Rated 5 out of 5 by laserian very nice hotel
very nice hotel and very generous to SPG Platinum members.
November 13, 2011
Rated 3 out of 5 by Verified Reviewer September 2016
The Hotel is currently being refurbished. I stayed in a Vista room for 3 nights, which had already been refurbished. Room was nice and fresh with great ocean views. Unfortunately there was no hot water in my first room and I was moved to another room. In the second room, the light above the bed kept flicking on and off - as if on a sensor (which it isn't). I advised concierge and the front desk (at different times) but it was never fixed. Also, the shower door did not seal properly so the bathroom floor was always wet.
On the second night I ordered room service, which took around 1.5 hours to arrive - surprising considering I ordered bircher muesli. The room service waiter advised me he had forgotten about my order, hence why it took so long to deliver.
Lastly, a credit card authority of 300 MYR was taken upon check in for incidentals, I paid my hotel bill in cash. Unfortunately there has been no reversal of the credit card authority (3 days later), and I now need to contact the hotel to sort this out.
Overall, I felt the customer service and the lack of attention to detail let this hotel down. For a 5 star hotel, I expect better.
September 15, 2016
Rated 5 out of 5 by Rong7844 Great Hotel
Great hotel, easier to walk and shopping around,however i'm would like to suggest that the parking fee is free for inhouse costumers.You also addresed me by my father's name (last name)
September 11, 2016
Rated 2 out of 5 by Roberts Totally disappointed
The room condition was horrible and bathroom was full of mold. Staff were average. Will not come back.
August 28, 2016
Rated 5 out of 5 by yodal Best stay ever
I travel abroad for 7 months a year and this must be one of my very top hotel experiences.
Immaculately clean. Top class cooking. Receptionist Malcolm helped me out of the goodness of his heart with my computer when there were no other customers that needed attention. Jumi and Fiona were endlessly patient with my dietary requirements. Aaron was amazing in helping me to find herbal medicine shops. The staff are unique.
August 11, 2016
Rated 1 out of 5 by Ewizard Dissappinted with The Services during Check In
-The room wasn't ready despite a call made 11 hours prior to the arrival.
- Wasn't greeted and was served by a rude staff.
- Was asked to pay for the breakfast and the extra bed when all payment was made upon reservation.
- was sent to the wrong room
- no apology was made
June 20, 2016
Rated 4 out of 5 by TranceGemini Refurbished room
At last, the refurbished rooms elevates the overall stay to be more quality & comfortable. Although it's not that high end (no USB charging port at wall or tv, no more DVD player, lacking of several tv channels incl music channel) the most important the room was clean, no more musty smell, They also installed the oh so comfortable LM beds & keep the queen size beds in the twin room.
June 4, 2016
Rated 4 out of 5 by geeunit777 Nice family friendly hotel in the middle of city
I stay in this facility for 7 days with my wife and three kids. Since there was no suite room available, I had to book two rooms but thanks to the connected room, my wife and I could have some privacy as well as being right next to the kids when needed.
-Very friendly staff, especially recognizing SPG status and offering free perks
-Accessibility: Located right in the middle of the city
-Family friendly: As mentioned above about the connected room, the hotel gave free Lego to our kids
-Aged facilities: While I don't watch TV, my kids watch few cartoons, but the TV in the room were bit old and the reception was very poor to watch. Wireless internet also had connection issue. Florescent lamps in the bathroom made strange noise every time it turned on and off. Hotel staffs came to resolve the issue but it needs overall renovation.
-Unpleasant odor: unpleasant smell from the fish market
was very bad especially when in the swimming pool. It's hard to get used to and it's a big disadvantage being next to the night market.
-Food and beverage: I was constantly disappointed with the food from Latest Recipe (tried morning, afternoon, and dinner) on the quality and the choices of the availability. Maybe it's just me, but other nearby places that were highly rated from Trip Advisors were all way off. There was hardly any place that satisfied my mouth for a week in Kota Kinabalu. Maybe coming from metropolitan city, I was too spoiled.
Lastly, I want to say special thanks to Rodney for arranging welcoming gift and the balloons for us. That gave us extra excitement and joy when we checked in late at night, so thanks again!
May 19, 2016