Rated 5 out of 5 by Hilco This hotel has great features
Exelent Hotel and very well situeated in the centre of S'Hai
September 4, 2012
Rated 4 out of 5 by Tigi27 This hotel has great features
Gym, pool, jaccuzzi, sauna, complementary breakfast
March 3, 2013
Rated 5 out of 5 by mk49 Great service and attention to guest's needs
The hotel staff is wonderful!
May 18, 2013
Rated 5 out of 5 by Fred frequent visitor
best staff in Shanghai, perfect
May 9, 2013
Rated 4 out of 5 Great View on 65/F
The live jazz and view on roof top is great
October 21, 2012
Rated 4 out of 5 by Mo2014 Shanghai 1pril 2013
very good stay in shanghai
April 14, 2013
Rated 5 out of 5 Excellent hotel
Excellent location and good hotel
December 13, 2012
Rated 4 out of 5 by Ross Good Hotel
Location and services were good
August 1, 2012
Rated 1 out of 5 by KCShin This hotel has great features
This hotel has great features
December 23, 2012
Rated 5 out of 5 by bigsea the view of the hotel is good
view form the room is good.
September 15, 2012
Rated 4 out of 5 by travelbased my first choice in Shanghai
good location & facilities
August 12, 2012
Rated 2 out of 5 by Style Hotel it self is not bad, but the staffs..
We got there early and they allowed us to check in before 3pm so I was very happy.
But then the guy at the lobby said that my reservation included only one person's breakfast which didn't make sense at all. I said there must be some kind of a mistake and wanted him to check it out, but he got annoyed and made it look like it was all my fault. After he made a call to somebody, he said there was a mistake in the online reservation system and our breakfast was for 2 afterall. He didn't even say sorry which made me more unpleasant.
The next morning when I went down for breakfast, my spoon which was set on the table had someting brown all over it, as if someone had chocolate icecream with it. I asked for a new spoon, showing the dirty one, and the waitress didn't aplogize nor did she smile. She just gave me a spoon with a frown on her face, which made me very uncomfortable.
On the last day, I asked for some ice and waited more than 15 minutes. I had to call again, and finally they came to our room after another 10 minute or so.
The hotel's room condition was good and the location was excellent. This hotel definately has it's strengths, but the staff here are just so rude. Lot's of them don't speak English and even if they do their pronounciation is so bad that I couldn't understand most of it.
September 1, 2012
Rated 1 out of 5 by dbear What A Disappointment
I have been a SPG Platinum member for few years now. Upon Check in I have been told the hotel is running at high occupancy so the best room available were in the lower floor. When I asked for the same room as last time, I was told it was one off because last time the hotel was running at high occupancy. I still cannot understand why the same reason I was getting the same treatment. I was also told I shall have use the upgrade certificate or even use my SPG points for upgrade. To me I did not feel respect when I have been asked to use my SPG for upgrade for first time since I join SPG since 1999.
The worst of all why can’t they give me a room on the club floor, it’s so inconvenient when I have to change lift to access the Club Lounge.
This is my worst ever experience with any Starwood hotel.
Apart from the unfriendly staff at check, when I arrive club lounge for breakfast at 6 am (I have been told it start at 6am0 nothing was ready at all, if they cannot get it ready at the time then shall not advertised 6 am start) I need to get something quick in the main restaurant. I was stop and told I have to wait for the staff. Why I have to wait when there is clearly understaff. I need to rush and go to airport; don’t they have some common sense?
Only time I will ever try again would be when it’s on discount or other Starwood’s hotel are fully booked.
May 7, 2013
Rated 3 out of 5 by Dickie98 Average stay at the Le Meridian
This used to be my favorite hotel in Shanghai, but service levels have dropped off since I was last here and status recognition has to be asked for rather than granted upon arrival. When checking in, I was informed of an upgrade to a Deluxe view room when there were clearly Jr. Suites available for upgrade. I had to ask (first in chinese then english) if I could receive the upgrade that I was entitled to as there were clearly several Jr. Suites available for purchase for the duration of my stay upon check-in. She did not give me a room on the royal club level, so accessing the lounge was a pain. The front desk claimed that a Jr. Suite on the club level would have been a "double upgrade", which I did not agree with, but did not want to argue the point with her.
The lounge is very nice and affords great views of the Bund. Service levels here were quite good but the snacks were only ok. The staff recognized that we were here for my birthday and sent up a small cake, which was a nice gesture.
I ordered room service, which was quite uneven. Dinner was delivered fine but I had to request ice three times before someone brought a bowl of ice (not bucket) to my room. My breakfast arrived lukewarm and the porridge had clearly been sitting around as it had already developed a sticky film, not happy with it.
I also ate at the Sunday brunch. It is marginally better than what is served during the regular buffet at double the regular price (CNY460pp w/o champagne). The bright spots were the foie gras station, caviar and taiwanese shaved ice. There were not nearly enough breakfast type foods (a necessity for brunch; asian/western or otherwise). Also, why have a indian curry station that no one eats with average to terrible indian food as there isn't even an indian restauraunt in the hotel?
The only thing that I have always been unsatisfied with is the placement of the taxi stand, which is off the street. There is usually a fairly long queue to get a taxi and you're usually better off going to the street and tracking one down yourself as access to the hotel shares a path with the exit from the pedestrian walkway. Accordingly, it is quite crowded on weekends and it will take a while to get a taxi waiting at the taxi stand.
September 19, 2012