Rated 5 out of 5 by JM69 Shanghai Central
Great location and great staff in the lounge. Very welcoming and always have a smile for their regular guests.
April 29, 2014
Rated 4 out of 5 by TonyOnRoad Poor Customer serrvice
I was absolutely disappointed with the hotel. This is the second time I stayed in this hotel and my first experience was not too bad and that was why I decided to return. This time I booked a junior suite but the service I had was worse than my first stay when I was booked with a standard room.
The wifi reception in the room was so poor that neither my iPhone nor iPad could connect to the wifi anywhere in the room. Even with the rare occasion I got connected, it dropped off virtually right the way. At times I could find the network but when I tried to connect, I only got the message of unable to connect to the wifi.
I called the help desk and was only told that it was nothing wrong with the hotel wifi and must be something to do with my phone and the iPad. Other than that there is not even any offer of assistance to get me solve the connection.
In Shanghai there are plenty of Starwoods hotel and I would not be short of any choices so I think this is the last time I will stay with you.
September 9, 2012
Rated 5 out of 5 by Torsten We felt very welcome
During our China trip, my family and I spent five nights at Le Royal Meridien Shanghai - a very good experience most of all due to the very friendly and caring team at the Royal Club that took care of our every need and was making this a special stay for my wife, my 4yr old boy and me. Thanks. !
January 15, 2013
Rated 4 out of 5 by roninWT Need to some effort
No longer have SPG check in counter, Pt stat. means nothing... :( Lost my reservation again, and as if the stuff get me a room is a "favour" and need to thank the guy, WTH! Please get local law enforcement to get rid of the guys just outside hotel main door to solicit for any non-legit stuff...
March 11, 2013
Rated 5 out of 5 by asa4 Love this hotel
Le Royal Meridien is my favorite hotel in Asia, the service, the staff, the facilites, the location and the BEDS. the beds are a dream- as a frequent business traveller its important to feel at home and comfortable Le Royal Meridien makes me not want to leave, and that is quite a achievement.
June 4, 2012
Rated 2 out of 5 by Sim77 Great location but dated
Great location and staff is very attentive. I have stayed here in the past and it seems that the hotel is not as good anymore perhaps due to age. Room was always had a musty/moldy smell and air condition cannot stay cold. Friend of mine in another room also complained of smell in their room.
July 25, 2013
Rated 3 out of 5 by momo18 Good, but not quite excellent.
Location is very good (5 minute walk from People´s Square, on Nanjing Road).
I wouldn´t necessarily recommend the hotel not because it is bad or because I didn´t like it (except maybe for the mess in the elevators), but I know that for the price payed, there are other options available.
August 15, 2013
Rated 4 out of 5 by chairman my best home in shanghai
from 3 years i am only stay in le meridian shanghai for at least 1 month every year because 1st : stylish and comfort
2nd : stuff have an experience
3rd : excellent location
4th : i love it too much
but in last stay i did not like the service its not usually. in next time i will be focus
July 22, 2013
Rated 4 out of 5 by heavyguyhk Good place
Sammy and Nathalie on executive floor are very customer oriented - keep up the good work! Breakfast needs some improvement as variety just not enough for a 5 star hotel.
April 12, 2014
Rated 5 out of 5 by Chris Great in all aspects
Excellent location just off the Nanjing Rd mall.
Hotel was clean and well presented.
The quality of food was fresh and authentic catering for all tastes.
Staff always eager to help and very efficient.
Rooms were modern, clean and bright. (I am quite critical of room standards).
May 5, 2013
Rated 5 out of 5 by Mujdat Excellent hotel and friendly staff, very good location
Stayed here for a conference for a week. Hotel has very good location in the center of the city, staff is very friendly and helpful, facilities are good. Meeting rooms and catering for conference breaks were satisfactory.
Would like to return for a family visit in the future.
May 19, 2013
Rated 2 out of 5 by Trevor1971 disappointed
Nice hotel. Suits my location needs very well. However the service level at reception is well below standard, English is average and the understanding of your own reward program is totally unacceptable. that said general staff, restaurants , bars, housekeeping etc no issue.
October 20, 2013
Rated 4 out of 5 by drwu75 Great location
Probably not the best hotel in Shanghai, but still very comfortable in a fantastic location: walkable to People's Square, The Bund and even tourist attractions like Yuyuan gardens. Rooms are spacious; very good gym and pool (that no one uses) and a great breakfast buffet.
December 22, 2012
Rated 5 out of 5 by canuck top marks across the board
the warmth & sincerity of all staff members truly makes one feel most welcome. complete professionalism in every detail & the g.m. mr. hardie obviously ensures that with his constant visibility. spent many nights there & always know exactly what to expect. kudos to all!
November 18, 2011
Rated 5 out of 5 by Hansong Great location
As for tourist this is definitely the best location in town.
