Rated 4 out of 5 by Packy Good Overall Experience
I would recommend this hotel if you are looking for something a little bit different to your regular business hotel. The room layout is fun and different whilst still being functional. The staff are friendly and the facilitaties great.
December 18, 2013
Rated 5 out of 5 by jijiB the best choise
AS usely, we spend one fantastic week. Excellent support from the staff of the business center. Extraordinary food, cuisine excellent, quiet room, 10 meters from NAJING road, what can we expect more ? Nothing.
This is our best choise.
July 16, 2013
Rated 4 out of 5 by heavyguyhk Good place
Sammy and Nathalie on executive floor are very customer oriented - keep up the good work! Breakfast needs some improvement as variety just not enough for a 5 star hotel.
April 12, 2014
Rated 2 out of 5 by Derek135 unexpected experience.
I was not recognised as Gold SPG member when checking-in on Jan 10.
Reception staff did the second thing while checking me in,costing me more time than before.
It appears there exists change on mamangement or service standard.
January 17, 2013
Rated 5 out of 5 by ThatManAgain One of the Absolute Best Hotels
A perfect blend of traditional and modern. Beautifully styled, without being cold. Great location, amazing views, and just about perfect service. The Club Lounge is so good you'll be hard pressed to justify going anywhere else.
March 8, 2013
Rated 4 out of 5 by ranger location, location, location
Really city center, stunning view of the park. Contempory deocr.
Service is average. The service of executive lounge is so so, there was a German lady staff provided excellent service and she seems the only one working there.
November 10, 2011
Rated 4 out of 5 by soopool Fantastic location & Views
It was very conveninet location. I could get City tour bus in 1 minute walk. It is located on start point at Nanjin Dongroo.
Also this hotel shows fantastic view on any side.
Finally I was satisfied with pool view at nignt.
November 13, 2011
Rated 5 out of 5 by Joe222 Total Enjoyment
From the moment you exit the taxi to enter the hotel....this place is all about service. Check-in is a pleasure. The room was wonderful and clean. The Executive Lounge was one of the best. I look forward to my next stay.
May 20, 2012
Rated 2 out of 5 by keni Disappointment in service and lounge
The lounge was totally overbooked and sometimes not accessible because of that. There was constant shortage in served food and the level of it was just something totally else than it used to be. Room service took ages.
November 8, 2013
Rated 4 out of 5 by maha This hotel has a good location
This hotel in very good location for tourist and business , its big and clean and polite and friendly stuff. it was my birthday and even i forgot it but they send birthday cake to my room which its a nice memory for me.
September 17, 2012
Rated 4 out of 5 by hotel99 this hotel has great location
the hotel have a great location, the room are very nice. Most of hotel staff had very good services only except the receiption staff always looks very tired and no patience when you do the check in or check out process
December 20, 2012
Rated 2 out of 5 by Desmo Customer service is slipping
Used to be my favorite hotel in Shanghai. First four days of a three week trip:
1. Could not fix AC. Room was hot and humid.
2. Hotel staff "accidentally" came into my room at 1:30 AM.
3. Consistant room key failures
September 28, 2012
Rated 5 out of 5 by JM69 Shanghai Central
Great location and great staff in the lounge. Very welcoming and always have a smile for their regular guests.
April 29, 2014
Rated 4 out of 5 by huhu Very good hotel, central location
Very good hotel, central location
May 18, 2014
Rated 3 out of 5 by jsam69 My Stay at the LM Shanghai
Room was upgraded to a higher floor, but not comfortable bed was springy, food selection and drinks selection at lounge very poor. Chop sticks were dirty. Bathroom amenities were not replenished in time.
January 24, 2014
Rated 5 out of 5 by Chipper Great room & Breakfast
Location is great and my room had views in two directions over downtown Shanghai. Breakfast buffet was excellent.
Only criticism is that the elevators are so confusing.
