Rated 5 out of 5 by Americanbusiness Staff is 6-star
The hotel itself is a great property and I only have fantastic things to say about it. Location, decor, rooms, facilities - all what you would expect. However, the professionalism and 'above and beyond' commitment by the team here stood out. We had some medical issues (thanks to a nervous elephant) and the team here did everything to ensure we were comfortable and well taken care of - as well assisting with travel re-arrangements. We will most certainly return.
December 13, 2013
Rated 5 out of 5 by GeorgeSFtourist Club Room and Italian Restaurant are exceptional
There is nothing that I did not like about my stay. Club room access provides a great lounge with food and beverages, but that is not what made it exceptional. It was the staff that helped me plan and book excursions. They helped me with written directions for the tuk tuks ( both in English and Thai ) and called each venue to make sure that a tourist that doesn't speak Thai would be accommodated.
One night, a heavy rain kept me in the hotel and I tried onsite italian restaurant. I was not looking to eat Itailian food in Thailand, but at the end of the meal I told the manager that I wish I could find this quality at home ( San Francisco ).
December 4, 2013
Rated 5 out of 5 by Guysocute Excellent location and services!
This is my 2nd stayed. What a nice place to stayed ever. This place completely modern tall building where we can enjoyed Doi Suthep view and amazing tranquil hotel located nearby Chiang Mai night bazaar . As we booked with club room so we could checked in at Le Royal club lounge which staff are exceptionally helpful and ready to assist us anytime with selection of welcome drink.
In the mornings we can have the breakfast at Le Royal club lounge for exclusive breakfast but we preferred to have the breakfast at Latest Latest receipt where staff seems to have a great pride in what they are producing.
Our room were on the 20 floor over looking the Doi Suthep view. I think this is the best floor as we enjoyed with our view with chiang mai city view and more...We had afternoon tea and evening unlimited cocktails everyday which was served at the le royal club lounge.
The Lemeridien signature bed provided are really comfortable. I have small suggestion that you have to provide bigger size of bathroom amenities as i can feel that it not enough for us to use.When we come back to chiang mai we will stay here again but if we have a chance to stay at sweet room would be nicer.
December 13, 2013
Rated 4 out of 5 by Mozartair Convenience with the location in the middle of the city and full facilities
The hotel is very nice both the ambience and the location. The staffs are nice and kind.
December 11, 2013
Rated 5 out of 5 by FEBCalifornia Excellent Service
The staff is very helpful and guest oriented. Although a non-smoking room with two beds on the club floor was not available the staff worked diligently to find the best room for us. The club lounge was very pleasant and again the staff was very accommodating.
December 8, 2013
Rated 5 out of 5 by epenyu goo ambience
No free Wi-Fi in room. It would add value for money of such services are provided as most hotel, even the low end ones come with free Wi-Fi services in rooms and common areas.
December 5, 2013
Rated 4 out of 5 by thomara Very busy due to Loy Krathong
Great modern hotel - but due to the busy times some small lacks of service here and there (e.g.we had to wait for our luggage more then 1 hour - I would have preferred to bring it by myself to our room instead).
Would like to experience it another time when it is not that busy to experience the normal service.
November 27, 2013
Rated 4 out of 5 by painintheuk Great service!
I had some nights on points, some on Agoda (no rooms available through SPG). I was treated incredibly well the entire time with an attentive staff. The lounge is lovely with great views and great food. I just wish that there had been some Thai food!
One problem is that I got a smoking room. The hotel was full for a festival (and I had already unpacked) so I didn't ask to move, so it's my own fault. To be honest, I'm not sure that I asked, since I didn't realize that American chains still offered smoking rooms!
Ask for a non-smoking room on the Club level. AMAZING use of SPG (or Amex) points!
November 16, 2013