Rated 3 out of 5 by Philip55 a disappointing stay
When we checked in there was no recognition of our Gold SPG Status and I had to ask about receiving Gold Benefits. They had to check with SPG as my Reservation mentioned only Preferred Status (I became Gold about 6 weeks ago and my Account has been updated with that since then). I had even emailed the hotel the week before going to remind them of my Gold Status. SPG confirmed Gold Status to them and we were given access to the Executive Lounge. No room upgrade though as the hotel was apparently full. My booking had been made and paid for in full back in January. I did expect better.
I had two main other gripes: the breakfast room and food layout were very unappealing ....that restaurant urgently needs renovation ...dark, old furniture etc. Second gripe was with the bed ....immediately underneath the sheet was a Rubber Sheet which you could feel as soon as you got into the bed .....making the bed feel very cold and unappealing. I have never had this before in any hotel ....they need to use padded mattress covers to go over the rubber sheet which had only a very thin layer of padding (it was probably very old and needed replacing).
In all, I thought the hotel needed more updating.
Hotel was in a good location though and the staff were always very professional and polite.
May 27, 2014
Rated 4 out of 5 by Smmg46 Nice. Not quite 5*.
Enjoyed. Our balcony view was great, but sadly balcony was never cleaned. Take care if you have a chance to book your room though, many balconies look out over a car park. Food nice, especially breakfast. Evenings got rather repetitive. Staff in restaurant lovely. WiFi didn't work at any time - response from the nice girl at the desk: it's still a work in progress! Pools are lovely & never crowded. Concierge staff especially helpful & protect you from overcharging taxis! I'd go again.
September 5, 2013
Rated 4 out of 5 by hrak2014 Our best holiday
The hotel meet all our needs. Calm, near the sea and the city. The private pool on 12th floor is very sunny, the SPA allows all treatments en massages to relax.
Thanks a lot.
May 17, 2014
Rated 4 out of 5 by neve78 Mr. Adnan Kar
It is 5 star hotel, and unfortunately, the AC is not working. It is actually working; but, the centralized system was put on heat.
However, it is Malta and most of the year of Malta is warm, and I really do not understand why they do not have cold on AC during this time, especially, when it is around 20 degrees.
I felt like I was in Turkish Bath. It is 5 star and a chain hotel; but, you cannot get cold from AC. Here, we are talking about Malta not Alaska.
December 12, 2013
Rated 4 out of 5 by Switzerland Nice, but not a 5* hotel
Great service, great Spa, great location. Rooms are large and all equipped with a balcony. No trust in the customer's honesty (you can't even open the minibar without putting a deposit on your credit card). The roofdeck terasse closes too early and the other bar is far too expensive for this low quality, especially regarding food. And why did you put concrete and artificial plants in front of the magnificant view? People stand up all the time to have a look at the bay...
September 24, 2013
Rated 3 out of 5 by pp13 I was disappointed with this hotel.
We needed an extra bed in the room for a 16 year old and it was so narrow, I would be afraid of falling out of it. I reported it to the receptionist on arrival, who said she would inform the manager but alas I received NO feedback. I think that mattresses should have covers for hygiene purposes. The food was average only, breakfast was just ok and even local beer was overpriced at €5 per pint while it was €1.50 up the street - more expensive than imported beer at home.
April 30, 2013
Rated 3 out of 5 by belaizzy It was good but lacked the great factor
Our stay was very pleasant, room was clean, staff very helpful.
It did lack the wow factor for me to recommend it to my family/friends.
Small attention to detail that was missing - cleaning person took one of the robes away EVERY SINGLE day - we had to call to have it re-delivered, remote control was missing from the room - we had to call, we had wine delivered - no opener (had to call), went for a SPA treatment - the first one was not very good - it seemed rushed and lacked structure. The second one I had was excellent. Food at the breakfast wasn't great - especially the cooked parts. I was expecting higher quality than this for the price we paid. Also the latte was at extra charge and the quality of it varied from one day to another.
