Rated 4 out of 5 by Etang17 The concierge is top-notch
As this was my group's first time in Chiang Mai, we all wanted to explore but only had 50hr to play with. All of the hotel's concierges were amazing, but Mr. Chairat really stood out the most. He was attentive, diligent, super friendly, worked overtime for us, and had immpecable people skills with great follow up. Most concierges focus on attending to you pre-booking and then, once you have booked, service the next customer. Chairat was more like a personal concierge and friend throughout our stay! Without him, our stay would have been "normalnormal", but he certainly made it memorable. :)
August 19, 2013
Rated 5 out of 5 by ThaiKoong The great of service
I got the warmest welcome by the hotel staff like staying at home. All gym room and swimming pool facilities were great.
I also got a surprised room upgrading and birthday cake due to checking in my birthday date.
That's a massive impression to me.
May 26, 2014
Rated 1 out of 5 by NOTHAPPYzb This hotel does NOT treat you like an spg member should be treated
Horrible Experience. I read the commentary and reviews on line, and i should have listened. The front desk service is less than desirable. The girl barely spoke above a whisper. there was NO recognition for being a starwood member, no mention of an upgrade. I was told my breakfast would be included and was told no. They wanted me, on my vacation, to call spg and figure it out. I escalated the situation and then was told by the assistant manager that it cost the hotel money and they couldn't provide the breakfast...image that, a buffet breakfast they couldn't afford to comp....
We "supposedly" got an upgraded room on the 9th floor, but the elevators said that the starwood floors were 14-19??? Unhelpful front desk and assistant manager. Dont' stay here....try the hotel in Nusa Dua Bali, Indonesia....that is service and they treat you like royalty. The reviews for this hotel are accurate....horrible service...don't stay here!!!!!!
September 13, 2012
Rated 3 out of 5 by Makyv27 Great hotel
Will come back again. Recommended for any type of travelers .
May 30, 2014
Rated 3 out of 5 by Zales Phone Calls
Everything about the room was amazing, and the SPG awards were fantastic. We did run into a problem when we attempted to check out. While we were told that collect calls were free from our room, when we checked out, we were told that we had to pay the equivalent of $30 USD for the call. Eventually the staff resolved this, and only charged us $3 USD for the call. But it took much work and insistence on our part that we should not have pay when we were told that the call would be free. We were, as a result of arguing about the bill, late to the airport. We made our plane though.
July 31, 2012
Rated 5 out of 5 by orbitfxa vacation experience
i used my travel points to book and shifted my trip based on hotel availability. I was greeted well by friendly staff. I travel with my wife and young son. I think every thing in the hotel was great except for the food. i was disapointed in the buffet. Wished i had gone to the italian place. The room experience was good, clean and made up on time. helpful concierge and every one is very friendly. Club floor staff was great.
May 6, 2014
Rated 5 out of 5 by Larry55 Great location and friendly service
We went to Chiang Mai to run the marathon and booked 3 rooms from 20-27/12/2013. During our stay we were pleasantly surprised at the level of service and attention we received from the reception to the restaurant manager all the way to the hotel manager. The location is perfect with close proximity to the night market. Overall we were very satisfied and couldn't fault any of the services we received. One constructive criticism is perhaps the café can include some of the fruits that were then in season such as strawberry and local oranges for the buffet breakfast.
December 28, 2013
Rated 4 out of 5 by Pogsy Great location, lovely staff
Location of the hotel is good - walking distance to old town and only 15 minutes from the airport. Staff were extremely helpful and friendly. Club lounge was also very good. Only down-side was some noisy neighbours - walls could do with being a little more soundproof! Pool area and seating is also not really adequate for the size of hotel. But in general, a very pleasant stay.
May 5, 2014
Rated 4 out of 5 by Musiqalme Great hotel, would definitely come back
Receptionists were nice and willing to help us. We arrived at 11:00AM and didn't expect to get a room that time. But receptionist still gave us a nice, high floor room even it was not check in time. We also used Business Centre service, and Business Centre agent was nice and helpful. Breakfast was great. Only one thing, we didn't get good take care from valet parking service. During our stay, every time we parked our car in front of the entrance door, bellman & valet didn't pay attention to us at all. We always had to find a place to park by ourselves.
December 21, 2012
Rated 5 out of 5 by segsan Calm amidst Chaos
Le Meridien Chiang Mai is a beautiful facility. The chaos I refer to is life happening outiside the hotel. While Chiang Mai is not as crowded as Bangkok, it is still a bustling city. The calm is within the hotel.
LMCM appears to cater to both groups and individuals. While the lobby and the breakfast restaurant were sometimes crowded, I ALWAYS felt like the staff was attentive and aiming to please.
The room was gorgeous and modern. The food throughout the hotel was awesome. I ate at the Club Lounge, the main restaurant for breakfast,and at Favola for dinner. Honestly, as remote as Chiang Mai is - LMCM has worked hard to bring some great food options to its guests.
I spent a week at this hotel and I felt pampered throughout my stay.