April 27, 2014
Rated 5 out of 5 by gilberjm Amazing Experience
Traveling in the states, I don't always feel "platinum" at Starwood hotels. But during my four-day stay for vacation, the staff, food, facilities, and amenities at Le Meridien Shanghai demonstrated what being SPG Platinum should be. Thanks for an amazing stay!
November 14, 2011
Rated 5 out of 5 by chris This hotel is great
Since more than five years I normally stay at the Le Meridien in Shanghai one to two times a year.I must admit that the quality of the hotel and the staff has been kept and even improved during this period. My congratulation to the hotel Management and staff.
March 28, 2013
Rated 5 out of 5 by StevieD13 November 2012 business trip
I always try to stay at Le Royal Meridien Shanghai and love the location and the way staff look after the guests.
What a way to start the day, looking over Shanghai from the Club lounge :o).
Special mention goes to Edward and the nice young chef that visit!
February 15, 2013
Rated 2 out of 5 by Wrasse Bleh
My non-smoking room was recently smoked in. Insufficient staff (no staff in pool / spa area at all). English sub-par. Had to re-magnetize my keys 3 times. Lots of problems with cosmetic upkeep (not painted, floor panels are wobbly, etc etc etc)
December 4, 2013
Rated 5 out of 5 by J1281 Thanks!
I've been spoiled by the comfort, service, and attitude of Asia's Starwoods hotels that it makes it hard to stay at other hotels.
Le Meridien Shanghai is one of the hotels I stay the most frequently, and a major reason I feel the above.
December 15, 2013
Rated 3 out of 5 by pnivlek Hotel is nice but..
A lot of the staff still struggles with understanding basic English. I'm lucky that I can manage Mandarin so I can get by. My other colleagues are not so lucky.
Also be careful of the service staff at the Italian restaurant on the 8th floor. Especially the Caucasian gentleman. He's not very friendly and seems to be extremely irritated that he had serve us. On one night, we had a group of 10 and we asked for some bread with we looked at the menu to decide on what we wanted. He was quite clear that we'd only be served bread only AFTER we had ordered. The next day, a bigger group of 20 had lunch at the same restaurant. We were unfortunate enough that he was also on duty and again clearly irritated that we had brought so many guests to his restaurant. I think we had made a reservation for 15 but more showed up. Isn't that good for business? We didn't kick up a fuss and we were quite happy to give the team some time to set up for the bigger number that showed up. I guess he didn't think that we should have bothered him with more diners.
June 20, 2013
Rated 5 out of 5 by Chipper Great room & Breakfast
Location is great and my room had views in two directions over downtown Shanghai. Breakfast buffet was excellent.
Only criticism is that the elevators are so confusing.
March 23, 2014
Rated 5 out of 5 by Fredrik Great hotel and great experience
Highly recommendable hotel for anyone going to Shanghai wether for business or pleasure. Great location just next to shopping and restaurant area as well as access to the metro. I just had my first stay here, but will certainly be back soon again...
December 22, 2011
Rated 4 out of 5 by Ben2012 Located in the heart of Shanghai, great views
Overlooking the Nanjing pedestrian street, with views of the city and the bund, this hotel is located in the center of it all. The view from the club lounge or higher floors is amazing, and there is also easy access to get around by taxi or subway.
March 3, 2012
Rated 5 out of 5 by Bernhard26 This hotel has a 5 star level
I like this hotel because of the high level accomotation and the friendly and helpful employees.
April 13, 2014
Rated 4 out of 5 by USTraveler Great facilities and nice location
I stayed at this hotel for my 5-day business trip. My experience was wonderful with fantastic breakfast and friendly staff. It will be perfect if the hotel has more spaces in the lobby for rest or short meeting. Overall, I recommend this hotel.
March 23, 2013
Rated 4 out of 5 by Packy Good Overall Experience
I would recommend this hotel if you are looking for something a little bit different to your regular business hotel. The room layout is fun and different whilst still being functional. The staff are friendly and the facilitaties great.
December 18, 2013
Rated 4 out of 5 by jetles 2012 nov shanghai trip
Return stay to the hotel & the service is normal. The room seem not that big. Nice bathroom. Prefer higher floor but always not get it.
The Chinese restaurant really below expectation & disappointed.
The executive lounge is good standard.
November 19, 2012
Rated 5 out of 5 by jijiB the best choise
AS usely, we spend one fantastic week. Excellent support from the staff of the business center. Extraordinary food, cuisine excellent, quiet room, 10 meters from NAJING road, what can we expect more ? Nothing.
This is our best choise.
July 16, 2013
Rated 5 out of 5 by Chipper Great location, lovely hotel
Location near downtown shops and nightlife - Great breakfast buffet.
April 13, 2014