Rated 5 out of 5 by Bernhard26 This hotel has a 5 star level
I like this hotel because of the high level accomotation and the friendly and helpful employees.
April 13, 2014
Rated 5 out of 5 by Hansong Great location
As for tourist this is definitely the best location in town.
April 27, 2014
Rated 5 out of 5 by Darek absolutely great location
absolutely great location, directly at the metro ( Peopels Squere )station to Pudong airport. Very nice club, an upgrade to a club room, fantastic view. At 100% will be back
October 11, 2013
Rated 4 out of 5 by wetravel one of many nice Hotels in SHA
close to peoples park if you want to go for a stroll and do not mind lots of people. Location is good for some shopping and finding restaurants nearby is easy.
February 1, 2014
Rated 4 out of 5 by hantinvy nice stay
the rooms are worn out in some place
everything else are good
my gf especially like the mirrors in the hallway
many choices for breakfast
great location and it is not noisy
December 7, 2012
Rated 5 out of 5 by HS697 Considering the 4th time return~~~maybe
It is my 3rd time return to this hotel and this time I stayed for a week. Although my shedule is really tight n not so much time to enjoy the facilities within the hotel, I could still experience that the staff at the greeting areas around the lobby and elevator assess are more proactive then the previous times with a standard greeting and customer could feel they are really welcoming people. Some training must be done! Good job. Would expect the check-in staff be more friendly to their customer instead of always making their guest feel they are wrong by an accussing attitude. You are here to assist guest in a Starwood property and representing the hotel by creating a first impression to all different enthical of people. Also, the Cafe female (manager? in black suit) stiff face & eye-sight every morning on the floor ( same person of all my 3 times of stay), seriously I don't feel welcome at all for breakfast, that's why I seldom choose to have breakfast during this time of stay. I'm sure this could be my major consideration of chossing my next stay in Shanghai. Besides this, thanks for the GM follow up and guest card.
December 12, 2013
Rated 5 out of 5 by Wy2877 Great location and wonderful staff
The staff was accommodating and helpful. Concierge staff was excellent in their recommendations of restaurants and helpful with directions. We had a very pleasant stay.
August 2, 2012
Rated 4 out of 5 by ATA1963 A great Hotel but improvement to the F&B section needed
I have stayed at least 4 times this year in LeMeridian. Overall expectations is good. F&B section need some attentions. On 2 occasions, the breakfast time becomes a mood spoiler. The restaurant is crowed and the waitress who showed us the table get us squeezed in the middle of a long series of table. Where I notice that the section just behind the entrance was emptied and reserved only for non-ASIAN. I sees caucasian being led there, where I am led to squeeze with others, this is very unpleasant. I requested to change and have to talk to the manager incharge to change over. 2nd occassion is having a "Sunny side up" eggs. The "CHEF" preparing my eggs, did not bother to attend to me even I mentioned twice in local language. Finally, I speaks in English where my sunny side up are prepared after 10mins of standing like a rabbit waiting for my food. This two occasions did not stopped me coming agian, because I like the enviroment and some staffs here. Please make improvement and train the people as required. Else the standard will dropped and dropped further. I shall return agian in 2013 when I goes back to Shanghai again.
December 20, 2012
Rated 4 out of 5 by KFS67 Great service and staff
Great location, if you want to be downtown Shanghai. Nice hotel, great facilities, and accomodating staff.
Only issue is poor airconditioning system, rooms to warm
December 1, 2012
Rated 5 out of 5 by JeremyP First class hotel
Almost flawless stay. Excellent facilities, and attentiveness of all staff was spot on - not too "in your face", but there when you needed them. Thank you all all.
June 24, 2013
Rated 5 out of 5 by Tan1127LLL NICE LOCATION & SHOPPINGH
THe Hotel are in the center of Shopping Center and Restaurant, so easy to enjoy. The most important you can walking along Nanjing East Road, Free car day everyday.
February 13, 2013
Rated 3 out of 5 by CKWLC Convenient place to my client
1. Room toilet was smelly.
2. Lack of some stuff like suger, coffee etc..
3. Visited few times to the ground level deck and nobody was there.
4. Towels are old.
November 10, 2013
Rated 5 out of 5 by SoundBroker Better then I am used too and that is saying a lot.
Had a marvelous stay at hotel in Shanghai, hated to leave. The service and the food was excellent and better. These people sure know how to make you feel welcome.
January 2, 2013
Rated 5 out of 5 by Hook25 Exceeded my expectations
Great staff and a great location. My best regards to everyone in the kitchens and wait staff. The food was fantastic and we were very impressed with the service.
