Rated 2 out of 5 by whipper This hotel has terrible bathrooms.
terrible bathrooms for a "5 star" hotel. Rooms are incredibly small and appear to have no sound-proofing at all as we could hear every word from the guests next door. Bathrooms are even smaller and more outdated. Great location though.
November 24, 2014
Rated 4 out of 5 by DianeDublin Excellent Experience
I have stayed at this property about 6-7 times and my most recent stay was the best by far. I get the impression staff are working very hard to ensure a high quality experience for guests. The lobby is small and sometimes in the past could get a little overrun by guests with big suitcases -- this time I was second in line to check in and a staff member immediately appeared from an ante-room to process my check-in on another computer. The room was immaculate and beautiful. It was also amazingly quiet. The breakfast was excellent. The location, of course, is incredibly convenient. As far as value, it's not a cheap hotel and I wouldn't expect it to be but I think its competitive position has improved. London hotel prices went up for the Olympics a few years ago and never came down. I found the value for money here in the current climate to be pretty good. That, coupled with my excellent experience on this stay, will lead me to book again when I have business in London.
November 22, 2014
Rated 2 out of 5 by bizzytraveler missing stars
great location with efficient staff, but the room we had (2x) are not to the standard of a 5stars hotel. The first one was very tiny, depressing, without daylight window. Fortunately the hot water didi not work, and we were upgraded in a exclusive room!?. This one was good in size, but too close from the central airconditioning system. It was like sleeping in the cabin crew near to the engine of a ferry boat. In the bathroom the lighting was a joke and with no air extractor. I let you imagine after a (hot) shower how the mirror glass looked like.. All this need a serious refitting to bring it back to a true 5 star hotels we can find in London or elswhere.
November 20, 2014
Rated 1 out of 5 by tuck66 Very noisy
Extremely noisy all night with doors slamming and people running up and down the hall.
Room had no fresh air at all (window looked straight out into the bar) and no natural daylight.
November 19, 2014
Rated 5 out of 5 by C711 Wonderful staff and great features.
The staff is always willing to help. The accommodations are good for both business travel and personal travel.
November 18, 2014
Rated 4 out of 5 by bpred47 Great location
This is a very comfortable hotel in an excellent location
November 17, 2014
Rated 4 out of 5 by LordH Excellent lounge service
As a platinum member, I really enjoyed using the lounge. I found the staff wonderfully nice and helpful. In particular, Domenico, who seemed to speak about 5 different languages, was a real gem who really made it a great experience for everyone when he was on duty.
In contrast to a few other reviewers, I thought the room was totally acceptable. No it's not brand spanking new, but it was clean and the bathroom seemed like it had been updated quite recently.
And I needn't talk about the benefits of the location (just look at the map).
November 16, 2014
Rated 5 out of 5 by YQRPlat Superb stay in a perfect location
I adore this property. The location is perfect, the facilities are excellent, and the staff are first-rate (especially the doorman and concierge crew).
I have experienced great Platinum treatment on each visit, this time perhaps the best of all.
The Club lounge remains excellent, is well-staffed and well-stocked, and is a great place to unwind.
I look forward to my return.
November 16, 2014
Rated 1 out of 5 by Glenn576576 Hotel has become very tired
My last visit to this hotel was 2012 and I do not recall it being this poor an experience. Rooms I was provided are dirty and in very, very poor state of repair. For the price charged which can only be supported by location, there was zero value. This will be my last stay at this hotel.
November 11, 2014
Rated 5 out of 5 by Harley52 Location
Perfect location for good time in London. Near best attractions
November 8, 2014
Rated 3 out of 5 by cam1205 Spacious room
It is rare to find a "double" now a days let alone Queen size beds as were in the "family" room. However the room itself was dated and could use refurbishing,. Also the bathroom sink area was inadequate. Overall the staff was very attentive.
November 3, 2014
Rated 2 out of 5 by TOBB Poor service
Hotel was Average. We were guaranteed a room with a view, when we checked in we were told we would be on the 9th floor, however when we returned later in the day to check in, this room had gone?? We were then promised we could move rooms for our second night, however, when we returned there were no rooms available. Very disappointing. The level of customer care was very poor we would not use this hotel again.
October 30, 2014
Rated 5 out of 5 by DanJane True Excellence
We have been visiting this hotel for 14 years. It is truly excellent. The staff is warm, welcoming, professional and competent. Everyone goes the extra mile to insure you have a wonderful experience. The food is delicious, the beds are comfortable, and the facilities are superb. The hotel is located in a perfect spot, making it easy to walk or take the tube to many places of interest. We have traveled all over the world, staying in many, many hotels. This one is our favorite - by far.
