Rated 5 out of 5 by Swedes An excellent stay
Our family of four stayed in two double-rooms. Our SPG Gold membership gave excellent benafits: Room upgrades, breakfast in lounge, cocktails... Staff and management were very friendly and service-minded and went out of their way to give us a good hotel experience. In short, a pleasant stay with lots of nice holiday memories!
January 30, 2013
Rated 5 out of 5 by juve A memorable experience in this hotel
A friendly and a relexing atmosphere. An unforgetable experience. A hotel near the sea and surrounded even with countyside view.
October 15, 2013
Rated 5 out of 5 by Magus great location
location is great, the service is excellent, friendly staff, the swimming pool is rather small..
October 22, 2011
Rated 3 out of 5 by JackyS ZERO Benefits for SPG Platinum guests
Extremely disappointed that as a Platinum member I was offered NOTHING extra on check in. NO free internet; NO breakfast; NO late checkout, NOTHING at all. TV programs in English are non-existent unless you want to be entertained by various news channels. This is totally unacceptable for a FIVE STAR property. I am extremely disappointed to say the least and am going to cash in my SPG points as they mean nothing anymore. No more will I stay in SPG properties or support SPG. I will rather support programs that reward their Platinum members. So much time, money and effort spent to attain Platinum status only to be treated in exactly the same way I was treated as an ordinary member.
May 15, 2012
Rated 5 out of 5 by MAWe Excellent Holiday
This is the forth time we have stayed at the Le Meridien, we can only praise all the staff for a very warm and welcome on arrival. Facilities excellent - service first class. The Ideal hotel for a holiday views and local service great, will surely visit them again in the near future.
Thanks Le Meridien.
November 19, 2014
Rated 5 out of 5 by TjP56 Overal a good hotel
Excellent service, provided by a very professional team. Several concerns about the room were very quickly dealt with from changing the room to a non-smoking one, requesting extra tea & coffee to adding breakfast to our stay. The only concern that does need addressing (and we have come across this with one other 5 star hotels in Malta that we no longer stay during the winter months) and that is the total absence of any heating for the chilly evenings in November. Our request was met with the fact there was only cooling facility to the air-con until a changeover was made later in the year and the receptionist could not tell me when that would be! There were no heaters available and therefore put your coat on? If Malta & the Meridien want to impress the tourist industry, (there was a large delegation being entertained during our stay) and stand out as a true 5 star and not a Maltese 5 star hotel this needs to be addressed. Not sure how one of the travel industry representatives would have been dealt with if they felt a chill in their room?
November 21, 2014
Rated 5 out of 5 by Sweden2014 The view from balcony was amazing.
View from hotel balcony towards the bay was outstanding. The steam sauna in Spa area was very good and also the indoor swimming pool with its lovely smell was really relaxed.
The bay directly outside the hotel was a very good place to start the day at. However the bay is not a natural beach and to get to the water you have to go on old stony stairs to get there. The sea water was clean and perfect. It was therefore worth taking this risk.
Spa facility at the hotel was fantastic !
July 31, 2014
Rated 5 out of 5 by doron37 we had a great time!
we had a great vacation. the staff was very helpful.
can't wait to come back!
December 25, 2013
Rated 5 out of 5 by Didina Excellent hotel
Excellent hotel. I spent a short holiday there and had a great time. The hotel is just fine: good location from which you can easily reach places of tourist attraction. The bus stop is near the hotel and in the area there are excellent restaurants. The hotel has a wonderful spa where you can relax after the long day and the breakfast is very rich and varied. The staff is exceptional and unique kindness. I'll stay again
November 7, 2013
Rated 3 out of 5 by Toothologist Great location
The hotel is located perfectly it is close to getting everywhere around the island. The buffet breakfast was disappointing the food tasted stale and the restaurant always had a bad smell. The bedroom layout is annoying, the toilet is separate from the sink and a distance away! Not my idea of a hygienic setting
The staff were very friendly however and helpful and attended to things quickly
September 14, 2013
Rated 2 out of 5 by NeedmyRefund Grossly overcharged
While we enjoyed our stay at this hotel, on returning home we found that they processed the pre-authorization amount and also the actual costs for the reservation. We are now having great difficulty getting this hotel to refund our 300 Euro deposit.
Make sure you get a receipt for your deposit and have it cancelled before you pay your final bill.
May 1, 2013
Rated 1 out of 5 by notHappyinMalta Very unhappy
1. Staff left my door ajar, after entering with do not disturb hanger on door
2. All ice machines out of order
3. Bathroom on main floor very dirty, hadn't been cleaned in days (I checked after pointing out to manager - no change)
4. Power outage
5. No Internet for 36 hours
6. Slow elevators and Cheap Furniture
This property is no Le Meridien!
