Rated 5 out of 5 by KCA1 Attentive staff led by a highly capable ASSISTANT FRONT OFFICE MANAGER
Your staff led by a highly capable and efficient Assistant Front Office Manager took careful note of all our needs and preferences and always went the extra mile to meet them. The room facilties and the food available at breakfast all met our specifications. The sweet smile of the Assistant Front Office manager and his team members always filled us with joy whenever they saw us and chit-chatted with us. In addition, their advice on where to shop for the things we wanted and on places that met our specific interest greatly helped us to save time and energy. We will stay in your hotel when we once again visit Shanghai.
October 18, 2014
Rated 5 out of 5 by CatsWhiskers Great Stay
It was a good stay this time. Was happy with the room with a great view. The sheer comfort of the bed as well as the amenities provided - top notch. The location was great - so near Nanjing Lu.
On the breakfast - yummy! The coffee, the croissants, etc. And I love the thoughtfulness of having a ready to-go station with coffee options for business travellers who would like to bring a cuppa along to them to meetings.
Special kudos and much thanks for the integrity of the room cleaning staff. I was searching high and low for one of my faux diamond earrings and was pretty upset that I dropped it. Even though it didn't cost that much, it held great sentimental value for me. Moreover, it was in pristine condition and looked very real. When I came back to my room after a business dinner, there I saw it, laid on my notepad on the desk.
I couldn't be happier with this stay.
Thank you and keep up the good job!
October 12, 2014
Rated 4 out of 5 Hotel experience
I love to stay to your hotel , as your Hotel manager Emily handled me very well, even I faced some problems when the bell boy moved my luggage ( 2 luggage + 2 bags) to the lobby lift and left me immediately and I got big problems for moving them out.
October 20, 2014
Rated 3 out of 5 by Lars A good location for me
The rooms need soon to be renovated, espesially the bathrooms.
October 20, 2014
Rated 5 out of 5 by Wooo One of the Best SPG Hotel in Shanghai
The hotel is located in the city center of Shanghai, and it's kind of them to upgrade the room to a Junior Suite for the Platinum member regularly. And I love the Royal Club Lounge soooooo much because of their excellent team. The Club Lounge staffs such as Kai, Daisy, and Vicky are all so professional and they can always find out what I want and solve my problems immediately.I'm sure that the Royal Club Lounge will definitely be my best reason to come back to Le Royal Meridien again in the future.
October 15, 2014
Rated 5 out of 5 by reishi Great Service
Great location and services. Extended check out time due to the flight delay.
September 26, 2014
Rated 5 out of 5 by scorpio666888 this hotel is so great
The great view of the Bund. Breakfast is also good. I will come to stay here 2 nights every year.
October 3, 2014
Rated 2 out of 5 by muffin79 Staff Responsiveness is unsatisfactory
Hotel airport pickup representative was unfamiliar with the airport so walked us for about half hour and stilll couldn't find the hotel car. The incident was feedback to hotel after check-in and requested to waive the fee as we've wasted time airport yet there were no apology/ solution provided from the hotel
Turn down snacks (muffins/ brownie) were never refreshed nor removed since day 1 until check out
when asking the lift ladies about hotel directions, the lady replied that she did not know and a good number of staffs were new here
September 24, 2014