Rated 5 out of 5 by GeorgeSFtourist Club Room and Italian Restaurant are exceptional
There is nothing that I did not like about my stay. Club room access provides a great lounge with food and beverages, but that is not what made it exceptional. It was the staff that helped me plan and book excursions. They helped me with written directions for the tuk tuks ( both in English and Thai ) and called each venue to make sure that a tourist that doesn't speak Thai would be accommodated.
One night, a heavy rain kept me in the hotel and I tried onsite italian restaurant. I was not looking to eat Itailian food in Thailand, but at the end of the meal I told the manager that I wish I could find this quality at home ( San Francisco ).
December 4, 2013
Rated 5 out of 5 by epenyu goo ambience
No free Wi-Fi in room. It would add value for money of such services are provided as most hotel, even the low end ones come with free Wi-Fi services in rooms and common areas.
December 5, 2013
Rated 4 out of 5 by thomara Very busy due to Loy Krathong
Great modern hotel - but due to the busy times some small lacks of service here and there (e.g.we had to wait for our luggage more then 1 hour - I would have preferred to bring it by myself to our room instead).
Would like to experience it another time when it is not that busy to experience the normal service.
November 27, 2013
Rated 3 out of 5 by lmf12345 Upset wifi was not free
The hotel has a great location and the staff was very nice and helpful.
I was upset at the wifi charge of almost 500 baht per day. Wifi should be free. I don't mind paying over $100 a day for a room but the wifi charge bothered me. I will not come back because of this reason.
November 24, 2013
Rated 4 out of 5 by painintheuk Great service!
I had some nights on points, some on Agoda (no rooms available through SPG). I was treated incredibly well the entire time with an attentive staff. The lounge is lovely with great views and great food. I just wish that there had been some Thai food!
One problem is that I got a smoking room. The hotel was full for a festival (and I had already unpacked) so I didn't ask to move, so it's my own fault. To be honest, I'm not sure that I asked, since I didn't realize that American chains still offered smoking rooms!
Ask for a non-smoking room on the Club level. AMAZING use of SPG (or Amex) points!
November 16, 2013
Rated 5 out of 5 by Chris55555 Excellent Hotel at a great location!
Love this hotel and the friendly staff and will stay here again when we come back next year!
November 23, 2013
Rated 5 out of 5 by Peng Excellent hotel for service and location.
2nd stay at LM Chiang Mai this year. Centrally located and the service, especially at the Executive Lounge, was excellent. Staff are knowledgable and will try to meet guests' needs. I needed to check-out early and require slightly early breakfast service. I was allowed to pre-order the night before and had it served at the opening breakfast time.
November 21, 2013
Rated 5 out of 5 by NinaLee This hotel is so famous in China
Yes it is the most famous hotel in China, a lot of travellers such as my mother and me only focus on this hotel in Chiang Mai and it is the only one choice in Chiang Mai.
The location is fantastic and buffet breakfast is very nice.
Being SPG member, they arranged a room on the 19th floor for us so that we could find a good view in the room.
November 21, 2013