Rated 5 out of 5 by olindacat One of Starwood's best-run hotels.
I've stayed in my share, and let me tell you the moment I stepped foot out of my car in front of Le Meridien Chiang Mai I was wowed by the professionalism and high standards set forth by the staff.
I wasn't even halfway into the lobby before I was greeted by name and led to my room where I was upgraded and checked in without fuss.
I had an injured back, and had transferred from their sister property in Chiang Rai, and this hotel's front office manager had arranged a bath drawn just to ease my pain! Does: 'out of this world' sound about right?
I really have no idea why I will ever stay in Bangkok or any other part of Thailand again. You have everything you could possibly want right in Chiang Mai, only no smog, no hellish waits in a taxi, and tons of culture and hip-hop happening things to do.
I stayed in this hotel for a dozen nights, and want so much to return I actually left baggage there, much to my wife's chagrin!
The main dining room is on the lobby level and is staffed by the most attentive and eager-to-please team of young future Thai executives I have ever seen.
That goes for the 2nd floor Italian 'ristorante' Favalo, where one young gentleman manager was so on top of things I practically had to bribe him to stay away for fear the other guests might get jealous!
The pool and gym are perfect respites from the dazzle dazzle outdoors. I was on the mend and found the equipment and staff to be top-notch, and my wife floated about in the pool for hours on end. The city and mountain view from the stationary bicycle is stunning!
The whole vibe of this hotel puts the likes of even Starwood's more glittery or higher-category properties to shame. Really, this hotel could easily change its moniker and be rebranded at a far-higher level.
The design of the public areas, details like brilliant stands of flora in glass, slick lighting flooding the spaces with colors and ambiance, savvy sounds, and even a club lounge where the fresh-faced staff running it become your old friends, and always remember to put a small spoon on the front edge of your saucer—simply superb!
The top brass here aren't slouches either! The hotel manager actually helped save us from an immigration nightmare. The guest services manager arranged my doctor's appointments, and the front desk manager was an ever-present delight both personally and in being so selflessly there for us.
We even shared a drink or two with the hotel's top management team, led by a GM famous for his cycling prowess, who we really can't say enough about how gracious and impressive he was/is.
Starwood has got a winning team out in the middle of Northern Thailand and I wish they'd send out a video crew and spend a few weeks making truing videos for the rest of the company's properties to study!
If every Starwood were run as well as Le Meridien Chiang Mai, we wouldn't need to write these reviews anymore.
July 21, 2014
Rated 5 out of 5 by thang room need some clean up
the furniture looks beat up and the carpet is dirty. If you just did some minor clean up or touch up to the cabinet surface and steam clean the carpet, the room will look much better.
Food and bed was good and so was the gym and pool
July 21, 2014
Rated 5 out of 5 by Bankbow This hotel excellent
Staff very nice, the hotel great and easy for shopping
July 21, 2014
Rated 4 out of 5 by moik very good hotel
good location, good service, very close to night market. perfect breakfast. rooms are big enough
July 16, 2014
Rated 5 out of 5 by kk167 Elegant but relaxed
Good, well-maintained facility and a very helpful, friendly staff.
July 16, 2014
Rated 3 out of 5 by Gusschan Bad Experience for Club Room Staff
Your man staff of le club on 12 JUL 2014 make me and my friend has bad experience. My friend wore a vest into club. The girl staff at register deck don't told anything to him. But when we order beverages and look for seat. Your man staff told my friend that wore a vest do not entry to club. My friend ask him why don't wear vest in the club , because they are a woman guest wore vest in the club. My friend call for club's rule. Your staff give us in English but I'm Thai and your staff was Thai. Why he send us in English. I don't understand how he treat us. Why he did't tell us when we go out the club. He must told me that next time please don't wear a vest in to club and give me club rule in Thai Language. We feel very bad .But another staff were friendly, helpful and had intention of service.
July 15, 2014
Rated 4 out of 5 by constanceSGP friendly and knowledgeable staff
Front desk and cafe staff speak good English and we had no problems at all getting help and advice.
July 13, 2014
Rated 1 out of 5 by Apecalvin A wonderful stay marred by a major service lapse at the end
My stay was from 12-18 May 2014. This comprised two separate reservations: 12-16/5 on Cash-and-Points, and 16-18/5 on points redemption. This happened after I decided to extend my stay for two nights.
After returning from my trip, I received an email from the Front Office, which stated that a "system error" had resulted in my not being charged for some Cash-and-Points nights, and that a deduction had been made to my credit card by the hotel for the outstanding unpaid sum after I settled the final bill.
