Rated 4 out of 5 by Susann Traveler
Did not make gold customer feel special
December 15, 2012
Rated 3 out of 5 by ymahomed disappointment on the la rambla
Great location but the hotel did not live up to expectations. Rooms facing the back are a real let down- you are looking at laundry drying and grafitee
December 13, 2012
Rated 3 out of 5 by OldNuke Nice place, needs some work
Hotel is nice and location works well for walking La Ramblas, but the reading lights are worn out...used a wine bottle to prop mine up...but didn't have a wine bottle for wife's light. Music machine would not work, nor did the next three the staff brought up...the machine would not work with their devices either. Staff tried hard to make things right but the equipment they are given is not on parr with the cost of the room.
December 9, 2012
Rated 5 out of 5 by Tiffany3 Wonderful staff
Everyone was top notch professional and helpful. They were welcoming and made us feel valued. If I ever have the opportunity to visit Barcelona again this will be my hotel. Thank you so much.
December 7, 2012
Rated 5 out of 5 by BDZ83 Excellence in staff, room and facilities
Our 5 day stay in Barcelona was memorable for many reasons not the least was the truly
exceptional personal and professional
service we received at the hotel. The staff: from
the front desk to the Concierge to housekeeping
and anyone else associated with the Hotel were
great in meeting or exceeding our needs.
The room was spacious , well designed and extremely comfortable. Excellent location.
December 6, 2012
Rated 2 out of 5 by Edgar Location is its best asset.
Title says it all. Querky rooms. # 609 very dark and very noisy. Heard water running all night. Request for an upgrade not honored. Bedroom tv set didn't work. Phone kept blinking message waiting, but could not retrieve it, even with staff assistance. Finally told by staff, it probably wasn't for you but for a previous guest. Turned out, it was for me. Front desk staff is over rated, not helpful at all. Breakfast was nice. Luckily it was included in room price. Room price was excessive at 449 Euros for what the room is. Staff has an attitude that is not customer friendly.
December 4, 2012
Rated 5 out of 5 by Sujal Great Location, Excellent Sevice!
My family and I spend 4 days at Le Meridien Barcelona last week and we had a fantastic stay at their property. Below are some of the highlights of our stay: - The reservation staff was very helpful in ensuring that our room reservation needs were met. We were traveling with 2 kids, so they ensured that we had adjoining rooms for our stay. The Reservation Manager (M.P.) gets the highest points for her courteous customer service, providing personal attending, and spending time talking to us several times during the trip. On the day of our arrival, she sat down with us for 20 minutes and gave us personal recommendations for places to visit. Clearly she has a lot of experience in the hospitality industry and Starwood/Le Meridien should be proud to have her on its management staff. - The property is located in the heart of Las Ramblas and we are so glad that we picked this location. Our teen age boys had a blast spending time on the Las Ramblas. I would pick this property over the any other hotel which may be closer to the beach. - The cleaning staff made sure that our rooms were made in a timely manner. When we needed anything, they would follow-up within 5 minutes of the phone call to house keeping - My wife has lost her purse at Park Guell. Luckily, some nice person found it and called Le Meridien staff that they have left the purse at a public library outside Park Guell. The hotel staff helped us to get the purse picked up from the public library and had it delivered to the hotel. Everything in the purse (credit cards, goggles, personal documents, money was in the purse as is. We are very thankful to the person who found the purse and returned to the public library and Le Meridien staff who helped us to get the purse back. - Last but not least, we enjoyed the breakfast, beverages at the property. We also got a lot of personal attention at the front desk that helped us with the check in, not to mention the reservation manager's excellent customer attention thru out our stay. We continued our travel plans to Madrid and stayed at another property (which used to be a palace) for 3 nights. I have to say that our stay at Le Meridien was much more pleasant, customer service was much much better than our stay in Madrid at the palace-like hotel, and Le Meridien didn't dime and nickel the customers. Overall, we had a 5-star experience with Le Meridien Barcelona!!!
December 3, 2012
Rated 2 out of 5 by Supercubber 5 days at La Meridian Barcelona with no night A/C
Hotel was fine except 2 couples of us in 2 different rooms couldn't sleep at night due to no Air Conditioning at night. Asked repeatedly for A/C and never got it. Many excuses were given. At checkout Desk Man said he couldn't understand why no A/C at night;. Also breakfast was far too expensive; 27 euros
November 30, 2012
Rated 4 out of 5 by crazy4travel Service varies greatly
After 10+ stays here over the last 5 years, my take is that it's a popular hotel, great location and one of only a handful of 5 star hotels in Barcelona = inconsistent experiences for SPG members. Push a little for perks, keep expectations in check, & enjoy everything Barcelona has to offer.