August 20, 2013
Rated 5 out of 5 by wendy55 fantastic hotel
this is our third visit to this hotel and i cannot rate it more highly for comfort. friendliness of staff, meals etc. This is a fantastic hotel and nothing is too much trouble for the staff.The meals are excellent ,the beds are clean and comfortable.the rooms are spotless,Thank you to all for another wonderful stay. Wendy and Michael
November 9, 2013
Rated 4 out of 5 by telemann201 Toilet without handwash
Nice hotel. Only one thing that must be changed.
There is separate toilet and bath roms. That is OK as such. But there is no handwash in the toilet, that means you need to go to the bath room to wash hands. This is unhygienic and gives easy crosscontamination when you tuch things going from toilet to bath room!!!!
June 1, 2013
Rated 5 out of 5 by pphotiou excellent choice
It ia a nice hotel with very friendly people. I was amazed that when I had a question the acting manager was always available to chat with me. Also, when the G. M was available he was more than willing to sit with me have a coffee and discuss any issues regarding my stay.
For sure I will stay again in this hotel
September 2, 2013
Rated 3 out of 5 by riskman Disappointment
On arrival I was allocated what turned out to be the smallest room on the floor. It was so small that with the standard furniture it the room it was not possible to access the bedside chest of drawers.
The room faced directly on to the side of the building next door and had no other outlook.
On one evening we had no hot water.
I attempted to discuss this and asked at the front desk to speak to the duty manager. I intended to pay to upgrade but was informed that I could only talk to him if I told the staff in advance what I wished to discuss.
In the last year I have spent well in excess of 100 nights in hotels. This was the most disappointing.
June 20, 2013
Rated 5 out of 5 by MAWe First rate hotel and amenaties
Hotel, excellent location, first class service, Hotel supplies all you require for a good holiday. Staff attentive and helpful, Comes highly recommended.
December 4, 2013
Rated 5 out of 5 by Barni52 Great place to be !
Booked a standard room for a three night weekend using SPG points. As Platinum member was offered an Executive Suite (incl. access to executive lounge) with splendid view over Balluta bay (room 1047, very recommendable, situated directly above executive lounge with fast access via staircase). Nice welcome at reception with a local Kinnie drink (herbal lemonade). Had planned to use fantastic indoor spa and gym, but due to warm and sunny weather (this is December in Malta!) spend unfortunately most of time outside hotel. Very nice rooftop pool and bar area (closed during winter), must be wonderful place in summer time. Two of the four lifts had been under reconstruction (at construction site display with quoted complaints of guests about poor lift quality !!! and promise to improve the lifts with the latest technology in elevator services). Dinner at The Villa Brasserie was a little bit disappointing. Good and reasonably priced barfood at KuDeTa lounge. Plenty of good restaurants in walking distance. Altogether we had been very pleased with location of hotel and service attitude shown. Our only complaint is about some ants in the room at beginning of stay.
December 11, 2013
Rated 4 out of 5 by Tico Very good hotel
Helpful staff , good breakfast ,location very centered ,, no beach??? Small pools bad dinner
April 11, 2013
Rated 5 out of 5 by canuckle Outstanding stay at great hotel
I have just returned from a stay at this hotel and I am very pleased to say that this Platinum SPG member was treated very well and I would not hesitate to come back again next time.
From the start (actually, I emailed the hotel a couple days in advance to ask about transportation and tourist information), the hotel was responsive and professional. At check-in, my room was not ready, but they were happy to let me use the Executive lounge if I needed. I opted to go sight-seeing and was greeted by Mario, with whom i had communicate via email. He gave a warm welcome and gave me a quick primer on the locale and how to get to Valetta, the main town. He also gave me very valuable information on how to get last minute tickets to the Hypogeum - the most sought after tourist site in Malta.
When I did get my room, I was very surprised to get a huge suite overlooking the bay area. The 1BR, 2 bath suite was huge and included 2 balconies to lounge at the end of the day. The complimentary canapes and wine in my room was another stunning touch of welcomeness.
The breakfast buffet was one of the largest I have seen and like the rest of the hotel, the staff were very friendly, even remembering what I liked to drink on subsequent days.
I could continue to rave about the hotel (outdoor and indoor pools, nice spa....) but overall, this hotel does it right!