March 23, 2014
Rated 5 out of 5 by zc12 Business traveling
The hotel was great. The room and service were excellent. The only bad thing is that soft drinks are like $7 at dinner and in the room. However, there is a C-Store 1 minute away that is very resonably priced.
December 10, 2012
Rated 4 out of 5 by Natashak Very good hotel
I enjoyed my stay at the hotel: room, breakfast were great. The only recommendation would be to have a little faster dinner service and also perhaps a bit more snack/ food variety at the bar (65 th floor)
March 17, 2013
Rated 5 out of 5 by Barbara815 Wonderful hotel; great location. Superb staff and accommodations
Both of my recent stays have ensured my return on future visits. Exemplary hotel with spacious well-equipped rooms, diverse restaurants and perfect spa. The Royal Club staff are amongst the very best.
September 25, 2012
Rated 4 out of 5 by Christophe mattress problem
the mattress is a bit too soft, a lot of my friends and colleagues don't stay in meridian because of the mattress, and the less soft mattress that the hotel provides is really not comfortable at all.
December 1, 2012
Rated 4 out of 5 by Indian2013 Great location and Superb hotel
Very nice hotel located in an excellent place in shanghai. The ambience, staff and the rooms were really good. Strongly recommend this hotel for business and leisure guests. You won't regret it.
December 19, 2013
Rated 3 out of 5 by Sky01 Cleanliness
I reported a crockroach crawling on my bed one morning and got the shock of my life! I called the customer hotline and they came and took some pictures and subsequently killed it.
January 25, 2014
Rated 5 out of 5 by Joe222 Service and Club Lounge
Literally from the moment you get out of the cab, into the elevator, check-in all the way to check out 7 days later - everyone is very professional and everything is perfected for the guest.
March 29, 2013
Rated 4 out of 5 by Mlee Good service, location and
Very comfortable, good service and central location is great. The buffet breakfast spread is good. Only the elevators was confusing. Too many changes of elevators to go to different floors.
May 21, 2013
Rated 5 out of 5 Excellent Hotel
Location and environment is pretty good. The facility is good EXCEPTION the bed is little bit small (I book 2 beds room). Other things are good. Anyway, I will recommend to stay this hotel.
January 19, 2012
Rated 4 out of 5 by Edgar1212 Check in Staff
Your check in staff is not very patient and does not give one the feeling of a true welcome. Perhap she is still in-experience in presenting herself in front of a guest in the SPG counter.
December 20, 2012
Rated 3 out of 5 by CC123 Good, but can be better
Staff service could be better, in terms of responsiveness and knowing what the guest is asking, especially at breakfast so much so that i only had breakfast once there and never returned
June 9, 2013
Rated 4 out of 5 by aidenzzz Good location, helpful staff
Overall I would have to say the experience was good but there are a few things can be improve.
The hotel is in a good location, you can easily get coffee and donut just right outside the hotel. Walking distant to shopping area and the The Bund.
Helpful staff, especially Ryan Lu really given my colleague and I some good travel tips while we waiting for the taxi.
But I do feel some of the things can be improve
At the check in 2 of my colleague requested to change their room after just got in to the room because even both of them request a single bed but was given a twin sharing room. And one of them even got the wrong key card.
I was assign to a room with aircon issue it was way too warm and stuffy. Even after the engineer visit, the issue still can't be solve. But I have to say the staff and the duty manager are helpful and get my room change after my 2nd phone call. The aircon issue also happen in one of the conference room and it take few hours to fix the issue.
Even all this I will say the room are clean and comfy, breakfast are good. Really hope my next stay I will have a better experience.
December 4, 2012
Rated 5 out of 5 by Tamarasbr Greta location
The brunch on Sunday is amazing. Very nice room and view, but the only downside is that you need to use a stair to go to the pool. The view at the bar on 66 th floor was amazing
August 9, 2012
Rated 4 out of 5 by pekka panaromic view of shanghai
The highest floor, there is a 789 pub where customer can have a relax and comfortable area for social drinking session while enjoying the scenic view of shanghai The Bund area.
May 27, 2013