October 30, 2014
Rated 2 out of 5 by Jonathan890 Rooms are subpar and food is unsatisfactory
An old hotel that needs updating. Location is fantastic, but the rooms are subpar, even when upgraded and the food is unacceptable. Was told by staff breakfast is at M, while there was a larger breakfast at 2.
October 29, 2014
Rated 5 out of 5 by Clark27 London Vacation
My wife and I recently had the pleasure of staying ten days at the Le Meriden hotel at Piccadilly Circus. We thoroughly enjoyed our stay. The room was clean and quiet. I usually have trouble sleeping on a hotel mattress, but this was not the case. The mattress was extremely comfortable for the ten days. I can't say enough about the concierge and their staff. They always provided directions when asked. They went out of there way to greet us each day and ask about our visit. They arranged two bus tours for us. The front desk personnel were just as friendly and helpful. Previous to my visit I was somewhat concerned about staying at this hotel based upon some of the reviews I read. However, as stated this was not the case with us. The last plus for this hotel. It is close to many historic sights, the theatre, restaurants, and even a whole foods grocery store . Thanks to everyone and keep up the good work
October 28, 2014
Rated 4 out of 5 by Kemist Luxury, Service and Elegance all in one
Stayed here with my wife after a business trip. As expected this hotel had the Le Meridien quality in terms of Luxury, Service and Elegance. It is expensive but if you are staying for business or a special occasion, I think it's worth it and we had an awesome stay.
Used suite night awards to upgrade to a suite and wasn't dissapointed. Keep in mind the rooms are more historical and rustic but not extremely so where you feel like you are actually transported back to the 1700s (like some other high end europe SPG hotels).
Suite was spacious, romantic and quiet.
Executive lounge was acceptible. The spread for breakfast and afternoon was decent but nothing to really talk about. They boast about it in their hotel marketing but overall I felt it was a little thin compared to other SPG hotel executive lounge food quality and election. Staff was awesome, attentive and very friendly. Cool space on mezzanine and very spacious.
Very well located on one of the main shopping streets as well as awesome food, bars and entertainment. Very close to theatre area and trendy bars/restaurants etc.
Gym was decent size and variety of fitness weights, machines. No TRX. They have a small lap pool.
I would stay again for romantic get away or business!
October 26, 2014
Rated 3 out of 5 by angrywelshdad Graduation stay
Although I utilised my spg points to book this expensive hotel, as I could not have afforded it otherwise, it felt like this is how I was treated. The room was exceptionally small, although we only slept there. The ensuite was nice, but smaller than the one we have at home. The price of breakfast, we took advantage of the pre-booking scheme and paid up front at a cost of £18, was still fairly high at £27; although if you take breakfast here you will be thoroughly pleased because it is excellent. The lady at booking in, Kathrin, was very helpful and very pleasant and we would like to give her a special mention. The concierge service, only used it after checkout for the storing of bags was also very good. Now the not so good bit; checkout was expedited but the charges allocated to my bill were completely wrong, not too upsetting but I would expect this to be correct almost to the right amount with a little mistake but not to be over double I was expecting, try to get it better. Overrall it was a nice stay and I would like to say I would be willing to use this again, I still have a lot of points to use and a lot of trips to do.
October 23, 2014
Rated 4 out of 5 by bjarkka Great location
Location was perfect for shopping. Rooms were a bit worn out but clean and the beds were good. Breakfast was super.
October 20, 2014
Rated 3 out of 5 by jekj jekj
the room was very, very small and dark and not for two person and not for 450 pound
October 20, 2014
Rated 4 out of 5 by Jeff Charming Hotel
It's not a modern hotel but everything worked.
The facilities were clean and comfortable and the terrace is the best place to have breakfast in London
Oh and the cocktail bar is unique and has the most interesting array of ingredients I have ever seen
October 20, 2014
Rated 5 out of 5 by SteveandNancy We really enjoyed our stay
LeMeridien is in a great, central location. The room was a nice size and very comfortable.
October 15, 2014
Rated 3 out of 5 by JackDee Poor Ventilation
The hotel is very well presented, sleek and stylish. The staff all seemed pleasant and ready to help. I particularly enjoyed the swimming pool and steam room in the basement and the prime location in London was great.