November 26, 2012
Rated 5 out of 5 by StevenS All You Could Ask For!
I wrote a detailed review on TripAdvisor so I won't repeat it here - listed as Stevens397 on TA. I would say that even though we are Platinum Elite, the number of points per night was so low that I decided to pay more and guarantee the Junior Suite. It was a full suite in every way and was really magnificent - beautiful, comfortable and well thought out.
Junior Suites also come with Club Access and this is one of the finest Clubs I have ever seen, not counting Ritz Carltons. Strangely, it was never busy. Breakfast was not only a nice buffet spread but they also gave you a menu to order any other hot food you desired.
The staff was uniformly wonderful. The location fantastic. The value stupendouis. Getting the idea???!!! We loved it.
January 20, 2013
Rated 3 out of 5 by Manju Mosquito Problem in Public Rooms
The Hotel and guest rooms were First Class, but the hotel has a severe mosquito problem. I encountered many mosquitos in the main dining room, lobby and even in the elevators! With dengue fever prevelent in the area, I needed to spray myself to go down for breakfast and dinner! I complained to the front desk, and they said they were aware of the problem, but their efforts seemed ineffective.
Also the dining room service was hit and miss. Some meals had very accomodating and welcoming service; other meals it was indifferent; not deluxe service at all.
February 25, 2012
Rated 2 out of 5 by MeginSingapore Nice Room, Poor customer service
The hotel is in a good location with nice rooms and has a good breakfast spread. However, be prepared for rude staff. I stayed 5 nights and had to exchange my key card 4 times after I would get all the way to my room on the 20th floor to find it would not work. No one apologized, instead, said I must be deactivating it with a magnet. When I requested additional towels, I was accused of stealing some and then told I was limited on the number I could have. I have never been so shocked. I have stayed at many Starwood properties in Thailand and have never had this kind of poor service. The manager of the lobby restaurant was the only friendly helpful employee I encountered. I would not stay here again and most definitely will not recommend.
April 7, 2013
Rated 3 out of 5 by LynB Great location, over priced food
For an SPG gold member I would have expected a larger room, it was rather small. We did not get breakfast included as SPG members and their charge for the buffet is $28.00 per person , plus 10 percent service charge plus 7 percent vat. I felt there is no value in that cost for being in Thailand. The furnishings in the lobby was worn, and with many groups coming in there was not enough seating. I was some what disappointed in the hotel but the front desk personnel was very helpful. Best part was the location, out side was one of many night markets.
January 4, 2013
Rated 4 out of 5 by dave Great Location
The location close to everything is great. Breakfast is very good. Unfortunately the cleanliness in the needs to be improved . The carped was full of stains! Corners in the shower have been black!
Hotel should inform guests of special events inside the hotel like we experienced. The hotel was overcrowded with military personnel
of different countries! Waiting time at breakfast for table, gym crowded, pool crowded. From time to time very long waiting times at elevator cause of hundreds of uniformed people getting to the conference floor.
February 18, 2013
Rated 5 out of 5 by Tumm Half boiled egg
I have stayed in several hotels under starwood brand and other brands, this was the first time the waiter in the club lounge served my half boiled egg exactly as I wanted and the days after.
Great work to the management and the hotel team this is a proof your attention to details.
May 3, 2014
Rated 5 out of 5 by Demosthenes A feather in Le Meridien's Cap
The rooms are spacious, well designed, and clean. The view is quite spectacular from the upper floors. Breakfast is ample and very tasty. The gym is large and well equipped and the pool has a nice location and layout. On top of all that, the night market is a stone's throw away and the old city a ten minute walk. If you are SPG Platinum or receive club lounge access, the tea service from 3-5pm is delicious and the happy hour and snacks (read: dinner) are equally excellent.
Definitely the place to stay in Chiang Mai if you can.
November 2, 2013
Rated 5 out of 5 by Tay9 Great staffs and Best location
Special thank you to Khun Rojjana and Khun Noppanai for special care to guests and made our memorable stay. Staffs are friendly, especially front desk and bellman. Check-in and check-out process are very fast and convenient. The location is the best because it's located near Night Bazaar and also not far from the airport.
April 28, 2014
Rated 4 out of 5 by Ken25 nice hotel in convenient but run-down neighborhood
Hotel is next to night bazaar which is great if you're into late night shopping. But would you shop there? I found night bazaar is on the way down. Walking street is a nicer place to shop and it's not far from the hotel. A bit of walk.
Room is nice and clean. Favola is definitely the best Italian restaurant in Chiangmai and one of the top choices in Thailand.
I wish starwood recognition got more recognition and without much negotiation. At the end, customer feels better if they feel being special, rather than having to ask.
