Rated 4 out of 5 by ETW67 Pool Swimming Cap
Love this hotel, it's location and rooms with fantastic view. One issue I had is the swimming pool rules, the pool staff basically insisted for me to wear the swimming cap, when I complied with the request they asked me a fee of 60 RMB, this is ridiculous, paying for $ 200 and above room and almost forced into this additional fee shows a lack of understanding what it takes to make the guest welcomed and content !
July 16, 2013
Rated 5 out of 5 by Hook25 Exceeded my expectations
Great staff and a great location. My best regards to everyone in the kitchens and wait staff. The food was fantastic and we were very impressed with the service.
July 15, 2013
Rated 3 out of 5 by pat789 need some improvement
some broken facilities, fixture in lobby bathroom broken, rust on floor in room, overall a little dirty for a 5 star hotel
July 15, 2013
Rated 3 out of 5 FOOD QUALITY AND TASTE
FOOD HAS TO REALLY BEEN IMPROVED
July 2, 2013
Rated 4 out of 5 by EmilyKim Great hotel wih ample facilities!
Comfortable, spacious rooms, good facilities, excellent location
June 30, 2013
Rated 2 out of 5 by Charlietravel Service levels gone downhill
I've stayed at this hotel a number of times ( 15+) over the years and the service standards have dropped significantly in the last year.
The few issues i've encountered or noticed during my last few visits.
1) in room toiletries - frankly are rubbish, some china made product that leaves your skin feeling awful ( for a 5* hotel at least supply L'occitaine or similar like your competition)
2) corridor noise is very bad if you have a room near a service door - i was woken 3 times one night from door slamming
3) no chance of room upgrade no matter what SPG level you are ( not once in 15 stays have i had one!)
4) Given its a 5* hotel in China you'd expect to be able to have chinese food on the day time menu - but its only available before 2pm or after 6 even though it is availbale at 2am..... just ridiculous.
5) check out process abominable - i waited over 10 mins at a very quiet time and repeatedly asked if someone else could come out to support the solo receptionist really don't expect this again in a 5* hotel.... my card was then charged TWICE ( though refunded it will still take weeks to go back on my card)....
6) food and beverages are extortionate ( gone up around 40% in 2 years) so best option is to go to Costa or Jamaica Blue for breakfast/lunch
On the + side the airport car service is excellent if not pricey at 800 RMB each way.
I won't be staying here much longer if service hasn't improved on the next stay!
June 30, 2013
Rated 1 out of 5 by Mango666 Areas for improvement
I have just stayed in your shanghai hotel 6/25-28 and I believe this is at least my 7-8 times stayining in the same hotel in the past year, your hotel is always my company's choice for biz trip to shanghai. My company's travel agent has mentioned my flight number and arrival time in my booking, however, when I arrived and checked in on 6/25 night : 1) there is no more king size bed room 2) my original room has released to other customer who checked in earlier 3) assign a corner room to me at low floor, while my 2 colleagues got 61/F and 55/F respectively when they checked in earlier. I felt uncomfortable when I get in the corner room and I asked to change room, your staffs assigned another room to me which in even lower floor and I have to face the roof of aircon machine. I wonder how your staffs treat a frequent visitor and SPG club member like is. Really disappointed and I would suggest the company change another hotel in shanghai.
June 29, 2013
Rated 3 out of 5 by Ronnie76 Horrible beds
The overall location of the hotel is ok but it is very noisy. During most of my stayings, I can never get a king size bed unless I play firm with the front desk. During my last stay, I got 2 beds and both of them are concaved. I felt that I was sleeping in a hammock without the comfort. The toss and turning lasted all night. I was not restest and unable to carry on my meetings the next day. With the price that I am paying, I am not getting the best value.
June 27, 2013
Rated 5 out of 5 by rerrr Good place to stay
The location, the staff and the rooms are excellent!
June 25, 2013
Rated 5 out of 5 by DKinSF Top notch hotel.
I always stay at the Le Meridien when I am in Shanghai. The service is top notch and there are many things to do near by.
June 24, 2013
Rated 5 out of 5 by JeremyP First class hotel
Almost flawless stay. Excellent facilities, and attentiveness of all staff was spot on - not too "in your face", but there when you needed them. Thank you all all.
June 24, 2013
Rated 3 out of 5 by haoen average
wet and heavy smell in room
June 23, 2013
Rated 3 out of 5 by pnivlek Hotel is nice but..
A lot of the staff still struggles with understanding basic English. I'm lucky that I can manage Mandarin so I can get by. My other colleagues are not so lucky.
