Rated 4 out of 5 by LRMguest Customer Service / Room
Frequent stayer in the hotel. Hotel customer services are extreme...Excellent at the front desk reception (check in and out), particularly like to commend Ms Davina for her patience and politeness...well done!
However, at the concierge, very poor service and attitude in general....was raining heavy last week, not enough umbrellas, and worst of all the staffs were aloof.
Room sofa needs new upholstery.
February 4, 2016
Rated 5 out of 5 by Absolute Romantic Hotel with Amazing Views
The Le Royal Meridien Shanghai is an upscale hotel at the end of the Nanjing West pedestrian-only street. There is a dedicated hotel entrance to the south, although the lobby itself is on a higher floor.
Upon check-in I was warmly welcomed, and given access to a club room on a higher floor, looking over People’s Square. Unfortunately I arrived on a very smoggy day, and wasn’t able to see the views for the first few days.
The room itself was quite welcoming, with the usual high-end comforts I’ve come to expect from Le Meridien. Large floor-to-ceiling windows with a great view (when visible), and with a desk facing them - a nice touch.
The club lounge was also very spacious with a view facing towards the Bund, and friendly staff as well. A great selection for breakfast, as well as dinner - all you’d need for a complete meal!
On the lobby level was a large gym as well, with more than enough cardio machines for busy hours, and various weight machines as well. It was also attached to a large pool and a hot tub, with a patio surrounding them for an excellent outside view. Downstairs, separate change rooms featuring hot/cold pools, and saunas.
I found the hotel to be excellent, with friendly staff, and a convenient location for those staying near West Nanjing.
February 4, 2016
Rated 5 out of 5 by Joselol Always excellent service
Always stay in this hotel which is central located. Close to everything. Bring a platinum member, the executive lounge is something u should not miss. The variety of food selection at happy hour, the great view over the bund, and best service. I would like to in particular thank Ivanka from the Royal Club to provide the superior service all the time. Such great comfortable time staying here. Will definitely book again as usual.
January 31, 2016
Rated 5 out of 5 by lcpteck Great location at the Nanjing Road Pedestrian Street
What makes this property excellent is that it's situated right at the Nanjing Road Pedestrian Street. Shopping, food, and subway station are all very nearby.
I had a serious mishap during check-in (was my own fault) and the frontdesk staff handled it in a very professional matter.
Had breakfast and evening cocktail/hors d'oeuvres in the Club Lounge.
December 26, 2015
Rated 5 out of 5 by TJSingh Doing more for the customer
When I was in Shanghai, I lost my wallet while walking along the main street. The hotels night manager - Kevin (I forget the name of the other manager), helped me report it to the police. I want to thank the manager, the head of security and the translator for all their help.
December 2, 2015
Rated 1 out of 5 by zuree Terrible staff service
Room is ok, food/ facilities are ok and terrific location but terrible service I ever received from anywhere in the world.
First, I got locked out of my room by housekeeper inside of my room. The hotel said it is hotel policy that the housekeeper does not open the door while she is cleaning inside but I ended up waiting 20 minutes out on the hall way, and late for the meeting. And I've never ever stayed at any kind of hotel that does not allow me to get into my room. Second, upon my check out, the front staff tried to charge mini bar that I did not have, took 20 minutes to figure out what went wrong and the only response I got was “System error”. Until then the front staff told me that I probably had a beer but don’t remember. Also, tried to charge me for something that my colleague paid already. Third, they got my SPG number wrong during my whole 6 nights of stay. Forth, my key kept locking me out, I changed my key 4 times and no explanation at all when I asked. So if anybody wants to stay at this hotel, I would suggest you need to either speak Chinese or be very patient.
November 23, 2015
Rated 4 out of 5 by Dredie9 Ok stay, but...
Stayed in the hotel previously and found the hotel very nice. Wonderful staff, good location. But on this visit, the room I had was not vacuumed effectively. I stepped on a pile of nail clippings at the foot of the bed. Must have been left by the previous night's guest. Told the reception about it the next morning as it was very late at night when I had the unfortunate experience. Was told that they will look into it.
November 21, 2015
Rated 5 out of 5 by MrChang Excellent service
I stayed for one night at the Le Royal Meridien Shanghai for work, while my wife was joined by a relative and stayed for three additional nights to explore the beautiful city of Shanghai. The hotel is conveniently located in between the Nanjing Road Shopping District and People's Square, with accommodating and efficient staff. In particular, the Manager of the Front Desk, Jeff, was very courteous and a true professional – there was some confusion as a result of my wife’s early arrival at the hotel, as well as room allocation – and Jeff personally rectified all the issues in a timely manner. The Junior Suite that was later allocated has a wonderful combination of modern and classic décor, with comfortable living space.
All in all, we had a great stay and would recommend this hotel to tourists and business travelers.
November 10, 2015