I was shocked. I replied that as far as I understood it, once a guest had left the hotel after all bills are settled, the hotel should not be allowed to extract any payment on its own accord without first informing the guest, even if a mistake has been discovered. I have been with SPG for well over 10 years, and would be most happy to pay up any unpaid amount once it is brought to my attention first so that I can verify the mistake.
These issues were clearly highlighted in my email response to Salinporn. But there has been no reply or response from the hotel.
A week later, I noted missing starpoints in my account (for the amount that was deducted after I left and for additional green choice cards) and wrote to the hotel again, this time directing my email to the General Manager. I detailed what had happened and what needs to be done. There has been no response since. I have been waiting for management to resolve this matter so that I can write my review. Sadly, I have to resort to writing such a review.
I had a wonderful 6 nights at the Le Meridien Chiangmai, and was prepared to write a glowing review, which would have included a few of your staff members who have been exemplary in carrying out their duties. But all the positives are now overshadowed by this one big unresolved bungle! How very disappointing!
July 12, 2014
Rated 5 out of 5 by hzjimmy 2nd Stay here, very good experience
It was my 2nd visit to Chiang Mai and definitely I choose Le Meridien Chiang Mai to stay with since I am a loyal Starwood fans.
Platinum member is highly recognized in this hotel and they upgrade my room to a much better suite. The staffs are very helpful and enthusiasm.
The room is clean, comfort.
July 8, 2014
Rated 5 out of 5 by KENNYT2014 Excellent Breakfast and food overall
Great experience without any problems.
Staff were most courteous, friendly,
July 6, 2014
Rated 5 out of 5 by ky88 the hotel is great
the hotel is great, staff english is good and they are willing to help. Location is convenient as close to the night market, airport transfer is approx 15 mins.
My recommendation is wifi should be complimentary in room. This is value-added.
I will stay in this hotel again.
July 2, 2014
Rated 4 out of 5 by Tanktop Accesible to all attraction areas
Welcoming from staff from the first step throughout are very impressive. Bed and pillows are so soft and very comfortable to make my sleep so sweet after 3-4 days on the long journey.
June 29, 2014
Rated 5 out of 5 by AnneundPolly Rooms, Food and Pool is amazing
We stayed for 4 nights in this amazing hotel. We loved the engaging guest service and had the best breakfast with a bakery selection out of germany (at the club). Perfect almond croissant.
June 27, 2014
Rated 5 out of 5 by Mauifun Great Stay
We had a fantastic time here in Chiang Mai. Hotel staff was great also. Hotel is located to markets right outside the front door. Breakfast buffet was very good with a large variety of foods.
This hotel is highly recommended, just one very small detail, cigarette smell on the 22nd floor hall ways was unpleasant.
June 27, 2014
Rated 4 out of 5 by Ajay16 Good but not fancy!
Location is good. Very good service. A good, business hotel.
But, lacks the facilities and features of a 5 star or a luxury property.
June 23, 2014
Rated 5 out of 5 by Keri88 Our favorite!
Being in Thailand for our honeymoon trip was so amazing and the staff at this hotel really set the bar high. Everyone was extremely friendly, and made us feel very welcome! We would like to say thank you to Ah (concierge Chaolak?) and Aon (Apichart at the breakfast buffet) for being so kind and informative. We wish we could have stayed there longer.
Hotel is in a great location with beautiful amenities. We are dreaming of the day we will get to return.
Please tell Ah and Aon Mr. Daniel and Keri from Hawaii say hello.
June 21, 2014
Rated 4 out of 5 by wkoh1986 Very sharp front desk staff
The front desk staff was very sharp because she noticed my birthday was the next day. I suppose she was the one arranging for a cake to be put inside my room as a surprise. Thanks to the wonderful staff and it definitely made my day all the better!
June 17, 2014
Rated 5 out of 5 by Chiningcl Exceptional service
From the moment stepped into the lobby till check out, I felt very welcomed and more than comfortable for the entire stay. Highly recommended.
June 13, 2014
Rated 5 out of 5 by DannyLA Great location to the night market. Starwood Quality
The hotel seems much quieter during my stay (not complaining), probably due to the military coup situation in Th... The room is clean; bed is comfortable. The location is really awesome as the night market is steps away.
June 9, 2014
Rated 5 out of 5 by DandE Our home in Chiang Mai
Le Meridien Chiang Mai is the only hotel we consider when visiting Chiang Mai on our yearly visit for business and pleasure. The location is great, the staff superb and the personalized attention make us always feel perfectly at home. A wonderfully managed hotel; and its luxurious rooms, beautiful spa, great pool and work out area offer great value. The club room is superb, food great, but above all the well-trained and accommodating staff are delightful.