All of the above really small things - yet make a difference between good and great.
May 18, 2013
Rated 4 out of 5 by yachi facilities
There is only one teeth blush ,even if we are 2 people for stay.
And the size of bassrobe is too big...
May 10, 2014
Rated 5 out of 5 by strandbaden13 This is a elegant hotel
The hotel was good, staf was nice.
The bed was hard to sleep in, one more madras.
Old and oncunfutibal shers in the diningroom.
If this had ben my hotel i have same iders to make the gests stay for dinners and drinks.
My experiens is that after brekfast nowan was intrested of staing.
We for a exampel did not stay one night becorse nothing atracted os.
New thinking i needed and you can start making good many on the resturang.
July 1, 2013
Rated 4 out of 5 by IGITUR Restaurant ???
Confortable, mais the restaurant is not at the same level ! It's a pity !
May 6, 2014
Rated 4 out of 5 by triedre lift and food
It is very difficult to use elevators. The wait is often very long.
The meals do not give a big place to the vegetarians customers.
April 29, 2014
Rated 5 out of 5 by juve This hotel is unique
we stayed in most hotels in Malta, Le Meridien St. Julians Hotel & Spa, has become our favourite.
This is for many reasons. Courtesy by the staff, cleanliness, and a vast selection of tasty food.
There are rooms overlooking Balluta Bay. Other rooms are with a typical maltese country view so as to watch maltese farmers in harmony with nature. Above all,safety is given the utmost importance.
Now that we've stayed in most hotels in Malta, Le Meridien St. Julians Hotel & Spa, has become our favourite.
This for not only one reason. Courtesy by the staff, cleanliness, and a vast selection of tasty food.
We sometimes choose a room overlooking Balluta Bay. Other times we choose a room with a typical
maltese country view so as to watch maltese farmers in harmony with nature. Above all,safety must have been given
utmost importance since planning stage and is still to the present day.
April 1, 2013
Rated 4 out of 5 by London25 This hotel needs to update its lighting area in
in the restaurant and corridors etc. It is too dull.
The thing which let us down was Spa management of the hotel. It published special offer but when making enquiries, to book they do not have the facilities. Customer service is very poor. They need to understand requirement of the customer. No apologies were given even after complaining. My advice is do not bother with Spa treatments.
May 7, 2013
Rated 5 out of 5 by Jackie8 Excellent
Very pleased with our room , lovely view over the bay . Staff very helpful .
April 22, 2014
Rated 4 out of 5 by LSandFamily Thank you
Hello, everything was great. The front staff were professional, the concierge was knowledgeable and the Guest Services Operator was prompt. If I would add a small 'negative'...my sliding door didn't lock. They came once to "fix" it. The fix lasted until I used the door the next time. Having WiFi in the lobby was a value add. Thanks
October 20, 2013
Rated 5 out of 5 by Mange Great Location
Just visited for the 2nd time still as fantastic as the first time visited this year compliments to the bar staff fantastic, Richard Jesmond Gary Magdalana Shannon Aurelen Jonathan Christian Sean could not ask for any better service. Also the concierge Mark could not help us enough what can I say fantastic hotel
September 29, 2013
Rated 5 out of 5 by Kjaer Excellent Hotel, Exceeded Expectation
I stayed at this hotel for almost a full week while I was visiting Malta on vacation. The room was beautiful, the location and view superb, and the staff strived to meet every need with speed and consideration. Would highly recommend it - and Malta - for those looking for an interesting and relaxing getaway.
September 22, 2013
Rated 3 out of 5 Great location
The hotel is in a great location however the staff need a lot of extra training. We constantly had to ask for our room amenities to be replenished, bar service was slow, and I was told on our arrival that bottled water was not supplied to the room so we used the mini bar which was very expensive.
