Rated 5 out of 5 by Vincos No Amount of Praise would be Too Much
OVERALL IMPRESSION: The already incredible Thai hospitality is magnified to the Nth degree in this spectacular property. I could not imagine a more hearty welcome - from the manager himself to nearly every other member of staff on down. This is matched by a beautiful and excellently-maintained facility to make the perfect accommodation experience.
SPG RECOGNITION: Incredible. Gorgeous Executive Suite upgrade. Immense breakfast buffet. Array of in-room amenities. Access to the Meridien Executive Lounge. Beautiful cocktail hour with hot dishes. They make you feel like a sultan!
THE ROOM: Meridien chic and Asian elegance combined in a huge room with gorgeous cityscape views.
LOCATION: Right in the middle of everything…the night market is directly below.
EXCEEDED EXPECTATIONS: In every possible way.
DID NOT MEET EXPECTATIONS: Service is touted EVERYWHERE but hardly ever does it arrive at the level of this property. One example which I feel should be recorded: I received some photos on a CD and wanted them transferred to my computer so I asked a reception clerk to download them and send to my email. As I was leaving, I was seen off by no less than the FOM, Janet, and the Reception Manager, Sukanya, and they presented me with a hard copy of the most beautiful photo in a gorgeous hand-made frame. That’s SERVICE with a capital S!
ONE THING TO KNOW: You can entrust the concierges, lead by Doi, with all your touring and onward travel arrangements and know that you will have the best of the best.
January 11, 2015
Rated 4 out of 5 by Thomas88 At the nightmarket
Location is top: directly at the nightmarket of CR. Very modern hotel, huge lobby hall. Nice check-in fro platinums at the Club Lounge on the top floor. Upgrade to an Executive Suite, very clean and modern; great bathroom with huge bathtub incl. panoramic views. Nice selection of food and drinks in the Lounge. Breakfast buffet is big, but the atmosphere in the main restaurant is too hectic. The Concierge service was multiple times disappointing just trying to sell expensive tours and transfers instesad of answering concrete questions.
Pool was a bit too cold for the season, but has nice vews. Gym very well equipped. Nice
Spa with good offers for SPF members as well.
December 29, 2014
Rated 4 out of 5 by asianblitz Weekend getaway
Great recognition for platinum members. Was upgraded to a suite and had free Chandon during happy hours.
Too bad I overslept and missed breakfast during my stay there.
January 6, 2015
Rated 4 out of 5 by Jinny81 This hotel has great atmosphere.
Very good for relaxation, convinience for local food. The best part is the swimming pool, especially the wonderful scenary to the Doehsuthep, the mountain veiw in front of the Le merdian. Hightly recommend!
January 1, 2015
Rated 5 out of 5 by Howard123 Only place to stay
I chose this hotel originally for its location, however the room was also great, with great details. The staff is also extremely helpful and recognizes you by name and room number from the front desk to the doorman. I would definitely stay here again.
December 25, 2014
Rated 5 out of 5 by Apecalvin The Best SPG Executive Lounge!
LM Chiangmai has once again exceeded all expectations. It is an oasis of calm, even when surrounded by a bustling night market. Among the many highlights of this hotel are: the Executive Lounge, without doubt one of SPG's best; the stunning view from the lounge and my suite; the Bose Wave CD player, I think every SPG hotel room should have one of these; breakfast in the Executive Lounge; and the understated decor of the rooms.
On this stay, I am again privileged to enjoy the hospitality of the staff here. In particular, I would like to mention a few outstanding staff: Ms Neng, Ms Praew, and Mr Mike from the Executive Lounge; Mr Ratchanon, who assisted me in the gym in my previous stay and who now works in the lobby bar - I hope management recognizes his sincerity and earnestness in his duties, and is grooming him for greater responsibilities; and Mr Wanchai from Concierge, who was most helpful in assisting me with my luggage and transportation, as well as storing certain big fragile packages.
An unfortunate issue, a lapse of better judgement on the part of the hotel, arose in my previous stay, but that remains the only time I had any problem with the hotel. This time, everything was perfect. I have fond memories of my many stays here, and look forward to coming back more often.
December 27, 2014
Rated 5 out of 5 by VIJAYA great location. very accessible many facilities
We greatly enjoyed our stay. the staff is very professional and cordial. They are very accommodative to our needs. The front desk is very helpful to give us guidelines and inform us the restaurants around.
December 4, 2014
Rated 4 out of 5 by Mal100 Second time.
I originally visited this hotel shirtly after it opened and now several years later I chose to stay again on a return visit to Chiang Mai.
There were a few minor glitches. The hotel didn't give me details of wifi when I checked in, had to go back down to reception to query it as free wifi was included in my room rate. They checked and said it wasn't included, which sort of threw me, because I have a bit of an issue with paying for internet in Sheraton hotels - basically I won't stay in them unless it's included - Fortunately I keep all my confirmation emails on my ipad and was able to show reception my reservation, including free internet access - at which point they obviously agreed that it was included... hmmmm. The staff member handling the query was very polite and apologetic, but I wonder what she was checking that allowed her to state that it wasn't included in the first place and why it wasn't picked up when I first checked in? I can only conclude there must be some issue with the reservation system - makes me wonder what else might have gone wrong under other circumstances?
Anyway once that was sorted the hotel was fine. The pool was closed for a few days at the end of my stay, not a problem for me.
December 2, 2014