Rated 2 out of 5 by ed1125 room small but overall stay satisfactory
Location on Las Ramblas very good. Room far too small and requested an upgrade for an anniversary that I did not receive.
April 17, 2016
Rated 5 out of 5 by drkinder Barcelona Redefined
This is my first visit to Barcelona. Right from the moment I check out at the airport the chauffeur name Adrian makes me feel welcome.
Check in at the hotel was a swift. Unfortunately my suite awards were not able to be used but definitely no one to blame.
All the personnel like Maria from concierge, and others whom I could not recall their name are extremely helpful,redefining Spanish hospitality.
The hotel itself is in an excellent location within reach to many Barcelona landmarks either by tour bus, taxi or the public transport.
For the fashionistas staying here means a daily visit to Paseig De Garcia wher all famous brands are just a few steps away.
For music lovers nearby are the Palau DeLa Musica and the Barecelona Opera House.
I will return with my family next to this excellent Starwood hotel group.
April 4, 2016
Rated 1 out of 5 by Rita127 Terrible Service
I could not get my room cleaned to save my life. First day it was 4pm and I had to then call and wait in the lobby for an hour. Was told that they have till 5pm. Not an apology at the front desk and the manager did not seem to do much. I emailed and requested 10am for the next day and was confirmed and sure enough the room was not cleaned the next day so am literally sitting in the lobby now and am beyond disappointed as this was a long awaited family vacation. Not a good experience with a small child just having to wait when she wants a nap. I would not recommend staying here if you want good service- the excuse was that someone from housekeeping had a back ache and had to leave- not my problem. This is a hotel not a small motel. Highly disappointing experience and would not stay here again.
March 21, 2016
Rated 4 out of 5 by Rita127 Good hotel but disappointing service
Very central and good staff at the front desk. Very kid friendly and enjoyed that but we have been here a day and came back at 4pm only to find our room has not been cleaned. Told the front desk and it is now being done but no apology while we just have to sit and wait in the lobby. Disappointed there. Breakfast is good but clearly needs more attention to detail.
March 20, 2016
Rated 5 out of 5 by MikeLe Wonderful staff, location and services
Before our arrival the hotel staff were responsive and extremely helpful with information and details that added value to our arrival and planning from transportation options (Aerobus, private car or taxi rates) to local restaurant reservations. The experience specialist service was especially valuable for assessing options for events such as a big football match.
From arrival through our departure, all of the staff from reception, concierge, restaurant/bar and housekeeping made our stay above expectations and very memorable. We especially appreciated the staff's friendliness and willingness to engage with us as valued guests, not just paying guests.
I would definitely recommend this property for the above reasons as well as location, accessibility to the subway, knowledge of attractions that appealed to the group's desires and interests, and the quality of the property, food and amenities.
Barcelona is already special, but to enhance the visit through staying at this property is a must. I look forward to our return hopefully soon.
March 17, 2016
Rated 1 out of 5 by Platinum109 Terrible Hotel
Room was dirty, the sofa was not clean, the carpet was horrible.
I was charged for three nights, only stayed 2, had told the receptionist at checkin that I would only stay 2 nights. At checkout I was charged 3 nights, but yet on my spg accounts it only counted for 2 nights stay, so how is it that I get charged for three nights, but it only shows 2 nights stay, the spg receptionist Ruth didn't even want to provide an explanation, she was not even interested in recognizing that perhaps some sort of recognition of my platinum status should be accommodated, maybe it was an unintentional error, she could have said sir we can perhaps reduce the cancellation penalty - or something, just to show she cared, but no, ...perhaps her manager allowed her to do this, the hotel does not meet SPG standards at all.
March 1, 2016
Rated 5 out of 5 by SPG1 Excellent hotel and location
We arrived around 9:30 am after an overnight flight and did not have any expectations re our room being ready. To our surprise we were told that we could have a regular room right away or wait a half hour while they quickly cleaned our designated suite (platinum upgrade) as the hotel had been sold out the previous night and our room occupants had just left. We chose to wait whereupon we were escorted to the lobby coffee bar and provided with free beverages of our choice while the room was readied. Our room, ready in less than 30 minutes, was in the corner, round-tower facing on to La Ramblas and great for people watching, The platinum breakfast amenity was a full breakfast - excellent selection! The hotel service was impeccable and I would definitely return.
February 7, 2016
Rated 5 out of 5 by crb75 Nice Hotel
Recently had an enjoyable six night stay at this hotel. Although I'm not a fan of La Rambla - the location was great. Plenty of sights within walking distance and very close to the subway.
Everything about the stay was good. A few minor improvements that would make the hotel even better:
* The Service at breakfast is great - however would be nice to see a greater variety of fresh fruit on the buffet.
* Service at le pop was very slow
* Stayed in a family suite that really lacked natural light and was always dark - really needed one or two more strong lamps to provided more light in the room.
Overall a very nice hotel.
February 2, 2016