July 5, 2013
Rated 4 out of 5 by 92dan Amazingg :)
Nice Hotel And amazing staff :) I really enjoyed my stay my only concern was if instead doing the fish night on Saturday it will be on Friday because a lot of Maltese people don't eat meat on Friday But over all it was great food and amazing spa :)) Good Job ..keep it up.
March 19, 2013
Rated 4 out of 5 by lau75 environment
the hotel is good in many aspects. I just would like to tell you that i don't understand why you let water run all the day long in the toilets at the meeting rooms level. Please imagine how many hectoliters of water are wasted here for nothing!
December 8, 2013
Rated 4 out of 5 by Eli30 Impossible to extend room availablity until too late
Since my flight departed at midnight, I wished to extend the possibility to have he oroom until to the evening. In short, it had just been impossible, each Clark telling us to wait until somebody else would arrive, up to the ttime when we couldn't use it any more.
April 12, 2013
Rated 4 out of 5 by Mucki Executive lounge
To have a place for doing some business, writing e-mails,having a coffee it is very important to have a place like the executive lounge.
But to charge for that 35 € is much to high.
This is an additional charge and not even in the executive room charge included
September 3, 2013
Rated 4 out of 5 by ianF Great stay - as usual
3rd stay, staff as usual very warm and helpful.
Executive lounge a little disappointing, very poor food for breakfast but duty hotel manager to go out of his way to fix the problem. I'm not sure the chef knows how to make tasty scrambled eggs though.
July 6, 2013
Rated 5 out of 5 by Ken3857 Comments
Staff were friendly and efficient. Kirsty and Caterina in dining room,Ivana in bar ,Miquel and Anastasiou in reception deserve special credit for their care and attention.
The forks in the dining room were too narrow and difficult to use.
November 12, 2013
Rated 5 out of 5 by Rumba01 A delightful break spent at Le Meridien
A top notch hotel, excellent location, fantastic seaviews, relaxing atmosphere, great in-dining, rich food, and a wonderful spa. The rooms are modern and clean. The staff are highly courteous and helpful.
July 17, 2013
Rated 5 out of 5 by epu77 Great service by Staff
This is probbaly the best Platinum recognition experience i have ever had. the staff managed to adjust to our special needs without blinking making us feel that we are indeed rewarded for our status.
March 27, 2013
Rated 3 out of 5 by mark St.Juliens stay
Stayed 5 days on vacation Dec 2013 and paid extra for junior suite ocean view. On plus side: room very clean, room layout great with toilet room separate washroom. Tile floor cleaner v.s carpet altho less comfy feel. Warm spool, fitness area very enjoyable. Location great if wanting st. Juliens location. Staff mostly very good. On negative: a) starwood reservation stipulated smoking only and hotel surprised at this, most floors non smoking b) reservation did not have warning that 50% elevators out service for major upgrade, so even in off season, elevator waits were very long and packed, c) wifi signal strength in rooms bad and even tho starwood package offers free wifi, the le meredian browser interface did not permit this so had to go to desk for workaround which was not immediate solution. d) even tho i suspect other ocean view rooms available we were placed on side of hotel where there is major construction in building immediately adjacent starting 7 am each day so no sleeping in while on vacation. I would not recommend this hotel for next few months until elevator capacity fixed or unless you get really good discount
December 11, 2013
Rated 3 out of 5 by LMS49 Great location
The location is great, the Spa staff unbelievable good, the hotel seemed dated, especially disappointed with the executive lounge area.
Confusion about wi-fi payment or not.
June 20, 2013
Rated 5 out of 5 by CK89 Everything you wan't.
The hotel was good and the staff was very helpfull. The hotel offers everything to make your holiday or business trip complete. Will return again for sure.
September 9, 2013
Rated 5 out of 5 by Jacky09 Great facilities
The hotel met our expectations, the rooms were comfortable, the staff was very nice and helpfull. Great facilities as Spa, Sauna and swimming pool
September 22, 2013