Also be careful of the service staff at the Italian restaurant on the 8th floor. Especially the Caucasian gentleman. He's not very friendly and seems to be extremely irritated that he had serve us. On one night, we had a group of 10 and we asked for some bread with we looked at the menu to decide on what we wanted. He was quite clear that we'd only be served bread only AFTER we had ordered. The next day, a bigger group of 20 had lunch at the same restaurant. We were unfortunate enough that he was also on duty and again clearly irritated that we had brought so many guests to his restaurant. I think we had made a reservation for 15 but more showed up. Isn't that good for business? We didn't kick up a fuss and we were quite happy to give the team some time to set up for the bigger number that showed up. I guess he didn't think that we should have bothered him with more diners.
June 20, 2013
Rated 4 out of 5 by LittleMissRedDot Breakfast spread needs impprovement
I'm someone who really needs a good meal to kick start the day - esp when I'm travelling for business.. There was a wide spread at their breakfast buffet but there's certainly room for major improvement in terms of the quality of food and selection of food. The only saving grace was their pastries - the choc croissant was delectable. But I skipped breakfast for the rest of my 4 days stay.
June 20, 2013
Rated 4 out of 5 by JonECE Another Good stay, could be better though
It is always very nice to see the familiar faces at the Royal Club lounge at the 44th floor. And the reception girls remember my name. Great!
Upgraded as normal and room is comfy and the gym is standard and nothing to be concerned about.
Two minor points to make:
There is a considerable gap on the shower door when it is shut in the suite I stayed. And I didn't use the rainforest shower and the water was leaking everywhere through the gap.
I had breakfast for a change this time at the Lobby level because it has a vast selection. (The service at the club level is always wonderful.) But it definately lacks home-made Dimsums, there were only two mass supplier produced choices on that morning and both were in short supply. I thought Shanghai Chinese are proud of there Xiaolongbao and some other Dimsums. It won't be a bad idea for your guests to enjoy your chef hand-made fresh ones. Otherwise, as always, amazing selection!
June 16, 2013
Rated 3 out of 5 by CC123 Good, but can be better
Staff service could be better, in terms of responsiveness and knowing what the guest is asking, especially at breakfast so much so that i only had breakfast once there and never returned
June 9, 2013
Rated 5 out of 5 by zlzoul Best View and Perfect Service
Booked a same day reservation at 10AM for a 12PM early check in, still get quickly recognized and upgraded ahead.
Two-bed room is a little bit tight for two single beds, but the view is just awesome!
Lounge is nice with a nice selection of wines, enough elevators for different levels, everything is perfect here.
When I checkout I got an apology for a less-than-two-minute queue in the front desk. They do care about this. What a great service!
June 3, 2013
Rated 5 out of 5 by Eileen Well-furnished room with excellent view!
Excellent Shanghai view!
What else are you looking for?
May 30, 2013
Rated 4 out of 5 by sarah78 location is great
Room was clean and comfortable, service was good, I really enjoy the view at 789 bar on 65th floor.
May 30, 2013
Rated 4 out of 5 by pekka panaromic view of shanghai
The highest floor, there is a 789 pub where customer can have a relax and comfortable area for social drinking session while enjoying the scenic view of shanghai The Bund area.
May 27, 2013
Rated 5 out of 5 by BusTrav Has to be the best in Shanghai
Everything at this hotel was great. Friendly staff suburb facilities. I reserved a junior suite and was upgraded to a deluxe suite. It had unparalleled views with floor to ceiling windows. The club level staff were all terrific. The gym was well equipped and the pool was excellent. This is a great place to stay in Shanghai.
May 24, 2013
Rated 5 out of 5 by Bernhard26 This is a modern styled 5 star hotel
I always feel at home and save,
great international breakfast and other meals
The pool is great and has a very good water quality
May 23, 2013
Rated 4 out of 5 by Mlee Good service, location and
Very comfortable, good service and central location is great. The buffet breakfast spread is good. Only the elevators was confusing. Too many changes of elevators to go to different floors.
May 21, 2013
Rated 5 out of 5 by Mujdat Excellent hotel and friendly staff, very good location
Stayed here for a conference for a week. Hotel has very good location in the center of the city, staff is very friendly and helpful, facilities are good. Meeting rooms and catering for conference breaks were satisfactory.
Would like to return for a family visit in the future.
May 19, 2013
Rated 5 out of 5 by mk49 Great service and attention to guest's needs
The hotel staff is wonderful!
May 18, 2013
Rated 5 out of 5 by harok Fantastic experience at Shanghai
Confortable location from airport and view, Hotel's surround
May 18, 2013
Rated 5 out of 5 by hxoc1234 Service
Extraordinary service from Concierge desk to return misplaced credit card holder.
May 9, 2013
Rated 5 out of 5 by Fred frequent visitor
best staff in Shanghai, perfect
May 9, 2013
Rated 5 out of 5 Royal Club and Swimming pool are outstanding
Your staff and its senior management both at the Royal Club and at the Swimming pool offered an excellent service
May 8, 2013
Rated 3 out of 5 by biker Some staff' have bad attitude
Most of staff are okay, but some are rude, especially one girl at fitness center.
May 7, 2013