Rated 1 out of 5 by RHR2 This hotel lacks common customer consideration
We picked this hotel because of its location. I was surprised when I checked in for a lengthy stay, as a platinum member that I was given a closet size room next to the elevator, looking into a another building. The hotel staff said there was absolutely nothing that they could do. But when I call the platinum concierge at Starwood, all at once they found a lovely suite. Numerous other problems with the hotel, from the dirty fitness room to the concierge that gave wrong information to numerous incorrect charges on my bill. This hotel needs to go back to training on customer satisfaction.
January 7, 2012
Rated 5 out of 5 by TorontoDoc Great home base for exploring Barcelona
We stayed at Le Meridien Barcelona as a home base for family touring of Barcelona urban attractions in June 2014. We stayed in a Prestige Suite on the 5th floor. We had our 5-month old daughter with us, and we were somewhat concerned that street noise from the Ramblas would be a problem that might interrupt her sleep. As it turned out, while the sitting room was overlooking the Ramblas and slightly noisy despite closing the windows, the bedroom faced over a quiet side-street and was perfect for sleeping. We all slept very well!
Overall, we really enjoyed staying at this hotel. Plusses, in our view, included:
1. Great location for touring the city (right on the ramblas, very close to a metro stop and a big grocery store)
2. Comfortable rooms, recent renovation of rooms and common areas. Chic hotel design.
3. Great buffet breakfast and dinner fare at Cent Onze restaurant, overlooking the Ramblas
4. Excellent service from staff, including Gold Key concierge. The concierge expertly helped us make all our bookings for tours, saving us a lot of time and effort.
The only minus, we would say, was that the concierge desk was often very busy with tourists trying to make bookings for attractions. Heavier staffing during peak periods would have been helpful.
Overall, we wholeheartedly recommend this hotel for anyone visiting central Barcelona who wants a comfortable, convenient home base for touring the city.
August 10, 2014
Rated 2 out of 5 by Emjay1 Disappointing
I have never stayed in a hotel where so many guests were in the lobby complaining ..the first 2 rooms I was shown smelt of cigarettes , the third the smoke detecter had been tampered with and maintenance had to come a remove the shower cap attached to it
August 6, 2014
Rated 2 out of 5 by JeffChris 3 stars at best
Staff was very professional, accommodating and polite. However, as we entered the hotel we noticed classless behavior by the patrons which continued throughout our stay. Patrons were lying done on waiting are couches with their feet on the arm rests, no shoes on rubbing their feet on the pillows... grown adults, I thought I was going to throw up. The rooms were aged, beds low to the ground with limited comfort. Double hinge shower door is a great concept but does not function properly as you step into a wet floor when exiting the shower. The complimentary kettle to brew coffee or tea smelled of sea water (I have now IDEA what was last brewed int he kettle prior to my arrival, something terrible). The elevators often smelled of feet and people who don't wear deodorants. This hotel needs years of work before it could ever reach 5 stars, I will have to be in a hardship to stay in Le Meridien again and never in the Le Meridien Barcelona
August 4, 2014
Rated 4 out of 5 by blakee features
very nice but front room on 1st front floor has noise & subway problems
August 5, 2014
Rated 4 out of 5 by Geordee Location
Location can't be beat right in middle of Rambla . Staff were helpful in recommending nearby restaurants and places to visit. Bar area is great people watching location . Small gym and spa .
August 5, 2014
Rated 4 out of 5 by Nestley Excellent hotel
Staff always actioned any request with prompt curteous service.
August 5, 2014
Rated 5 out of 5 by FLBob The best staff ever
I have stayed at many hotels with a few great staff members, but I have to say that this entire staff is the best I have ever seen, anywhere in the world. From the bell hops, to the large staff in the lobby, the concierge, the dining room staff, and room service, every one of them was extremely attentive to our every question and need. They all spoke English or grabbed someone near them to understand us quickly. An example - my wife had a bad cold and they quickly offered to run to the pharmacy, take food to the room, anything she needed. The food was excellent, too. The location was wonderful - on La Rambla near everything.
July 20, 2014