Rated 1 out of 5 by RHR2 This hotel lacks common customer consideration
We picked this hotel because of its location. I was surprised when I checked in for a lengthy stay, as a platinum member that I was given a closet size room next to the elevator, looking into a another building. The hotel staff said there was absolutely nothing that they could do. But when I call the platinum concierge at Starwood, all at once they found a lovely suite. Numerous other problems with the hotel, from the dirty fitness room to the concierge that gave wrong information to numerous incorrect charges on my bill. This hotel needs to go back to training on customer satisfaction.
January 7, 2012
Rated 5 out of 5 by andy252 Front desk woman rude, rescued by manager
We arrived in Barcelona on an early flight from JFK. I had called the Platinum Concierge desk informing them of this and that I'd like to request an early check-in. All was well till we arrived tired, dirty and told by the very rude girl at the desk that early check-in was only a request and not guaranteed. Yes, of course, I knew that, but that gave her NO permission to be rude and condescending to us. I gave her my credit card and she flatly said, "I don't need that now - we are full and I cannot give you a room." I knew they were not " full" as the Platinum desk said that property was around 80% occupancy that night, and I also checked upon landing, and there were plenty of rooms available for the previous night - empty rooms. About the time I was ready to strangle a front desk worker, in walks Salvador Batlle, a manager of the hotel. He clearly overheard from the back what was transpiring at the front desk. He immediately stepped forward and took over what was turning into an ugly situation. In less than three minutes, he took my credit card, checked us in and had given us the Platinum upgrade to a wonderful room. So, I thank you, Mr. Batlle; you saved the day, and please release the rude, rude girl on whom you intervened.
Everything was perfect after that almost lost check-in Room was great, service was perfect and location could not have been better. I personally gave Mr. Batlle a thank you note upon leaving. I look forward to staying here next January, and would not even consider another SPG property in Barcelona.
November 21, 2014
Rated 5 out of 5 by Nusho My favorite hote
I have stayed at this hotel three times and every time I am pleased with exceptional customer service. The location of this hotel is more than you can ask for if you are visiting for first second or third time.
November 18, 2014
Rated 5 out of 5 by SwissZRH Great hotel right in the center of Barcelona
This was our third stay at LM Barcelona and we very much enjoyed it. The suite we had this time was recently renovated. While it was located on the first floor directly overlooking the Ramblas, you could not hear any noise from the street.
The hotel has an absolutely perfect location right in the city centre and staff throughout (except in the restaurant) was outstandingly friendly and helpful. I can only recommend this hotel.
Only small negative was the dinner at Restaurant Cent Onze where we endured really terrible service and less than enjoyable food. On a previous stay this had been different though - maybe they just had a (very) bad day.
September 19, 2012
Rated 3 out of 5 by Niko92 Good location but very disappointed by the room
We reserved a room in the "Meridien Hotel Barcelona" for our honeymoon.
We were very satisfied by the location of the hotel (near the "Ramblas") which permits to be in the center of Barcelona. The quality of the food for the breakfasts was perfect.
We were only very disappointed by the view of our room (Room n°125): one little window (so a very dark room) with a view on a metal gate/gratings and also on a wall.
We asked the staff if it's possible to change for another room (indeed we expected better than a view on a wall for our honeymoon)!!! A receptionist told us that it would be complicated to change and told us that they would call us. Of course, nobody called us back.
October 9, 2014
Rated 4 out of 5 by mreiter Well located
Had a very pleasant stay at this hotel
November 10, 2014
Rated 2 out of 5 by Rocky2008 Worst Experience in SPG
I have stayed in many SPG hotels for the past 5 years and this is the worst. We had some booking issues and the front desk manager was reluctant to help and his solution was to cancel our reservation and we shall look somewhere else. It was mid night and we just arrived from London with 2 little kids. Ended up had to go somewhere else for one night and come back the second day. Horrible experience. I am thinking about not using SPG all together!
October 14, 2014
Rated 5 out of 5 by SPGTravellingirl Great Staff
Our stay at the Le Meridien Barcelona was enhanced by the pleasant and professional staff. In particular, Riccardo, the Concierge, deserves special recognition. Never before have we received such personal attention. He patiently addressed our questions, offered suggestions and mapped out a route which enabled us to make the most of our day.
October 17, 2014