Rated 4 out of 5 Interesting Experience
First night in hotel the air conditioning was turned off at 7pm, per hotel policy apparently. My room was uncomfortable despite a hotel provided fan. After much complaining, the hotel manager, Walter, phoned the next morning and was extremely responsive and apologetic. The hotel changed their policy and maintained a/c 24 hours. I was astonished and thankful. We happily remained for the balance of our reservation. This was an incredible display of customer service and I highly recommend this facility.
May 22, 2013
Rated 4 out of 5 by LightSleeper Very nice staff but room a little noisy
Well located hotel (on Las Ramblas pedestrianised area) with comfortable, spacious rooms. Figuring out how to turn on/off various lights was a bit bewildering but I got the hang of it. The one negative was that my room was situated on a side street (Carrer del Pintor Fortuny) which seemed to be a staging area for taxis and sanitation vehicles. It was thus a little noisy in the late evenings and early mornings. However, the staff was particularly helpful, with Tonke taking time away from her other responsibilities to search for my Starwood Preferred Guest number when I couldn't place mine. Thank you!
May 16, 2013
Rated 1 out of 5 by SueA Very dissatisfied
We arrived at 11 and no room was ready. As we had been travelling for 24 hours, we asked if the room could be ready before our 2:00 tour. They said it could not. When we returned to the hotel at 6:00, they informed us the room was still not ready. After asking for a manager, a room was available. The hotel confirmed a king bed but when we got to the room, there were 2 twin beds. We complained and were told they'd give us 500 starpoints. A small candle is 750 points. We would not have booked a room with twin beds and would have paid less if we had. Even after complaining, no attempt to satisfy was made.
May 15, 2013
Rated 5 out of 5 by Tomate77 Personal
Your Staff at the desk are very unfriendly, but your Staff for the room, service and cleaning are excellent.
May 21, 2013
Rated 5 out of 5 by KnHnR Perfect in Every Way
From the point we checked in to the time we jumped into our taxi back to the airport, the staff was extremely helpful in every aspect. The hotel location was amazing. The room was beautifully updated and clean. The concierge was perfect and had amazing recommendations for restaurants. We actually went back to the same twice.
May 20, 2013
Rated 5 out of 5 by Bill4bkn Holiday stay
Wonderful accommodations and staff.
The only problem was the noise from the ramble in the middle of the night. We wanted to face the ramble but didn't realize the loud partying throughout the evening
May 20, 2013
Rated 5 out of 5 by JAvier Magnífico emplazamiento
Bien situado y buena atención al cliente.
May 20, 2013
Rated 5 out of 5 by W2dfw Wonderful introduction to Barcelona
Location, staff, quality of experience were all well worth making the effort to stay.
May 19, 2013