Rated 2 out of 5 by bizzytraveler missing stars
great location with efficient staff, but the room we had (2x) are not to the standard of a 5stars hotel. The first one was very tiny, depressing, without daylight window. Fortunately the hot water didi not work, and we were upgraded in a exclusive room!?. This one was good in size, but too close from the central airconditioning system. It was like sleeping in the cabin crew near to the engine of a ferry boat. In the bathroom the lighting was a joke and with no air extractor. I let you imagine after a (hot) shower how the mirror glass looked like.. All this need a serious refitting to bring it back to a true 5 star hotels we can find in London or elswhere.
November 20, 2014
Rated 4 out of 5 by DianeDublin Excellent Experience
I have stayed at this property about 6-7 times and my most recent stay was the best by far. I get the impression staff are working very hard to ensure a high quality experience for guests. The lobby is small and sometimes in the past could get a little overrun by guests with big suitcases -- this time I was second in line to check in and a staff member immediately appeared from an ante-room to process my check-in on another computer. The room was immaculate and beautiful. It was also amazingly quiet. The breakfast was excellent. The location, of course, is incredibly convenient. As far as value, it's not a cheap hotel and I wouldn't expect it to be but I think its competitive position has improved. London hotel prices went up for the Olympics a few years ago and never came down. I found the value for money here in the current climate to be pretty good. That, coupled with my excellent experience on this stay, will lead me to book again when I have business in London.
November 22, 2014
Rated 1 out of 5 by Glenn576576 Hotel has become very tired
My last visit to this hotel was 2012 and I do not recall it being this poor an experience. Rooms I was provided are dirty and in very, very poor state of repair. For the price charged which can only be supported by location, there was zero value. This will be my last stay at this hotel.
November 11, 2014
Rated 4 out of 5 by LordH Excellent lounge service
As a platinum member, I really enjoyed using the lounge. I found the staff wonderfully nice and helpful. In particular, Domenico, who seemed to speak about 5 different languages, was a real gem who really made it a great experience for everyone when he was on duty.
In contrast to a few other reviewers, I thought the room was totally acceptable. No it's not brand spanking new, but it was clean and the bathroom seemed like it had been updated quite recently.
And I needn't talk about the benefits of the location (just look at the map).
November 16, 2014
Rated 1 out of 5 by tuck66 Very noisy
Extremely noisy all night with doors slamming and people running up and down the hall.
Room had no fresh air at all (window looked straight out into the bar) and no natural daylight.
November 19, 2014
Rated 1 out of 5 by Unsatisfied321 Substandard
This hotel is not guest friendly. The health club is poorly staffed by unfriendly workers. Even the bellman doesn't know the area very well and cannot give sound advice on restaurants. We could not find the concierge when we were in search of information. As platinum guests we could not check into our room until 6:30pm. We had to wait until the guests in our room were ready to leave. I would NEVER recommend this motel. This is not a family friendly hotel which is fine. I wish I had known that prior to travel. The hotel should state that children are not welcome. This hotel does not accommodate SPG members in ANY form or fashion.
March 18, 2014
Rated 5 out of 5 by C711 Wonderful staff and great features.
The staff is always willing to help. The accommodations are good for both business travel and personal travel.
November 18, 2014
Rated 5 out of 5 by YQRPlat Superb stay in a perfect location
I adore this property. The location is perfect, the facilities are excellent, and the staff are first-rate (especially the doorman and concierge crew).
I have experienced great Platinum treatment on each visit, this time perhaps the best of all.
The Club lounge remains excellent, is well-staffed and well-stocked, and is a great place to unwind.
I look forward to my return.
November 16, 2014