It was sad to leave the hotel as this was one of the most memorable stays I have had (I spend about 2 months a year in hotels). I booked a hotel taxi and did not realize Le Meridien uses its own service of Mercedes vehicles. The cost was not much different than the regular price but the service was, again, superb.
Overall, this hotel and the staff were amazing. It is centrally located near Valetta, but also has its own charms in St Julians/Paceville for local cuisine. The cost was very economical, despite being one of the top properties in Malta.
August 3, 2014
Rated 5 out of 5 by Smaxsy Fantastic Location
We have now stayed at this hotel 4 times and each stay has been perfect. The hotel is very well managed and the staff are very attentive, rooms are spacious and kept very clean and if you have a room overlooking the bay then the view is fantastic. The location of the hotel is perfect it is a short walk away from the busy Paceville area where there are many wonderful restaurants and busy bars should you wish to venture out in the evening. There is a lovely promenade along the front outside the hotel which runs along the coastline to the areas of Sliema and Msida and if you like walking this is a must as there are lots of cafes to stop and refresh along the way. The local bus service is great and many buses will take you to various parts of the island for much less than the local taxis, plus the local sightseeing tour stops just outside the hotel and can be taken around the island with a hop on hop off service making it a very easy and relaxed way of seeing Malta. We find the hotel to be very pleasant and very well maintained. There are building works taking place nearby but we have never found these to be an issue and if you look around the rest of the island this seems to be a pretty common sight. We have not eaten in the hotel restaurant so cannot vouch for food here but we have eaten in the Ku De Ta lounge and bar and have found the food here very nice and reasonably priced for a 5* hotel. Our only small gripe with the hotel is the lift situation, only two lifts for such a large hotel mean at busy times, i.e. meal times, the wait can be long and often you have to let them pass as they are too full to get in. We used the stairs to walk down but being on the 10th floor we didn't attempt the walk up! I believe they are trying to improve the lift service so you have to appreciate and respect that work is being carried out. All in all a great hotel with a fantastic location and would recommend this to anyone who visits Malta. We will definitely be returning at least once next year!
November 20, 2013
Rated 1 out of 5 by Power501 Not a Five Hotel
My family have just left this establishment in Malta and we must say we were extremely disappointed with our stay at the Le Meridian. A number of things were of very poor standard and I felt I must highlight them .
Firstly, the staff at reception , in the bar and in the restaurant were very dismissive especially of my two year old toodler and one member even accidently knocked him over and simply turned to me asking me to keep him close as he may disturb other guest. This staff member did not even think to politely apologise. In the bar, the staff talked amongst themselves ,did not serve us and I had to go looking for staff repeatedly for service. At reception staff did not welcome us and at checkout ,staff kept attempting to pressure me to pay my bill in a way that suited them and not me. In the spa, the staff were extremely pushy attempting to pressure me to book extra tretments including during my massage when I was attempting to relax and destress.
The room was to a poor standard, the grout between tiles was dirty, a brown colours, the cups and ice bucket were quite not cleaned properly previously , the cot that requested for my two year old son was far too small. When I highlighted such issues to the accommodation staff the girl seemed to not understand me or speak English well. The room's balcony also faced the car park which was very disappointing.
The breakfast was satisfactory but the dinner was far below the standard of a five star hotel as it was a cavarery which quite sadly looked like a barbeque. I at the very least expect appropriate table service and a good menu at this standard and at such prices I have paid.
In addition, the brochure and hotel were very deceiving as they neglected they state the indoor pool is off limits to children until after 6 pm and the Wi-Fi is only available to guests IF you supply a deposit of no less than 180 euro. Also putting two single beds together and claiming it is a double bed is simply false. It is not an appropriate double bed , it is simply uncomfortable and we received very poor sleep due to this.
The outdoor pool requires painting and cleaning and it is simply demeaning to be served from plastic disposable glasses and plates while staying at a five star hotel. My family and I felt as if we were treated as children.
Finally , I am a SPG member and as the travel agent did supply my membership details upon booking , I supplied them at check in and I was rudely informed I could not utilizes my membership or gain points even though I highlighted it was the error upon the travel agents part.
Overall, this hotel is not a five star hotel, staff are simply rude and especially dismissive of children and do not supply anything for children. The hotel is dirty and requires serious updating and an attitude adjustment I also forgot the mention earlier , I was especially concerns and frightening when I attempted to shower in the health club showers, I noted the part was falling down and was quite a large hole above the shower head as pieces of the shower came loose and dropped on my head..
I would never stay in this hotel in the future in such bad conditions.
