Rated 4 out of 5 by 310
Rated 4 out of 5 by saturtay My observation
I stayed in Le Royal Meridien for 4 nights.
Overall I had a wonderful stay. I will choose Le Royal Meridien whenever I am in Shanghai.
July 7, 2014
Rated 2 out of 5 by Hi123 Good location but service standard to be improved
1. front desk service - bad: bad service attitude when wondered why king size bed is not available (it is requested and noted in hotel booking). I was hinted the corp. rate doesn't deserve the privilege and asked to upgrade to higher grade if I really want a king size bed by a supervisor level lady.
2. in-room service (incl. dining) - awesome: responsive, punctual and good service attitude
3. housekeeping - bad: forget to replenish amenities, breakfast card is worn out
4. concierge - awesome team: helpful, friendly - esp. nominate Adam for his helpfulness
Overall, the service quality is not consistent. Sad to say, I doubt I will choose this hotel for my next trip.
June 25, 2014
Rated 4 out of 5 by purplerebecca Excellent experience, felt like at home
This hotel is the one that I stayed during I relocated to Shanghai 3 years ago. The service level remains as good as previous. The receptionist could even identify the room that I stayed last time, which made me surprised and recognized. I would like to choose to live here next time when I'm in Shanghai.
June 30, 2014
Rated 4 out of 5 by Beef The room smells
I have stayed in this hotel for many times - with good and bad experience. This time the room smells. I always book non smoking rooms and this room has a non smoking sign but it smells - not sure if it's really a non smoking room or it's just getting old and smells.
The staff here always says I get my platinum member room upgrade but it's not always the case (ie lies or misrepresentations at times).
May 12, 2014
Rated 5 out of 5 by Vernina Good location , excellent overall rating
Good location , excellent overall rating
June 30, 2014
Rated 1 out of 5 by Tinker567889 No hot water
For 1200 RMB a night, I would have expected to have a hot shower. In a world class hotel like Le Royal Meridian, it is INEXCUSABLE to NOT have hot water.
June 29, 2014
Rated 4 out of 5 by Anais Best location
Superb view over Shanghai. Modern and comfortable.
Best location right in the center of Shangahi close to everything.
June 25, 2014
Rated 5 out of 5 by BillfromHouston Consistent Service Delivery
The staff at the Le Royal Meridien Shanghai has developed over the years. I first stayed at this property following its opening approximately 5 years ago. Many of the staff are still with the hotel and have continued to grow and have developed a consistent service delivery model for the hotel guest. They remember you and anticipate your needs.
June 23, 2014