My partner and myself stayed in a classic double room on the 6th floor. However comfortable the bed was, the lack of fresh air proved to be an issue. Windows cannot be opened. The high temperature and stuffy air was unbearable at night time, and we both struggled to sleep and felt unwell the next day from over-heating and lack of fresh air all night! Even with the air-conditioning unit turned on, it seemed to have no affect and we couldn't wait to leave our room and rush out for some fresh air on the street! If the poor ventilation hadn't been an issue I would have given 4 stars. We decided against dining in the restaurant due to extortionate prices so I cannot rate the food.
October 12, 2014
Rated 2 out of 5 by STARFLEET Don't ignore the reviews...
I have rarely been as disappointed with a hotel experience as this. I burned a Suite Night Award on this stay hoping for a superior experience, and the front desk sent us to a room that felt like it was in a basement (although it was on the 5th floor), as all the windows were 5 feet above the floor...if this was an example of the premium Executive Suites, I would hate see what the standard rooms are like. Surely the CA at check-in must have known he was taking advantage of me!
The room felt as though it was a leftover space with some used furniture sparsely scattered around...we avoided even going into the living room because it felt so uncomfortable. In addition, I asked one of the very friendly doormen for advice on where to eat after arriving late. He sent us to a "local pub" which was dirty and full of smoking, raucous, tattoo-covered teens...obviously not a fit for two tired over-50 year-olds looking for a late night dining experience! We took one look, turned around, and walked until we found an appropriate and wonderful place to eat nearby.
The only bright light was the truly helpful staff at the Club Lounge.
October 2, 2014
Rated 4 out of 5 by Hansong Great location
Location : Very good
Service. : Good
Facility. : Old
Internet :: Very poor (room)
Price. : Not cheap
October 2, 2014
Rated 2 out of 5 by TimothyF Needs improvement
The wifi was very weak in this hotel - not nearly what one would expect from a first-rate hotel in the capital city of a first-world country. The staff were distinctly unhelpful and seemed as if they were put out by requests, for example, to seat at breakfast, or to retrieve a bag from storage
September 30, 2014
Rated 5 out of 5 by vistor20131 Great Stay
Thank you very much for a great stay at your hotel. I do want to say a particular thank you to the staff who turns down the rooms every evening with a smile and their "sweet" chocolates. Also to the staff that had the room dressed up every day ready for my return.
Thank you again.
September 20, 2014
Rated 2 out of 5 by 888kentucky Not so impressed!
We have traveled and stayed at Starwood properties and some boutique hotels. This hotel did nothing to be outstanding. Understanding that we were in one of the great areas of London. The staff were stand offiish, not very helpful. The room we stayed in constantly smelled of smoke, was coming in thru dirty vents, air conditioning not working. Very overpriced. We needed the room for an extra two days. The starwood rep and hotel guest manager doubled the price, no thought to customer service.
Would not recommend.
September 17, 2014
Rated 5 out of 5 by LawyerCat Best choice in London
I've stayed here before and will stay here again. This hotel is pretty much everything you can ask for in a business location. It's incredibly central: Piccadilly Station is about 100 meters away and so you can get pretty much anywhere in Central London within 20 minutes. It's convenient to Heathrow: on the same line as the airport, it's a 45-minute ride which is quicker often than any other method and costing 1/4 or less of that price. The facilities are wonderful: I particularly like that the rooms are separated from the elevators by doors that the staff closes at night so you don't hear the noise. The restaurant is just the right combination of quick and unhurried. And for almost the first time ever I had a hotel where, when I removed the duvet from its cover because I find it too hot to sleep under, the cleaning staff didn't try to replace it but instead left it folded on the chair. If you're a pleasure traveler of course this hotel is within 15 minutes of all of Central London's attractions including the National Gallery, Buckingham Palace, the British Museum, the V&A and Natural History Museums, and of course the shopping on Regent, Oxford, and Bond Streets. My one negative, and it's a small one, is that the lobby is a bit small so when it's crowded it can feel a bit busy. The positive to that though is that because it's small you're also through it quickly.
September 15, 2014
Rated 5 out of 5 by Andrew29 It's the Staff
Like most central big city hotels this one has all that you would expect. It is the staff and their personal warmth that make the experience different. Everyone I met were welcoming, professional and helpful. This applied to the bell men, reception, service desk, and room service.
September 15, 2014
Rated 2 out of 5 by zb14 value for money
The hotel is too expensive for what you are offering.
September 15, 2014