upgrade?), we were moved to a room on 9 with four portholes for windows, all at waist height (had to squat to see out). We were finally put in a club room on 2, with a very comfortable layout, right above a construction site, with a tv that did not operate properly, no clock radio, no newspaper delivery, a missing bed sheet and a broken safe.
On the second of our two night stay, construction work woke us at 2:00 am. My call to the desk was met with derision.
For this I paid nearly 400 GBP/night.
Upon checkout, the manager offered no concession, asking if he could give starpoints. What he should have given was a refund.
Based on this stay, I am seriously considering terminating my SPG membership.
August 22, 2014
Rated 3 out of 5 by Unhappy88 Average SPG Property
I am SPG Platinum and stay in many hotels. This was a very ordinary hotel in a superb location. Check-in was unbelievably basic and lacking in friendliness. No Platinum recognition other than key envelope. Hotel is old and dark. Rooms are quite old and quite poor. The Club Lounge is also very basic and honestly not worth bothering with. The breakfast selection is as basic as can be. I didn't even bother with evening cocktails as I had no desire to spend time in the lounge, even with 'free' booze on tap. My family were in an Executive Suite which suited us as it had a sofa bed. Lounge is a good size. Showers over the bath in both bathrooms. No separate shower cubicle. No welcome note from the hotel GM nor any other communication from any manager. My stay was on SPG points. In summary, a very forgettable experience.
August 13, 2014
Rated 4 out of 5 by GBMS Very good location
Situated in central London, clean, kind staff
September 1, 2014
Rated 5 out of 5 by Glowgirl1 Great Location with wonderful staff
This was our second stay in a 2 week period. We found the staff very responsive. We had club lounge access and found it very crowded. There was a family of 20 or so that overwelmed the staff and many of the other club patrons. There was another group that were staying at the hotel and brought people from outside to hotel into the club room for meetings. I don't know what the solution is. We felt so bad for the staff who knew that the other guests were upset and even angry because they paid the same for club room access for one as the other group did for 6 or 8 including children in one room.
June 5, 2014
Rated 4 out of 5 by KingBundy1 London trip
2 rooms booked and asked for connecting rooms which had been booked a while back through platinum ambassador. When arrived no connecting rooms, but rooms beside each other. Is this me or does this happen to everyone? Never get connecting rooms even though Platinum member!
A little annoyed, but what can you do basically. Heart of London, so location is excellent. Room needed fixing as one rooms floor was well wonky. Not what I expect from a Le Meridien hotel.
Club lounge was well crazy, too small and not enough staff. The staff tried their best, but never ending issues with crazy guests. They tried their best, but management need to do better.
Overall good hotel due to location.
July 26, 2013
Rated 4 out of 5 by Ruff Restaurant Disappointing
I had a dinner and invited my nephew and family who I had not seen for 20 years . His wife ordered a steak med rare and it came very well done .My steak was also overdone and very tough .immensely disappointing and embarrassing for me. Staff didv not seem too concerned .?
August 25, 2014
Rated 4 out of 5 by Lea44 This hotel in a great location, staff was friendly and tried to please.
My room faced the street but did not get noise from street, the maid service was noisy. The room was smaller than I expected but the bed was very comfortable. Upstairs restaurant had good food and delicious coffee. Service was cheerful but not as attentive as I would of liked.
I would return again as a central location near the hub of London.
August 21, 2014
Rated 4 out of 5 by MikeB52344 Great location and staff
The room was only fair, but maybe this is typical of British hotels. The food at the hotel restaurant was great, and the staff, especially Pablo, was very responsive and helpful.
August 26, 2014
Rated 5 out of 5 by Knuttis Excellent location, excellent sleep quality
You can't get a more central location in London, everything is within easy reach from this hotel. Staff is truly nice. Beds are some of the best I have ever experienced, and best of all, the hotel is quiet.
August 25, 2014