Rated 5 out of 5 by CatsWhiskers Great Stay
It was a good stay this time. Was happy with the room with a great view. The sheer comfort of the bed as well as the amenities provided - top notch. The location was great - so near Nanjing Lu.
On the breakfast - yummy! The coffee, the croissants, etc. And I love the thoughtfulness of having a ready to-go station with coffee options for business travellers who would like to bring a cuppa along to them to meetings.
Special kudos and much thanks for the integrity of the room cleaning staff. I was searching high and low for one of my faux diamond earrings and was pretty upset that I dropped it. Even though it didn't cost that much, it held great sentimental value for me. Moreover, it was in pristine condition and looked very real. When I came back to my room after a business dinner, there I saw it, laid on my notepad on the desk.
I couldn't be happier with this stay.
Thank you and keep up the good job!
October 12, 2014
Rated 5 out of 5 by Wooo One of the Best SPG Hotel in Shanghai
The hotel is located in the city center of Shanghai, and it's kind of them to upgrade the room to a Junior Suite for the Platinum member regularly. And I love the Royal Club Lounge soooooo much because of their excellent team. The Club Lounge staffs such as Kai, Daisy, and Vicky are all so professional and they can always find out what I want and solve my problems immediately.I'm sure that the Royal Club Lounge will definitely be my best reason to come back to Le Royal Meridien again in the future.
October 15, 2014
Rated 5 out of 5 by reishi Great Service
Great location and services. Extended check out time due to the flight delay.
September 26, 2014
Rated 5 out of 5 by scorpio666888 this hotel is so great
The great view of the Bund. Breakfast is also good. I will come to stay here 2 nights every year.
October 3, 2014
Rated 2 out of 5 by muffin79 Staff Responsiveness is unsatisfactory
Hotel airport pickup representative was unfamiliar with the airport so walked us for about half hour and stilll couldn't find the hotel car. The incident was feedback to hotel after check-in and requested to waive the fee as we've wasted time airport yet there were no apology/ solution provided from the hotel
Turn down snacks (muffins/ brownie) were never refreshed nor removed since day 1 until check out
when asking the lift ladies about hotel directions, the lady replied that she did not know and a good number of staffs were new here
September 24, 2014
Rated 4 out of 5 by Beef The room smells
I have stayed in this hotel for many times - with good and bad experience. This time the room smells. I always book non smoking rooms and this room has a non smoking sign but it smells - not sure if it's really a non smoking room or it's just getting old and smells.
The staff here always says I get my platinum member room upgrade but it's not always the case (ie lies or misrepresentations at times).
May 12, 2014
Rated 4 out of 5 by transienttraveler Excellent staff at the club lounge
The club lounge is the best facility in this hotel. The staff are friendly and helpful, accommodates special food requests and offer good advice on the good restaurants in Shanghai. There is also the excellent skyline view from the lounge and rooms which is worth raving about. The gym facilities are good too, the flick catch on the weight machines is a nice feature.
As for the food quality, I would return to Allure if I crave for non-Asian food in Shanghai, this is one of the better European restaurants I have tried. However, the Chinese restaurant's food is so-so and the dining experience could have been better if the wait staff are more responsive. Also, it would be nice if the wait staff could provide dining info upfront rather than have guests ask about the offerings after observing the restaurant's set-up and what other guests are having.
I like the small things like the nice scent used on the ground floor lobby. Thus, it would be nice if the hotel could also improve on the ventilation on the check-in lobby floor and do something about the food smell. Also, it would be great if the cigarette bin next to the cab queue could be moved further away or if other improvisation could be made. It's thoughtful to provide convenience to smokers, but it should not be at the expense of non-smokers. If the cigarette bin can't be moved, could the hotel consider giving out queue numbers to the guests queuing for the cabs, so that we are given the option to stand further away from the cigarette bin? Thanks.
September 20, 2014
Rated 2 out of 5 by lmalik Staff Response Slow
-Room Service too slow
September 18, 2014