July 15, 2013
Rated 3 out of 5 by JBG1 Sept 2012
I stay at this hotel 2-3x per year and have always liked it. This last stay was below par though.
My Jr. Suite room had no hot water the first night. I had maintenance fix it and they did for the next day. In addition the room was VERY hot and the AC did not cool enough. It took 3 calls and finally they told me they "fixed it" but also set the lowest level for 20dgC. Of course even if that was true the room never got that cold during the daytime and so was uncomfortably warm.
I left the hotel for 1 night and when I returned asked for an upgraded room to a reg. Suite as a Platinum Member and in recognition of the above problems. I was graciously told they would be happy to for an extra 500rmb/night. Not what I usually get as a Platinum SPG member.
Finally, the dinner buffet is really going downhill. Used to be very nice, but now is not kept up well. Food is often not replaced enough and so gets old. Service is poor. Price remains very high for this level of buffet at a 5 Star.
I still like the overall hotel and location and people so I am not changing yet, but I am not thrilled with the direction things have been moving....
September 27, 2012
Rated 5 out of 5 by kiki34b fabalous hotel
comprehensive facitlity and service provided to meet guests' need. 550ml x 3 bottles of water and smart phone, small things.... but great pleasure to guest.
October 15, 2013
Rated 5 out of 5 by DPhilly Fantastic location
I stay this hotel almost every time I visit Shanghai. The location is superior and no other hotel can beat. The service is great especially the club lounge.
April 11, 2013
Rated 5 out of 5 by Chipper Great location, lovely hotel
Location near downtown shops and nightlife - Great breakfast buffet.
April 13, 2014
Rated 3 out of 5 by Shanghai2013Jay This hotel has bad staff
I would not recommend this hotel. It does not live up to the name, even. The staff were poorly trained and bring their hate onto the customers
November 13, 2013
Rated 2 out of 5 by Traveller14344 Made a mistake staying in this hotel
The airconditioning does not work. Internet does not work properly either. So disappointed and will not stay in the same brand of hotel again.
September 8, 2012
Rated 2 out of 5 by CG812 Staff needs service retraining
Great location. Great facility. Poor Service. Better choices in the same area of Shanghai with exceptional service and equivalent facilities.
April 26, 2013
Rated 5 out of 5 by PCSUTHERN Great Comfort
is a perfect hotel oasis for traveling to China from the USA; my stay was so comfortable is helped relieve the stress of international travel
March 9, 2013
Rated 4 out of 5 by Sweden44 Perfectly located hotel
This hotel is a very nice, excellently located hotel with very good service.
March 31, 2014
Rated 3 out of 5 by KH83 Not exactly a 5 star hotel
To be honest, this is the worst Le Meridien I have ever stayed!
The reason I am giving such a low score for this hotel is mainly because the air condition didn’t work properly during my entire stay. Shanghai’s weather in November is kind of cold, so naturally I set the thermo stand at 25 Celsius after I entered my room. After 20 minutes, I still felt my room was on the chill side, so I put my hand near the vent, and I felt the air came out from the vent was chill. So I called the service desk, and they sent a mechanic to check it out. There is no much the mechanic can do (as it was 11pm), so he provided me electric heater and said he will tell his colleagues to look into this matter next day.
The next day, when I returned to my room the heat was not fixed yet. I called up the service desk, again, they sent another mechanic guy to my room, and this time I was told by the mechanic guy that I was the only person said the room is not warm enough, and in fact some guests suggested their rooms are hot. I had nothing to say to the mechanic and just let him go.
One thing I feel funny is I used electronic heater for 4 days during my stay in a 5-star hotel!
November 25, 2013
Rated 4 out of 5 by DumaPride Overall good hotel
Hotel overall is great but the rooms air conditioning does not cool & the room was humid. personnel seem focused on men and ignore women.
September 29, 2013
Rated 5 out of 5 by JoSPG Outstanding concierge service
We had problems with the delivery of some luggage from the airport. Concierges were really, really helpful.
Breakfast buffet was awesome.
September 10, 2013
Rated 2 out of 5 by Lars Needs improvement
Rooms need improvement and service level needs approvement. No SPG recognition what so ever. Do not allow trafficing in the lobby area!
October 23, 2013
Rated 4 out of 5 by Faflarage Good hotel for business
Great hotel for business, good location and very nice rooms
April 7, 2014
Rated 4 out of 5 by turningtimco Excellent Staff/Location
I recommend this hotel to all of my business collegues. The staff is top notch and the locaton is excellent in getting around Shanghai.
December 10, 2012
Rated 5 out of 5 by keith10 Bed
Everything from check in to check out was well above all other hotels that I stayed at over a five week business trip through China.
April 25, 2013