Rated 4 out of 5 by Critic Excellent Service
Despite undergoing renovations currently, it is the staff that makes the stay almost like home. I felt welcome always and everywhere. Thank you Rodney, the Staff at the Lounge and at Brekafast in ensuring my stay is memorable.
June 22, 2015
Rated 3 out of 5 by Ajay16 Not worth the price!
Lot of issues with the hotel:
1.Quality of room service. Charges for a diet coke were RM 20. The club sandwich was not good.
2.Poor quality and content of toiletries in the bathroom
3.Slightly blocked wash basin
4.Room is very old and the facilities are quite basic
5.Internet and wifi are chargeable
May 12, 2015
Rated 4 out of 5 by TranceGemini Ok lah despite having major renovation
Just completed 2 stays over the long Labour Day weekend. As usual they upgraded us to a suite which we really appreciated. On 2nd stay, our room was not ready even it was already 3.30 pm so they allowed me & two of my other guests to wait in the club lounge. The renovation didn't bother us that much since we were out exploring KK all day & only come back to sleep & shower at night. Guest parking are charged at RM5 per day. Still reasonable. Now this time i am being honest, the musty smell gets overwhelming & i have to put the air cond at high volume just to ventilate the room. But then the air cond would be so noisy. The mustiness can be so thick it gets into my clothes & inside my luggage...it's really unpleasant :-/
Went to the sauna & jacuzzi room, all broken & out of service....ahh!
Since i am stupidly loyal to SPG plus the hotel location is the most convenient, i am hard pressed not to look for other alternatives. I just hope after the full phase renovation completed there would be more fresh smelling air in room with more modern furnishings. We had breakfast at one morning & I have to pay for my 3rd guest. While it was noticeably tasty this time but it finished so fast & delayed in replenishing. Very limited choice too. Not forgetting the crammed space. It is not worth the RM60+ charge at all.
Have some free time on my last evening, tried their in-house spa. For RM139.20 nett (after SPG discount 20%), took aromatherapy & reflexology massage which was wonderful. It may be cheaper outside but due to sheer convenience & dont want to lose that spa feeling by walking back in the hot weather i dont mind paying slightly more.
May 7, 2015
Rated 2 out of 5 by Kent38 Toilet and room need major renovation.
In my last stay, the toilet shower head super dirty with brown stains. Also brown stains in around corners of bathroom. Bathtub with rust on it too. Room furniture are old and not well maintained. After complaining was upgraded to seaview but other problems in new room, water temperature cannot be control, bathtub still has rust and air conditioning temperature cannot be adjusted. Lastly rooms are very basic, do not aspect this from a SPG hotel, does not deserve price charge. Hope my next coming stay would be better!
May 2, 2015
Rated 4 out of 5 by Raihan61 Hotel room is spacious but some facilities lacking
Some basic facilities were lacking. It was made available only after I make a request, eg touch light (In case of emergency evacuation, since the hotel lobby is under major renovation). As a customer I am not happy that I was not told about the renovation when I made the booking. Only when I get there, I was surprised that I can only enter through the back door of the hotel.
The iron which should be there was only made available after I made a request. In the morning, hot water was not really hot, so morning shower was not so pleasant.
Watching TV in the room is only limited to one place, ie. sitting on the bed. The TV console is fixed, and it is only facing the bed.
There is not much choice for breakfast. Basically Standard breakfast, nothing special.
Value for Money ??? Don't think so.
April 27, 2015
Rated 5 out of 5 by Leisure1 Excellent Room, Profesional Staff
It was a very smooth and convenience stay at Le Meridien KK. My check in was handle professionally by Reazie & Diana, and i was able to check in as early as 10am. Thanks to them especially Rizan for giving me free upgrade. Stayed in room 1824, with such a nice view and huge room. I am hoping they should revised back free parking facilities for guest instead charging at RM15 for my 2 days stay. Anyway, this is the right hotel to stay if visiting Kota Kinabalu city. Can wait to comeback again and experience new concept of the hotel.
April 17, 2015
Rated 5 out of 5 by Keesu Winnie made the difference.
Having worked and stayed at many hotels before, I must say it's a joy to be able to see the utmost pleasant and professional service by Winnie. She was polite during check in, smiled throughout the process and just a gem at the desk. My only hope is that she finds inspiration to keep going forward as hospitality is a tough industry, yet people who shines like Winnie are getting less and less. Winnie, if you are reading this, you made a difference to our stay.
April 10, 2015
Rated 5 out of 5 by Felin The customer service is excellent
I have stayed at Le Meriden Kota Kinabalu a number of times and every time, I feel that I get the best service. My latest stay was over Easter and my birthday and my boyfriend set up a few surprises for me which were in cahoots with the hotel staff, making them even better. For example, as it was my birthday the hotel gave me a cake but delivered it on the night before, which I thought was a bit strange however it is because they were giving me another cake on my actual birthday which my boyfriend had made and asked the hotel to make look pretty. The cake arrived looking magnificent, I thought it was such a kind deed of the hotel to do this favour for him/me. It was the efforts that made the difference to the stay. Not only that, but because it was Easter they also delivered a whole bunch of chocolate Easter eggs from the buffet display that we had commented on to our room. Another bit of attention to customer service that really made us feel special.
April 8, 2015