December 28, 2011
Rated 3 out of 5 by Drednic Could have been so much better
I have very mixed views about this property. The airport pick up was good, but at reception they tried to fob us off with a room of lower category than I had booked, and had I not known the floor locations for the club rooms would possibly have got away with it. They finally "managed" to find a room on the 21st Club floor (as booked) although this was not listed as a no smoking floor which we had requested. For a club room it was fairly small and we could hear people talking in the corridor as they walked past. Have to say that finally, when I made it clear how upset I was by their service, they did give me free wifi in my room. On the positive side the club staff were most friendly and efficient and helpful and went out of their way to make our stay enjoyable.
January 2, 2013
Rated 4 out of 5 by Derek1980 Good hotel but fine tuning required
Great location and great maintenance but processes can be a bit slow. Credit of points as well as SPG recognition is minimal. Rooms booked was for a view of the famed mountain but in turn was given some view of the city, staff handling was poor and haughty.
Management did a good job in intervening and resolution thus my applause to them. But quite a disappointment in terms of Thai hospitality, although bell staff were quite outstanding and friendly compared to Front Office staff who seemed arrogant and full of pride.
November 8, 2013
Rated 2 out of 5 by KxTan Unsatisfactory when compared to other Le Meridien properties worldwide.
Check-in staff was unwelcoming. There was no warm greeting. My requests were met but with a big frown on all 3 staffs who were standing together.
Check-out was equally the same. The staff continued to do whatever she was doing without acknowledging that I wanted to check out. There was no thank you and no asking how the stay was.
This is the exact opposite to other Le Meridien hotels around the world where all staff were super friendly and had a customer focused attitude.
March 12, 2014
Rated 5 out of 5 by Lookingforward Wonderful Rooms, Outstanding service!
We recently stayed at the Le Meridien, Chiang Mai for 4 nights. The Hotel was everything we needed. It is located in the middle of the night market and several restaurants, so the location was ideal for our family of 4. We were able to get a corner room with a sitting room and an attached room for the kids (with twin beds) Having the suite arrangement contributed to our experience. I would highly recommend the configuration if you can afford the difference. My child got food poisening (Not from the hotel, we didn't have an opportunity to dine in) and the hotel staff was amazing. The manager went out of his way to attend to our every need. The staff is very attentive and welcomed us each time we entered the front door. This is an amazing hotel, I highly recommend it.
April 11, 2013
Rated 5 out of 5 by JJThailand Could Not Be Better
Perfect location, service, and facility.
May 10, 2014
Rated 4 out of 5 by hailgm1 Extremely comfortable!
My stay with Le Meridien was on account of a conference that I had to attend. I really liked the room that i stayed in. Staf was courteous and quick acting. Food for vegetarians can be a bit of an issue but i think that's something that will be par for the country at large :)
I liked the Sauna a lot; a steam room should definitely be added. The elevator music by Jerome Sans was fantastic! Will be great if the hotel personnel can help me get my hands on it.
Would definitely stay with Le Meridien Chain Mai.
June 10, 2013
Rated 3 out of 5 by Dids Average
The hotel is an average Méridien, convenient location but the rooms are not amazing, poor design but the worth is the pool is non smoking, even at the front of the hotel, the guy next to the doors told me several times to smoke few steps away, the only smoking area is a terrace near meeting rooms, at the 3rd floor so one floor lower than the pool ... Breakfast and dinner are ok. The staff was friendly but you are in thailand so they have some troubles to solves problems and understand customers needs
March 14, 2013
Rated 5 out of 5 by GDCM Couldnt have asked for more
Went for a wedding anniversary and were totally looked after by the staff in every department. The 2 hour spa treatment was amazing,dinner in Favola was great ,breakfast in the exec lounge very relaxing looking out over the city.
Thanks to everyone. We had a great time and will be back.
April 21, 2014
Rated 4 out of 5 by JunG62 Great Hotel .. Fair Front Desk Services
One hotel in Chiang Mai that we've always stayed, the location, the facilities, the services at the restaurants, spa, and the concierge. However, our experience with the front desk is not that impressive, we're not sure if we're Thai to have lower standard of services or not. If you can trainn your front desk not to have too much ego of working with one finest hotel chains, that would be great. Smile More .. Speak More Politely...
March 18, 2014
Rated 4 out of 5 by Sue1234 Reservations
The English of some of the Reservations staff was not up to standard. Making and changing my hotel from booking was frustrating because of this. On 2 separate occasions I requested to speak to a Supervisor, with the belief that their English would be better, and had to insist on both occasions. On the one hand I admire the staff would like to sort out the problem themselves w/out involving a supervisor, but on the other, if the client requests this, it should be done graciously and immediately.
January 20, 2013
Rated 5 out of 5 by Peng Most helpful and friendly staff
I have stayed in many hotels in my lifetime. But staff at Le Meridien Chiang Mai are perhaps the most naturally helpful and friendly. They even correctly anticipated my needs! An example was my travel arrangement via bus to Chiang Rai. My wife and I eventually got into the 'VIP' bus in the afternoon, and the shuttle bus from Le Meridien Chinag Rai met us!
Location of Le Meridien Chiang Mai is close to the Night Bazaar, as well as the entertainment and eating venues. Indeed a strategic location.
April 2, 2013