Rated 5 out of 5 by Leilani73 Best Experience in a Hotel Ever
Staying at this hotel during my first visit in China was the best experience I had. The view from my room is excellent, the facilities exceeded my expectations and everything was perfect. I couldn't ask for more during my stay!
November 13, 2014
Rated 5 out of 5 by May2 Excellent Place to stay when in Shanghai
Beautiful hotel; Fantastic Location right next to Nanjing Road Pedestrian Street; Great service. Kudos to the associates for making me feel so comfortable during my stay.
November 12, 2014
Rated 4 out of 5 by Kazu65 This hotel is conveniently located
The hotel staff is very friendly and attentive to my needs.
November 10, 2014
Rated 5 out of 5 by DS318 Excellent Hotel
Good service, excellent city view and good location.
November 10, 2014
Rated 1 out of 5 by lumenalumena Management, Safety and Integrity Issues
Three unacceptable issues take place which manifest some management issues
1. The reception person gave me a key to another guest's room, which is hugely embarrassing and make me wonder if she will give another strange person my room key.
2. The concierge said they have no umbrellas in the concierge as all umbrellas are inside the room--first hotel I have ever seen in my life that does not have umbrellas in the concierge
3. The reception lied to my face that no suite upgrade is available--until I showed her suites are available from SPG booking apps. To give the hotel fair credit, the receptionist did give me an upgrade after giving me the wrong room key incident.
October 29, 2014
Rated 3 out of 5 by DontStayInSheratonMiyako Average hotel but can consider due to location
Nothing very special about this hotel except its location. It is within 5 min of walking distance to subway and many, many local and western restaurant. If you don't know the area, it is a good location to pick because it is convenient.
November 7, 2014
Rated 2 out of 5 by JR66 A Room # not a name.
To big and and fragmented, no personal service and it felt you were a number not a name. Staff were cold with no friendly hello or smiles very regimented i felt. No Baggage help/service on arrival. The main entrance is just that no checkin just a lobby area. You then have to struggle with all your bags into a separate elevator up to the 8th floor i think it was get out struggle down a passage way (still no help with Bags) to the check in desks and wait in a large cue after a 12 hour flight. Not acceptable! After checking in and getting room key back down the passage way and into another different lift and up to my room
I had booked a Bund view room thinking it would be nice for the extra money to look out to the River etc, but on getting to my room looked out to the shopping street and building instead. At this stage after a long Journey i couldn't be bothered dealing with the hassle of going back down to change rooms. Room was small and a bit compact with bathroom effectively in part of the bedroom. The location of the hotel was good but that was about it, I travel on Business to Shanghai many times a year and am also a SPG member but will find another hotel elsewhere for my next visit. Was really looking forward to staying here and paid more than i normally do in Shanghai for a bit of extra luxury and service but didn't get it, very disappointing.
November 6, 2014
Rated 5 out of 5 by LisaNZ This hotel is amazing
From the moment we pulled up in the taxi, we were well looked after by the staff, reception organised restaurants, all staff were so helpful, the food was amazing, the view from the bar on the top floor was excellent as was the food in all the restaurants, almost no need to leave the hotel, you could see and do everything from there.
November 4, 2014