May 18, 2014
Rated 1 out of 5 by Cram This hotel does not deserve at all the SPG category 3
Hotel is totally worn-out, everything is faded (would need a big maintenance work), residual smell of sewage inefficiency, breakfast restaurant was awful (big waiting time because of lack of personnel to clean up tables, poor choice). Other restaurant closed for 5 days; except for New Years Eve and the food and beverage experience was extremely poor
January 2, 2015
Rated 5 out of 5 by jefin Responsive staff,
We used a suite upgrade and were disappointed to receive a large room that looked out onto a parking lot instead of the sea. When we asked if anything else was available, we were told the hotel was completely booked for the night...and we expected that would be the end of it. Instead, we were upgraded on our second night to a suite with two balconies and a stunning view of Balluta Bay. The staff could not have been nicer about the request.
We were particularly impressed with the nice rooftop pool and the room service, which was surprisingly well-priced. The location is on a very nice seaside promenade, convenient to public buses, and a 20-minute walk to the Valletta ferry.
June 23, 2014
Rated 5 out of 5 by goldman20 Yet another excellent stay!
Once again we were exceedingly well looked after at this hotel. The upgrade to a junior suite was much appreciated and the views out to sea were excellent. All the staff were very good and helpful and I would especially like to thank the bar staff who were stars during the closure of the executive lounge.
On our last morning we had a very early check out (3am) and the provision of tea and coffee and snacks at reception was a vey welcome and thoughtful way to send us off to the airport.
Nice to see that the lifts are being updated, the service is now much better even with only 2 of the 4 lifts working.
March 8, 2014
Rated 1 out of 5 by Unhappy Old fashioned hotel
There is no WI-FI in the room, the free one in lobby is ridiculously slow. The TV is small and old fashioned, like 15 years old? The hair dryer does not have power, I have to wake up 30 min earlier to dry my hair. Overall impression is very depressive, staff not helpful, seems they do not care. I am frequent traveler and this is my worst ever experience in Starwood hotel chain. :-(
February 27, 2013
Rated 4 out of 5 by Marine73 Nice Hotel But Not Luxurious
We were hoping for a nicer experience than we had in this hotel. Location and facilities are excellent but our executive upgraded room (we paid extra) had paint-spatterings in several places after decoration and housekeeping in room & corridors had insufficient cleaning. The room itself, on a high floor, was adequate and quiet with great views over the Bay and a useful balcony. We missed BBC World channel. We disliked the practice of being charged for just looking at (not even touching) loose minibar items on tabletop & opening minibar door (cancelled on checkout challenge). Staff? Well, not good although some notable exceptions e.g. KuDeTa Rest/Bar. Tone set by surly and sometimes aggressive Reception. The dinner menu in the KuDeTa restaurant did not change for the whole week so lacked variety, althought the food served was excellent and plentiful. Again huge praise to Stefan and his team. I would like to return to this hotel and hopefully have a nicer experience I expect of a Le Meridien hotel.
February 5, 2012
Rated 4 out of 5 by mijak Good fancy hotel
Great rooms, superb breakfast, may be the best I have had. Good concerge service. Nice Pool area on the roof, very central location.
We had to wait for a long time to get the rooms on the day we checked in, seemed they were a bit overbooked. Also when asking for someone to pick up laundry we called three times within one and a half hours and the reception always said they would send someone right away, but no one came. Appart for these two inconvinices the staff were always very polite and service minded. I would stay there again.
August 6, 2014
Rated 4 out of 5 by Llig Birthday stay
I had booked a one night stay at the hotel for my birthday with my mother and partners mother. It was excellent that the room was set up in advance for 3 people with the sofa bed but the fact 3 people were staying was not taken into account for the amenities, 2 robes, 2 glasses etc. the general cleanliness of the room was nice, bathroom was very clean but there was a lot of dust around the skirting board and under the sofa bed. The staff were really nice and polite. I know maintenance was required for the lifts but nay having 2 on a Sunday when there was events on caused a lot of problems. Lastly I was disapointed that the reservation team knew it was my birthday but it was acknowledged like other hotels have done in the past. Overall, a nice stay
November 11, 2013
Rated 4 out of 5 by wmwm Good hotel, but deposit for wifi is ridiculous
The hotel facilities were great, staff were helpful, and the food was excellent, but I was asked to provide a 250EUR (30EUR per night) guarentee pre-auth on a card in order to use wifi, presumably in case I used too much bandwidth while in my room.
This is a ridiculous prospect, especially when staying as a corporate-booked guest for a week long event in which I was using wifi all day from 8-6 in the events part of the hotel.
Also, the beds are very hard and with a bad back I found them difficult to sleep through the night in.
May 25, 2014