The hotel remodel turned out beautifully: I'd call it contemporary, artsy and warm while preserving a great old building. Rooms are very comfortable, large bathrooms with high-tech nightlight system that senses when you need to get out of bed in a dark room.
November 29, 2012
Rated 4 out of 5 by susan2441 Great location
Friendly staff. Convenient location. Quiet room. My first choice of hotel to stay in Barcelona.
November 28, 2012
Rated 3 out of 5 by GregE Too much for too little
To spend over $1,200 U.S. for two nights, one would at least expect cotton sheets on the beds maybe even Egyptian 100% Cotton. It was one of the worst nights I have ever had--I was perspiring all night long with their polyester sheets. The 2nd night I had to wear the all cotton bathrobe to enjoy a rest. Never again. Yes location is # 1. However no place in front of the hotel to park opon arrival. went into the parking garage--could not continue since another car was coming out-Traffic jam in one lane garage. No elevator from garage to room.
Concierge was Fantastic-( 5 stars) .Dining room staff not the friendliest. Would consider someplace else next time.
November 27, 2012
Rated 5 out of 5 by Pamela70 great location
great location on la ramba
restaurant had good food and wine was reasonably priced and good quality
November 27, 2012
Rated 3 out of 5 by customer The mediteranean suites are fantastic
but unfortunately not the regular rooms.
November 19, 2012
Rated 3 out of 5 by Liza25 Barcelona visit
The hotel was very good because of the location
The rooms are small , but ok nothing luxurious
The staff at reception were slow & not helpful
& because I came with a group , my Spg was
Not recognized aaaaaaat all .
November 15, 2012
Rated 5 out of 5 by aviatorpepe Fantastic
My wife and I stayed at Le Meridien Barcelona after a 12 day Mediterranean cruise. Little did we know that our time there was going to be the highlight of our trip.
Le Meridien is located at the heart of Las Ramblas, making it ideal to access the best of what Barcelona has to offer. From the moment we stepped-in we experienced superb customer service and recognition as loyal SPG members. Our room was nicely decorated, well appointed and had a modern vibe as did the entire hotel. In fact, this property exudes modernism and class.
Above all, however, what made our stay so remarkable was the attentiveness of the staff, which made our time there unforgettable.
November 13, 2012
Rated 4 out of 5 by LisaX Wifi signal is weak in room.House keeper needs more work
No coffee bag and no tissues refilled. Wifi signal is very weak, need go to door area for sign in.
November 13, 2012
Rated 5 out of 5 by Annie125 Wonderful experience
The hotel had a great vibe from arrival to departure. The loacation cannot be beat, the decor was extreemly well appointed and the staff was incredible from help with bags and storage to suggestions on what to do in the city. We had a wonderful stay and look forward to our next return!
November 12, 2012
Rated 5 out of 5 by Dallas62 This hotel is a great location in Barcelona
We loved the location, the actual property and the great staff. Every restaurant we enjoyed, recommended by the hotel staff, was excellent! I enjoyed the great hotel fitness club open 24/7and the staff even found a spinning class for me at a nearby gym (Holmes Gym). I would highly recommend this hotel. The only compllaint was 2 separate plumbing issues (shower and sink) that required maintenace. However, the staff was prompt to repair and respond.
November 12, 2012
Rated 5 out of 5 by Merlin2286 Very well appointed hotel
We were very impressed with the reception we received from the bell staff and the front desk as soon as we checked in. We were also very impressed with our suite which we used one of our suite upgrade certificates to upgrade to. The location is situated right on La Ramblas which is the busiest area in town. The breakfast was also very plentiful with many options to choose from. I highly recommend this hotel for future stays. The fitness room is a little small but it did not bother us.
November 8, 2012
Rated 4 out of 5 by spikejammer the great staff
Being from the US and not speaking Spanish the staff was very accomadating! They helped us anyway they could. Being a platinum member they wanted to upgrade us and they did it!
November 5, 2012
Rated 5 out of 5 by JohnC413 Excellent Service
We were staying in another hotel our first two nights in Barcelona and wanted nicer accommodations for our last night. We came into the hotel and spoke with Gigi at the front desk. She was wonderful! She went above and beyond for us. Then when we came in the next day to check in, Paula was at the front desk. Once again we found another staff member who was great. Way to go LeMeridian!! Thank you.
