Rated 2 out of 5 by Kent38 Toilet and room need major renovation.
In my last stay, the toilet shower head super dirty with brown stains. Also brown stains in around corners of bathroom. Bathtub with rust on it too. Room furniture are old and not well maintained. After complaining was upgraded to seaview but other problems in new room, water temperature cannot be control, bathtub still has rust and air conditioning temperature cannot be adjusted. Lastly rooms are very basic, do not aspect this from a SPG hotel, does not deserve price charge. Hope my next coming stay would be better!
May 2, 2015
Rated 4 out of 5 by Raihan61 Hotel room is spacious but some facilities lacking
Some basic facilities were lacking. It was made available only after I make a request, eg touch light (In case of emergency evacuation, since the hotel lobby is under major renovation). As a customer I am not happy that I was not told about the renovation when I made the booking. Only when I get there, I was surprised that I can only enter through the back door of the hotel.
The iron which should be there was only made available after I made a request. In the morning, hot water was not really hot, so morning shower was not so pleasant.
Watching TV in the room is only limited to one place, ie. sitting on the bed. The TV console is fixed, and it is only facing the bed.
There is not much choice for breakfast. Basically Standard breakfast, nothing special.
Value for Money ??? Don't think so.
April 27, 2015
Rated 5 out of 5 by Leisure1 Excellent Room, Profesional Staff
It was a very smooth and convenience stay at Le Meridien KK. My check in was handle professionally by Reazie & Diana, and i was able to check in as early as 10am. Thanks to them especially Rizan for giving me free upgrade. Stayed in room 1824, with such a nice view and huge room. I am hoping they should revised back free parking facilities for guest instead charging at RM15 for my 2 days stay. Anyway, this is the right hotel to stay if visiting Kota Kinabalu city. Can wait to comeback again and experience new concept of the hotel.
April 17, 2015
Rated 5 out of 5 by Keesu Winnie made the difference.
Having worked and stayed at many hotels before, I must say it's a joy to be able to see the utmost pleasant and professional service by Winnie. She was polite during check in, smiled throughout the process and just a gem at the desk. My only hope is that she finds inspiration to keep going forward as hospitality is a tough industry, yet people who shines like Winnie are getting less and less. Winnie, if you are reading this, you made a difference to our stay.
April 10, 2015
Rated 5 out of 5 by Felin The customer service is excellent
I have stayed at Le Meriden Kota Kinabalu a number of times and every time, I feel that I get the best service. My latest stay was over Easter and my birthday and my boyfriend set up a few surprises for me which were in cahoots with the hotel staff, making them even better. For example, as it was my birthday the hotel gave me a cake but delivered it on the night before, which I thought was a bit strange however it is because they were giving me another cake on my actual birthday which my boyfriend had made and asked the hotel to make look pretty. The cake arrived looking magnificent, I thought it was such a kind deed of the hotel to do this favour for him/me. It was the efforts that made the difference to the stay. Not only that, but because it was Easter they also delivered a whole bunch of chocolate Easter eggs from the buffet display that we had commented on to our room. Another bit of attention to customer service that really made us feel special.
April 8, 2015
Rated 5 out of 5 by LordH Amazing, caring staff
Every associate at this property was an absolute gem, from the front door to dining, to housekeeping -- friendly, caring, and gracious -- everythying you might hope for.
The property itself was very nice in many ways, with a lovely pool and exercise facilities. This was diminished slightly by the entrance being under construction. And there were a few minor oddities, like the key cards failing repeatedly. My son had got stuck when he couldn't get back up to our rooms.
But with a staff of this caliber, this sort of shortcoming can easily be overlooked. I heartily recommend this property.
April 1, 2015
Rated 5 out of 5 by Muleskinner1 Great Place to Stay in KK
I was pleased with the quality of the facilities at this hotel, Food was excellent, staff attentive, meeting space of high quality and sleeping room was excellent but the best part was the beautiful view of the sunset over the ocean at night from my room.
March 21, 2015
Rated 5 out of 5 by Jimmy89 Phenomenal in every way
My fiancé and I came here to stay while I was visiting the country - we were promptly greeted by the staff every time we entered the lobby with an enthusiastic "good morning mr James and ms Sandy!"
The room overlooking the ocean was clean, comfortable and beautiful - complete with toilet phone so I could covertly surprise her with room service.
The staff went out of their way to bring her cake by the pool and sing happy birthday to her (without either of us knowing it was coming).
Overall this was positive in every way and we look forward to staying here every time we visit KK, as well as walking across the street to gorge ourselves on lobster for 12 usd at the phillipino market.
Love this city and love this hotel.
March 20, 2015