Rated 5 out of 5 by Haim1212 Enjoyed staying
We stayed 4 nights. We enjoyed all aspects, large room, beautiful view of the bay, the spa and indoor pool, buffet breakfast and dinner, good location with bus stop right outside the hotel. We were surprised how renovated is the hotel, given past feedbacks we read in some of the 5* hotels in malta about poor state of the buildings. It is obvious they renovated recently, including the 'hi tech' elevators.
We will return definitely.
March 21, 2016
Rated 5 out of 5 by SuT39 The staff make it great
We happen to stay on a day that the hotel was doing something to the electrical system, where we were left with no lights. It wasn't a problem for us until we got back and found we still didn't have lights. When I notified Sylvia in reception of the issue, she immediately swung into action. She found us a comparable room in the hotel and made sure that we had what we needed, in a quick and professional manner. The best part was she did this for us at 1am.
I am impressed when companies hire smart, professional problem solvers. Thanks.
March 19, 2016
Rated 5 out of 5 by Hagar wonderfull hotel highly recommended
best hotel i have ever been! everything was great the room, the food, but the most great was the attitude of the staff ,,so kind ,so helpfull, so nice and smilling and patiance. i will recommed to my friends for sure . thank you very much for everything
February 6, 2016
Rated 5 out of 5 by Morisf I liked this hotel
All is very good - service, rooms, spa
all was great
January 23, 2016
Rated 4 out of 5 by maltavisitor A business hotel in Malta
I stayed in the hotel for 1 week, attending a conference. The location is excellent, public bus station right in front of the hotel. Lots of facilities around. The atmosphere is very formal, staff helpful, but could be with more attitude. Breakfast ok, takes too long to get coffee!
November 24, 2015
Rated 4 out of 5 by topaz120 very comfortable
however the service of cleaning room wasn't perfect - the shower cap wasn't change - the peignoir de bain was taken and not replaced
September 11, 2015
Rated 5 out of 5 by Gray61 Absolutely fantastic
Absolutely fantastic can't wait to go back excellent hotel, staff were so helpful and polite a credit to the hotel
September 2, 2015
Rated 2 out of 5 by CarFlo35 Staff has many learning opportunities
Dear General Manager,
I booked the highest room category your property has to offer just to be confronted after check-in that water was dripping from the ceiling in my bedroom. In addition the room needed improvements regarding cleanliness etc. I'm quite disappointed that you take so little pride in your top room category "Executive Suite".
After confronting the reception with my experience, your staff wanted to downgrade me to Junior Suite as no Executive Suite was available as this was explained to me. Not the slightesed attemped was made for any kind of compensation etc. just the usual sorry note.
I was told that I may enjoy the club lounge until another Exec.Suite might be available. It was also promised that I would be contacted about proceeding. However, this did not happen and your staff seemingly just forgot about a guest. After 3h waiting and no response, I went again to the front desk being greeted by another staff member who was not filled in the problem at hand.
So the entire Spiel started again. No honest apology, no complementary whatever, nothing to make up for this kind of worst experience possible.
At the end I got again an Exec.Suite, but only because I insisted of this category...very disturbing!
I expect this kind of treatment with a low budget travel agency but not with a 5 star hotel and a booked room costing ca. 420€ per night.
Also the the Duty Manager was not in reach and excused, even though I wanted to speak him/ her.
Dear General Manager, if you like to turn around this example of a very negative experience, I am happy to jear from asap with a true guesture of class hotel
August 21, 2015