November 4, 2012
Rated 3 out of 5 by pat914 a mixed experience
First, and probably most important, the staff of the hotel was excellent, responding to every request and generally going beyond what was necessary. We stayed in the prestige suite, and on the website it said that some rooms had breakfast included. Naturally, we assumed this would apply to the most expensive suite in the hotel, but it did not. This is just poor public relations. If it's not true, don't put it on the website. Likewise, the airport transport cost about three times what a taxi would cost. I call this "nickel and diming" your best customers. The configuration of the suite could only be called strange. The huge anteroom served no purpose, and the living room did not even have an armchair. It advertised a king bed, but it was two twin beds, separated by six inches, and we were unable to push them together. That is two twin beds, not a king bed. The bar is in an unfortunate location, and the clientele was loud and rude (not the hotel's fault, obviously) which made us leave and never use it again. The bar in the lobby charged us $25 euros for two cups of coffee, two croissants and a muffin?!! This hotel is on the Rambla (a great location, by the way). Are you trying to drive your clients out onto the street to seek reasonable prices? That was the effect, intended or not. We ate breakfast in a coffee shop and used the welcoming bar in the hotel across the street. Surely this is not good for your business. As much as I like the Starwood chain, and try to always choose a Starwood hotel, and I was much impressed with your excellent staff, I have to say that I would not return to the Meridien in Barcelona. I am happy to pay for the best room, but I want value for my money.
Instead, I left feeling vaguely ill-used by the management.
November 3, 2012
Rated 4 out of 5 by hanijamal Excellent
Excellent location. Price was good considering other hotels in the area. Friendly and helpful staff. Clean room.
November 1, 2012
Rated 5 out of 5 by Holiday2012 Excellent friendly support from hotel staff
Ideal location to visit Barcelona. Most sights in walking distance. Voucher for Museum of Modern Art as a plus. We really enjoyed our stay, especially due to the friendliness and support of the hotel staff which made us feel at home. In another hotel of the same category in Barcelona, we made a different experience.
October 31, 2012
Rated 5 out of 5 by Manju great hotel and great location
Everything was excellent : the room, the staff, the location, the food and even the weather...
October 31, 2012
Rated 5 out of 5 by AERH AWESOME!!!!!
The hotel is a beauty, there is so much to do in Barcelona. I give my stay a 5 stars what can you say the staff was always attentive, and available.
The best stay so far on my SPG experience
October 30, 2012
Rated 3 out of 5 by Aimee04 Not what I expected
The location is fantastic! All the common areas (lobby, restaurant, and bar) are great and the staff was outstanding! The sleeping rooms on the other hand need to be updated. The mattress desperately needs to be replaced or flipped at the very least - both sides of the bed felt like you were sleeping in a hole. The bathroom had a constant odor and the mini-bar smelled like something was definitely rotten. I would not recommend this hotel until improvements have been made to the sleeping rooms. I always stay at Starwood hotels when traveling on vacation and I've never experienced this before.
October 28, 2012
Rated 4 out of 5 by Lexi5678 Great location, nice room
Overall I'd recommend this hotel. My husband and i stopped in Spain on the last leg of our trip. The hotel is right off of Las Ramblas - perfect location. They recognized my Platinum status but no upgrades (which seemed to be a trend in Europe). My only feedback is when it comes to the concierge. The woman who we dealt with (can't recall name but thin with blonde hair) was extremely rude to us. We asked for help finding the Segrada Familia and we seemed to be inconveniencing her. She spewed out public transportation directions without even considering that we were new to the city and when I asked her to write them down she seemed shocked. We stay at a lot of Starwoods being platinum and this is a nice hotel. I just wish those sorts of incidents wouldn't happen. Overall though a good stay.
October 27, 2012
Rated 4 out of 5 by alanjoshua Gtreat staff. GTerrific food. Nice rooms. Overall: excellent.
The staff were top notch: kind, considerate, and helpful. The location is veruy good and the rooms were nice. Excellent overall hotel.
October 26, 2012
Rated 4 out of 5 by LinaSayMu Great hotel to stay in Barcelona
Great location, great service. Front desk and concierge were very knowledgable and give good advise.
The only thing is, because it is on La Rambla, and if you'd like to avoid the noise, do not take the room facing or toward the side of the road. There might be some happy drunks singing the whole night long.
October 26, 2012