June 3, 2014
Rated 3 out of 5 by nothappyjan1234 Great staff, close to night markets
This hotel disappointed us, don't get me wrong the staff are fantastic. The pool was cold, room was average, Our room was on 12th floor which had a great view this was the highlight of the room.
I was disappointed with room service as one morning I asked for milk for coffee and was told I had to pay 140bht, as we had powdered creamer in the room, this might be ok for some people but I am a paying customer and if I want a bit of milk there should be no charge and it should have been bought up to me.
May 31, 2014
Rated 3 out of 5 by Makyv27 Great hotel
Will come back again. Recommended for any type of travelers .
May 30, 2014
Rated 5 out of 5 by ThaiKoong The great of service
I got the warmest welcome by the hotel staff like staying at home. All gym room and swimming pool facilities were great.
I also got a surprised room upgrading and birthday cake due to checking in my birthday date.
That's a massive impression to me.
May 26, 2014
Rated 5 out of 5 by Siena200 A well run hotel
We booked this hotel because of location and its facilities . We have been to Chiang Mai a couple of times before but this is our first at Le Meridien, and was well worth it. The staff were welcoming , polite, and helpful. The club room was nice with a fantastic view across the mountains, and the club facilities are much appreciated. The evening drinks and canape always tasty, and varied. Experienced an earthquake while there, the manager Mr Anderson and staff handled the evacuation and situation in away that made us feel at ease. The pool area had a great outlook, if you were lucky enough to find an available couch.
May 17, 2014
Rated 5 out of 5 by TrippKunming Wow! Believe the Reviews - We Love This SPG Property
Just spent four nights here on a combo business -pleasure trip to Chiang Mai. SPG Platinum member with relatively high expectations - Le Meridien Chiang Mai exceeded them! It all starts with the staff and their focus on service. On this most recent trip, worth noting the unbelievable service of one of the concierge's, Anuchit who was incredibly helpful & gracious to my wife. In addition, the SPG staff on the club level were amazing -- super welcoming at check-in, helpful everyday. Specifically, Saew and her co-workers could not have been nicer. Yes, the property's location is perfect, the pool is incredible etc etc. But at the end of the day/night - its the staff and management that makes this property so incredibly special! Thank you for a terrific stay!
May 12, 2014
Rated 5 out of 5 by JJThailand Could Not Be Better
Perfect location, service, and facility.
May 10, 2014
Rated 5 out of 5 by twsch Excellent
As with most Starwood hotels, it is really the staff who make the experience great and the staff at Le Meridien Chiang Mai were superb. From the SPG preferred check in desk to making restaurant reservations, to the staff at PLUNGE BAR poolside, everyone was so friendly and helpful.
As a Platinum member, I have to say the 2 hours in the lounge every evening was such a nice break after excursions and before dinner. Great selection of drinks and canapes.
Location is key; this is next to the night market and only a short walk (10 mins) to the weekend market so always something to do after dinner while still being close to the hotel.
An excellent stay and I would definitely come back!
May 8, 2014
Rated 5 out of 5 by orbitfxa vacation experience
i used my travel points to book and shifted my trip based on hotel availability. I was greeted well by friendly staff. I travel with my wife and young son. I think every thing in the hotel was great except for the food. i was disapointed in the buffet. Wished i had gone to the italian place. The room experience was good, clean and made up on time. helpful concierge and every one is very friendly. Club floor staff was great.
May 6, 2014
Rated 4 out of 5 by Pogsy Great location, lovely staff
Location of the hotel is good - walking distance to old town and only 15 minutes from the airport. Staff were extremely helpful and friendly. Club lounge was also very good. Only down-side was some noisy neighbours - walls could do with being a little more soundproof! Pool area and seating is also not really adequate for the size of hotel. But in general, a very pleasant stay.
May 5, 2014
Rated 4 out of 5 by Mylo Exceptional Services
Armed with a spacious and nice lobby, it helps to instill a sense of awesomeness when I walk in albeit the lack of direction provided towards the front desk. I was directed to the Club for check in and the guest services team is very attentive, friendly and services oriented. Thumbs up!
Décor at the lounge is pleasing and it’s a good place to chill out. Evening snacks selection is acceptable.
Utilize my suite night awards and got the upgraded suite without any issue and the room is superb!
Room service was good. Friend commented that you have a nice pool environment.
The property is near to Night Bazaar, an IT Mall and just a minute walk towards the street night market.
Airport is just 15 minutes away and it makes Le Méridien a good place to be when you are in Chiang Mai.
I had a good experience and I will be back again soon. Keep up the good work.
May 5, 2014