Rated 2 out of 5 by Terriblydisappointed2 Internet photos are deceiving
The room was like a cave. We booked a suite and they gave us what they call the family suite. A bedroom and a separate living room. The bedroom had a tiny window overlooking the roof. Terrible view and hardly any light. The living room had no window at all. It was claustrophobic and depressing. We were very tired when we arrived so I didn't complain right away; when I did complain they told me the manager was in a meeting and I would have to try to contact her later, rather than simply having the manager contact me when she was available. The website has beautiful pictures, this isn't necessarily what you're going to get. Beware. I avoided the room for three days it was so depressing
July 19, 2014
Rated 4 out of 5 Central and high standard hotel
Both central and quiet (room not facing La Rambla). Extremely well situated. Wonderful staff!!!! Bit of a shame that the bed was slightly over-aged.
July 19, 2014
Rated 3 out of 5 by Kosice50 Paul Nador
The first two rooms I was given were so poor, compared to my expectation - for the money I was paying (and the Internet picures) that I sent you a message and a complaint. In response I was given a Junior Suite with modern furnishings, which was in line with my expectations, based on my previous experience in Meridien in Monte Carlo - Monaco and the price I was paying. The standard rooms need urgent renovation - please, drop the teak furniture, which was fashionable 40 years ago! Get more space for the reception, which is very crowded in peak times and the lines blocks the passage of guests. Clean the inferior stone part of the outside of the building. The top part seems to have fresh, or at least fresh looking, paint.
July 12, 2014
Rated 4 out of 5 by Lallo75 The hotel is great
Excellent staff responsiveness and professionalism; the hotel offers high quality services and it's in the best location in town. Attendance both at the front desk and room service was always quick and efficient. Cleaning was extremely accurate as well as all other services offered by the hotel. All of the above made my stay a very pleasant and relaxing experience.
July 16, 2014
Rated 2 out of 5 by svener22 Sleep Comfort
A very high priced hotel to pay for in-adquate sleep comfort. The bed was so close to the floor I felt I was sleeping on the floor. It appears all the rooms are all the same as they do not incorporate a box spring in any of their beds. For anyone that is disabled it is very difficult to get out of bed. I personally went 3 days without sleep. I believe on the 3rd day a sheet of plywood was put under my mattress to stiffen it. Can you imagine!
July 14, 2014
Rated 1 out of 5 by RHR2 This hotel lacks common customer consideration
We picked this hotel because of its location. I was surprised when I checked in for a lengthy stay, as a platinum member that I was given a closet size room next to the elevator, looking into a another building. The hotel staff said there was absolutely nothing that they could do. But when I call the platinum concierge at Starwood, all at once they found a lovely suite. Numerous other problems with the hotel, from the dirty fitness room to the concierge that gave wrong information to numerous incorrect charges on my bill. This hotel needs to go back to training on customer satisfaction.
January 7, 2012
Rated 5 out of 5 by Leo14 Great hotel for exploring Barcelona
The hotel is conveniently located right by the main drag in Barcelona called La Rambla, which is literally a river of people, activity and energy. Yet our room, on the 2nd (spg) floor, was quiet. Although the room is a bit small, the bed is comfortable, AC works well, WIFI is pretty fast, and the bathroom is well stocked with extra shampoo, conditioner, and shower gel. The hotel staff is courteous, funny, and welcoming. My wife appreciates the strong hair dryer and in-room iron/iron board. We had an overall great experience and very happy that we stayed in this hotel.
July 7, 2014
Rated 5 out of 5 by Ricardo2014 Great Features
- good location
- excellent staff : " concierges team"
- nice amenities
- room is to small : small area
July 13, 2014